JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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LDAP as a service
What do you like best about the product?
Fast and easy setup. We have been ready to go in minutes.
Jumpcloud is just a service we consume, without the hassle to own it.
Jumpcloud is just a service we consume, without the hassle to own it.
What do you dislike about the product?
There is nothing we really dislike, but we are just using LDAP, wich is one targeted feature among a rich offering, so maybe what we do with JumpCloud is not representative of what usually other users do, and we never had the opportunity to find any downside..
What problems is the product solving and how is that benefiting you?
Due to a software limitation, we had no other option than LDAP to authenticate external users and we were looking at something super easy to implement.
Since it is cloud based, we saved the time to setup a proper environment for Identity Management. In the context we have been working, alternative would have been to setup a Microsoft Active Directory that would have required a dedicated VM, and then to link it to Oracle Cloud Identity Management. This is a way we explored and we found out that not only the one time cost for implementation was important with a tricky setup, but there was also the running cost of one additional VM for hosting the Active Directory.
Finally, with JumpCloud, we save implementation time and recurring cost. It simply works.
New users are setup in minutes, they are self-sufficient for managing for reseting their password, we never had to spend even one minute to support them.
Since it is cloud based, we saved the time to setup a proper environment for Identity Management. In the context we have been working, alternative would have been to setup a Microsoft Active Directory that would have required a dedicated VM, and then to link it to Oracle Cloud Identity Management. This is a way we explored and we found out that not only the one time cost for implementation was important with a tricky setup, but there was also the running cost of one additional VM for hosting the Active Directory.
Finally, with JumpCloud, we save implementation time and recurring cost. It simply works.
New users are setup in minutes, they are self-sufficient for managing for reseting their password, we never had to spend even one minute to support them.
Recommendations to others considering the product:
Don't hesitate to leverage on the JumpCloud Free offering which allows you to test drive all functionnalities for a small number of users. This is what we did for our POC. Next step for us was to move to a paid accound and we were ready to go.
Great tool and very affordable
What do you like best about the product?
Easy to get started,well documented and fair pricing gives me the time to learn the platform before adding customers
What do you dislike about the product?
Sometimes installing the client and connecting can have issues
What problems is the product solving and how is that benefiting you?
Some industries require strong logins and have guidelines around user authentication. Implementing JC with Google has simplified user management without incurring excessive costs
JumpCloud allows for efficient and effective management of our Mac OS based IT infrastructure.
What do you like best about the product?
JumpCloud offers an excellent solution for cross platform MDM. This allows us to enforce certain policies in our business that help comply with privacy legislation (e.g. password policies). In addition, JumpCloud enables easy management of all our devices. We can now track all hardware in a single environment. Finally, the cloud directory offered by JumpCloud enables all of our team members to login into multiple devices with the same credentials.
What do you dislike about the product?
It would be nice to have incremental pricing once you go beyond 10 users/devices.
What problems is the product solving and how is that benefiting you?
- Cloud directory
- MDM for Mac OS devices
- LDAP sync with on-prem server
- MDM for Mac OS devices
- LDAP sync with on-prem server
Useful with lots of potential
What do you like best about the product?
* User Security Settings strengthen company efforts for security
* SSO integration supporting most of important software or services e.g. Slack, GitLab, AWS
* SSO integration supporting most of important software or services e.g. Slack, GitLab, AWS
What do you dislike about the product?
* Missing Software Management on MacOS
*Device Management -> Commands requires some time to understand how to work with paths and how to shape your scripts
*Device Management -> Commands requires some time to understand how to work with paths and how to shape your scripts
What problems is the product solving and how is that benefiting you?
* Centralised user and devices management with focus on security
An excellent product for Todays Modern Infrastructure
What do you like best about the product?
We like the fact that it is not too complicated and does exactly what it says on the tin, They seem to listen to the customers and add functionality that is wanted.The support organisation is also brilliant and is always there to answer any questions, Their API's are also a great and being improved all the time.
What do you dislike about the product?
Their interface is a bit dated and could do with a refresh but it does do the job for now.We would also like to see more configuration policies, The one's they have are great we would just like to see more custom one's built. Also Their support portal could do with being better.
