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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,440 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Gene F.

Active Directory No Longer Fits the Needs of a Modern IT Department

  • February 22, 2021
  • Review verified by G2

What do you like best about the product?
Several years ago the typical worker would enter a building, go to a workstation, login and access everything they needed via servers physically located in their office building. But as digital strategy and cloud adoption increased, the way in which users accessed IT resources has changed. The perimeter around work, once bound to a physical location, has transformed. Now, a user’s device — irrespective of location — is the central point from which a user gets secure access to the right resources. At the same time, authentication and authorization needs have evolved.

It’s no surprise that business have increasingly turn to Zero Trust, a security model that meets the continually evolving needs of modern workplaces. Zero Trust is a set of cybersecurity protocols that move defenses from static, network-based perimeters to focus on users, assets and IT resources. Zero Trust security embodies the “trust nothing, verify everything” principle. JumpCloud helps you implement controls to ensure users work only on trusted devices and networks, require multi-factor authentication (MFA) where necessary, and more.

JumpCloud provides simple, secure access to corporate technology resources from any device or any location. The JumpCloud Directory Platform gives IT and security operations a single, cloud-based solution to control and manage employee identities, their devices and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations.

JumpCloud offers:
* Replacement of Microsoft Active Directory connecting your users to IT resources with a single identity eliminating on-premise hardware.
* Microsoft Active Directory Integration feature to extend on-premise AD identities to non-domain resources like Mac, Linux, web apps, and more.
* Secured Access to Windows, Mac and Linux computers.
* Simplied onboarding and offboarding of employees.
* Compatability with LDAP, RADIUS, SAML, OAuth and Restful APIs.
* Single Sign-On - one identity for users to access their laptop, wifi and apps.
* Integrations with G Suite, Microsoft365, AWS, Salesforce and more.
* Advanced security from TLS encryption to password complexity settings and Multi Factor Authentication (MFA).
What do you dislike about the product?
There is nothing I dislike with JumpCloud.
What problems is the product solving and how is that benefiting you?
* Replacement of Microsoft Active Directory.
* Microsoft Active Directory Integration feature extends on-premise AD identities to non-domain resources like Mac, Linux, web apps, and more.
* Secured Access to Windows, Mac and Linux computers.
* Simplied onboarding and offboarding of employees.
* Compatability with LDAP, RADIUS, SAML, OAuth and Restful APIs.
* Single Sign-On - one identity for users to access their laptop, wifi and apps.
* Integrations with G Suite, Microsoft365, AWS, Salesforce and more.
* Advanced security from TLS encryption to password complexity settings and Multi Factor Authentication (MFA).


    Cristiano R.

Easy to setup, easy to maintain LDAP solution

  • February 22, 2021
  • Review verified by G2

What do you like best about the product?
The fact that there's an agent for every type of OS, and that it integrates seamlessly. It's easy to install and maintain. No bloody updates, no downtime.
What do you dislike about the product?
The interface isn't the most intuitive if you're not tech. A "dumbed down" version or simple mode could perhaps assist non-tech people administer their instances better.
What problems is the product solving and how is that benefiting you?
No problems, it just works. We've prevented computers being compromised multiple times due to the lockout automated process. Benefits, as per TCO are very high!
Recommendations to others considering the product:
Test, read the documentation, deploy, administer. No more to it... :)


    Financial Services

User friendly and easy to use

  • February 22, 2021
  • Review verified by G2

What do you like best about the product?
Ability to manage linux OS and all distros
What do you dislike about the product?
The limited security policies available for linux
What problems is the product solving and how is that benefiting you?
Linux management and windows os management. We will like to explore mac os management in the near future


    Computer & Network Security

True unification

  • February 22, 2021
  • Review verified by G2

What do you like best about the product?
What I love about JumpCloud is you can manage identities and assets with one platform. And, since it's platform agnostic, you can manage more with less. We are an MSP and we manage many, many technical environments. Anything that can help us unify the process and keep our clients safe is a winner in our book.
What do you dislike about the product?
JumpCloud's channel is maturing and there are additional features getting added every few weeks. I would like to see them have license rates and terms in their MTP for billing purposes. Not a deal breaker, but it would help.
What problems is the product solving and how is that benefiting you?
We are using JumpCloud to help our clients environments stay secure. We can push policies to machines and manage credentials of individual users or groups with ease.


    Jin How L.

Domain Controller with much much more functions inbuilt in it.

