JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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All-in-one identity and device management made simple
What do you like best about the product?
JumpCloud replaced several tools for us, we now use it for user directory, SSO, MDM for macOS, and even managing Wi-Fi credentials. The fact that it's cloud-native is a huge plus, especially for a distributed team. I really like how easy it is to onboard new users with just a few clicks and they’re up and running with all the right access and device policies. The UI is intuitive, and the policy-based controls for laptops saved us a ton of time compared to scripting everything manually.
What do you dislike about the product?
There are a few areas where reporting could be better, especially around device health or deeper insights on policy compliance. Also, some smaller UI quirks show up occasionally, but nothing critical. The support team has been quick and helpful whenever we’ve needed them.
What problems is the product solving and how is that benefiting you?
We needed a way to manage users, laptops (mostly Macs), and enforce security policies across a remote team without running our own infrastructure. JumpCloud gave us exactly that. It’s helped us stay compliant, secure, and way more efficient with onboarding/offboarding.
Cloud MDM in one place
What do you like best about the product?
You can manage your users and devices in one single console
What do you dislike about the product?
There are few issues with devices migrating, where the old serial number and other records are being transferred. But overall, Jumpcloud is a pretty cool RMM tool.
What problems is the product solving and how is that benefiting you?
User management and Jumpcloud makes everything easy as everything can be manage in one single console.
JumpCloud makes single sign-on actually work
What do you like best about the product?
I like the fact that JumpCloud has a directory and device management in one. It enables me to manage user identity and all the company devices in a single location. The single sign on when it comes to cloud application is very handy. They sign in once and access everything such as Slack or Google Workspace without any issues. Centralized control of the Windows Macs and Linux makes IT operation very easy. This central control saves us and our team lots of time.
What do you dislike about the product?
The initial configuration of the platform may leave a novice a little overwhelmed. All the wide arrays of configurations require time to understand. In some instances, urgent matters tend to receive a bit sluggish support response. Pricing also comes to the scene when you get more users or features. This may not be the most economical choice of very small firms.
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud we would use different applications to manage device users and cloud applications. Our solution included active directory on computers, Okta SSO and another MDM on Macs. This implied continuous context switching and system gaps in terms of security. Now, JumpCloud puts everything together in a unified platform. We control the user identities, device policies and application access centrally. This has made our IT uses so much easier and it has pumped up our security position.
Jumpcloud makes managing a remote first workforce possible
What do you like best about the product?
The web based interface unifies what would be dozens of interfaces in a non-managed setup.
What do you dislike about the product?
Sometimes the "magic" that jumpcloud can do makes it easy to forget what integrations are set up and what the total impact of a change will be.
What problems is the product solving and how is that benefiting you?
As a company with many remove employees and no dedicated IT staff or Domain Management staff, Jumpcloud provides the vital glue to connect our end points, services, and many other items.
Good centralized solutions
What do you like best about the product?
You can manage all the aspects of identity and access in the same platform. It's easy to use.
What do you dislike about the product?
Sometimes it's complicated to implement on a current customer
What problems is the product solving and how is that benefiting you?
You can manage the identity, devices and access on the same platform
Effective IT Management with JumpCloud
What do you like best about the product?
JumpCloud integrates well with our platforms and centralizes user management, making our IT operations more efficient.
What do you dislike about the product?
The initial setup was a bit challenging, but the support team was helpful. Some features could be more intuitive.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user access and devices efficiently. It centralizes our directory services, making it easier to handle user authentication and device security. This has streamlined our IT operations and improved overall security.
One of the best tools I have used
What do you like best about the product?
umpCloud offers a powerful and flexible solution for managing users, devices, and access across our organization. I appreciate the intuitive interface and the ease of integrating with various platforms, both cloud and on-premise. The centralized management dashboard saves time and reduces complexity, making day-to-day administration much more efficient. Features like single sign-on and automated provisioning are especially valuable for scaling our IT operations securely. Overall, JumpCloud has greatly improved our ability to manage and secure our IT environment
What do you dislike about the product?
JumpCloud lacks some advanced reporting and geolocation features, and its macOS application management can be challenging. The documentation is occasionally incomplete, and push deployment for certain apps is limited. Admin permission scheduling and comprehensive visibility of installed applications are also missing, which can affect IT operational efficiency.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of unified identity and device management across diverse platforms (Windows, macOS, Linux), cloud services, and networks. By centralizing user authentication, access control, and device oversight in a single platform, it reduces IT complexity, enhances security with features like Single Sign-On and Multi-Factor Authentication, and streamlines onboarding and offboarding. This benefits us with improved operational efficiency, better compliance, and greater visibility over our IT environment. User access is easily managed from anywhere, supporting remote work and ensuring that only the right people have the right access at the right time.
Decent For Cloud Directory
What do you like best about the product?
It is quite easy to set up and manage even for HR team can help us to set it up.
What do you dislike about the product?
Admin console needs a lot of work still so many features are missing, specially on reporting side we still can't download a report of installed apps on devices we can see a lot of good details on the devices, but we cannot get the same info on the reporting site.
What problems is the product solving and how is that benefiting you?
It is making the user management and onboarding / offboarding process easier and with the help of SSO it is making everything connected at on one platform via single 2FA
One Identity , One Access & Single solution for the device Management
What do you like best about the product?
JumpCloud is designed to:
Simplify logins: You'll have fewer passwords to remember!
Boost our security: It makes it much harder for unauthorized people to get into our systems.
Make work smoother: You'll access all your work tools and apps with just one username and password, from one easy-to-use window.
Simplify logins: You'll have fewer passwords to remember!
Boost our security: It makes it much harder for unauthorized people to get into our systems.
Make work smoother: You'll access all your work tools and apps with just one username and password, from one easy-to-use window.
What do you dislike about the product?
It doesn't come up with Endpoint DLP solution as such but may be in the near future.
What problems is the product solving and how is that benefiting you?
It is helping us manage things like:
1. Logging into your office computers (desktops and laptops).
2. Making it quicker and easier for new employees to get set up, and for others to leave.
3. Getting you access to your work tools and apps much faster.
4. Logging into apps like Gmail, Hfactor, Astra, etc., with just one click after your first login.
5. Connecting to our Wi-Fi and VPN securely.
6. Allowing our IT team to install software or fix issues on your computers remotely, without interrupting you.
7. Making sure our passwords are strong and our systems are protected with clear security rules.
8. Keeping track of the software installed on our devices to ensure everything is safe and up-to-date.
1. Logging into your office computers (desktops and laptops).
2. Making it quicker and easier for new employees to get set up, and for others to leave.
3. Getting you access to your work tools and apps much faster.
4. Logging into apps like Gmail, Hfactor, Astra, etc., with just one click after your first login.
5. Connecting to our Wi-Fi and VPN securely.
6. Allowing our IT team to install software or fix issues on your computers remotely, without interrupting you.
7. Making sure our passwords are strong and our systems are protected with clear security rules.
8. Keeping track of the software installed on our devices to ensure everything is safe and up-to-date.
Jumpcloud for Windows PC is easy to install
What do you like best about the product?
It was fairly easy to install. I had written instructions from CMiT ( the IT consulting firm I work for). I had a few issues early on getting Microsoft Office programs uninstalled. Once I got over these initial hiccups it went smoothly.
What do you dislike about the product?
I didn't like that it reset the default application for PDF's to EDGE instead of Abobe Acrobat.
What problems is the product solving and how is that benefiting you?
We are decommissioning a data center that hosted our Windows Domain Controller so we needed a new way to validate our users.
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