JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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External reviews are not included in the AWS star rating for the product.
Simplifies every day & always great new features
What do you like best about the product?
I have a busy workload and a lot of different things to look after - different queues, different jobs, hundreds of assets. Jumpcloud makes it incredibly easy to keep our assets up to date and keep our users in touch with what they need. It's also one of the first touchpoints for new users, and so far it's been a real blessing - it's easy for non-IT oriented people to understand.
I've had great experiences with Jumpcloud's account managers as well, as they take their time to make sure Jumpcloud is keeping up with our evolving requirements.
I've had great experiences with Jumpcloud's account managers as well, as they take their time to make sure Jumpcloud is keeping up with our evolving requirements.
What do you dislike about the product?
I don't have a lot of negative things to say about Jumpcloud to tell the truth! Even for someone new to IT like me, as an IT admin the documentation is thorough and support readily available.
What problems is the product solving and how is that benefiting you?
Simplifies security and program access for users, and keeps it easy to make sure all staff have what they need via groups. Really enjoy the ease & speed of new program rollout, and it looks as though that's likely to improve even more in the near future.
The software that changed the game for companies everywhere
What do you like best about the product?
What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
What do you dislike about the product?
The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.
What problems is the product solving and how is that benefiting you?
With JumpCloud we provide radius for our VPN server along with our office networks. We are solving an active directory problem as well as hardware management. We are solving security issues with their SAML and SSO connectors. We use JumpCloud to authenticate in real-time user access to our servers. And the list goes on and on.
Recommendations to others considering the product:
If you want affordable software to manage everything from end-users to infrastructure this tool is 100% exactly what you are looking for. And if that doesn't sell you, speak with one of their support members or account managers and you will be sold. Amazing staff at this company!
Very adaptable and quick to implement
What do you like best about the product?
SAML2.0 integrations are incredibly easy to perform, and that is still facilitated by hundreds of preset configurations for most market applications, and growing.
What do you dislike about the product?
Nothing really. The product is very stable and grows continuously. JumpCloud also regularly asks its customers about wanted features and even participating in feature betas.
What problems is the product solving and how is that benefiting you?
Practically zero implementation time for a full fledged LDAP directory with policy management for mac, windows and linux, client OS integration (even for password changes), multiple directory sources, legacy support for AD environments, and much more. It's really a great solution out of the box. Our company uses it as our primary authentication source.
Jumpcloud simplifies things
What do you like best about the product?
LDAP integration Is very helpful.
SSO Is an upside
Laptop management is an ease
SSO Is an upside
Laptop management is an ease
What do you dislike about the product?
Nothing so far To dislike. Jumpcloud has been good for me
What problems is the product solving and how is that benefiting you?
We are solving LDAP issues. Some benefits are the use of SSO
Jump Cloud review
What do you like best about the product?
The things I like the most about Jump Cloud is the ease of initial setup as well as the integrations it supports. It provides a more affordable alternative to Active Directory and eliminates the needs of on prem servers.
What do you dislike about the product?
The MFA platform can use some improvements. Also, I would like to see more policies to be able to push out machine policies, such as backgrounds and other similar user profile items.
What problems is the product solving and how is that benefiting you?
The biggest issue we are solving is getting rid of on-prem server infrastructure and providing an easier and more secure way to connect to cloud apps.
JumpCloud removes the need for a domain; replaced AD perfectly
What do you like best about the product?
Moving to JumpCloud is like a brick and mortar store moving to online sales - it's how it should be. They make user and resource management a snap, have great support and can scale globally without heavy infrastructure costs.
What do you dislike about the product?
They are still a young company and some of the tools could have a better graphical interface (for non Powershell users like myself)
What problems is the product solving and how is that benefiting you?
We are getting rid of domain infrastructure and overhead. JumpCloud makes it really easy to quickly assign user access to machines and know exactly what's running on machines. There's way less overhead than AD.
Replace your on-prem AD server with Jumpcloud
What do you like best about the product?
Jumpcloud offers 10 users free, forever!
What do you dislike about the product?
Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.
What problems is the product solving and how is that benefiting you?
Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support!
Recommendations to others considering the product:
If you're managing a mixed environment of workstations and looking for a cloud replacement for your on-prem AD server, look no further than Jumpcloud!
Must have in your IT portfolio of tools
What do you like best about the product?
Was evaluating 3 tools for SSO, Windows/MacOS Management, and Cloud Directory to automate our mobile workforce (50+ team) and service access (esp. AWS).
Stumbled upon JumpCloud and was surprised to see all 3 category requirements meeting the bar (I have built LDAP, Kerboros, and MDM solutions in the past for my startup and understand what it takes to streamline as SaaS offering).
