JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Jumpcloud does a lot but is it right for you?
What do you like best about the product?
The tech support has always been top notch, and I required many sessions in setting it up, and fine tuning it over the years. They are ready to help at any time day or night and best of all they drive that last mile to get what you need done.
What do you dislike about the product?
It's complicated, there is a lot to know about the levels of security, drill down screens, plug ins for all the services that it needs to connect to in order to have a secure system, and it needs to be maintained on a daily basis to make sure that everything is working properly, user error can mess up the whole system, especially if they forget their password.
What problems is the product solving and how is that benefiting you?
Compliance for SOC2 and/or ISO 27001, as well as NIST Cybersecurity Framework. I also need it for locking down our mobile warriors on the road in case anything happens to their devices.
Easy asset management and configuration.
What do you like best about the product?
The easy-to-interact interface and quick, easy-to-interpret warnings
What do you dislike about the product?
Security interaction with MDM with Linux allows root to make changes.
What problems is the product solving and how is that benefiting you?
Endpoint management with Apple Macbook, supporting my compliance and security against data leaks.
Best IT solution for small companies
What do you like best about the product?
Affordable IT solution, with lot of automation. Easily managable, saves a lot of times.
What do you dislike about the product?
Agent Installation is clunky sometimes, could use some improvement.
What problems is the product solving and how is that benefiting you?
Managing IT, remote management of computers.
Pretty good usability and functionality.
What do you like best about the product?
There's a lot of options of what to configure, by that I mean devices, users, groups, options for SSO, commands and so on. The documentation is pretty well maintained too, so configuring and implementing new features for our use case has been great and easy.
What do you dislike about the product?
The interfaces has a lot of things kind of hidden behind buttons that I consider not necessary. For example, when checking devices inside a device group the need to check "show bound Devices" is redundant an unnecessary, by default should show the added devices and then if I want to select a new one I should uncheck the box and search for that one.
What problems is the product solving and how is that benefiting you?
Managing the increasing amount of users and devices in our company, centralizing users for SSO in out internal apps and security compliance.
Solid tool
What do you like best about the product?
Cross OS comptability. MDM is solid for management.
What do you dislike about the product?
The testing on the OS and the integration with the Apple OS.
What problems is the product solving and how is that benefiting you?
Cross domain management
Simplified access and authentication
What do you like best about the product?
It's simplified workflow to access several applications
What do you dislike about the product?
its integration can be confusing at times
What problems is the product solving and how is that benefiting you?
Avoids having to remember a ton of passwords
The unified platform is a game-changer for a remote team
What do you like best about the product?
We're a global, fully-remote company, and before JumpCloud, managing user identities, devices (Windows, Mac, Linux), and access was a nightmare. The fact that I can handle all of this from one single, cloud-based console is the biggest win. It's truly a "single pane of glass" for our entire fleet of devices and users, regardless of where they are in the world.
What do you dislike about the product?
While the core functionality is easy to get a handle on, some of the more advanced scripting and policy configurations can take some time to master. The documentation is good, but it can be a bit of a rabbit hole for a new admin trying to implement a complex policy.
What problems is the product solving and how is that benefiting you?
The time saved on manual tasks like user provisioning, device setup, and troubleshooting has allowed me to focus on more strategic initiatives. The remote command functionality, in particular, is a lifesaver for resolving issues on user devices without needing to interrupt their workflow with a lengthy support session.
Jumpcloud
What do you like best about the product?
I like that JumpCloud provides a unified platform for identity, access, and device management without the need for on-premises infrastructure. Its cloud-based directory services make it easy to manage users, devices, and security policies from anywhere, and the integrations with SSO, MFA, and MDM streamline administration while improving security. The interface is intuitive, reporting is clear, and automation capabilities save significant time for IT operations.
What do you dislike about the product?
While JumpCloud is powerful and flexible, certain advanced configurations can feel limited compared to traditional on-prem directory services. Some reporting and granular policy controls could be more robust, and occasional UI lag when managing large device/user groups can slow workflows. Enhanced documentation and faster support response times for complex issues would further improve the experience.
What problems is the product solving and how is that benefiting you?
JumpCloud has streamlined identity and access management by consolidating user authentication, device management, and security policies into a single cloud-based platform. It eliminates the need for on-prem directory servers, simplifies onboarding and offboarding, and ensures secure access with SSO and MFA across all applications. This has improved security posture, reduced administrative overhead, and enabled our IT team to manage users and devices remotely, which is critical for supporting a distributed workforce."
Very Good Centralised Tool with all OS
What do you like best about the product?
I like that we can easily take it remotely and manage access as both an admin and a normal user.
I like that we can install anything through the script in JumpCloud.
I like that we can install anything through the script in JumpCloud.
What do you dislike about the product?
We can't enroll the Mobile device and tablet.
What problems is the product solving and how is that benefiting you?
I can install any software to remotly user like out of country.
We can install as per requirement and without disturb the user.
We can support easily to user over other country.
We can manage user acess with Jumpcloud.
We can install as per requirement and without disturb the user.
We can support easily to user over other country.
We can manage user acess with Jumpcloud.
Best equivalent to AD for SME's or big companies
What do you like best about the product?
It's AD and user management is an added advantage to organizations who cannot afford Azure AD. It user management comes with a offering that reduces IT support teams to perform better. I would recommend SME's who are intrested in securing their endpoints with AD feature.
What do you dislike about the product?
Commercial could have been lesser for a SME's other than that there are no negatives.
What problems is the product solving and how is that benefiting you?
We were able to solve the user authentication on the endpoints which benifitted the compliance, moreover the UEM and Remote support has been great help for our IT Support team. Patching has been great across multiple operating systems.
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