JumpCloud
JumpCloud, Inc.External reviews
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JumpCloud Success for DAAS and Management
What do you like best about the product?
JumpCloud was very easy to set up and get started. The DAAS is as simple as adding users, no fuss at all. Adding agents to devices was also super simple.
What do you dislike about the product?
We are using the password and device management feature on our laptops. One device that I shipped out to a new users had a password syncing issue when it couldn't connect to the internet, that was difficult to work through - mostly because it was a Mac.
What problems is the product solving and how is that benefiting you?
We needed some centralized management of accounts as well as light tough policies on laptops. We have streamlines our process around these areas, and we are able to push out policies for the first time in company history.
Recommendations to others considering the product:
If you are looking for an easy to stand up LDAP / DAAS service in combination with some controls over devices, JumpCloud is a good choice. If we want to take a heavier approach to device management and easy to find analytics, JumpCloud might not be as strong as some other choices. That said, they continue to push out new features that push deeper and deeper into this area.
Great directory option
What do you like best about the product?
Good replacement for AD. Includes Mac support. No infrastructure investment. Supports remote workforce.
What do you dislike about the product?
Missing some policy features vs AD, but most of that can be compensated for with scripts deployed via JumpCloud.
What problems is the product solving and how is that benefiting you?
We are an MSP and this allows us to give enterprise directory features to our small clients on a platform that scales with their growth.
Great for small business
What do you like best about the product?
Easy to set up and integrate with our domain controller as well as our Gmail business account. It also makes it super easy to add users to a machine and allow them to log in and use it.
What do you dislike about the product?
Nothing. It's a great tool that has really helped us simplify security and user management.
What problems is the product solving and how is that benefiting you?
It's helping us with single sign-on so that users have fewer passwords to remember. It is also helping us with machine/laptop security and setup.
Great and simple tool
What do you like best about the product?
We did away with our in-house network and moved to JumpCloud. which enables us to retain control over the computers in our system even when they are in a home office setting. The total cost of our new setup is much lower. The support from JumpCloud was competent and efficient.
What do you dislike about the product?
Did not have any issues. It takes a moment to familiarize with the software at the beginning, but that is normal.
What problems is the product solving and how is that benefiting you?
We wanted to do away with our in-house network and still have control over the systems in our network.
Great for managing a hybrid environment
What do you like best about the product?
I love that I can use Jumpcloud to manage devices and create an easy login experience for my users. Installing Jumpcloud on devices is quite simple and the experience for updating paswords is even easier. We have a really strict password policy and allowing people to reset passwords on their own is crucial. Lastly, I love being able to push updates to my users through Jumpcloud. I've recently starting using their SSO features more often. Jumpcloud's SSO feature looks great and it's super easy for end users to know what they have access too.
What do you dislike about the product?
I dislike that it's not easy to export information from Jumpcloud. I constantly find that i need to see when user's passwords will expire, when their device was last updated, or other random information, it would be great to have more viewing options or to export this information.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows us to remotely manage devices. A huge benefit is being able to push updates to devices from the jumpcloud admin portal. We've also loved being able to set password expiration policies to help keep our users secure. We switched ESP's this year and with jumpcloud we're able to manage a G Suite directory and Azure AD in one place. That's a really cool benefit during employee onboardings and offboardings. Jumpcloud also has a great directory feature. In the past, IT hasn't needed to store tons of extra information on users, but since we started working remotely, it's crucial i can quickly access info regarding employees to update their hardware or help with other issues.
Recommendations to others considering the product:
I recommend (if using macs) installing homebrew on your devices so you can push applications and updates to devices from the Jumpcloud portal.
Saved Us on Linux Logins and User Management
What do you like best about the product?
