What do you like best about the product?

Simple and intuitive to use. Supports all the important features required to do enterprise identity management. Integration with many services is simple with their prebuilt SAML connectors. The documentation is top notch and provides easy to follow examples on how to management configuration=.

What do you dislike about the product?

Some of the prebuilt SAML connectors could be more robust for instance, we would like to see a much more robust connector with AWS as we have multiple accounts and roles that we would like to be able to configure through a single connector rather than having to setup multiple endpoints. I think some parts of the product are still maturing such as user permission management at scale via the console however most customized controls are available via the API and some custom scripting. I think some more engagement from the Jumpcloud customer success team on how better we can utilize their product would be useful.

What problems is the product solving and how is that benefiting you?

More streamlined and secured onboarding and off-boarding of employees. More secure access management including server access with 2FA ssh key management. Taking a identity first approach and requiring all products and services integrate with the directory has enabled us to much more securely control access to our systems.

Recommendations to others considering the product:

Would recommend evaluating the product and seeing if it works well for you.

What do you like best about the product?

JumpCloud is current the only multi-platform DaaS product that works well. Their Directory product is mature, integrates well with other services through direct integrations or the Radius feature.

JumpCloud works best when it is the authoritative directory. You are able to bind Windows, Linux and macOS systems and synchronies the users password across your cloud and on-premise technology.

What do you dislike about the product?

Their product development strategy is un-focused and they seem to get distracted easily. Rather than focusing on fleshing out and developing features for their Directory product they add-on "features" like SAML/SSO and now VERY light weight MDM.

They need to focus on adding value to the Directory product through features like requiring a password change at next login, computer based authentication for RADIUS deployments and checking the users password against known bad/compromised passwords.

What problems is the product solving and how is that benefiting you?

As a cloud-first company JumpCloud solves the problem of needing an authoritative directory with no on-prem AD or LDAP. JumpCloud seamlessly connects endpoints, SaaS applications and RADIUS clients with a single password and the options for managing multi-factor auth.

What do you like best about the product?

I love the usability and features that JumpCloud provides its admins. It has great integration and permissions controls. The fact that I can add a policy to any machine and/or user is amazing and seamless. I would HIGHLY recommend more organizations take a look at JumpCloud for their AD.

What do you dislike about the product?

The customer support lacks in the response time and always provides links which are not helpful. I wish that they had a chat support feature for paying customers online. This would result in better troubleshooting and quicker resolutions to user issues.

What problems is the product solving and how is that benefiting you?

A lot of login and policy related issues, which have been helpful. My favorite aspect is the gmail integration. It is great not to have to go into the gsuite admin portal to add the user. JumpCloud does it directly for you with just the click of a radio button. VERY nice feature.

What do you like best about the product?

Cloud central administration, Cloud Radius, Cloud LDAP, Cloud Policies

What do you dislike about the product?

Cost, Some lacking of granular controls for policies

What problems is the product solving and how is that benefiting you?

Central auth and policies using cloud controls without servers and without intune

What do you like best about the product?

The initial concept of using Jumpcloud's DaaS sounded a bit unpredictable to us as that was our choice for cloud-based AD that we were introducing to our Org. But as we started to deep-dive into it's services more and more, we realised the great service and accessibility that it brought to the table.
Using Jumpcloud as a DaaS meant that we would no longer have the problem of users having password issues as we could remotely reset the same from our end.
We faced some initial issues with JC having to migrate all our softwares behind the SSO service from one platform to another. However, with the help of the tech support team and their engineering departments, it was resolved to satisfaction.
It's support for radius based authentication has meant that now users no longer need to worry about having issues with logging into different services by remembering multiple passwords or storing it in unsafe documents or browser services. Just bind the app behind it's 2FA based portal(meaning more secure) and users can easily access the webapp from the portal as needed.
Plus that could also be bound to our Radius based EAP for network access so employees can authenticate with the same secure method of access that they use for their computers.

The other main feature we like is the level of insight it gives into the systems management of our Hybrid windows+mac based environment. This was part of the reason why we chose JC because of the ability to integrate both Mac and Windows OS.
The prebuilt policies and systems grouping features and changing the settings/admin policies and permissions with just a few mouse clicks meant that we could have even new joiners in our company trained quickly on the services needed.
This also meant that if we needed to replace the system for the user we could easily have it shipped out to the user and

Jumpcloud also gives us a way to reconcile our asset and user management system as basically when a system is enrolled in JC the device some details are captured so that gives us a way to verify the asset inventory against. Similarly with users we can maintain control over the rights they have (granted it's not as complex as an actual Wintel based AD service) over the computer at a moments notice.

Coming down to the app itself, the agent is non-intrusive and barely has any impact over the performance of the PC.
However is quick to respond in realtime provided you have an active internet connection to the target devices to apply any changes in policy.


We've been using JC for over a year now and can happily say it has met the criteria we needed the services for and more.
With the recent addition of Apple MDM enrollment and (unconfirmed) possibility of adding windows MDM support as well we're getting more and more out of the service and look forward to a long partnership with them.

What do you dislike about the product?

As mentioned above, although they've recently added MDM based support I feel this should have been a part and parcel of their initial product itself.
The service support being divided into categories especially being tied to per user/month feels like a cheap move to get extra money out of the customers.
The service at its current level is not a replacement to any Wintel/MacOS Server environment.

What problems is the product solving and how is that benefiting you?

