JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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Next Level Active Directory
What do you like best about the product?
I like the lightweight but powerful agent that allows you to monitor and control end user machines. I appreciate JumpCloud consistent improvements and innovations based on user feedback and their delivery. The ease and user friendly set up of the Admin console for JumpCloud is pretty easy to manage compared to other products. The simplicity does not downplay the quality of tools offered on the console page.
What do you dislike about the product?
The one issue I had was the agents losing connectivity after windows system updates. Yet, I am seeing improvements when system updates are pushing that the agents are still syncing. The explanation of error messages can improve for remote commands/scripts.
What problems is the product solving and how is that benefiting you?
I am able to monitor our Bitlocker enabled machines. I can schedule windows updates with ease. The powerful command/script tool make automation easier. I am enable as soon as the agent is installed on end users computers, services and applications required by organization. One examples is in regards file and printer sharing without Administrator credentials. This enable control over certain administrative privileges without affecting their work productivity by having to wait for an Administrator to enable such services on their machine.
Recommendations to others considering the product:
I would advise trying the AD Bridge if your coming from the Microsoft line of products or even Linux server. The lightweight agent is definitely a plus and not a resource hog. The implementation of command via the admin console are fast and seamless.
More than Directory Services as-a-service! JumpCloud keeps delivering the goods.
What do you like best about the product?
It is excellent for small businesses that use a lot of SaaS software and may not standardize on one OS. It is effortless to enforce password security, 2FA (which also provides a great second layer of protection for SSH connections), makes software provisioning for things like Office 365, G Suite, and other SaaS apps a breeze.
UPDATE: Now that we've been using System Insights and Directory Insights, the depth of knowledge we can collect is staggering. System Insights provides everything from serial number and hardware configuration to installed software and version. Export this for use with your SIEM or patch management service. Likewise, Directory Insights provides a lot of information about logins, cloud authorizations, and so on. Similarly, we can also export and process this data. Also, user password changes are easy for Windows and Mac users via agent integration in the OS.
UPDATE 2: I've starting deploying Windows Software Management packages to my Windows users, and as soon as I can get my Apple Business Manager account sorted, I'll do the same for my MacBook users.
UPDATE: Now that we've been using System Insights and Directory Insights, the depth of knowledge we can collect is staggering. System Insights provides everything from serial number and hardware configuration to installed software and version. Export this for use with your SIEM or patch management service. Likewise, Directory Insights provides a lot of information about logins, cloud authorizations, and so on. Similarly, we can also export and process this data. Also, user password changes are easy for Windows and Mac users via agent integration in the OS.
UPDATE 2: I've starting deploying Windows Software Management packages to my Windows users, and as soon as I can get my Apple Business Manager account sorted, I'll do the same for my MacBook users.
What do you dislike about the product?
I don't particularly appreciate that so many other products hide their SAML connectors behind essentially a paywall. I want to integrate everything with JumpCloud, but sometimes the extra cost, usually in an "enterprise" tier plan, isn't justifiable. I ask at any opportunity to use System Insights for dynamic groups, e.g., any laptop with Chrome installed, Windows laptops without a particular update, etc. Another difference I guess is in philosophy. Their approach to retrieving and parsing the data they collect with System Insights differs from mine. For example, I can't sort laptops by an installed application using keywords. If I want to know which Windows laptops have Firefox installed, I need to go to each individual Windows laptop and export everything in System Insights to CSV, then use Excel to find the laptops with Firefox. I ask at each opportunity for a way to create dynamic groups that would automatically include laptops that meet certain requirements, e.g. "windows AND firefox".
What problems is the product solving and how is that benefiting you?
So many! I inherited a hot mess from the previous SysAdmin, and JumpCloud helped me plug so many security gaps in a relatively short amount of time. User passwords, user access provisioning, SSO links to many AWS organizations, group management, Windows and Macbook user and machine policy management. I also can create and deploy local policy items for Mac and Windows. With the new Software Management service, I can easily create application packages to help folks keep things like their browsers up to date automatically instead of trusting that they'll do the updates themselves.
Recommendations to others considering the product:
Don't give up when setting up your first SAML integration, especially AWS which can be an utter pain. It's so easy now I don't even have to use the helpdesk guide. Also, JumpCloud is one of the few SaaS providers that have a roadmap that they stick to. Their service keeps getting better and better. If you use Terraform or similar code-to-infrastructure service, stop making manual changes to Cloud Provider SSO connector configs.
I love JumpCloud - I have implemented it at 3 companies and about to be a 4th
What do you like best about the product?
I do not need Active Directory. I love the SSH key features, I love the SSO/SAML and Radius features
What do you dislike about the product?
Many of the SaaS vendors require enterprise subscriptions which cost more to use SSO/SAML.
What problems is the product solving and how is that benefiting you?
Authentication for Windows, Macs and Linux, eliminating Active Directory and all its clutteredness simplifies my IT support issues. The Mac Local Password change menu bar is very useful
Recommendations to others considering the product:
Get to know JumpCloud whether you have AD already or not. If you are starting up, use JumpCloud and avoid AD clutter
Switching from On-Prem hardware, JumpCloud was an excellent choice in management for the business.
What do you like best about the product?
