JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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External reviews are not included in the AWS star rating for the product.
Clean Layout, Easy Navigation, and Smooth System Enrollment
What do you like best about the product?
It has a good layout and is fairly easy to navigate. We have had few issues, and it's easy to enroll new systems.
What do you dislike about the product?
The issues we have encountered are primarily from the software rollout, mainly due to our failure to update the software file, so the problem is not with JumpCloud.
What problems is the product solving and how is that benefiting you?
We use it in an educational environment to help manage the limited number of Windows and Mac devices that the staff has.
Makes Migrating from an Old MDM to JC Easy with Scripts
What do you like best about the product?
The agent especially if you want to transfer your old MDM to the new one (JC) makes it really easy to do using scripts.
What do you dislike about the product?
Finding a user is a little slow, even when using the search bar. There seem to be some latency issues.
What problems is the product solving and how is that benefiting you?
It helps solve the challenge of managing the user and their bound device, and it’s easy to navigate.
Simple, Clean Design with Broad SSO/SAML Integrations and Strong MDM Features
What do you like best about the product?
Simple clean design, broad intergrations for SSO and SAML apps including custom SCIM and some really good features that are not well refined by other MDM and IDP providers
What do you dislike about the product?
Platform stability and inconsistencies when deploying apps through app catalogue. Some well known features that are available with other competitor have not been made available in JumpCloud for a very long time e.g. Self Service App Catalogue.
What problems is the product solving and how is that benefiting you?
Cross platform support and ability to run custom scripts right away. AI features assist with asking questions and finding the information right away than clicking on multiple pages. AI assisted command/script features is great to have.
Efficient SSO and User Management That Strengthens SaaS Security
What do you like best about the product?
JumpCloud’s SSO, user management, and app controls are extremely efficient. I can create, assign, and manage users from a single place, and the option to approve or block specific SaaS apps has noticeably strengthened our company’s security.
What do you dislike about the product?
My main pain point has been the lack of integrations with a few tools our company relies on. JumpCloud handles the major platforms well, but some of the more niche applications we use every day still aren’t supported, so we have to manage those separately. If the integration library were expanded, JumpCloud would feel like a truly all-in-one solution for us.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, managing users, devices, and applications across our company felt fragmented and time-consuming. We had trouble keeping track of who had access to what, and that lack of visibility created real security risks. JumpCloud brought everything under one roof—SSO, device management, SaaS app control, and user provisioning—which has saved us a lot of time and made our environment noticeably more secure. The ability to approve or block apps directly has also helped us eliminate vulnerabilities we didn’t even realize were there. Overall, it’s shifted our IT management from reactive firefighting to a more proactive approach.
A Versatile and Powerful All-in-One IT Solution, But Challenging Integrations
What do you like best about the product?
What I like most about JumpCloud is that it is a Swiss army knife for IT tooling. It does many things that other SAS providers do individually, making it an all-in-one type tool. For example, we can do device management for our Macs and PCs through JumpCloud. We can also manage the accounts like a cloud directory, similar to an active directory. Additionally, JumpCloud provides security tooling with MFA and software audits recording. It's a very powerful all-in-one solution, and that's what makes it great for the company that I work for.
What do you dislike about the product?
The SSO integration can be a bit complex depending on the application. I'm always looking for easier ways to integrate single sign-on with our other SaaS tools. Also, the HRIS supported applications are limited. We use UK and I don't think that is one of the current out-of-box HRIS systems that JumpCloud supports. Additionally, I have a user interface request for a dark mode. I know this likely comes up a lot, but it's missing in JumpCloud. It'd be great to get a dark mode option for the interface along with a number of the apps that we use that support dark mode. There might have been struggles with the initial setup, particularly with rolling out zero-touch for our Macs and SSO integration, as we have some applications that aren't fully integrated.
What problems is the product solving and how is that benefiting you?
JumpCloud solves problems with MDM, account management, and identity management.
Seamless MDM, Onboarding, and Account Management
What do you like best about the product?
Makes everything seamless and smooth. Allowing mdm, onboarding and management of accounts seamless
What do you dislike about the product?
sometimes search or sso integrations are slow
What problems is the product solving and how is that benefiting you?
Time spent on setting up devices for new employees
Streamlined Device Management with Easy Accessibility
What do you like best about the product?
I like JumpCloud's straightforward approach and accessibility of the platform. I appreciate how Commands save me a lot of time, as I don't have to visit devices in person. Use management is a necessity for my daily operations, and device management offers immense time-saving and access. JumpCloud has also solved the issue of mass control over a large number of devices. Furthermore, the ease of access, cloud control, uniform and lateral access across all devices, and online storage as opposed to on-device storage, are aspects I value.
What do you dislike about the product?
My profile is linked to the entirety of the company's assets, not just the property I maintain, so sometimes it's annoying for all those other devices to appear or to have to specifically filter them out. I would like to be able to select only the property or subset of devices that are mine and only manage and see them. It could have been easier.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the issue of mass device control, saving me time with commands and user management. I like its straightforward approach and accessibility, plus the ease of access and cloud control it offers compared to the domain system we used before.
Fast Setup, Strong Identity Governance
What do you like best about the product?
I appreciate JumpCloud for helping maintain identity consistency across technology handling. It effectively assists in creating identity isolation between different business units under the same organization, which is crucial for my needs. I also find the initial setup process fast, making it convenient to get started quickly.
What do you dislike about the product?
I find the need for more adaptive timeout handling for slow network environments.
What problems is the product solving and how is that benefiting you?
JumpCloud automates identity governance, solving the challenge of maintaining secure identity practices during rapid changes and ensuring identity consistency across tech handling.
JumpCloud Simplifies Secure Device Management and Onboarding
What do you like best about the product?
JumpCloud makes our device management easy and secure. Onboarding went super well and even team members who have no IT experience were able to install both the device and password managers. I can easily see which team members have which device and help them remotely. Their password manager works like a charm and I love having both in the same tool. It's also saving us costs because we don't have to pay for two tools. I never have to worry about whether laptops are regularly updated.-The admin dashboard is intuitive and customizable making it easy to find what I need.
What do you dislike about the product?
Sometimes the password manager has trouble synching. I have to re-add passwords to shared folders to make them visible to team members which takes time.
What problems is the product solving and how is that benefiting you?
JumpCloud ensures our devices are secure and maintained. When a device is lost, stolen, or returned I can easily lock and wipe it to ensure our company data cannot be stolen. JumpCloud automatically stores the BitLocker key which ensures no team members accidentally lose access to their devices.
Simple UI, Effective Authentication
What do you like best about the product?
I use JumpCloud as part of our IT infrastructure, mainly for password storage and two-factor authentication on our mobile phones and laptops. I think it's a very good product with a simple and intuitive user interface. The overall user experience is straightforward, simple, and clear. Most of the tools we use within the organization, like Slack, Gmail, and HubSpot, are integrated with JumpCloud, which I find really convenient.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
JumpCloud primarily solves two-factor authentication and keeps all organization logins in one place.
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