JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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External reviews are not included in the AWS star rating for the product.
Simplifying Security Compliance with Quick Support
What do you like best about the product?
I like that JumpCloud simply works and they are fast to fix issues. Their response time to emails is quick, which I appreciate. JumpCloud is also more flexible and easier to configure than other solutions we've used. I find it very easy to set up, which was a nice surprise. We use JumpCloud for access list control and laptop MDM control, and it helps us handle access to our infrastructure and unify access for all of our third-party tools.
What do you dislike about the product?
I find the sales team to be not friendly. They are a bit rigid in dealing with clients.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage security compliance, access control, and unify access for third-party tools. It handles infrastructure access, simplifies laptop MDM, and provides flexible, easy configuration.
Useful Remote Commands and Device Binding for Laptops
What do you like best about the product?
remote commands, and adding primary users and binding to laptops are useful
What do you dislike about the product?
navigation is a bit clunky, especially when pushing remote commands and then having to click out of the UI to see the progress of the command and what the output is.
What problems is the product solving and how is that benefiting you?
monitoring access across different operating systems (Linux, Windows, Macos). Pushing remote commands for users across multiple platforms.
Intuitive Access Management with Robust Features
What do you like best about the product?
I like the groups feature in JumpCloud because it makes managing access intuitive. The commands are great; they run flawlessly across the fleet of laptops we have. We use the reporting a lot; it's awesome. Reporting gives us what we need in a very compact format and yet allows us to pull detail when necessary. It's great for visibility and compliance, as well as details, and it's easy to use. The setup seemed to be pretty easy, and for the most part, JumpCloud walks us through the process pretty well.
What do you dislike about the product?
I would like JumpCloud to be more robust on the local computer side. A lot of the time is spent trying to get the computers reporting again or they pop up saying they need review, and I find I have to reinstall JumpCloud. Sometimes users might break JumpCloud in some way, or devices might be in storage so long that JumpCloud no longer trusts them, requiring a rewipe. I'd love a way for JumpCloud to be easier to install beforehand and set aside, ready to send out to users on short notice.
What problems is the product solving and how is that benefiting you?
I like JumpCloud for its intuitive group management and flawless commands across our laptops. The reporting feature provides compact visibility while allowing detailed insights, which is great for compliance. The ability to write and roll out scripts for specific business requirements has been very beneficial.
Centralized Cloud Directory That Simplifies Identity Management
What do you like best about the product?
What do you like most about JumpCloud?
What I like most about JumpCloud is its centralized cloud directory structure. This allows us to manage many things from a single platform without needing local infrastructure. The interface is clean and integration with other systems is easy. It greatly simplifies identity management, especially for growing organizations.
What I like most about JumpCloud is its centralized cloud directory structure. This allows us to manage many things from a single platform without needing local infrastructure. The interface is clean and integration with other systems is easy. It greatly simplifies identity management, especially for growing organizations.
What do you dislike about the product?
Pricing can also become significant as the number of users increases.
What problems is the product solving and how is that benefiting you?
What problems does JumpCloud solve, and how does it benefit you?
JumpCloud eliminates the need for traditional on-premises Active Directory infrastructure by providing a cloud-based directory service. It helps us centralize identity management and securely manage user lifecycle processes. This reduces administrative burden, improves security posture, and saves on infrastructure costs.
JumpCloud eliminates the need for traditional on-premises Active Directory infrastructure by providing a cloud-based directory service. It helps us centralize identity management and securely manage user lifecycle processes. This reduces administrative burden, improves security posture, and saves on infrastructure costs.
Simplicity and Centralized Management with a Few UI Hiccups
What do you like best about the product?
I use JumpCloud for managed authentication and appreciate it as a singular management portal for our clients' users, streamlining changes without needing to visit each individual computer. I like its simplicity, particularly in automating the installation process, and it doesn't add bloat to our computers. I think it's a great and simple product, and the initial setup was really easy.
What do you dislike about the product?
I feel like even with the new UI for their website, it's a bit annoying to have to go to a devices management section, then devices, then devices again just to get to what computers we manage. There's no shortcut for it that makes it easy. I access that page the most. If the user setup can be simplified a little bit, that would help a lot. It seems to have too many fields to fill out. Maybe if it could autofill a username or display name field instead of making you manually do it.
What problems is the product solving and how is that benefiting you?
JumpCloud serves as a singular management portal, making user management efficient by allowing changes without accessing each computer individually. It's simpler and often better than Intune, streamlining processes and saving time.
Comprehensive IAM/MDM Solution with Excellent Support
What do you like best about the product?
I like that JumpCloud's support is solid and always quick to help. The solution really offers a lot on the security front, which I find valuable. The cloud directory sync feature works really well for syncing over our users, and I appreciate the zero-touch enrollment for Apple devices. It's great.
What do you dislike about the product?
Policy management for devices has been a little tricky, especially on the Windows and macOS side. I would like to see a better flow for macOS.
What problems is the product solving and how is that benefiting you?
JumpCloud handles access management and mobile device management, integrates app access with major tools, and offers strong security support. Cloud directory sync is effective, and zero-touch enrollment for Apple devices is a standout feature.
Efficient MDM with Room for Improvement
What do you like best about the product?
I use JumpCloud for MDM for PCs, and I appreciate that it helps with patching and remotely supporting our devices. I also like JumpCloud's ability to create custom reports and policies, allowing us to remove and add columns from the reports. This customization lets us structure the reports to our business needs. Additionally, I found the initial setup to be pretty simple.
What do you dislike about the product?
I would like it if they supported more auto updates for applications. They also seem confused on what product their focus is on. When you login there are things about SSO that make it confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with patching and remotely supporting our devices. I like the ability to create custom reports and policies, which lets us structure reports to our business.
Ease of Use and Management
What do you like best about the product?
Having a single pane of glass for Identity, MDM, PW Management, MFA, and Conditional access is a huge win.
What do you dislike about the product?
The catch to having so many options is that not all systems are as feature rich a single use system, but they are slowing building out features.
What problems is the product solving and how is that benefiting you?
Removing outdated AD services and simplifiying MDM.
Streamlined IT Management with Room for Growth
What do you like best about the product?
I really like that JumpCloud gives us total management over our entire IT infrastructure. It's a very powerful tool that removes the headache of having local servers. I appreciate the complete control it gives us over all users, people, and machines within our infrastructure. Additionally, the user and device management feature is absolutely the top one for me. The setup was incredibly easy with no problems at all.
What do you dislike about the product?
I constantly feel that I'm not using as much of the platform as I should be. So I'd really like there to be more onboarding of the different aspects of it to make it easier for small teams to be able to use it. We don't have a big IT team, so easier onboarding of all the different aspects of the platform.
What problems is the product solving and how is that benefiting you?
JumpCloud eliminates the need for on-site servers, allowing us to manage machines remotely, keep an audit log, and check patch levels. It provides us with total management over our entire IT infrastructure, removing the headache of local servers.
Centralized Device Management with Shared Password Directory
What do you like best about the product?
Manage devices from a single location. Create a shared password directory that can be accessed by multiple users.
What do you dislike about the product?
One of the main drawbacks of JumpCloud is that it can become expensive as the number of users and managed devices grows.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access from multiple systems in one centralized platform.
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