JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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Excellent SaaS authentication
What do you like best about the product?
Jumpcloud made desktop authentication easy. A small shim on the desktop and you're off to the races. The data collected by Jumpcloud is useful for troubleshooting and tracking.
What do you dislike about the product?
While the desktop authentication piece is pretty straightforward and easy to set up, other features have a bit of a learning curve. If you want to do things like set up printers, install apps, etc. then you'll need to learn a little bit of scripting.
What problems is the product solving and how is that benefiting you?
Company was using a local active directory server. When they moved to multiple sites, this became untenable. One massive benefit of moving to JumpCloud was the ability to enable WFH, especially given the current pandemic conditions.
JumpCloud DaaS is a great alternative to AD!
What do you like best about the product?
For cloud-centric organizations, JumpCloud offers all the functionality we need to manage users, devices and provide single sign-on from many SAML, LDAP and RADIUS apps.
What do you dislike about the product?
Built-in MFA could be easier to use. Currently it uses TOTP, would like it to use a push-notification app like Microsoft Authenticator (without having to pay for additional licensing, like Duo.)
What problems is the product solving and how is that benefiting you?
JumpCloud has allowed us to run a non-AD, platform agnostic directory infrastructure. We also use it to install software and various other configuration.
JumpCloud for Directory Management
What do you like best about the product?
The centralised control that it provides across all of our systems. We are able to add users, provision them on various directories, such as Google, and have used the SSO functionality extensively.
What do you dislike about the product?
Password change on Mac has been problematic in the past. Apple were changing very quickly and JumpCloud didn't appear to be keeping up. That appears to be behind us now.
What problems is the product solving and how is that benefiting you?
Centralised directory management - allows fine-grained control on system access and immediate revocation of access if required. It has become much easier to manage access to our systems.
Excellent Active Directory alternative
What do you like best about the product?
No on premise equipment to maintain. Multiple "servers" in one (RADIUS, credential mgmt, etc).
What do you dislike about the product?
It would be nice to have a better formatted web version for mobile devices.
What problems is the product solving and how is that benefiting you?
Able to setup a RADIUS wifi network, MFA logon for Windows laptops, and VPN access. Simplifies credential mgmt by having a single authority.
Jumpcloud is a very good product that helps us operate more efficiently and securely
What do you like best about the product?
Ability to control security features on computers and setup workstations remotely. The SSO integrations are very strong and allow you to create users in other applications if the integrations are set up. The MDM control for Apple products is very useful and makes managing them much easier. PC management is also improving as they roll new features out. User management, updating passwords, and giving users access to applications is very easy and straightforward. The ability to create users in other applications makes my onboarding process much smoother and easier.
What do you dislike about the product?
Having to update 150 user names to what we have on the local computer for them to capture the account. The VPN system was difficult so set up but may have something to do with our network technology. They didn't provide the best support to help solve this but there are a lot of network solutions in the market.
What problems is the product solving and how is that benefiting you?
Automation when creating accounts across the SaaS products we use, giving us a cloud directory and controlling computer security, and a SSO for users to access applications.
Recommendations to others considering the product:
Explore all of the things JumpCloud has to offer and put a plan together to do a complete rollout because it's easy to get side tracked and not take advantage of everything they have to offer. Make sure to test out policies before rolling them out to all users in the company. Consider how the solution will work with the rest of your systems as a whole.
Strong Product, Excited for Future Developments
What do you like best about the product?
I like that it seems JumpCloud is trying to develop an all inclusive solution for management both access, but devices through the introduction of the MDM platform.
What do you dislike about the product?
Some of the features are still in their infancy, which is a dislike, but, I would say if they are delivered well that will be a plus for JumpCloud.
What problems is the product solving and how is that benefiting you?
Password management and increased security posture. Our organization used to have no passwords linkage, so users were responsible for remembering many passwords. Additionally, access to Wi-Fi can be controlled with JumpCloud via their radius solution, meaning one less call to the help desk.
Cloud Directory for Startups
What do you like best about the product?
We are currently using JumpCloud to centralise access and manage devices like laptops in a remote setting. It support lot of things that a startup requires. Things are designed keeping small and multitasking teams at startup in mind. Huge set of integration that are already supported. LDAP and Radius are generally some of the critical and complicated setups to manage. JumpCloud has provided easy setup for those with worrying much about mis-configuration. They have some of the cool features like MDM in pipeline which typically requires working with different vendor and it is difficult to find vendors that suit well to startups.
What do you dislike about the product?
Directory Insight feature is very core to the product and it should be part of the base plan. Right now it needs to be added as extra feature with added price.
What problems is the product solving and how is that benefiting you?
We are trying to centralise access which is a requirement for certifications like ISO27001 and SOC 1/2. With centralised access we can easily add and remote users and don't have to worry about any misses. One of the major benefits is not having setup different solution to get it done. Earlier we tried a hosted AD approach but the integration were talking lot of time. JumpCloud is saving us lot of development effort in building these things. Apart from that it is helping save some time for Administrators when it comes to managing users.
Recommendations to others considering the product:
Deeper tie-up with device manufactures for improved device management.
Using Jumpcloud to connect G Suite accounts, Windows 10 computers and O365 without Active Directory
What do you like best about the product?
Easy to provision users to G Suite, Windows (and other) laptops, O365 etc. Also using Policies and Commands to manage Windows computers. Simple agent installation to Windows laptops. No other software installations needed. Easy to use so we have multiple "Administrators" and HR is able to provision users without IT departments help.
What do you dislike about the product?
There is no functionality to upload or download CSV files of users or computers in GUI. Windows agent installations have stopped working and we have had to manually uninstall and install them again, which was difficult as the computers were no longer managed and we had no access to them!
What problems is the product solving and how is that benefiting you?
With Jumpcloud we do not need Active Directory and can stil manage Windows 10 laptops, O365 accounts and G Suite accounts in one place.
Recommendations to others considering the product:
Give it a test! 10 free users!
Jumpcloud as MDM
What do you like best about the product?
Ease of use, rather clean UI, good onboarding, pre-configured policies. This makes MDM rather easy and all necessary info is gathered within 1 place (e.g. encryption status of the device, which was an absolute necessity). For WIndows users the change of passwords is really easy with the well known ctrl-alt-del command.
What do you dislike about the product?
Not always great while installing the client or synchronization between Jumpcloud and IdP. Some policies are missing or are restricted to the OS. More examples would be helpful. Documentation not as structured as it could be, e.g. you have to go through several pages until you find what you need. Jumpcloud could also make some more use of grouping systems/policies/commands in a different way, which in current satus sometimes makes it necessary to scroll and search too often. The password change on macs needs to be done with an app, unfortunetaly and creates an additional acocunt on the device. If this get's fixed, I'd be really happy. Same goes for general availability on all Linux systems (but fortunately this is somethings that's being worked on).
What problems is the product solving and how is that benefiting you?
We needed to find a solution for MDM and AD and therefore choose Jumpcloud, because it seems to be the most feasable solution. The biggest benefit is the 1:1 assignment of users to devices, which makes inventorizing extremely easy. As there's a synchronization between our IdP and Jumpcloud, we can easily roll out the accounts to users without going to several places seperately.
Recommendations to others considering the product:
If you can, use it right away from the start, so you don't have to deal with existing devices. And think about a consistent naming policy for the users.
Your total IT service provider of access management and device management in the cloud
What do you like best about the product?
The simplicity and support from JumpCloud
What do you dislike about the product?
As a first timer it takes too long to know who Jumpcloud actually was.
What problems is the product solving and how is that benefiting you?
Easy to deploy standard access management best practice policies.
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks
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