What problems is the product solving and how is that benefiting you?
We are using Jumpcloud to sync with AD which makes it very simple to manage our users, We are also using jumpcloud API's and these are great and being improved all the time. The new software management is a great new addition as we can manage software for all systems, have only jsuta started using but seems to be working well for us. Under security management the new conditional policies and then in tandem with that the new conditional lists are also a great new additional and I am looking into the functionality here. I also like the fact that their Documentation is excellent and also kept up to date.
Recommendations to others considering the product:
If you are looking for a cloud product to manage you infrastructure then jumpcloud is for you.
Great tool for transitioning away from AD with a lean IT Team
What do you like best about the product?
Simple, Intuitive interface with useful well thought out features. Simple lightweight agent installation. Very fast, <60 sec user profile & password sync which we push from Okta to JumpCloud through the freely available Okta integration.
What do you dislike about the product?
Some of the policies are hard to back out if you change your mind on them after the fact. Sometimes you have to jump back and forth through various menus to get where you need to go.
What problems is the product solving and how is that benefiting you?
We are decoupling from Active Directory and rather than just replace it with AD in the cloud, JumpCloud is helping us replace it with something that is more suited for Cloud and SaaS applications for the future. We've already made good use of the GPO like policy capabilities and the Directory and System insights tools are helpful as an adjunct to our RMM tools.
Invaluable tool. A must for IT professionals
What do you like best about the product?
Great use of a directory architecture that is easier to maintain than others
What do you dislike about the product?
Better latency at times and support for more obscure devices
What problems is the product solving and how is that benefiting you?
Being able keep track of directory assets.
Recommendations to others considering the product:
If you need a simple but yet powerfully capable cloud directory choose jump cloud.
LDAP in the cloud
What do you like best about the product?
The webgui means there's no need to learn how to write LDIF structures first.
What do you dislike about the product?
There's got to be limitations, but I haven't hit any yet.
What problems is the product solving and how is that benefiting you?
No need to manage our own OpenLDAP server anymore: no more expert knowledge required. And as a SaaS solution means it's much easier to integrate with other SaaS and on premise products.
Great unified directory solution for a business without AD
What do you like best about the product?
Using Jumpcloud as a unified directory and syncing with other directories (Microsoft 365 or Google Suite e.g.) just works. We don't need to bother with an on-prem AD and we still get a great identity management solution. Provisioning of new users and deprovisioning of users is a breeze. With the advent of Cloud services and remote working, traditional ways of managing identities on-premise (e.g. with an LDAP Server) just didn't work anymore for us.
What do you dislike about the product?
Occassionally, we ran into issues with the systems agent on macOS, which is probably due to changes in macOS Security aspects (mainly regarding password changes and Filevault). The Jumpcloud support however was stellar and made sure these issues could be solved quickly.
Another aspect, that we had not previously realised, is that the implementation of SSO often depends on the service level/contract with the Service Provider. E.g. you won't be able to use SSO with an Adobe Team subscription. This is however not a limitation on Jumpcloud's side.
Another aspect, that we had not previously realised, is that the implementation of SSO often depends on the service level/contract with the Service Provider. E.g. you won't be able to use SSO with an Adobe Team subscription. This is however not a limitation on Jumpcloud's side.
What problems is the product solving and how is that benefiting you?
We spend much less time managing users and credentials and users often can solve their Identity/Access related issues themselves. We're mostly using directory sync, the systems agent, as well as LDAP and RADIUS integration. So far, we're not using Jumpcloud for SSO and we're using a different provider for Mobile Device Management (MDM).
Recommendations to others considering the product:
Jumpcloud is in my opinion one of the best options for small businesses like us for Identity Management, especially if they do not yet have an Active Directory (e.g. for Mac-only places).
So much better than Windows Active Directory
What do you like best about the product?
I don't need to stand up a server per authentication type just to reach my IDaaS.
What do you dislike about the product?
Some LDAP features could be added, but they have been requested via feature additions.
What problems is the product solving and how is that benefiting you?
Authentication for all heterogeneous OSs in our infrastructure is only possible with a single solution: JumpCloud
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