JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Great identity management for simple cloud deployments
What do you like best about the product?
Very easy for end users to use. Great for integrating with legacy systems (we did a lot of lift-and-shift). It is also an adequate replacement for ActiveDirectory for our remote users, while being easier to deploy and manage.
What do you dislike about the product?
Setting policies can be a little cumbersome: the policy library needs better organization as the number of provided policies have grown.
What problems is the product solving and how is that benefiting you?
JumpCloud has made it very easy for us to move quickly into the cloud. We were able to move quickly into AWS, Google Cloud, Azure, and tie our identity and access needs there with SaaS products. This was much less expensive and more efficient than using any of the identity providers available from the cloud providers directly.
JumpCloud Delivers - But Make Sure Someone Technically Strong is Implementing
What do you like best about the product?
Jumpcloud fills the gaps for our small business clients - too small for a large Windows domain environment but too big to just go without proper user management tied to an LDAP. Especially when you add in the SSO options with Office365 and other platforms.
The policies for systems is a decent Windows Group Policy replacement, and critical for small companies without Windows domain but nevertheless want to have Group Policy like control over their workstations.
The policies for systems is a decent Windows Group Policy replacement, and critical for small companies without Windows domain but nevertheless want to have Group Policy like control over their workstations.
What do you dislike about the product?
Jumpcloud is quite technical to implement, really not easy for our Tier 1 support techs to get involved. Really requires higher level administrators to manage. The knowledgebase tells you what you need but is so technical i wouldn't trust anyone below a Tier 3 to follow and implement.
We are a Managed Service Provider and the MSP functionality requires a few hoops to go through, rather than be available right off the bat. I get why they do it (because of the free licenses under 10 users) but as an MSP i'd love to be able to manage all my clients, big and small, under one pane of glass.
We are a Managed Service Provider and the MSP functionality requires a few hoops to go through, rather than be available right off the bat. I get why they do it (because of the free licenses under 10 users) but as an MSP i'd love to be able to manage all my clients, big and small, under one pane of glass.
What problems is the product solving and how is that benefiting you?
BIG help in client environments that are Mac and PC. Tying them under one roof has made Jumpcloud irreplacible for some of our clientele.
Recommendations to others considering the product:
Make sure you have a technically strong engineer/technician available for implementation. Jumplcloud has good documentation but does not hodl your hand, you need to have a grasp on your own of the technically requirements.
Great all cloud solution
What do you like best about the product?
Not requiring an AD server and replication services.
What do you dislike about the product?
Requiring a long list of local accounts on windows PCs for each person authorized to sign in.
What problems is the product solving and how is that benefiting you?
We wanted to get rid of our servers and replication issues.
Very good solution for experts and novices alike
What do you like best about the product?
I like that it is cloud based. It is very easy to use. I also like that you can use it for free with a limited number of people. We have a small office and it is a great alternative to an active directory server.
What do you dislike about the product?
Nothing really to dislike. I would like to see more integrations with API. There are still a few programs that it does not integrate with.
What problems is the product solving and how is that benefiting you?
We needed an active directory type solution for all of the computers and laptops that our company has but we didn't want to pay for an onsite server to run the active directory. It has also made it very easy to onboard new employees and deactivate user rights for old employees after they leave.
Recommendations to others considering the product:
Try everything on yourself as one user before emplomenting to whole team. Also spend time showing your team how everything works and why it's best so that they will embrace the change.
Easy to use, reliable
What do you like best about the product?
Easy to use, just works. Extensive documentation.
What do you dislike about the product?
Didn't find any downsiedes of Jumpcloud yet.
What problems is the product solving and how is that benefiting you?
Synchronizing user accounts between Windows AD and Linux
Recommendations to others considering the product:
Try it out.
JumpCloud
What do you like best about the product?
The ability to coordinate logins from an admin portal is phenomenal
What do you dislike about the product?
There's little to dislike, the functionality is great. Maybe more support documentation?
What problems is the product solving and how is that benefiting you?
Admin control over end user touchpoints
Great connectivity
What do you like best about the product?
great SSO connectivity of huge variaty of different cloud service in the same authentication.
What do you dislike about the product?
Perhaps some of SSO configurations with some cloud services are not simply for newbies -> there are great guides in jumpcloud.com
What problems is the product solving and how is that benefiting you?
SSO connectivity with c´different cloud services and local NAS
Super easy to use, implement and in the right price range
What do you like best about the product?
The ability to create a cloud based directory for smaller clients that do not have the infrastructure. This has made managing workgroup systems and macs much simpler
What do you dislike about the product?
Price point is a little high in my opinion compared to the big SSO providers. All or nothing approach. I would like to see more of a la carte model that would allow you to keep your costs down as much as possible while still allowing you to choose the feature-sets that you want/need.
What problems is the product solving and how is that benefiting you?
This allow us to reduce expensive hardware/infrastucture costs for our clients while still being able to provide almost the same level of granular access and policy control for users and systems. This also reduces the amount of time we spend logging into multiple systems and multiple interfaces just to be able to manage usernames and passwords. Not to mention it reduces our time spent on password resets since our users can now help themselves.
Recommendations to others considering the product:
Look at this if you want a tool that will not only authenticate your applications in the cloud, but also your local systems. A simple agent installation ties your systems directly to the cloud directory and allows you to start using Jumcloud credentials to login to your Windows, Mac or Linux systems. This has made managing workgroup or dissimilar systems and credentials much easier for my team. If you do your homework, there is not another tool out there from any of the major providers yet, that allows for an agent based installation to tie in your systems logins. This is what ultimately sold us on the product.
Great for all operating systems
What do you like best about the product?
Mac support hands down. I can control all mac and Linux computers with my clients with ease.
What do you dislike about the product?
I use jumpcloud for the basics so not much
What problems is the product solving and how is that benefiting you?
Controlling access to Mac computers and I can easily lock people out when they get stolen or missing
Recommendations to others considering the product:
Great for non windows mobile users
4 month user with 7 PC
What do you like best about the product?
Simplicity, meets my needs
What do you dislike about the product?
Configuring other platforms as a NAS disk
What problems is the product solving and how is that benefiting you?
For the moment, I avoid buying a server and all the technical support is wagging
Recommendations to others considering the product:
work with technical support knowing Jumcloud
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