JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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The Chance to Change
What do you like best about the product?
The system is very easy to handle and has a very large documentation. Including windows and Linux agents for password management, package management and monitoring.
What do you dislike about the product?
It not full a Microsoft Active Domain Controller replacement which is very interesting for smaller business and private usage cases.
I would be cool to have a service which can run on windows or Linux to provide a local domain controller as a replacement.
I would be cool to have a service which can run on windows or Linux to provide a local domain controller as a replacement.
What problems is the product solving and how is that benefiting you?
Centralized user account and permission management. Deploying software and scripts to machine groups and monitoring.
Great user interface, really easy to get setup
What do you like best about the product?
The User Interface for creating policies, managing devices, etc was really great. I was able to get devices registered really easily - probably less than 15 minutes using the Apple MDM configurations. Out of all of the UEM providers we looked at the process with JumpCloud was by far the best.
I also liked that you could buy directly from JumpCloud. With some of the providers we looked at like MobileIron you need to go through a 3rd party reseller.
I also liked that you could buy directly from JumpCloud. With some of the providers we looked at like MobileIron you need to go through a 3rd party reseller.
What do you dislike about the product?
It's not possible to use Mobile Device Management on iPhones / iPad / Android devices. That was a bit of a downside for us - we have users who are using phones / android phones and ipads that need to be monitored. We would love to see this feature introduced - support did tell me it's on the way so fingers crossed.
What problems is the product solving and how is that benefiting you?
Mobile Device Management - as part of our security policies we need to be able to manage devices remotely and see what software is installed. By installing JumpCloud it gave us this visibility that we didn't previously have unless we manually checked each individual users' device which isn't really a practical solution.
Recommendations to others considering the product:
This is a great product but lacks the ability to manage devices such as iPhone / iPad or Android devices. We'd love to see this feature be introduced - I did speak with support and they said that it's on the roadmap.
My Review of Jumpcloud - May 22 2025
What do you like best about the product?
1. Generally easy to use with an intuitive interface.
2. The systems works as designed with little to no bugs.
3. Support has always been extra helpful.
4. Our rep has always been helpful, often reminding us of critical notices before any automated emails do, and checking in to see how we are doing with the product.
5. The interface is intuitive.
6. The API is easy to use and well documented.
7. It is extremely easy to add users and devices to Jumpcloud.
2. The systems works as designed with little to no bugs.
3. Support has always been extra helpful.
4. Our rep has always been helpful, often reminding us of critical notices before any automated emails do, and checking in to see how we are doing with the product.
5. The interface is intuitive.
6. The API is easy to use and well documented.
7. It is extremely easy to add users and devices to Jumpcloud.
What do you dislike about the product?
More client support of older Linux versions would be helpful.
What problems is the product solving and how is that benefiting you?
We use Jumpcloud to:
1. Provide central authentication and console access to our critical backend servers.
2. To provide development access and privilege management for hundreds of Wordpress websights.
3. To provide logins with privilege management to all internal websites.
4. To provide authentication and privilege management on all version control systems.
5. Provide WiFi Authentication using the Jumpcloud RADIUS service.
1. Provide central authentication and console access to our critical backend servers.
2. To provide development access and privilege management for hundreds of Wordpress websights.
3. To provide logins with privilege management to all internal websites.
4. To provide authentication and privilege management on all version control systems.
5. Provide WiFi Authentication using the Jumpcloud RADIUS service.
Recommendations to others considering the product:
Jumpcloud has been a pleasure to work with. Jumpcloud's systems have been running reliably with few issues for the entire time we've been using them. They have even won over our users, which is something you rarely see in the fast-paced, internet-marketing development community. They are the only solution that provides all the features we need, and their support has been excellent.
Compared some of the other, large IAS providers we depend on, they are friendly and easy to deal with, and they don't treat us like we are less important for being a smaller company that does spends less on them than other companies.
Compared some of the other, large IAS providers we depend on, they are friendly and easy to deal with, and they don't treat us like we are less important for being a smaller company that does spends less on them than other companies.