The ease of use for local authentication on non-domain machines using domain credentials. Building domain integration for all of our devices all around the country was near impossible, but here we can get the best of Active Directory (authentication) without needing custom software or unusual packages on Linux. It only took us a few minutes to get the AD integration installed on our domain controllers, and a lot of that was picking the utility user/password we'd use to authenticate the integration. Once we had the user setup, we were able to get it installed and users were live in the cloud instantly. There is also a very good agent for the end-client devices we're looking to integrate that allowed us to quickly deploy. After installation, it pulled down the configuration and began to set up the devices further to our desired state.
What do you dislike about the product?
They try to be a lot of things to a lot of people, but there isn't a good "basics" package just to get the authentication portion. We don't need an MDM and group policy interface. I also wish we could assign login permissions to AD groups instead of having to grant access to each person separately. I also dislike that the user account for integration is statically named and must be in the Users OU. Any groups that enable access to Jumpcloud also require you to create them in the Users OU, which makes it difficult to manage. We, like many companies, use OUs to hold our groups, our users, and our machines to make them easier to manage with Group Policy, and limiting us to this one means the security group cannot colocate with our other security groups in our main corporate OU. It would also be nice to have a way for existing AD user without needing a full refresh of their password in AD.
What problems is the product solving and how is that benefiting you?
We have a lot of Linux systems around the country that all need central authentication without custom or crazy software. All our other systems use Active Directory, so getting AD to work on Red Hat, CentOS, and Ubuntu in a repeatable format is next to impossible. This was three clicks and it's installed on a box forever. So easy! Now when a new employee starts in our systems department or our network engineering team, they gain access to the requisite infrastructure automatically based on their memberships in our Active Directory. That's not new, that's standard in AD; what's unique and different is the fact that this is now possible in even our cloud-based systems that live in Azure, Google, or AWS! We've also used it for our limited number of Mac users that now have AD integration without the headache of binding OS X to AD using the built-in tools. Password expiration, software deployment, and even some basic MDM for Mac all included as a part of the license.
Recommendations to others considering the product:
Make sure you follow instructions on AD integration and install the agent on every AD server. We missed one and it caused major issues until we were able to go back and properly set this up with each domain controller. It is very simple once you do it the right way, and even alerts you if the agent goes out-of-date because of new patches. Since we're a GPO shop for deployment, the silent installer makes it simple to deploy to our AD controllers and stage as a part of our regular monthly maintenance cycle.
Always open for improvement Saas service provider
What do you like best about the product?
As a Saas service provider, SSO and LDAP services are "Always On"
JC has always been very open to suggestions on features which makes sense.
The EDGE over normal AD enviroment is cross platform, JC works well with MacOS and Linux systems & a growing list system-wide policies for Windows and MacOS
The new System insights/Directory Insights brings Jumpcloud closer to SCCM and gives better visibility on whats on endpoints & Authentications for services
MDM is which is still in it's initial stage at the point of this review will bring jumpcloud to the next level.
JC has always been very open to suggestions on features which makes sense.
The EDGE over normal AD enviroment is cross platform, JC works well with MacOS and Linux systems & a growing list system-wide policies for Windows and MacOS
The new System insights/Directory Insights brings Jumpcloud closer to SCCM and gives better visibility on whats on endpoints & Authentications for services
MDM is which is still in it's initial stage at the point of this review will bring jumpcloud to the next level.
What do you dislike about the product?
The admin console UI, simple and no roles (RBAC) defined to access. Any admin can do everything & if one goes rouge he/she can potentially delete everyone.
This will be still the achillies heel of JC until it can have roles like "Idenity admin" , "Helpdesk" , "Superadmin" with access to the logically related places similar to AD (where helpdesk can only unlock and reset password)
Overall reporting is still lacking, GUI take a while to display objects (user/endpoints/policies).
Where new features like Directory insights and System insights were introduced with csv export, foundation features still have not introduced this.
This will be still the achillies heel of JC until it can have roles like "Idenity admin" , "Helpdesk" , "Superadmin" with access to the logically related places similar to AD (where helpdesk can only unlock and reset password)
Overall reporting is still lacking, GUI take a while to display objects (user/endpoints/policies).