We had a good workflow with 4 different systems to support our team, used to spend at-least 60 hours/month in supporting the team access to dev-compute systems. Now it’s reduced to 5 hours a month (5 minutes each support window). Added benefit is better compliance, smooth new hire on-boarding.
*Highlights*
* Unified integration into Linux, Mac, Windows systems.
* 5 minute on-boarding to get started with G-suite directory.
* Impressed with multiple layers of security (Email, TOTP, keys, etc.) to protect key systems and users.
* Glad to see essential MDM features (hopefully don't have to invest in another tool).
* Impressed with the demeanor of Support, Product, Sales, and tech teams. Keep it going.
Stumbled upon JumpCloud and was surprised to see all 3 category requirements meeting the bar (I have built LDAP, Kerboros, and MDM solutions in the past for my startup and understand what it takes to streamline as SaaS offering).
We had a good workflow with 4 different systems to support our team, used to spend at-least 60 hours/month in supporting the team access to dev-compute systems. Now it’s reduced to 5 hours a month (5 minutes each support window). Added benefit is better compliance, smooth new hire on-boarding.
*Highlights*
* Unified integration into Linux, Mac, Windows systems.
* 5 minute on-boarding to get started with G-suite directory.
* Impressed with multiple layers of security (Email, TOTP, keys, etc.) to protect key systems and users.
* Glad to see essential MDM features (hopefully don't have to invest in another tool).
* Impressed with the demeanor of Support, Product, Sales, and tech teams. Keep it going.
What do you dislike about the product?
Looking forward to seeing more features to package the essential software on the day of new hire.
Good to have Chrome app extension as we add more SSO SAML apps to JumpCloud.
Good to have Chrome app extension as we add more SSO SAML apps to JumpCloud.
What problems is the product solving and how is that benefiting you?
* Unified System Management (Windows,Mac, Linux).
* Streamlined access to AWS Cloud.
* MDM Essentials for SOC2 and other compliances.
* SSO SAML Apps.
* Cloud Directory for Access Management of Systems & People.
* Audit for Compliance and QOS
* Streamlined access to AWS Cloud.
* MDM Essentials for SOC2 and other compliances.
* SSO SAML Apps.
* Cloud Directory for Access Management of Systems & People.
* Audit for Compliance and QOS
Recommendations to others considering the product:
Try it out - 5 min of your time is worth it.
JumpCloud makes managing authentication to multiple services breathlessly simple
What do you like best about the product?
Extremely user-friendly user and admin consoles, cross-platform support (Linux, Mac, Windows), self-service agent deployment for users, customizable system policies, easily manageable system access, insane number of application integrations (nearly 700!), effortless custom SAML connections, ability to remotely run custom scripts on individual systems or groups of systems, Radius-as-a-Service, phenomenal support staff, System Insights!
What do you dislike about the product?
On-boarding new employees is a bit challenging due to the need to get system access set up properly (e.g. create email account to receive JumpCloud invitation, then sync JumpCloud account to O365 for password changes, etc.).
What problems is the product solving and how is that benefiting you?
We came from having an Active Directory server for domain auth, a Kerberos server for Linux auth, and an LDAP server for authentication to other non-AD/Kerberos services. JumpCloud literally let us consolidate all of our authentication services and added user authentication and device management for our Mac staff as well. Users now have a single credential for 99% of all corporate resources.
A truly game-changing company!
What do you like best about the product?
HIPAA Compliance is a must for our organization. Jumpcloud provided that to us in the easiest way possible. Having the ability to add updates and policies to all machines without investing thousands of dollars in equipment destined to degrade over time is cost-effective and seamless. Utilizing Jumpcloud is quick and easy, even for technicians that have ZERO experience with such a product. It has increased our productivity ten-fold.
What do you dislike about the product?
Lacking some basic functionality, but nothing that can't be improved on in future updates. The support team is very open to ideas and improvements. Some of the things that could be improved on would be support for Android devices, built-in policies, increased leverage for roles and permissions for admins or sub-admins in the dashboard, drag and drop devices into groups... overall, the functionality is there but as things progress further into maturity the possibilities are endless!
What problems is the product solving and how is that benefiting you?
Deploying updates to machines couldn't be easier. Having it as a web based application makes it that much better. The cost-effectiveness mentioned earlier is such a HUGE deal for us as a non-profit company. It has increased our productivity and allowed us to focus more on our growing cloud-based network of products. This is much more convenient than having to lean harder on hardware that will inevitably degrade and break or malfunction. The cloud based direction is a MUCH better option, especially in a field where reliance on technology is so high.
Recommendations to others considering the product:
My advice to anyone considering swapping or migrating is "DO IT". As we progress into a future where cloud platforms are available to replace aging hardware, it only makes sense both financially and logistically. You won't regret it.
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