JumpCloud
JumpCloud, Inc.External reviews
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JumpCloud makes managing authentication to multiple services breathlessly simple
What do you like best about the product?
Extremely user-friendly user and admin consoles, cross-platform support (Linux, Mac, Windows), self-service agent deployment for users, customizable system policies, easily manageable system access, insane number of application integrations (nearly 700!), effortless custom SAML connections, ability to remotely run custom scripts on individual systems or groups of systems, Radius-as-a-Service, phenomenal support staff, System Insights!
What do you dislike about the product?
On-boarding new employees is a bit challenging due to the need to get system access set up properly (e.g. create email account to receive JumpCloud invitation, then sync JumpCloud account to O365 for password changes, etc.).
What problems is the product solving and how is that benefiting you?
We came from having an Active Directory server for domain auth, a Kerberos server for Linux auth, and an LDAP server for authentication to other non-AD/Kerberos services. JumpCloud literally let us consolidate all of our authentication services and added user authentication and device management for our Mac staff as well. Users now have a single credential for 99% of all corporate resources.
A truly game-changing company!
What do you like best about the product?
HIPAA Compliance is a must for our organization. Jumpcloud provided that to us in the easiest way possible. Having the ability to add updates and policies to all machines without investing thousands of dollars in equipment destined to degrade over time is cost-effective and seamless. Utilizing Jumpcloud is quick and easy, even for technicians that have ZERO experience with such a product. It has increased our productivity ten-fold.
What do you dislike about the product?
Lacking some basic functionality, but nothing that can't be improved on in future updates. The support team is very open to ideas and improvements. Some of the things that could be improved on would be support for Android devices, built-in policies, increased leverage for roles and permissions for admins or sub-admins in the dashboard, drag and drop devices into groups... overall, the functionality is there but as things progress further into maturity the possibilities are endless!
What problems is the product solving and how is that benefiting you?
Deploying updates to machines couldn't be easier. Having it as a web based application makes it that much better. The cost-effectiveness mentioned earlier is such a HUGE deal for us as a non-profit company. It has increased our productivity and allowed us to focus more on our growing cloud-based network of products. This is much more convenient than having to lean harder on hardware that will inevitably degrade and break or malfunction. The cloud based direction is a MUCH better option, especially in a field where reliance on technology is so high.
Recommendations to others considering the product:
My advice to anyone considering swapping or migrating is "DO IT". As we progress into a future where cloud platforms are available to replace aging hardware, it only makes sense both financially and logistically. You won't regret it.
Very positive and developing with good relationships
What do you like best about the product?
The scalability, the easy of use and the attention to development from the team. New features re quite promising. The breadth is growing and i can affect the future of the releases by providing feedback and at the same time get updates. Very good communication with the account managers. The rollout was easy and the fact that it is secure and backed by a ever growing team. The tool is very compatible with Gsuite products and gets more and more support for others. Works well with various platforms and collaborations tools of the today's age. We had a very good adoption of it and it was very easy to train staff to work with it.
What do you dislike about the product?
Some issue still appear the UI can get a bigger boost to polish up the time it takes to places. Some free space can be optimized, i.e compacter view. Some features may need faster release to publicю
What problems is the product solving and how is that benefiting you?
User directory, asset management, governance of company data and hardware via a centralized tool. Helps us also to get a glimpse of what is going on in general and also utilize the SSO in future for better centralization. We are hoping it can help us get the most of the features in case they are able to implemented fast and easy, and as the main problem is centralization, it takes a while. We have connected a set of tools already and it is helping also in connecting them and getting an easier login solution.
Recommendations to others considering the product:
Make sure you have time and resources to learn as it is different from On premise solutions. But once you get the hang, it is much easier
The best all in one System Administrator's tool
What do you like best about the product?
Having all the administration services in one place is the best part of JumpCloud. It is Cloud Users Directory, MDM, Systems management, remote control using scripts and policies, RADIUS, LDAP etc.
Their latest feature Systems Insight is a great addition to the tools, which allows Administrators to get all the specs and data of the machines right from the Administrator Portal.
They also released Powershell module to have even better control over the whole service.
Their latest feature Systems Insight is a great addition to the tools, which allows Administrators to get all the specs and data of the machines right from the Administrator Portal.
They also released Powershell module to have even better control over the whole service.
What do you dislike about the product?
The Administrator web portal UI is a bit simplistic and is not very useful for writing scripts and reading execution logs. So if you want to make some quick small adjustments to the script, you still have to use an external editor. But now with Powershell Module and API, one doesn't really need to use a web portal anymore.
