JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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Completely replaced our on-site Windows Active Directory
What do you like best about the product?
We were able to create a cost-effective single-sign-on replacement for our Windows Active Directory.
The preset SAML integrations coupled with the custom SAML integration made it really easy to join all of our SAML based technologies together!
The preset SAML integrations coupled with the custom SAML integration made it really easy to join all of our SAML based technologies together!
What do you dislike about the product?
Currently, Jumpcloud has a user authentication cache issue that prevents the user credentials from being cached longer than 1 hour. This means you have to constantly log back in to jumpcloud throughout the day.
Jumpcloud has assured us that this issue is in development and should be fixed soon. But it's almost been a year of the same message.
Jumpcloud has assured us that this issue is in development and should be fixed soon. But it's almost been a year of the same message.
What problems is the product solving and how is that benefiting you?
We were able to eradicate windows active directory from our system.
We can now have single sign-on for our computers, cloud services, etc.
We can now have single sign-on for our computers, cloud services, etc.
Recommendations to others considering the product:
It's good, but the user session issue is very frustrating. Once that clears up, this will be a great alternative to Duo, Okta, etc.
Simple Cloud User Federation
What do you like best about the product?
JumpCloud makes replacing user directories simple and efficient. Set them up in one place and then enable and share credentials across multiple platforms.
What do you dislike about the product?
While JumpCloud has done a good job of solving for some of the more common needs, there is room for growth in the services JumpCloud integrates with.
What problems is the product solving and how is that benefiting you?
We’ve been completely removing on-prem Active Directory environments without sacrificing the kind of policies and controls businesses expect.
Excellent Desktop Client Experience
What do you like best about the product?
JumpCloud has allowed us to utilize directory management, desktop policy enforcement and SSO without the need for Active Directory. This has allowed us to further our security implementation initiatives and streamlined our IT workflows such as new user onboarding and access requests.
What do you dislike about the product?
I wish there were more SSO + provisioning applications available. I would also like to see generic login/Site shortcuts available in the Applications page. It would also be nice if the file transfer command feature was larger than 1MB but this is a minor complaint.
What problems is the product solving and how is that benefiting you?
Allows us to not have to maintain any on-prem servers. Has sped up the development of our security policies within the organization
Recommendations to others considering the product:
Understand the benefits and limitations. It is a wonderfully simple tool to implement and use but can be a pain when you run into bugs (particularly with the user agent on an end user desktop or laptop).
Great for small and medium sized businesses.
What do you like best about the product?
Central control from anywhere is key for me. I manage a number of small and medium business networks in town as a part of my business. Having to constantly travel to those locations to work with the domain is not always convenient. After the migrating my first client and having a great result, I've looked to move the rest when it was time to upgrade their domain controller server.
What do you dislike about the product?
At this point I would like to see tighter integration with Office 365.
What problems is the product solving and how is that benefiting you?
User access for computers and SaaS solutions. Allows my clients' employees to have a single place for password management.
Recommendations to others considering the product:
JumpCloud is a great appropriately priced solution. I recommend it to all my clients.
Easy to maintian
What do you like best about the product?
It is so easy to set up a new work station. Very fast and easy password management. It is easy and fast to update user's passwords, or lock them out once they leave the company.
What do you dislike about the product?
It is built with admin pros, and larger companies. It would be cool to have some of the larger features for smaller shops. Like intergrations with apps.
What problems is the product solving and how is that benefiting you?
Easy user and computer management.
Recommendations to others considering the product:
Works great with Macs and iphones.
Jumpcloud
What do you like best about the product?
One of the best things we like about Jumpcloud is its ease of deployment and use. We also really like the command function of Jumpcloud. We were able to use commands to uninstall our old antivirus and deploy a new one. Something that was more challenging in Active Directory.
What do you dislike about the product?
The one gripe we have about Jumpcloud is it cost is a bit expensive. But we find it is worth it!
What problems is the product solving and how is that benefiting you?
We completely replaced active directory. We are able to push command out to our machines to deploy fixes or uninstall/reinstalls with ease.
Recommendations to others considering the product:
My recommendations are to give Jumpcloud a try. You will like what you see!
Easy Mode
What do you like best about the product?
It's very easy to get most systems setup on Jumpcloud. It helps to keep systems and users organized.
What do you dislike about the product?
I really can't think of anything proper to put here. We have two accounts that randomly get locked every once in a while, but this might actually be a brute force attack on that system. This is probably not really a Jumpcloud problem and it's a very minor inconvenience.
What problems is the product solving and how is that benefiting you?
We had a situation where the former administrator did not let us know all of the login info for critical systems before he left. We were able to get into these systems with Jumpcloud.
All in one solution for modern IT
What do you like best about the product?
The fact that it supports all major platforms, and provides practical, easy to use solutions.
What do you dislike about the product?
Because the product is relatively new and it supports so many platforms, there aren't as many options, policies, etc for each platform.
What problems is the product solving and how is that benefiting you?
I am able to bind all of our Macs and PCs to 1 cloud based LDAP server. Not only that but even our Linux servers are now bound to the same directory. It has improved our security and user management.
Recommendations to others considering the product:
It is definitely a great tool for those looking to spend more time improving IT infrastructure and less time maintaining outdated Directory solutions.
Great Compromise for AD averse large business/small enterprise
What do you like best about the product?
Open source based, fairly complete solution. Adequate for passing SOX compliance audit in year one in our case.
What do you dislike about the product?
Lack of admin ui for log analysis, accessible by API only. Still maturing....had to write our own account unlock tool leveraging their API until they released that feature earlier this year. Missing Logging was almost a showstopper for us. REST API's are fairly robust so nothing to fear if you can write your own
What problems is the product solving and how is that benefiting you?
SOX Compliant policy control, SSO, RADIUS, GSuite integration and user account management.
Recommendations to others considering the product:
Try the free 10 user license and kick the tires. If you have questions about our experience contact me on linkedin and I will be happy to answer any questions from a customer perspective.
AD as a Service done easy
What do you like best about the product?
Jumpcloud enables managing Windows, Mac OS and Linux on our domain easily and with a single agent install
What do you dislike about the product?
there are still some things that are not intuitive, and some bugs that need to be worked out (a known issue with chromium driver for example) but whenever I've contacted Jumpcloud support they are working on fixing them.
What problems is the product solving and how is that benefiting you?
biggest issue is a multi device/environment domain controlled in one place, just amazing.
Recommendations to others considering the product:
just do it, it will make your life easier for day to day running
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