JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Jumpcloud IDAM solution
What do you like best about the product?
JumpCloud provides a centralized, cloud-based identity and device management platform that eliminates the need for multiple on-premises systems. I appreciate how it simplifies user lifecycle management, enables secure Single Sign-On (SSO) across various applications, and supports Multi-Factor Authentication (MFA/2FA) for enhanced security.
The cross-platform support (Windows, macOS, Linux) and remote device management capabilities make it ideal for managing a distributed workforce. Additionally, the user-friendly interface and API integrations help streamline administrative tasks, saving both time and effort.
The cross-platform support (Windows, macOS, Linux) and remote device management capabilities make it ideal for managing a distributed workforce. Additionally, the user-friendly interface and API integrations help streamline administrative tasks, saving both time and effort.
What do you dislike about the product?
nothing as of on dislike jumpcloud is improved lot
What problems is the product solving and how is that benefiting you?
JumpCloud has replaced multiple disconnected systems by providing a single, cloud-based platform for identity management, device management, and secure access control. It addresses the challenges of:
Managing user accounts across multiple platforms without on-premises Active Directory.
Enforcing consistent security policies such as MFA/2FA and password complexity rules.
Provisioning and deprovisioning users quickly during onboarding and offboarding.
Managing devices remotely for both in-office and remote employees.
Managing user accounts across multiple platforms without on-premises Active Directory.
Enforcing consistent security policies such as MFA/2FA and password complexity rules.
Provisioning and deprovisioning users quickly during onboarding and offboarding.
Managing devices remotely for both in-office and remote employees.
Nice expiriance
What do you like best about the product?
Cross-platform flexibility – You’re not locked into one OS or vendor. It works well for hybrid environments.
Integrated device and identity management – You can handle authentication, device policies, and user access from the same console.
Integrated device and identity management – You can handle authentication, device policies, and user access from the same console.
What do you dislike about the product?
Policy coverage gaps – While it’s cross-platform, some OS-specific settings (especially for macOS and Linux) may be less comprehensive than native tools.
Occasional sync delays – Changes to accounts, groups, or policies may not apply instantly across devices, which can frustrate troubleshooting.
Occasional sync delays – Changes to accounts, groups, or policies may not apply instantly across devices, which can frustrate troubleshooting.
What problems is the product solving and how is that benefiting you?
Remote management challenges → Cloud-first approach removes the need for on-prem AD or VPN for basic access and device control.
Slow onboarding/offboarding → Automated user provisioning and deprovisioning across multiple services.
Scalability → Easy to add users, devices, and integrations without major reconfiguration.
Slow onboarding/offboarding → Automated user provisioning and deprovisioning across multiple services.
Scalability → Easy to add users, devices, and integrations without major reconfiguration.
It was nice exprience working with JC team along with customer
What do you like best about the product?
Channel first policy, and customer service
What do you dislike about the product?
Distributor is reaching out to customer directly
What problems is the product solving and how is that benefiting you?
Customer was using only Asset management but we have given complete stack of solution
Unified directory + device management that actually helps a lean IT team
What do you like best about the product?
JumpCloud let us centralize identities, SSO, MFA, and laptop management in one place. We’re an India-based company with internal “clients” (engineering, sales, ops), and onboarding/offboarding went from a painful checklist to a 10-minute, repeatable flow. Policies for BitLocker/FileVault, password rules, and screen-lock are easy to push. SSO to Google Workspace, Slack, GitHub, and AWS works smoothly, and Conditional Access + MFA has cut risk without killing productivity. RADIUS for Wi-Fi and the new patch controls are big wins.
What do you dislike about the product?
I hate that the only way to cancel the subscription is through manually sending an email.
What problems is the product solving and how is that benefiting you?
One directory for users and devices across Windows and macOS
Fast, consistent onboarding/offboarding for internal teams and contractors
Strong MFA and device posture for SOC-2/ISO readiness
Fewer password-reset tickets and shadow accounts
Cleaner audit trail for who has access to what
Fast, consistent onboarding/offboarding for internal teams and contractors
Strong MFA and device posture for SOC-2/ISO readiness
Fewer password-reset tickets and shadow accounts
Cleaner audit trail for who has access to what
Good application for HIPAA compliance
What do you like best about the product?
It's device management and policies are very easy and helpful.
What do you dislike about the product?
Some policies only work on latest OS. So it can be more reliable if it will work on old OS as well.
What problems is the product solving and how is that benefiting you?
It solved the problem of HIPAA compliance.
