JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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JumpCloud is a user-friendly cloud directory platform
What do you like best about the product?
Easy to use, user-friendly and affordable
What do you dislike about the product?
Password manager and radius for windows may be unstable
What problems is the product solving and how is that benefiting you?
JumpCloud effectively solves several critical problems in our organization. By integrating MDM (Mobile Device Management), IAM (Identity and Access Management), and user provisioning and governance into a single platform, it streamlines the management of user identities, devices, and access control. This not only enhances security but also improves efficiency and reduces the administrative overhead, ultimately benefiting our organization by ensuring smoother operations, better compliance, and reduced IT complexity.
JumpCloud: Makes Cloud based directory management easy
What do you like best about the product?
JumpCloud provides an easy to use interface to quickly build out your directory and connected services. SaaS usage has exploded since the pandemic which presents a challenge for enterprises to centralize authentication and user management. JumpCloud provides a deep catalogue of pre-built SaaS integrations that takes minutes to enable and connect to your chosen SaaS product. In the event there are no pre-built integrations, you can easily specify SSO URL, Generate x509 certificates, define attributes and build your own connection.
JumpCloud also makes device management and enrollment easy with their MDM and single dashboard view to easily gain visibility into your endpoint fleet. It's easy to support Mac, Windows and Linux. Compared to your typical MicroSoft Active Directory on-prem or Azure AD service, JumpCloud offers much more competitive pricing which can better suit small and medium sized business.
JumpCloud also makes device management and enrollment easy with their MDM and single dashboard view to easily gain visibility into your endpoint fleet. It's easy to support Mac, Windows and Linux. Compared to your typical MicroSoft Active Directory on-prem or Azure AD service, JumpCloud offers much more competitive pricing which can better suit small and medium sized business.
What do you dislike about the product?
The search bar can be refined when looking for assets, be it a device or a user. It struggles with names that are less than 4 characters and will show results that don't match at all. More filtering options would be appreciated. An overhaul of the built-in support portal from a UI/UX would be another improvement.
What problems is the product solving and how is that benefiting you?
JumpCloud enables us as an all Cloud company to manage our identity, endpoint assets, SSO, MDM and privledged access all from one centralized solution.
Great product with excellent support
What do you like best about the product?
Since switching our services over to JumpCloud we have had higher user satisfaction and greater ease of use. JumpCloud was easy to integrate and has a great customer sucess team.
What do you dislike about the product?
Pricing is higher than other products but has been offset by functionality.
What problems is the product solving and how is that benefiting you?
Our company wanted to move away from on-prem directory services, JumpCloud helped solve that problem.
Amazing Product
What do you like best about the product?
I love the fact that I can have one platform for user and device setups. I can create and set different group and policies for everything. The knowledge base and the courses are a great help when I need help with anything. If I need to create a ticket, an agent is always quick to provide the information needed. The many different implementations for MFA are great since I am big on security.
What do you dislike about the product?
I have not found anything that I have not liked about the product. I use it every single day and am still finding new cool features that I have not found yet.
What problems is the product solving and how is that benefiting you?
If I had to provide an issue would with the Mobile Push for JumpCloud Protect. I get an alert on my apple watch. I can dismiss the alert but I cannot approve the login request. It would be great to have the feature, but it is not a big deal since I have the passkey option setup for my account.
JumpCloud works!
What do you like best about the product?
It does what is says and is fast and easy to use.
What do you dislike about the product?
I'll let you know if I find anything I don't like.
What problems is the product solving and how is that benefiting you?
Using security features to sign on to Windows Azure servers!
Good coverage for an MDM, with some caveats
What do you like best about the product?
Remote lock, wipe, tracking, loooooots of data on machines, policy/group based changes, as well and patches, update management, and integrated remote assist.
What do you dislike about the product?
Not enough granular control for apps on Macs
What problems is the product solving and how is that benefiting you?
It works well as out MDM, which is what we need it for.
An excellent Cloud Directory Solution
What do you like best about the product?
Jumpcloud enables us to manage our fleet of endpoints and keep our users secure. System insights allows us to view valuable information that helps us provide timely, well informed support.
What do you dislike about the product?
MDM Profiles could be more user friendly, so we are currently using a secondary solution.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows us to makes our users lives easier by providing an SSO solution. Jumpcloud allows us to enforce strict password conditions on our users accounts.
Packed full of features, half of which I can't wait to learn about
What do you like best about the product?
there are endless integrations, and after you understand what the basic requirements are they are all pretty simple to get set up and going. I'm a noob when it comes to SSO and security, especially with teams and groups, but jumpcloud made it pretty easy to get my first SSO up and running, and makes me excited to learn more about the sector. i now use it daily to access my various self-hosted web apps
What do you dislike about the product?
it's just a little confusing at first if you don't know what you're doing already, the way it's set up with the sidebar, and then logging in as admin vs. user. but i expected that, like anything else this secure and integrated, and i don't expect many people who don't know what they're doing to be using the platform.
What problems is the product solving and how is that benefiting you?
the biggest problem was SSO, finding the right provider for the little that i needed, without going enterprise, was hard but jumpcloud was perfect for what i needed and made me want to learn more about the various services they offer.
Convenient User/Device Provisioning
What do you like best about the product?
It has been very easy to reassign computers to users and get them set up the way they need to go. We use them across platforms and it works pretty smoothly for all of them.
What do you dislike about the product?
Had some trouble ensuring that the agent was connected to the server. I could be blind, but I didn't see an easy way to attempt a reconnect of the agent on the admin portal.
What problems is the product solving and how is that benefiting you?
JumpCloud allows us to provision users across devices with ease, and if a user needs to be moved to a new device that process is quick and simple on the user side.
Jumpcloud is a great IdP and MDM solution
What do you like best about the product?
We utilize Jumpcloud heavily, using many of the tools that come with the service. We also like that they're always adding new useful tools to existing accounts.
What do you dislike about the product?
We don't really have any major complaints. Whenever a problem does arise, we reach out to Jumpcloud, and their support is always helpful.
What problems is the product solving and how is that benefiting you?
Jumpcloud is always adding new functionality. Sometimes it's something useful to us, sometimes not, but it's a good sign that they're always adding more functionality to the service.
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