JumpCloud is fully integrated with G Suite and makes user management a very simple task.
What do you dislike about the product?
Reporting. I think JumpCloud can do better at statistical reporting in order to export the information.
What problems is the product solving and how is that benefiting you?
Device management with multiple OS has been solved with JumpCloud by now being able to send commands to multiple OS devices. It was a an issue trying to send commands to different OS in the organization with on-prem hardware. JumpCloud has made this task a lot less time consuming and easy distribution.
Recommendations to others considering the product:
JumpCloud has been very helpful in transitioning from On-Prem hardware and is able to provide more than what is needed to manage device and user management.
A versatile suite of tools for directory services and SSO
What do you like best about the product?
The ability to integrate with all sorts of applications and services using standard protocols (e.g. SAML, LDAP) as well as custom integrations (e.g. GSuite, Office 365/Azure AD).
What do you dislike about the product?
The API could be fleshed out a little more.
What problems is the product solving and how is that benefiting you?
We're using JumpCloud as our primary directory and using it to integrate with other services/directories like GSuite and Office 365/Azure AD. Our primary use case is SSO, and it gives us a single place to go to for managing accounts and granting and revoking access to various applications and services.
JumpCloud saves me a ton of money and resources
What do you like best about the product?
I like that I can jump start my AD in a snap and not know much of the complexities involved. It is highly likely that we will be using the service in the long run because of its very hard to beat price to service ratio. But when you have Jump Cloud at your disposal, t feels like you are a large company. Price-wise, it has a very low upfront cost and with very little risk involve for many startup and small-medium business owners.
I also like that integration being implemented across many services and 3rd party plugins. It saves me a lot of programming skills while making sure data is properly channeled. Security-wise, since services are in the cloud I feel secure knowing my data is safe with JC as they employ the best in the business.
Thank you!
I also like that integration being implemented across many services and 3rd party plugins. It saves me a lot of programming skills while making sure data is properly channeled. Security-wise, since services are in the cloud I feel secure knowing my data is safe with JC as they employ the best in the business.
Thank you!
What do you dislike about the product?
Initial setup and install could be better. But once I got hold of the jitters it was pretty easy after all. I used my trial period extensively and I am very, very impressed.
I also didn't like security leaks happening almost everyday - I wish JumpCloud is more transparent in telling us where our data is stored an who is/are their cloud partners.
I also didn't like security leaks happening almost everyday - I wish JumpCloud is more transparent in telling us where our data is stored an who is/are their cloud partners.
What problems is the product solving and how is that benefiting you?
The initial setup was a bit clumsy but once you get the feel of it, it was all easy. The AD part was the best and setting up SSO was a breeze.
Recommendations to others considering the product:
Just jump in to JumpCloud! I think they are the absolutely easiest, low-cost upfront fees, and support is top-notch!
Great way to boost IT capabilities in a multi-platform environment
What do you like best about the product?
What I love most about JumpCloud is that it works great with both Mac and PC.
What do you dislike about the product?
The admin page is not mobile friendly at all and I have had to use it from my phone on a couple of occasions.
What problems is the product solving and how is that benefiting you?
In our company we use a fix between the two and historically it was difficult to manage machines. We have had multiple occasions where an employee leaves the company with their computer locked with their credentials and we jump loops to try to reset that machine. Since we got JumpCloud we manage every machine and don't run into such problems. Also, I love the script running ability. I worked from home last week and an employee had an issue with her mac so I could use the script running tool to enable ssh on her machine and install a port forwarding tool which enabled me to access her machine and assist her remotely.
Oustanding Directory as a service!
What do you like best about the product?
The fact that we can add a whole new level of control to our clients that do not have Active Directory or want to eliminate an in house server.
What do you dislike about the product?
The only downsides we have are lack of AD integration which has now been solved and we would like to have more default policies.
What problems is the product solving and how is that benefiting you?
Compliance needs of our clients and the ability for us to better support our clients and provide a higher level of security.
Recommendations to others considering the product:
Please give JumpCloud a try you will not be disappointed.
Keeps SSH keys and logins in sync
What do you like best about the product?
Keep logins and permissions among a small team of engineers in sync across a small fleet of servers can be taxing. JumpCloud makes it incredibly easy. SSH keys and logins are kept in sync so it's painless to SSH into every machine with the same credentials. In addition, the same logins can be authenticated via LDAP-as-a-service for our VPN servers. One less thing to manage.
What do you dislike about the product?
Their free plan is so generous that I'll never reach the limits that would require a paid plan. I wish I could pay them for something. The service is fantastic.
What problems is the product solving and how is that benefiting you?
Granting access to resources to our developers and engineers was a pain. When an employee left, it was a hassle to find which machines they had access to and remove their accounts. With JumpCloud it's a piece of cake. Click a few checkboxes for the machines they should access -- and remove the account from JumpCloud to remove them from all systems.
Great product with excellent support
What do you like best about the product?
Powerful and easy to use with a good list of partner integrations
What do you dislike about the product?
No complaints so far, good videos available and I'm used to online training
What problems is the product solving and how is that benefiting you?
Our managed services business like central control with security in mind, JumpCloud offers that in spades. I'd highly recommend this solution and use it to manage PC's in a work-group and identity management from a single location.
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