Easy to use cloud directory
What do you like best about the product?
* Very user friendly interface that is easy to understand
* Information you need to know is quickly available
* Email notifications when a user is locked out
* Seamless agent deployment on both OSX and Windows
* Newly added directory insights which is great for trouble shooting
* Responsive support team
* Information you need to know is quickly available
* Email notifications when a user is locked out
* Seamless agent deployment on both OSX and Windows
* Newly added directory insights which is great for trouble shooting
* Responsive support team
What do you dislike about the product?
* Some issues deploying the agent on Big Sur, though after speaking with support this should be resolved very soon
What problems is the product solving and how is that benefiting you?
A mixed environment with Windows and Mac machines, combined with a Google Workspace all works seamlessly and we do not have to make compromises on what we can deploy.
Why not DAAS?
What do you like best about the product?
I like the ease of roll out! Adding it to our existing network was easy. The users have no issues and they never require support.
What do you dislike about the product?
It's not cheap, but somebody once told me you get what you pay for. We are small so per user it seems expensive until you do the hardware math.
What problems is the product solving and how is that benefiting you?
Not having to have a AD server, No Maint to worry about!
Recommendations to others considering the product:
Do it now on-prem AD is so old school!
Probably the best MDM solution
What do you like best about the product?
SaaS infra, very Innovative, east to setup, great support.
What do you dislike about the product?
Not fully supported in Linux, missing policies and currently no way to run remote commands (wipe) but I know that they are working on it.
What problems is the product solving and how is that benefiting you?
I tested the product as POC, still checking
Recommendations to others considering the product:
I confirm that this product always work to improve like a rocket
Easy to use, increase security
What do you like best about the product?
The simplicity of integration with Google and other tools
What do you dislike about the product?
There isn't anything special that i can think of
What problems is the product solving and how is that benefiting you?
Easy to use 2fa that simply integrate other tools like VPN
Recommendations to others considering the product:
Jump cloud protects your organization lazy users
Future ready AD service
What do you like best about the product?
Simplified interface and integration dependency.
What do you dislike about the product?
Suggest to make jump cloud access more secure.
What problems is the product solving and how is that benefiting you?
We are yet accessing for all that.
Recommendations to others considering the product:
It’s simplified native AD service comply with PCI and HIPPA security Control’s.
Simple cloud identity management
What do you like best about the product?
I like that I can use the JumpCloud web portal to configure users and provision devices in seconds.
What do you dislike about the product?
There are new Mac integrations being developed and released but there is not yet support for VPP application provisioning. I would like to be able to manage my Mac users application with
What problems is the product solving and how is that benefiting you?
JumpCloud gives me cross platform identity management so my cloud and on-premise environments can be secured with the same credentials.
Recommended for managing different identity providers.
What do you like best about the product?
It is easy to connect multiple ID providers, provides a good interface for viewing each user, a way to centralize MFA authorization, good organization for SSO with multiple identity providers, one click configurations to device policies,
What do you dislike about the product?
Sometimes the interface can be a little confusing when viewing in a combined mode; SSO wasn't always intuitive to setup. Software management is limited to one provider at this time.
What problems is the product solving and how is that benefiting you?
For our initial use in JumpCloud, we were jumbling two different cloud providers for services. We also had a mixed fleet of computers between Apple and PCs. Our use of Jumpcloud allowed us to consolidate these diverse platforms and centralize our user identities to prevent overlook and overlap between these platforms. It also allowed us to transition our Apple devices from another cloud managing service, reducing down the number of services we were using to manage such a diverse fleet. While we appreciated the flexibility and use of this platform when our company was smaller, as we grew, a business decision was made to select one cloud provider and move our fleet away from a mix of diverse computer types to one computer type. If we were still utilizing a mixed fleet and cloud providers, we would still be utilizing JumpCloud in our identity provider.
Recommendations to others considering the product:
Consider JumpCloud if you are managing a diverse set of cloud providers and/or computer platforms in the same organization. Even if you are using it for one platform it will help in reducing your overall total time with one click services for provisioning users and easy SSO transitions.
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