Where new features like Directory insights and System insights were introduced with csv export, foundation features still have not introduced this.
What problems is the product solving and how is that benefiting you?
Directory/LDAP sync between GUI frontend and backend DB at times take long to replicate for larger orgs.
Recommendations to others considering the product:
Fantastic Saas provider who is feature rich for any org size. Always open to suggestion mindset.
Think not just Cloud directory to replace AD, it's so much more.
Think not just Cloud directory to replace AD, it's so much more.
Robert
What do you like best about the product?
Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.
What do you dislike about the product?
A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.
The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users.
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.
Not able to tailor the automated emails that come from the system to your users as it stands
Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)
Currently no ability to assign users to OUs from within JC to Gsuite.
We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down, but its worthwhile knowing even the smallest details.
The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users.
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.
Not able to tailor the automated emails that come from the system to your users as it stands
Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)
Currently no ability to assign users to OUs from within JC to Gsuite.
We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down, but its worthwhile knowing even the smallest details.
What problems is the product solving and how is that benefiting you?
Centralised user and password management. Integrations to our many individual SaaS services and password standardising and complexity enforcement. Clearing out applications we're not needing as a business in the process. LDAP service also greatly benefits us by leveraging user provisioning when no other methods are available for important systems.
Right now 60%+ of our systems are simply book marked and have a word of mouth approach for what systems you need to access. So in doing this we're able to get existing and new employees aligned for their job and role success.
Right now 60%+ of our systems are simply book marked and have a word of mouth approach for what systems you need to access. So in doing this we're able to get existing and new employees aligned for their job and role success.
Recommendations to others considering the product:
When evaluating consider stakeholders technical requirements around this central management space. Discovery is key in making sure you have clear goals for this product as well as deciphering what you will need to evaluate in the product during the trial. This will help build a list of achievements this needs. You can then have clear goals and clear requirements.
Make sure we are comparing functionality around tasks which you thus outline as needing to do as An admin, an engineer, a compliance officer etc
Where not possible, simply ask the great staff or your AM/success manager at Jumpcloud and they will point you in the right direction.
Make sure we are comparing functionality around tasks which you thus outline as needing to do as An admin, an engineer, a compliance officer etc
Where not possible, simply ask the great staff or your AM/success manager at Jumpcloud and they will point you in the right direction.
Modern Directory Services.
What do you like best about the product?
I admire how JumpCloud keeps evolving and adding features, the team is always improving their product and I appreciate that.
What do you dislike about the product?
I haven't fully figured out an efficient way to remove duplicate entries from our console.
What problems is the product solving and how is that benefiting you?
Deploying across different OS platforms has been a key role that JumpCloud is filling, being able to manage role based access on OSX, Windows & Linux has been clutch.
Recommendations to others considering the product:
If you've got multiple endpoint types to manage, such as Apple Computers, Windows, & Linux, then looking at JumpCloud is a great idea. We've been using jumpcloud for the better part of 5 years now and it's simplified our management strategy. I believe they offer free trials for under twenty five users so you can spin it up in a lab to start. I came from an Active Directory background with 10 plus years experience so I'm thankful to have a solution like JumpCloud available to us.
Excellent alternative to on premise Active Directory
What do you like best about the product?
Cloud based identity management and tools. Recent addition of password change functionality that applies the traditional windows methodology and doesn't require logging into a portal.
What do you dislike about the product?
Lack of integration options for iOS or Android. Limited to LDAP only which diminishes the number of product solutions that are available for integration. Many vendors limit integration to Active Directory only and have not implemented LDAP.
What problems is the product solving and how is that benefiting you?
Remote based identity management and machine configurations. Radius server functionality.
Recommendations to others considering the product:
If your looking for a cloud based identity LDAP service, then look no further.
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