JumpCloud
JumpCloud, Inc.External reviews
3,675 reviews
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External reviews are not included in the AWS star rating for the product.
Great Cloud directory with a very good SSO setup
What do you like best about the product?
I like the SSO setup, the insights are very helpful when it comes to inventorying or troubleshooting. Also, the policies and the commands are quite good. The group section is good as it makes life easier to administer. Radius is a great tool that makes the wifi setup more secure. MDM new feature is great and helps a lot with remote working and setting up devices.
What do you dislike about the product?
I dislike that the command section to push a file to be installed on the system is very limited in size.
New policies are being launched but the progress of this is very slow. Insights is missing a feature of setting up weekly reports that can be forwarded to IT managers that shows certain information that they are after. I really dislike the token expiring of office 365. 3 months is too short. It should be for 1 year.
New policies are being launched but the progress of this is very slow. Insights is missing a feature of setting up weekly reports that can be forwarded to IT managers that shows certain information that they are after. I really dislike the token expiring of office 365. 3 months is too short. It should be for 1 year.
What problems is the product solving and how is that benefiting you?
A benefit is that we make sure that all machines have updates pushed, we meet our audit requirements when it comes to security for user accounts. We make our employees life easier with SSO enabled. It works very well on different Operating systems. MFA is a great feature and works really well without any issues.
Recommendations to others considering the product:
Yes, I would and I have already. It's great for startups since it's very quick and easy to setup.
Jumpcloud is a great tool for managing all the users
What do you like best about the product?
I like to have one place to manage all the users in my company and don't need to manage that infrastructure
What do you dislike about the product?
We need more documentation about integrations and how to add more services there.
We recently purchased a Sophos gateway and we don't have a manual about how to do that integration
We recently purchased a Sophos gateway and we don't have a manual about how to do that integration
What problems is the product solving and how is that benefiting you?
Try to have one place with all my users so if someone goes out from the company is easy to restrict and eliminate the access.
We have the benefits to also have all the access, the block of users with wrong access attemps.
We have the benefits to also have all the access, the block of users with wrong access attemps.
Recommendations to others considering the product:
Jumpcloud is a great tool to manage users, we need more documentation and help to add more software and services to it.
A Better Domain Environment for Remote Devices
What do you like best about the product?
The ability to manage all types of devices, whether Mac, Linux or Windows. JumpCloud makes it very easy to select multiple user database authorities, such as O365, and then quickly provision users from those sources to any imported devices. I also find their built-in scripting, and the newest addition of Apple MDM, very helpful in managing devices that are remote. It takes some of the burden off of any RMM tools you may be using and places that work right at your fingertips in JumpCloud.
What do you dislike about the product?
I always have intermittent problems with people forgetting that their user accounts are based in JumpCloud. They go to reset their password in the system dialogue (not JumpCloud), and this breaks the credentials connection between the user directory in JumpCloud and their local device.
What problems is the product solving and how is that benefiting you?
We are managing a fully remote workforce, and JumpCloud has enabled us to have a central, cloud-based directory service to manage those machines. Instead of outfitting every device with a VPN and joining it to a classical AD domain, we are able to provision and manage these machines over any internet connection. If a user needs their password reset, as long as they are connected to the internet, it's a go. If we want to lock down a system, it just needs an active internet connection and it can be done.
Recommendations to others considering the product:
If you are planning to implement JumpCloud, make sure first that the directory(s) you are linking are solid and have correct user information. Since this directory is essentially the backbone of the service, you will run into issues if you don't have a clean environment to begin with. You will also want to consider a service that will play nicely with SSO, such as O365. I have been using O365 with JumpCloud and it works phenomenally.
Overall great product which gives solution to many issues which until today were unsolved
What do you like best about the product?
The All-In-Oneness of the solution and the fact that it's on the cloud.
I couldn't find an MDM to support Linux, Windows, and Mac, and IAM in the same product.
I couldn't find an MDM to support Linux, Windows, and Mac, and IAM in the same product.
What do you dislike about the product?
That not everything is working properly yet.
Also, there are not enough pre-configured policies for the MDM
Also, there are not enough pre-configured policies for the MDM
What problems is the product solving and how is that benefiting you?
Having one working MDM for all OSs, as well as having the option for IAM in the same product.
We manage all employees workstations from one place
We manage all employees workstations from one place
Recommendations to others considering the product:
For compliance and security purposes it should be the right tool for you
Super simple and easy to use - but powerful with it.
What do you like best about the product?
I love the ease of use, it is very easy to get up and running. The documentation is superb, and the support has been excellent. I've tried several of their competitors, and this one is by far the best one out there.
What do you dislike about the product?
It's very difficult to fault the product. If I had one gripe, it would be to do with the remote commands interface. It is quite difficult to use and provision software through. The examples provided are in PowerShell, which is pretty esoteric.
What problems is the product solving and how is that benefiting you?
We're a small agency, and on/offboarding of staff was time consuming. It would take a few days every time - with JumpCloud we've reduced this down to minutes, freeing up our time to focus on more valuable things. We've also managed to achieve CyberEssentials Plus by being able to apply org wide policies on machines.
Recommendations to others considering the product:
Go for it!
Excellent Active Directory, it just works!
What do you like best about the product?
We have tried many Active Directories, including Azure and Synology but none of them really worked at all. So many problems and such bad customer service.
Jumpcloud just works, it does what it's meant to do and we can mange assets from one console, better still, it's all in the cloud!
Jumpcloud just works, it does what it's meant to do and we can mange assets from one console, better still, it's all in the cloud!
What do you dislike about the product?
Lack of detail on system assets, no MAC addresses etc.
What problems is the product solving and how is that benefiting you?
Centralised management of assets, managed logins and Local policy updates
Powerful but easy to use!
What do you like best about the product?
Fast configuration of users, applications and even directories.
What do you dislike about the product?
UI could allow for more filtering in the admin panel and design customization in the user portal.
What problems is the product solving and how is that benefiting you?
Centralized access and directory management, for quick onboarding, offboarding and changing of access.
Recommendations to others considering the product:
Talm to your success manager and be vocal about your plans, JumpCloud is great at adjusting their plans to suit your plans.
Good Directory as a Service
What do you like best about the product?
ease of implementation and configuration. Good UI.
What do you dislike about the product?
difficult to debug in case of issues. Often false alarms.
What problems is the product solving and how is that benefiting you?
Access to cloud instances. Priviliged Access Management on Cloud instances.
Its very nice east to wrk.more compact
What do you like best about the product?
To maintain the ad.less bug .easy environment
What do you dislike about the product?
Need to have more call centers in india or training in you tube videos
What problems is the product solving and how is that benefiting you?
Creating user .policy's combined 3 type flavours
Recommendations to others considering the product:
good
Every service which JC has promised to work, is working as expectedly.
What do you like best about the product?
G.Suite Integration, SSO and 2FA for device
What do you dislike about the product?
Provision for alternate email id would help a lot.
What problems is the product solving and how is that benefiting you?
MDM solution. Pushing applications to bulk silently without any user interaction.
Recommendations to others considering the product:
Consider JumpCloud if as an Administrator wants to have a tension-free life.
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