JumpCloud
JumpCloud, Inc.External reviews
3,846 reviews
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External reviews are not included in the AWS star rating for the product.
All-in-One Identity, Asset, and Device Management Made Easy
What do you like best about the product?
Managing identity in one place, along with asset management and device management capabilities.
What do you dislike about the product?
Cost is bit high compare to other product in the market.
What problems is the product solving and how is that benefiting you?
It helps me manage users and devices, with inventory in a single place.
All-in-One OS Management with Android and iOS Support
What do you like best about the product?
Managing all the OS in single windows with capability of android and ios management
What do you dislike about the product?
there is no option of Data loss prevention
What problems is the product solving and how is that benefiting you?
Jumpcloud is helping in managing the users identity , their operating system and devices from single panel
Making Access Control Organized and Efficient
What do you like best about the product?
Jump Cloud is an extraordinary platform, and we use it across our entire environment. It has made a big difference in our day-to-day work because it’s become a reliable solution for access management and the authentication process. It also helps us handle tasks in a more organized way, which has improved our overall workflow. Overall, it’s been a really positive experience for our team.
What do you dislike about the product?
There’s definitely a bit of a learning curve when it comes to understanding the tool, the platform, and its use cases, and it can take some time to really see how everything fits together. But after you’ve spent some time exploring and getting comfortable with the workflows, it starts to feel a lot more intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
It provides us with a consistent, standard way to manage access and authentication, which makes our day-to-day operations much smoother since everything is handled in one place.
Streamlined Centralized Management for Access and Infrastructure
What do you like best about the product?
We’ve implemented JumpCloud across our entire environment, and it has proven to be a reliable platform for authentication and identity management. It has helped us standardize access controls, simplify administrative processes, and maintain better consistency across systems and teams.
What do you dislike about the product?
Getting started with the platform might feel slightly overwhelming at first, as there’s a bit of a learning curve while you figure out how everything fits together. But after spending some time exploring its features and understanding the workflow, it becomes much more intuitive and straightforward to use.
What problems is the product solving and how is that benefiting you?
It offers a centralized way to control access and manage infrastructure, simplifying everyday operations significantly. With a well-maintained catalogue of users and servers, it also supports smoother audits—whether for authentication tracking or ensuring the overall system remains structured, secure, and organized.
A Reliable Tool for Access and User Management
What do you like best about the product?
We’ve been using JumpCloud across our entire environment, and it’s been really helpful for authentication and overall management. It has made managing access more consistent and easy.
What do you dislike about the product?
At first, it can feel a bit tricky and takes some time to get used to. But once you spend some time exploring and understand how it works, it becomes much easier to use.
What problems is the product solving and how is that benefiting you?
It helps us manage access and infrastructure from one central place, which makes our daily work much easier. It also keeps all users and servers managable, which is really useful during audits and for maintaining a clean system.
A Reliable Platform for Centralized Access and Infrastructure Management
What do you like best about the product?
JumpCloud is a cornerstone of our IT environment. Its strength lies in device management under a single platform, eliminating the need to juggle multiple tools. The result is a consistent and efficient approach to access control across our entire infrastructure.
What do you dislike about the product?
the platform's depth means there's a lot to absorb upfront.Once you understand the underlying logic of how JumpCloud structures access and policies, day-to-day use becomes intuitive fairly quickly.
What problems is the product solving and how is that benefiting you?
The core value for us is centralization. Before JumpCloud, managing users, servers, and access permissions was fragmented. Now we have a single source of truth for our entire environment. This pays off especially during audits, having a clean, organized catalogue of users and systems means we can respond quickly and confidently, whether the audit is security-focused.
Jumpcloud: An Admin review.
What do you like best about the product?
Simple to implement and able to manage all major operating systems like macOS, iOS, Windows, and Linux. It also includes features such as Multi-Factor Authentication (MFA), Device Management (MDM), Conditional Access policies, and Single Sign-On (SSO) across SaaS applications. As an admin, it’s easy to manage, and the new asset management feature is a great addition
What do you dislike about the product?
Earlier, as an admin, we were able to migrate a user profile from one machine to another. Recently, however, we have not been able to migrate it. On the other hand, it is a good security feature that prevents users from migrating data from one system to another.
What problems is the product solving and how is that benefiting you?
As an admin, it helps me manage most SaaS applications, users, and devices centrally. It also enables MFA and, most importantly, provides better visibility and centralized access control, as well as the radius feature.
Easy SSO Setup, Needs Better Documentation
What do you like best about the product?
I like how easy it is to configure new applications and onboard users as well. I also like the way it's easier to create new applications and then the SCIM configuration. As a DevOps and platform engineer, I've tried to onboard most of my applications to JumpCloud in much less time. The initial setup of JumpCloud was pretty easy.
What do you dislike about the product?
The documentation regarding the application onboarding for specific tools is not there and could be improved or extended. The SCIM configuration is not supported for apps like Redis Cloud, Atlas, etc. I also feel like there should be a best practices section for managing user groups as I already have 100+ user groups.
What problems is the product solving and how is that benefiting you?
JumpCloud helps provide user access and prevents credential sharing. It's easy to configure new applications and onboard users quickly.
Secure, Scalable and Streamlined : Our Jumpcloud Journey
What do you like best about the product?
Well the thing I like most about Jumpcloud is how the management and authentication is being managed at one place. and I feel bit easy to manage user access across our entire environments and visibility plus ability to enforce policies, making it more consistent and secure.
What do you dislike about the product?
What I personally think is, while managing larger environments the Admin console, seems slightly complex. Mostly when we work on user access and policy conflicts and also if we could get more detailed and intuitive details around authentication logs and device compliance then it will be bit easy and fast for us to troubleshoot any issue.
What problems is the product solving and how is that benefiting you?
With Jumpcloud, Our On and Off boarding efficiency has increased plus Administrative overhead has decreased (now they spend less time managing creds and issues) and configuration inconsistencies got reduced because of less manual efforts (this is a big plus point) and last with MFA and policies security has drastically increased.
Jumpcloud: Fully Featured AD/IdP with Frequent, Bleeding-Edge Updates
What do you like best about the product?
Jumpcloud is a fully functional AD/IdP that also includes MDM and asset inventory features. What I like most is that the product aims to stay on the bleeding edge, with new features released frequently and often driven by feature requests.
What do you dislike about the product?
The main downside with Jumpcloud is that it isn’t as ubiquitous across the industry, which means there are fewer native integrations available from other software providers. As a result, the SSO integrations can feel more limited, especially when they’re restricted to SAML 2.0 only. The best solution to this is keeping the product relevant with new but meaningful and wanted features so that it becomes more of an industry standard.
What problems is the product solving and how is that benefiting you?
Jumpcloud is the backbone of our identity governance as well as our device and asset management. It enables our IT organization to fully support all end users and endpoints, covering everything from software to hardware.
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