Otherwise, the UI is very clean and straightforward in both the Administrator portal and the User portal.
Otherwise, the UI is very clean and straightforward in both the Administrator portal and the User portal.
What problems is the product solving and how is that benefiting you?
User provisioning to both external services and machines is one of the most common tasks that I do in JumpCloud. This saves a lot of time and enables SSO for almost all services that are used in the company. Installing/uninstalling software on remote machines individually or in bulk using scripts is also another task that is very common. The best part is that JumpCloud is a cross-platform SaaS, which makes it very easy to manage all systems in our company.
Recommendations to others considering the product:
Trying out all the features can provide a good understanding of the full potential of JumpCloud.
Great for remote administration across devices
What do you like best about the product?
Policies that can be applied to any OS remotely. Remote deployment of software
What do you dislike about the product?
Some browser glitches affect the usability sometimes
What problems is the product solving and how is that benefiting you?
ISO27001 certification, remotely sending software to machines. On-boarding/off boarding of staff/machines
Recommendations to others considering the product:
Get a 10 user free trial, get a willing set of users to trial it out on and see how easy it is to setup policies and remotely deploy commands to target machines
It has awesome features to control endpoint, SSO, Radius, SAML, and very user friendly
What do you like best about the product?
Users and Groups management and effectively centralized control.
What do you dislike about the product?
There is no reporting feature available.
What problems is the product solving and how is that benefiting you?
Sometimes we are getting the error, the systems are not reporting in JC admin portal, Key is not accepting. It is not seamless.
With Vcnenter we are unable to do SMAL integration !!
With Vcnenter we are unable to do SMAL integration !!
Easy to use directory service
What do you like best about the product?
JumpCloud was able to easily integrate with several Linux servers to allow centralized authentication.
What do you dislike about the product?
I honestly didn’t have any negative experiences with JumpCloud when I used it for a project.
What problems is the product solving and how is that benefiting you?
I was able to use JumpCloud to allow centralized authentication for several Linux servers, as well as for a web application.
Recommendations to others considering the product:
Read the documentation - it’s a pretty powerful platform.
Remote Automation
What do you like best about the product?
The simplicity of administration of hardware with the ease of adding user account effortlessly
What do you dislike about the product?
Not having the ability have the user credentials automated, More fields for notes using a 3rd party app to access the hardware.
What problems is the product solving and how is that benefiting you?
Administrating workstations and enforcing password management
Recommendations to others considering the product:
Have e means to access the hardware remotely with something like Team Viewer or some other remote desktop protocol application .
The Solution we have been searching for
What do you like best about the product?
Ease of use, cloud based, new features and services.
What do you dislike about the product?
The only down side that we have found is being able to package the agent with the organization code embedded.
What problems is the product solving and how is that benefiting you?
We have converted businesses from an on-prem AD service, to a 100% cloud based directory in a matter of minutes.
Recommendations to others considering the product:
This solves alot of issues and is 1 stop shop for authentication services.
JumpCloud truly shines as a Swiss Army knife of identity management
What do you like best about the product?
JumpCloud excels as a centralized identity authority. It has served as my primary source of truth for account credentials for over three years now, and I haven't yet tapped its full potential. The wide variety of integrations possible is one of its greatest strengths. I have leveraged the JumpCloud agent, Microsoft Azure AD (Microsoft 365) integration, LDAP, RADIUS, and SSO to provide greater authentication consistency across my organization. The recent integration of Duo Authenticator was also a welcome addition.
What do you dislike about the product?
The top of my list of shortcomings that I most would like to see remedied is the lack of a JumpCloud agent for the second largest commercial Linux distribution, SUSE. After switching from Ubuntu desktops to OpenSUSE, I had to craft a workaround using sssd to accommodate JumpCloud identities. While the support for current operating systems is quite broad, there is no support for JumpCloud on BSD outside of MacOS. I have managed a workable solution for OpenBSD that I expect to implement soon.
What problems is the product solving and how is that benefiting you?
As I already mentioned, having a more cohesive authoritative identity source has been a boon to consistency. The extensibility of the platform offers a myriad of integrations which contributes to simplicity and efficiency. JumpCloud provides easy control of consistent identity on managed firewalls, managed WordPress, the managed hosts that power the managed WordPress, workstations, hosted cloud services such as Microsoft 365 and Dropbox For Business, and even enterprise WiFi authentication.
Recommendations to others considering the product:
Consult with an experienced integrator to insure that you not only get everything set up properly, but get the most out of your JumpCloud integration as possible.
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