JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive and User-Friendly with Smooth Experience
What do you like best about the product?
It was easy to use, intuitive, the UX is good
What do you dislike about the product?
So far, we have not encountered any issues.
What problems is the product solving and how is that benefiting you?
The initial reason we decided to implement JumpCloud was a recommendation from our external auditor. Since then, it has made managing our personnel devices much simpler.
User-Friendly, But Password Manager UI Needs Improvement
What do you like best about the product?
Ease of use, central control, software management
What do you dislike about the product?
Password manager UI is awful, need to rewrite the entire thing from scratch.
What problems is the product solving and how is that benefiting you?
User management
Sleek Design and User-Friendly Interface with Rich Features
What do you like best about the product?
The design is incredibly sleek and the interface is very user-friendly, providing a feature-rich experience right from the beginning.
What do you dislike about the product?
Currently, I have no issues—everything is functioning as it should.
What problems is the product solving and how is that benefiting you?
This solution helps keep devices safe and secure while also empowering end users by providing a set of policies that allow them the freedom to be more productive within a secure environment.
Reliable SSO and Stellar Support, But Needs Better Global Performance
What do you like best about the product?
JumpCloud has been a reliable and efficient solution for managing SSO across all our applications. We especially appreciate its wide range of integrations with major apps and its strong device posture enforcement, which helps us maintain a secure environment. The platform’s support for Linux PCs is a big plus — most competitors fall short in that area, but JumpCloud stands out by providing seamless management and user access for Linux systems.
Their customer support is exceptional. We faced issues while integrating JumpCloud LDAP with SonicWall, and the JumpCloud team was extremely responsive and proactive in helping us troubleshoot and configure SonicWall properly — even when SonicWall’s own team was unresponsive. That level of commitment really builds confidence in the platform.
Their customer support is exceptional. We faced issues while integrating JumpCloud LDAP with SonicWall, and the JumpCloud team was extremely responsive and proactive in helping us troubleshoot and configure SonicWall properly — even when SonicWall’s own team was unresponsive. That level of commitment really builds confidence in the platform.
What do you dislike about the product?
One area that could be improved is the global performance, especially when using real-time identity checks. In our organization—operating across India and the U.S.—we have onboarded NetBird ZTNA with JumpCloud as the IdP. The ZTNA solution validates each and every request against JumpCloud in real time. While the US-based users see acceptable latency, our users in India experience noticeably higher latency. For a system that performs frequent live authentication checks, this delay impacts the experience and could be improved through additional regional infrastructure or edge-deployment optimizations.
What problems is the product solving and how is that benefiting you?
JumpCloud has unified identity and access management across our organization where employees use Linux, macOS, and Windows systems. With seamless integration to Google Workspace (Gsuite), users now have a single password for everything — from email to desktop login and SSO for all applications. Password rotations, onboarding, and offboarding have become significantly easier and more secure. This centralization has greatly reduced manual IT tasks and improved user experience across platforms.
Great Guidance Makes Setup Manageable, Even with SSO Challenges
What do you like best about the product?
Jumpcloud has significantly strengthened our security and compliance. It brings together multiple services; including identity and access management, SSO, MFA and device management in one central platform.The SSO and MFA features have been particularly valuable in reducing credential-related risks, while automated provisioning and deprovisioning ensure that user access is promptly updated when people join, move roles, or leave the company. It will help us greatly for our SOC 2 type II compliance as it provides clear audit trails and policy enforcement.
What do you dislike about the product?
Not super easy to set up without a technical team member, the SSO connections have been proving to be a little tricky but that is due to the nature of the work and not necessarily Jumpcloud. I think Jumpcloud offers great guidance to help make this as easy as possible.
What problems is the product solving and how is that benefiting you?
It is enabling us to show how we enforce our security policies which is important for compliance as well as being able to have more control over what employees can access
Revolutionized User Access with Seamless Google Workspace Integration
What do you like best about the product?
This solution has completely changed how we manage user access on our company devices. Its wide array of features enabled us to eliminate the need for AD and take full advantage of the Google Workspace integration. As a result, we no longer have to duplicate credentials, which made the overall implementation process much faster and easier.
What do you dislike about the product?
Although you only pay for what you use. It isn't always clear about when something you've enabled will add an additional charge to your account.
What problems is the product solving and how is that benefiting you?
It allows us to work faster and more efficiently reducing the need for duplicate work. It also allows us to provide remote support very easily to colleges and push any changes or updates remotely.
Convenient Remote Access, But Jumpcloud Agent Can Slow PCs
What do you like best about the product?
Remote access very comfort
Integrations with DC and google
Integrations with DC and google
What do you dislike about the product?
Jumpcloud agent little heavy for some pc
It slows the computers
It slows the computers
What problems is the product solving and how is that benefiting you?
As DC and remote access
Easy control
Group policy and app installation
Easy control
Group policy and app installation
Powerful Asset Management & SaaS Discovery, But Pricey
What do you like best about the product?
I like the new features like Asset Management and SaaS discovery.
With Asset Mgmt, we can now manage everything under one single console. And with so many free AI tools, SaaS discovery is really a great tool for tracking shadow IT to prevent data leakage. Aside, it's also possible to block URLs even when employees are not in office.
With Asset Mgmt, we can now manage everything under one single console. And with so many free AI tools, SaaS discovery is really a great tool for tracking shadow IT to prevent data leakage. Aside, it's also possible to block URLs even when employees are not in office.
What do you dislike about the product?
JumpCloud is a great tool and really easy to use but it's on the expensive side. Would be great if price can be reduced.
What problems is the product solving and how is that benefiting you?
Streamlining onboarding and offboarding. Once user is onboard, policies and software can be automatically pushed out saving IT lots of time and process.
Seamless Multi-Device Login, But Room for Improvement
What do you like best about the product?
The software allows for seamless user identification across multiple devices, making it easy to manage access. It also supports the implementation of different policies tailored to user preferences. The process for monitoring and applying software updates and patches is straightforward. Additionally, there are several options available for multifactor authentication.
What do you dislike about the product?
JumpCloud should consider expanding its target audience to include personal home users and families, ideally offering more competitive pricing for these groups. The business features currently available should be adapted for this new user base, as it has become essential for families to manage their digital devices and equipment in today’s world. Additionally, JumpCloud could benefit from being more innovative in its AI implementation. For instance, introducing the JumpCloud Module Context Protocol (MCP) would help set their product apart from competitors.
What problems is the product solving and how is that benefiting you?
The main issue I encountered with JumpCloud was trying to access its full range of features on Windows Home Edition. I found that some functionalities were limited or unavailable on this operating system. If Jumpcloud able to enable this features, the market penetration for Jumpcloud usage will be much wider.
Centralized Convenience for Modern IT Teams
What do you like best about the product?
JumpCloud is an excellent choice for SMBs and mid-market companies that need to ditch on-premises infrastructure and manage a distributed, mixed-OS workforce with a high security standard. It simplifies the admin's life by consolidating core functions. You trade the extreme depth of specialized tools for incredible breadth and centralized convenience—a trade-off most modern IT teams are happy to make.
What do you dislike about the product?
The user interface is not very good, and I find that there are several aspects of the JumpCloud admin console that are confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of IT sprawl and complexity by unifying user identity, access, and device management across Windows, Mac, and Linux into one cloud platform. This benefits organizations by automating onboarding/offboarding, enforcing Zero Trust security (MFA and policy control), and eliminating the need for expensive, legacy on-premises infrastructure.
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