Find Peace of Mind: JumpCloud Makes Access Safer and Easier.
What do you like best about the product?
Arguably, the most pronounced of JumpCloud’s features is user authentication and device visibility in one place and no demands for a separate NAC or even firewalling, notably when juxtaposed against tools such as Cisco Duo. User access management is very intuitive when integrating on-prem AD or resources in the cloud. The Duo Push-style authentication is very friendly to users; I can just tap "yes" on my phone to verify. They also support multiple MFA methods (SMS, biometrics, hardware keys) which adds some flexibility for differing user needs.
What do you dislike about the product?
The shortcoming is that similar to Cisco Duo, JumpCloud requires internet access for MFA during outages, which can be really a drag. Also, its integration with legacy systems sometimes is not smooth and initial SSO setups, especially against on-prem AD, can be very daunting. I’ve also encountered some delay in authentication requests – that’s going to further put off access when urgency is of essence.
What problems is the product solving and how is that benefiting you?
JumpCloud has a big advantage since it gives users safe, compliant, and easy access to thousands of endpoints. And the layering MFA and adaptive authentication makes me feel safer because it greatly lowers the danger of phishing and stolen passwords. Overall, in comparison to available tools, a JumpCloud is far superior concerning audit trail and visibility over device health, and most importantly, meeting their very strict compliance requirements; all this in one single pane.
Gaining a consolidated view of our diverse employee environments was finally possible
What do you like best about the product?
The facility of careful regulation of access of user workstation to network resources is what I like most. Now we are able to force mapping of certain network drives and even lock out the access of certain user groups to specific Wi-Fi networks which is a colossal security enhancement to our mixed environment. There is also the ability to centrally handle local administrator privileges which has proven to be a game changer in keeping our distributed laptops in tip-top shape, as well as blocking unauthorized software installs on any given machine.
What do you dislike about the product?
It can be a bit tricky to debug when you want to put very complex custom shell scripts to handle device policies and it does not run as you want. Occasionally it will take an extra few steps of manually prodding the newly created machine to get the first agent installed on that machine that I would love to be able to fully automate that first interaction. The administrative console search could also be stronger with regard to searching specific user properties to all settings.
What problems is the product solving and how is that benefiting you?
The largest headache we had was managing least privilege access on our disparate development workstations across our engineering team as well as ensuring that we were meeting our internal security baseline. Sometimes high-level access was required by the designers/developers and manually granting that access one by one on tens of machines was cumbersome and would lead to mistakes, at this current rate we were also susceptible to a configuration error or even accidentally granting a worker too much power. Using JumpCloud, now we are distributing policies that give us just in time elevated privileges on an application or folder and then remove them automatically. It implies that our developers will be able to work productively without us continually having to police their local access, thus greatly limiting our exposure to security issues and auditing overhead.
I think Jumpcliud is one of the best in its category
What do you like best about the product?
I like how easy it is to use and the wide variety of features.
What do you dislike about the product?
Honestly, I do not think I have anything in particular that I dislike about Jumpcloud.
What problems is the product solving and how is that benefiting you?
It assits with mapping users to actions especially while triaging alerts.
A solid tool with some rough edges
What do you like best about the product?
I love having a single place to manage users and all our devices
What do you dislike about the product?
We sometimes run into minor bugs with the device management tools.
It can be a little pricey, especially as our team grows.
It can be a little pricey, especially as our team grows.
What problems is the product solving and how is that benefiting you?
It saves me a ton of time because I can handle my whole workload from a single dashboard, which makes my job way more efficient. It also gives me peace of mind about security. I can easily turn on things like multi-factor authentication (MFA) and, if someone leaves the company, I can instantly cut off all their access. Plus, it makes managing our hybrid team so much easier, since I can keep an eye on users and their devices no matter where they are.
Best single identity platform support
What do you like best about the product?
Best part. Is it supports all main operating systems like windows Android Mac... Also, like it has features like managing users across multiple devices and the permissions which is impressive. Also impress with the free tires of the junk lord.It gives us ten users.
What do you dislike about the product?
Sometime I faced issues like policies sync, and delay.
What problems is the product solving and how is that benefiting you?
I was using jumpcloud to manage users which was sync directories from the google workspace and helps me to give Admin access to the users and best part was. It has customer Admin access so that I can provide access to the users a for a specific time that was impressive. Also I was using to apply enforced policies to the systems and software enforcement, and sometimes Alerts, exporting for investigations, an s So was a best part too. It's help us to log into in all the applications in a single platform via jumpcloud.
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