  • February 22, 2021
  • Review verified by G2

What do you like best about the product?
- Easy to configure and administer
- Competitive pricing in the market
- Constantly new features added
- Great customer relations, listens and appreciates feedback
- Good support team as well that provides constant updates
- Ease of access, available anytime as it is based in the cloud
- Therefore no further hosting tools that the system administrator would need to manage and maintain
- Built with security in mind; plenty of security controls (password policies, TOTP, Yubikey integration, typical domain policies etc.)
- Able to even push down registry level changes using the admin panel
- Single Sign On function available for multiple products (haven't used it myself though)
What do you dislike about the product?
- Still relatively young product; Some typical functions are still in early stages
- Error notification on the admin panel can afford to contain more information
- Little documentation on running remote command, hopefully this will improve in the feature as the solutions gets more refined
What problems is the product solving and how is that benefiting you?
- Controlling and managing all machines in the organization
- Tracking of updates and insights of user usage is beneficial as well
- Software deployment; although in early stages, has lots of potential to grow
- Remote wiping if the device gets lost
- MDM controls are included for MacOS devices as well
- Benefit of not worrying about if the server is constantly going to be up since Jumpcloud is managing it directly
Recommendations to others considering the product:
Do not think of Jumpcloud as your typical Domain Controller - It is much more than a standard DC.


    Civil Engineering

Growing Platform, Lots of Options

  • February 21, 2021
  • Review verified by G2

What do you like best about the product?
Centralized management is solved with this without going to a full a windows server stack. Lots of policy option to pick from that cover most basic settings. Relatively easy to deploy with responsive support staff once you become a paid member for services. They provide good write ups on items that they have published. Very cost effective for a growing business with security and compliance requirements.

Support and sales teams have been friendly and not pushy.
What do you dislike about the product?
Nested groups are missing/pending development and full group policy options aren't available without tweaking. The process to create policies is a bit of a time sink. A few more walkthroughs on integrating into a basic linux (ubunutu, rhel, centos) environment would be appreciated including the setup and creation of some sort of file transfer protocol.
What problems is the product solving and how is that benefiting you?
Centralized SSO management and security and policy settings on office and field computers. We are struggling with enforcement of passwords and updates and were looking at getting everyone in our company password managers. Jumpcloud has significantly reduced the need for that with SSO integration and will solve the bulk of our user requirements. It also allows for less experienced members IT members or even computer literate personnel to modify some of the settings, the GUI is very user intuitive.
Recommendations to others considering the product:
Give it a trail while your user base is low. The cost per user is decent and if you take this on early you can save other domain and security related costs vs on prem Windows domains or Samba Domains.


    Khai D.

jumpcloud

  • February 21, 2021
  • Review provided by G2

What do you like best about the product?
We like the easy to use API which gives us the ability to automate many of the tasks.
What do you dislike about the product?
Poor python support. No support for webhooks. Having to pay for insight to get systeem logs.
What problems is the product solving and how is that benefiting you?
We use it as our IDP
We use the agent to manage our pool of machines
We use radius to connect our users to wifi
We use it to setup user access to our AWS cloud resources


    Dar R.

Perfect solutions from small, mid size to enterpsise companies.

  • February 21, 2021
  • Review verified by G2

What do you like best about the product?
The simplicity of the rollout and manageability aof how to rollout the client.
What do you dislike about the product?
At the moment we are don´t run in a dead end, we can´t tell any negative things. The support is always there and try to deliver the best solution.
What problems is the product solving and how is that benefiting you?
We are managing a "serverless"* infrastructure. It doesn´t matter if the clients/customer is in the office or on the toad or in homeoffice. We are everytime able to push new settings, credentials, ...
*Serverless in meanig of no server on premise.
Recommendations to others considering the product:
Just start a try, you can use 5 clients without costs. If you are looking to manage a multi os network or just to manage clients around the world without e.g. Active Directory give it a try.


    Computer Software

Solid alternative to AD for remote, multi OS workforce

  • February 21, 2021
  • Review verified by G2

What do you like best about the product?
JumpCloud makes it easier for my organization to manage our geographically distributed workforce that uses Windows and macOS. We are able to apply policies, monitor and maintain our systems, and easily query the information we need when we need it. Our users are able to manage their passwords from their machines without having to go through web portals, special apps, or unnecessarily complicated steps.
What do you dislike about the product?
The biggest problem we have with JumpCloud is successfully running remote commands or scripts on systems. With Windows systems, maybe 25% or fewer of our scripts and commands execute reliably and successfully. When failures occur, very little information is provided for troubleshooting. For my organization, we rarely need this functionality and have documented our own work-arounds for this limitation. If this functionality was more reliable, JumpCloud would be a home-run for us.
What problems is the product solving and how is that benefiting you?
We've been able to reliably apply policies and manage our multi-OS workforce with relative ease. Our employees work all across the United States and with JumpCloud we are able to provide them with a simple unifying login experience. JumpCloud's Insights tools provide almost all of the resources we need to conduct regular audits of our users and workstations, and makes it easier to diagnose issues remotely when a member of our IT team can't be standing beside an employee in another state.


    Florian M.

Great and convinient service

  • February 21, 2021
  • Review verified by G2

What do you like best about the product?
SSO and LDAP that works straight out of the box
What do you dislike about the product?
Nothing there to dislike, since it works
What problems is the product solving and how is that benefiting you?
Single Sign On with different methods worked like a charm without the need to deal with everything in the background