Managing employee accounts and devices is finally super simple
What do you like best about the product?
The thing that impresses the most about JumpCloud is the level of confidence it offers to our internal operations. I ceased to be afraid of access oldness or lost accounts. This has enhanced the working relationship with HR and management since everybody is assured that changes are being administered appropriately. My days at the workplace are more consistent and I am not spending as much time rectifying issues that can be avoided. It has become a stable basis on which we are operating employees.
What do you dislike about the product?
A disadvantage of JumpCloud is time taken to master some of the configuration options. Certain features are buried and this contributed to trial and error in the process of setting them up. This added workload on deployment and had to be coordinated internally more. Another concern that came up was the increasing price when our team grew and this burdened IT budgeting.
What problems is the product solving and how is that benefiting you?
JumpCloud is a solution to the scattered access management issue. User accounts and devices used to be separated beforehand and this led to delays and errors. Everything is now handled in a clear process and the changes in employees are also dealt with shortly. This is good in that it minimizes business downtime and gives the business more trust internally. My day-to-day job is more organized and less responsive.
Multi-OS support and simplified conditional access
What do you like best about the product?
The native support for multiple OS and the ease with which one can implement robust conditional access.
What do you dislike about the product?
The platform is generally effective, but the management of applications and patch management still lack depth to meet certain advanced needs.
What problems is the product solving and how is that benefiting you?
JumpCloud allows me to cover several key needs: a unified MDM, an SSO with conditional access based on device compliance, and smooth management of a multi-OS fleet. All of this enhances security, simplifies administration, and reduces operational complexity.
Effortless Integration and Management Across Tech Stacks
What do you like best about the product?
Easy to implement and manage, works with a lot of common technology stacks
What do you dislike about the product?
Some feature rollout seems unnecessary, there are a lot of feature request that could add more value to users rather than cosmetic changes.
What problems is the product solving and how is that benefiting you?
My main use for this product is focused on security and managing endpoints.
Simplified Identity and Device Management, Needs Better Reporting
What do you like best about the product?
I value JumpCloud for its scalability, usability, and the ability to control access from one pane. I appreciate the single sign-on feature, which is a main feature I utilize for older subscription apps. The unified device management using device policy sets is another aspect I find beneficial. JumpCloud helps solve the complexities of managing multiple identities and accessing cloud resources and endpoints, addressing issues of insecure onboarding.
What do you dislike about the product?
The reporting and analytics could be more robust, especially for security reports. Also, the initial integration with some legacy applications and smaller SaaS platforms doesn't work smoothly.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to unify identity and device management, secure access, and control SaaS applications. It solves the issues of insecure onboarding and manages complexity by offering single sign-on and unified device management.
Unified access portal has simplified user migrations and centralized device and app management
What is our primary use case?
My main use case for JumpCloud is being an implementer, which means that the user wants to migrate from an on-premise server to a cloud, so they use JumpCloud.
A quick, specific example of how I use JumpCloud for a migration project is that the user has a backend Windows Active Directory, and they want to control all the users that use company devices, such as a laptop or cell phone, and have them be managed. So, I suggest they use JumpCloud. They migrate from Windows Active Directory to JumpCloud, and I help them with the process, such as integration and how to bind the user to the endpoint and the device, such as a cell phone.
If there is any new user onboarding, I made a script to automate that. If the new user comes, it should be automated to sync to JumpCloud from the Windows Active Directory.
What is most valuable?
Based on my experience, the best features JumpCloud offers include support for most operating systems for devices and handhelds, such as iPhone or Android. The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
I find myself using the single SSO for all the applications the most because it is much easier for me to log in to one user portal, and then I can have access to all applications.
JumpCloud has positively impacted my organization because we can work more efficiently by focusing on the one user portal to use the applications.
What needs improvement?
I think JumpCloud can be improved by enhancing their support because it takes so long to get feedback from them if I have a problem with a client to solve their problem.
I would like to add more about the needed improvements, perhaps a tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases.
Customer support should be enhanced, especially the response time which should be much faster than it is now. I think it is slow.
For how long have I used the solution?
I have been working in my current field for about three years now.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
The scalability of JumpCloud is good because the JumpCloud backend is supported by AWS, which is around the world.
How are customer service and support?
I think JumpCloud can be improved by enhancing their support because it takes so long to get feedback from them if I have a problem with a client to solve their problem.
I would appreciate more content about the needed improvements, perhaps a tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases.
Customer support should be enhanced, especially the response time which should be much faster than it is now. I think it is slow.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before JumpCloud; from the beginning, I used JumpCloud.
What was our ROI?
I have not seen a return on investment, and I cannot share relevant metrics because I am just an engineer.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Which other solutions did I evaluate?
I did not evaluate other options before choosing JumpCloud; there is no other option.
