JumpCloud
JumpCloud, Inc.External reviews
3,700 reviews
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JumpCloud Perfect for our Small Business
What do you like best about the product?
It provides us the ability to have access control across everything in our small tech organization of about 60 people. Including computer logins, server access, Wi-Fi access and more. It's incredibly helpful in rolling out new employees and removing access instantly when someone is no longer working with the company. I would highly recommend it as the interface is easy to use and any System Admin will feel right at home navigating and using the JumpCloud product.
What do you dislike about the product?
They have acquired a password manager and it continues to get better but it is still at times a bit slow.
What problems is the product solving and how is that benefiting you?
The biggest thing is access management and making it easy to rollout server access to over 300 different servers to users based on their role and authority level.
For small businesses...This JC is the way!!!
What do you like best about the product?
Cross platform support for Mac/Win/Linux is great. In a small business mobile/onprem environment not having to manage Domain Controllers is a huge benefit. It takes away all of the overhead of AD while posting many of the benefits....and 10 free users to get started!
What do you dislike about the product?
As JC rolls out more features, understanding how to fully implement them can seem daunting. At times I have contacted support with questions and use case scenarios. Not always fast, but they do respond. Also the documentation is good but is not obscured by marketing hype. I.E. easy to find.
What problems is the product solving and how is that benefiting you?
I work with a team of people who need access to assets located on-prem. This team is part remote, part on-prem as well. By utilizing a simple feature to set up RADIUS server in the cloud (I really mean simple) you can configure you corporate firewall vpn to allow access to certain teams while forcing them to employ 2FA to gain access to the network. From there, JC controls credential level access to each machines they are assign, a machine can also have 2FA employed. So JC really does help solve some of my security issues and does so effectively.
Easy to Use Easy to Manage
What do you like best about the product?
Ease of use to manage Macs and PCs. Can run commands easily from the console
What do you dislike about the product?
Some issues not sure if its related to Jump Cloud or our Mac provider, but not every mac has been completely hands off. But getting it installed is still easy too.
What problems is the product solving and how is that benefiting you?
We are able to manage our devices and retreive or wipe if we let the users keep. We can also deploy our security systems remotely for all of our devices
Great product & Company
What do you like best about the product?
We have been using JumpCloud for about 2 years now for both in-house work along with our customers and the product is easy to use and the support is great has alot of great Features and is very easy to setup and use
What do you dislike about the product?
We have not found any issues that would cause us to not like the product/service
What problems is the product solving and how is that benefiting you?
We have users we work with that do not have onsite or cloud based AD and we need the same level of securty as having an onsite AD and JumpCloud allows us to do this cloud based
Ease of use and highly demanded in the market
What do you like best about the product?
First and foremost, JumpCloud offers a service, Radius, that not many companies provide. Our company needed a quick, easy, and affordable soultion for Radius Authentication using our current Azure AD Cloud Domain. JumpCloud hit the head on the nail and provided a great service. I also like how when there is any problem, their team is diligent and work the issue out with ongoging communication. After implementation, we now use this regularly in our main office. The implementation of the system was easy to setup and get configured to our Azure AD tenancy.
What do you dislike about the product?
We had a difficult problem to manage as it seemed that our users always needed to be added to the radius group again overtime. However, JumpCloud resolved this issue.
What problems is the product solving and how is that benefiting you?
Its main purpose is for Radius authentication. Allowing us to securly connect to our in office wifi using company credentials rather than a unique WPA2 key.
JC Value vs. Worth
What do you like best about the product?
JumpCloud is great in theory - but, it's definitely not the easiest to maneuver around. Also, what's with all of the stark price increases?! It's a hard thing to sell and quite possibly looking at other routes for an MDM solution..
What do you dislike about the product?
Figuring out how to actually implement is left to be desired. I have the hardest time with the processes between the different OS's. I try it one way and it works. Then I try again the next day the same exact way and it breaks everything. I've had multiple meetings with our specialist and I think I can get a better grasp, and then I learn on my own or through the chat that the process is actually completely different. It's so frustrating. Like I said, I love the idea of JumpCloud, I just wish it was easier to operate.
What problems is the product solving and how is that benefiting you?
MDM
5 Stars
What do you like best about the product?
Great Product with Great Support, super easy to setup!
What do you dislike about the product?
No downsides at the moment, but I will update my review if anything comes up.
What problems is the product solving and how is that benefiting you?
We are an MSP and use JumpCloud to keep the software for our customers up to date on their end devices
Good performance for Windows
What do you like best about the product?
- It works very well for both Windows and MacOS devices.
- It is easy to create different policies and groups to segment devices as needed for the organization.
- It is an easy to understand and start using tool for end device management.
- Integration with applications such as OKTA works very well.
- The large amount of manuals and guides available on how it works or how to configure something in Jumpcloud.
- Deployment is usually easy if you start from 0 or already have many devices in the organization, it can just take time to deploy the MDM.
- Customer service has been very responsive when we have needed them.
- The daily use in end device management is simple and fast.
- It is easy to create different policies and groups to segment devices as needed for the organization.
- It is an easy to understand and start using tool for end device management.
- Integration with applications such as OKTA works very well.
- The large amount of manuals and guides available on how it works or how to configure something in Jumpcloud.
- Deployment is usually easy if you start from 0 or already have many devices in the organization, it can just take time to deploy the MDM.
- Customer service has been very responsive when we have needed them.
- The daily use in end device management is simple and fast.
What do you dislike about the product?
- When the SSO performs the password change Jumpcloud does not do it automatically on the computer and can leave a person without access.
- Not being able to export policy users or device specific information.
- Not being able to export policy users or device specific information.
What problems is the product solving and how is that benefiting you?
Manage the organization's devices through MDM, managing to apply policies and users to each device
Great user experience
What do you like best about the product?
We really enjoy to using it as a pass manager between google and Azure AD
What do you dislike about the product?
It's a little difficult to change between anual and monthtly payment
What problems is the product solving and how is that benefiting you?
We are using it as our Directory and source of truth for password management
Ease of Use
What do you like best about the product?
Easy to set up and integrate with other tools.
What do you dislike about the product?
A very few tools doesn't have JumpCloud SSO integration.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a centralized platform for managing user identities across various systems, applications, and networks. With JumpCloud's SSO capabilities, users can access multiple applications and services with just one set of credentials.
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