JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Cloud Directory for Startups
What do you like best about the product?
We are currently using JumpCloud to centralise access and manage devices like laptops in a remote setting. It support lot of things that a startup requires. Things are designed keeping small and multitasking teams at startup in mind. Huge set of integration that are already supported. LDAP and Radius are generally some of the critical and complicated setups to manage. JumpCloud has provided easy setup for those with worrying much about mis-configuration. They have some of the cool features like MDM in pipeline which typically requires working with different vendor and it is difficult to find vendors that suit well to startups.
What do you dislike about the product?
Directory Insight feature is very core to the product and it should be part of the base plan. Right now it needs to be added as extra feature with added price.
What problems is the product solving and how is that benefiting you?
We are trying to centralise access which is a requirement for certifications like ISO27001 and SOC 1/2. With centralised access we can easily add and remote users and don't have to worry about any misses. One of the major benefits is not having setup different solution to get it done. Earlier we tried a hosted AD approach but the integration were talking lot of time. JumpCloud is saving us lot of development effort in building these things. Apart from that it is helping save some time for Administrators when it comes to managing users.
Recommendations to others considering the product:
Deeper tie-up with device manufactures for improved device management.
Using Jumpcloud to connect G Suite accounts, Windows 10 computers and O365 without Active Directory
What do you like best about the product?
Easy to provision users to G Suite, Windows (and other) laptops, O365 etc. Also using Policies and Commands to manage Windows computers. Simple agent installation to Windows laptops. No other software installations needed. Easy to use so we have multiple "Administrators" and HR is able to provision users without IT departments help.
What do you dislike about the product?
There is no functionality to upload or download CSV files of users or computers in GUI. Windows agent installations have stopped working and we have had to manually uninstall and install them again, which was difficult as the computers were no longer managed and we had no access to them!
What problems is the product solving and how is that benefiting you?
With Jumpcloud we do not need Active Directory and can stil manage Windows 10 laptops, O365 accounts and G Suite accounts in one place.
Recommendations to others considering the product:
Give it a test! 10 free users!
Jumpcloud as MDM
What do you like best about the product?
Ease of use, rather clean UI, good onboarding, pre-configured policies. This makes MDM rather easy and all necessary info is gathered within 1 place (e.g. encryption status of the device, which was an absolute necessity). For WIndows users the change of passwords is really easy with the well known ctrl-alt-del command.
What do you dislike about the product?
Not always great while installing the client or synchronization between Jumpcloud and IdP. Some policies are missing or are restricted to the OS. More examples would be helpful. Documentation not as structured as it could be, e.g. you have to go through several pages until you find what you need. Jumpcloud could also make some more use of grouping systems/policies/commands in a different way, which in current satus sometimes makes it necessary to scroll and search too often. The password change on macs needs to be done with an app, unfortunetaly and creates an additional acocunt on the device. If this get's fixed, I'd be really happy. Same goes for general availability on all Linux systems (but fortunately this is somethings that's being worked on).
What problems is the product solving and how is that benefiting you?
We needed to find a solution for MDM and AD and therefore choose Jumpcloud, because it seems to be the most feasable solution. The biggest benefit is the 1:1 assignment of users to devices, which makes inventorizing extremely easy. As there's a synchronization between our IdP and Jumpcloud, we can easily roll out the accounts to users without going to several places seperately.
Recommendations to others considering the product:
If you can, use it right away from the start, so you don't have to deal with existing devices. And think about a consistent naming policy for the users.
Your total IT service provider of access management and device management in the cloud
What do you like best about the product?
The simplicity and support from JumpCloud
What do you dislike about the product?
As a first timer it takes too long to know who Jumpcloud actually was.
What problems is the product solving and how is that benefiting you?
Easy to deploy standard access management best practice policies.
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks
Long time happy healthcare client
What do you like best about the product?
Easy to setup and roll out across the org. Cross plat form/OS support is great. Super easy for our admins to manage.
What do you dislike about the product?
No complaints No complaints No complaints
What problems is the product solving and how is that benefiting you?
Enforcing device and authentication policies, GSuite authentication
Excellent combination of open source tools and tough integrations
What do you like best about the product?
Users
- Easy to add and update users and their details
- Users can manage their own details including SSH keys
- Integration to Office365 helps on board and off board staff easily.
Servers
- Very simple to add servers to your fleet
- Good information with the additional module
- Grouping of servers makes access control easy
- Very fast updates to servers (key additions and revocations)
Integrations
- A wide range of apps for the users to be presented with but the LDAP and O365 integrations are most useful to us.
- Extensive and well documented API
Price
- Per user is great for us as we have a lot of servers with few people
- Easy to add and update users and their details
- Users can manage their own details including SSH keys
- Integration to Office365 helps on board and off board staff easily.
Servers
- Very simple to add servers to your fleet
- Good information with the additional module
- Grouping of servers makes access control easy
- Very fast updates to servers (key additions and revocations)
Integrations
- A wide range of apps for the users to be presented with but the LDAP and O365 integrations are most useful to us.