Mainly the End-user support has become much easier and so has the policy/process management for our systems.
Enrolling the devices in Apple MDM has made controlling machines for basic tasks a quick job(Restart/shutdown etc).
Installing script based applications has never been easier. just upload the batch/shell script along with any packages needed. set a schedule if needed(updates, periodic restarts etc)
System insights has granted us an extra layer of information which we could not have achieved previously.

Recommendations to others considering the product:

Consider the scope of support it offers NOW and the roadmap it has for the future.
It is extremely easy to train people with basic knowledge of AD services to get ready for JumpCloud administration.
The support team is extremely helpful and knowledgeable. Their knowledge-base is extensive and multiple webinars/newsletters keep you updated on the upcoming changes or addition of new features.
The MDM based support that has now been implemented definitely puts it in the right path.
Keep a list of tasks and service criteria that you need it to fulfil like endpoint management, user management etc.
Know that it cannot fully control or micromanage the user-specific permission like an org-unit would do in an actual AD environment as it can only either create a user as an admin or sudo or one without it.
Some software integrations may not be supported or may require custom SAML integration so it would be good to know before hand if your required applications(on-prem or cloudbased apps can be integrated with it or if there are any flaws/gaps/additional requirements for the same.

What do you like best about the product?

I like the SSO setup, the insights are very helpful when it comes to inventorying or troubleshooting. Also, the policies and the commands are quite good. The group section is good as it makes life easier to administer. Radius is a great tool that makes the wifi setup more secure. MDM new feature is great and helps a lot with remote working and setting up devices.

What do you dislike about the product?

I dislike that the command section to push a file to be installed on the system is very limited in size.
New policies are being launched but the progress of this is very slow. Insights is missing a feature of setting up weekly reports that can be forwarded to IT managers that shows certain information that they are after. I really dislike the token expiring of office 365. 3 months is too short. It should be for 1 year.

What problems is the product solving and how is that benefiting you?

A benefit is that we make sure that all machines have updates pushed, we meet our audit requirements when it comes to security for user accounts. We make our employees life easier with SSO enabled. It works very well on different Operating systems. MFA is a great feature and works really well without any issues.

Recommendations to others considering the product:

Yes, I would and I have already. It's great for startups since it's very quick and easy to setup.

What do you like best about the product?

I like to have one place to manage all the users in my company and don't need to manage that infrastructure

What do you dislike about the product?

We need more documentation about integrations and how to add more services there.
We recently purchased a Sophos gateway and we don't have a manual about how to do that integration

What problems is the product solving and how is that benefiting you?

Try to have one place with all my users so if someone goes out from the company is easy to restrict and eliminate the access.
We have the benefits to also have all the access, the block of users with wrong access attemps.

Recommendations to others considering the product:

Jumpcloud is a great tool to manage users, we need more documentation and help to add more software and services to it.

What do you like best about the product?

The ability to manage all types of devices, whether Mac, Linux or Windows. JumpCloud makes it very easy to select multiple user database authorities, such as O365, and then quickly provision users from those sources to any imported devices. I also find their built-in scripting, and the newest addition of Apple MDM, very helpful in managing devices that are remote. It takes some of the burden off of any RMM tools you may be using and places that work right at your fingertips in JumpCloud.

What do you dislike about the product?

I always have intermittent problems with people forgetting that their user accounts are based in JumpCloud. They go to reset their password in the system dialogue (not JumpCloud), and this breaks the credentials connection between the user directory in JumpCloud and their local device.

What problems is the product solving and how is that benefiting you?

We are managing a fully remote workforce, and JumpCloud has enabled us to have a central, cloud-based directory service to manage those machines. Instead of outfitting every device with a VPN and joining it to a classical AD domain, we are able to provision and manage these machines over any internet connection. If a user needs their password reset, as long as they are connected to the internet, it's a go. If we want to lock down a system, it just needs an active internet connection and it can be done.

Recommendations to others considering the product:

If you are planning to implement JumpCloud, make sure first that the directory(s) you are linking are solid and have correct user information. Since this directory is essentially the backbone of the service, you will run into issues if you don't have a clean environment to begin with. You will also want to consider a service that will play nicely with SSO, such as O365. I have been using O365 with JumpCloud and it works phenomenally.

What do you like best about the product?

The All-In-Oneness of the solution and the fact that it's on the cloud.
I couldn't find an MDM to support Linux, Windows, and Mac, and IAM in the same product.

What do you dislike about the product?

That not everything is working properly yet.
Also, there are not enough pre-configured policies for the MDM

What problems is the product solving and how is that benefiting you?

Having one working MDM for all OSs, as well as having the option for IAM in the same product.
We manage all employees workstations from one place

Recommendations to others considering the product:

For compliance and security purposes it should be the right tool for you

What do you like best about the product?

I love the ease of use, it is very easy to get up and running. The documentation is superb, and the support has been excellent. I've tried several of their competitors, and this one is by far the best one out there.

What do you dislike about the product?

It's very difficult to fault the product. If I had one gripe, it would be to do with the remote commands interface. It is quite difficult to use and provision software through. The examples provided are in PowerShell, which is pretty esoteric.

What problems is the product solving and how is that benefiting you?

We're a small agency, and on/offboarding of staff was time consuming. It would take a few days every time - with JumpCloud we've reduced this down to minutes, freeing up our time to focus on more valuable things. We've also managed to achieve CyberEssentials Plus by being able to apply org wide policies on machines.

Recommendations to others considering the product:

Go for it!