What other advice do I have?
JumpCloud is deployed in my organization as a public cloud.
I use Google Cloud as my cloud provider.
I would advise those looking into using JumpCloud that it can give you more visibility about your device, inventory, control of your application, and so on. I think it is many things in one platform. I rate this product an 8 out of 10.
Comprehensive Access and Device Management with Easy Integration
What do you like best about the product?
I really appreciate JumpCloud's ability to integrate with a multitude of third-party applications, which significantly assists us in managing user access effortlessly. The setup process is quite straightforward, making it easy for us to integrate various tools. I find the remote access feature particularly valuable as it allows us to remotely manage devices without the need for additional third-party tools. This has simplified our operations since we no longer require separate software to perform remote tasks. Additionally, the patch management functionality is incredibly helpful, enabling us to handle updates and patches directly from JumpCloud, which was previously handled by another platform. The comprehensive nature of JumpCloud allows us to manage our active directory, user access, and devices all in one place, eliminating the need for multiple applications. This makes the platform very efficient for our team.
What do you dislike about the product?
I find it inconvenient that with JumpCloud, I can't run multiple commands simultaneously to several devices. Currently, if I want to execute more than one command across multiple devices, I have to run each command separately, which is time-consuming. It would be much better if I could select a list of devices and apply multiple commands to them all at once. Additionally, the reporting feature is lacking in terms of customization. I often struggle to find report types that suit my specific needs, and having more custom reporting options would be beneficial.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for seamless user access management and device management, streamlining the onboarding and offboarding processes. Its SSO and integration capabilities enhance user experience, while remote access and patch management boost our operational efficiency.
Smooth solution for user management
What do you like best about the product?
I like JumpCloud most about the ease with which users are managed on our platforms. I use it a lot, so the usability is quite beneficial. It has features sufficient enough to deal with identity, devices and simple security checks. We connected it to Google Workspace and Slack to have new accounts synced. Once it was implemented, it simply became part of our workflow and saved us time per week.
What do you dislike about the product?
The issue with this is most concerning to me because I find it difficult to experiment with policies due to the fact that some of the settings are fixed. I am in the platform all the time, and restrictions are felt very quickly. There are parts that appear to have been half-constructed. Customer support is not always quick, but reliable, and it slows down some of our rollouts. It increases the length of projects which are supposed to be faster.
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud, access was handled haphazardly across apps but now we can handle it in just a single stream of consciousness. I spend a lot of time in it and it is easy to use. Associating it with Google Workspace made our onboarding processes more streamlined. The features assist in minimizing minor problems that consumed time in the past. It has made our daily task at work a lot easier.
Seamless Onboarding and Robust Integration
What do you like best about the product?
I really appreciate how JumpCloud integrates with many applications, which makes the onboarding process seamless. We have been able to integrate it with our HR application, Google Workspace, and various third-party applications, which significantly eases our processes. The seamless integration facilitates synchronization of users from Google Workspace to JumpCloud, ensuring efficient management of our cloud directory. This ability to manage devices, user endpoints, and integrate smoothly streamlines our operations. Moreover, JumpCloud's comprehensive documentation made the initial setup process very easy for our team, as we could simply follow it to get everything configured properly.
What do you dislike about the product?
I'm currently looking for identity governance features in JumpCloud, but they are not available. Specifically, I need RBAC (Role-Based Access Control) metrics to clearly see which users have access to specific applications and understand their roles within each system. This feature would greatly enhance our ability to manage identities and roles within our organization.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage user endpoints and streamline onboarding and access revocation. Its integration with HR applications makes the onboarding process seamless.
We are happy to use JumpCloud
What do you like best about the product?
Eco friendly, easy handling, remote connection
What do you dislike about the product?
Some time facing slowness, remote session issue in some time
What problems is the product solving and how is that benefiting you?
Remote control of system & auto software application push in system, asset management
Comprehensive Active Directory with Smooth Integration
What do you like best about the product?
I find JumpCloud to be incredibly comprehensive for managing active directory, which allows me to handle our SaaS directory and endpoints with ease. The integration capabilities make managing user devices straightforward, particularly during updates, simplifying our operations. I appreciate the device management features that are part of JumpCloud, which enhance our ability to maintain control over various devices. The initial setup was seamless, even with integrations from platforms like Google, making it user-friendly from the outset. This ease of setup is particularly valuable as it streamlines the transition and maintenance processes within our system.
What do you dislike about the product?
I find the reporting features in JumpCloud somewhat limited and would appreciate more customization options. This would allow me to tailor reports to better meet my specific needs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for managing active directory, SSO login, and endpoint management, making it easier to handle SaaS applications, device management, and updates, ensuring smooth onboarding and offboarding processes through integration with Omni HR.