- Extensive and well documented API
Price
- Per user is great for us as we have a lot of servers with few people
What do you dislike about the product?
Users:
- Limited ability for LDAP groups
- Short login duration, seems to be about a day before reauth to SAML-enabled applications
Admin portal
- No audit logs without an additional module
- Some reliance on the API to get access to certain information, but that's improving over time
- Very limited admin permission sets, basically a full admin or a full admin without billing
Irritations
- Need a separate user to get admin access, you can't use the same email address for user and admin access
- Admin and user pages are on separate pages but the same URL
- Limited ability for LDAP groups
- Short login duration, seems to be about a day before reauth to SAML-enabled applications
Admin portal
- No audit logs without an additional module
- Some reliance on the API to get access to certain information, but that's improving over time
- Very limited admin permission sets, basically a full admin or a full admin without billing
Irritations
- Need a separate user to get admin access, you can't use the same email address for user and admin access
- Admin and user pages are on separate pages but the same URL
What problems is the product solving and how is that benefiting you?
We have realised massive reductions in user admin time and server deployments through user propagation. Previously we used Ansible scripts to deploy public keys, and user authentication was in several places that all needed updating. JumpCloud gives the users a single place that updates all of their credentials. It's great to be able to say "use your JumpCloud credentials" instead of "which password did you set?"
Their support has been very responsive when we've had an issue, and they have escalated quickly when required. We've got an active case regarding O365 integration and the engineers have kept us up to date throughout with regular emails and calls.
Their support has been very responsive when we've had an issue, and they have escalated quickly when required. We've got an active case regarding O365 integration and the engineers have kept us up to date throughout with regular emails and calls.
Great alternative to self-hosted domain, especially in a mixed environment of Mac and Windows.
What do you like best about the product?
Cross platform management of users and devices. Allows us to centralize identity. We actually have JumpCloud's LDAP connected to our Okta instance, which allows us to leverage the more robust Okta capabilities. It plays nice with G Suite, and to a slightly lesser extent, Office 365. The powershell module is well developed, as are some of the other API's. Easy to create internal apps that leverage JC capablities. Linux support is nice, but we haven't really used it much. We dont install JC on production resources in AWS, though in theory you could. We're continuing to build onboarding scripts that automate what used to be quite the manual process.
What do you dislike about the product?
I dont like that they charge extra for Directory Insights. Seems pretty core to their business. Same goes for System Insights. Would like to see more development of the UI. For example, it would be nice to run commands on machines ad hoc, instead of assigning them to to the command and then running it. Honestly the pricing is pretty steep as well - we'd like to get more of our money's worth at times. Overall its still a great product.
I also dislike that when creating Mac users by assigning them to a system, they don't get Filevault unlock privs, even if they are admin.
I also dislike that when creating Mac users by assigning them to a system, they don't get Filevault unlock privs, even if they are admin.
What problems is the product solving and how is that benefiting you?
Enforcing policy compliance and simplifying IT mgmt. wins! The MDM for Apple is a great recent feature as well. Offboarding users ahs become much more automatic,.
The solution makes sense for mixed environments with PCs and MACs
What do you like best about the product?
Learning curve for our support staff. Easy to adopt and maintain. Also minimal disruption for users. The main problem was having an easy solution to secure and centralise the authentication of our Macs. Implementing 2fa is also a great help.
What do you dislike about the product?
Billing in currencies other than USD would be really helpful in reselling the product. We resell in AUD and the fluctuation in the dollar can hurt us at times.
What problems is the product solving and how is that benefiting you?
Ability to maintain 1 directory between all devices. MAC and PC. Secure access to devices which hasn't been possible to centralise in the past.
Easy to adopt and maintain. Also minimal disruption for users. The main problem was having an easy solution to secure and centralise the authentication of our Macs. Implementing 2fa is also a great help.
Easy to adopt and maintain. Also minimal disruption for users. The main problem was having an easy solution to secure and centralise the authentication of our Macs. Implementing 2fa is also a great help.
Recommendations to others considering the product:
Learning curve for our support staff. Easy to adopt and maintain. Also minimal disruption for users.
Great DAAS
What do you like best about the product?
Very easy to use and integrate with the Mac OS X environment. Makes life so much easier. Great platform to use assuming your organization has a budget for it
What do you dislike about the product?
A little pricy for a large organization but sort depends on budget I suppose
What problems is the product solving and how is that benefiting you?
Solving directory and authentication / identity management
I think JumpCloud is a must have for any size business.
What do you like best about the product?
I like how easy and straight forward the user interface is. It also solves many problems that business struggle to find solutions to all in one solution. Radius, Mac and PC, MDM, SSO, Policy enforcement. Ect..
What do you dislike about the product?
I don't like how you cant customize the search fields very much.
What problems is the product solving and how is that benefiting you?
It has solved Radius, SSO, and Policy enforcement across all of our Platforms.
Recommendations to others considering the product:
It is a must for all business small or large
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