JumpCloud
JumpCloud, Inc.External reviews
3,768 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud is surprisinly good
What do you like best about the product?
The integration with a lot of solutions in the market makes JumpCloud something very easy to use. We don't need to change our stack and technologies: JumpCloud just has it this integration already done.
The numerous connectors available and the documentation makes the whole experience very fast to start from zero to hero.
The numerous connectors available and the documentation makes the whole experience very fast to start from zero to hero.
What do you dislike about the product?
Some connectors need to be revised and some documentation could aware of some possible problems or consequences in use integration, like the Google Workspace one that already forces every user on Google platform to already have an account on JumpCloud. In our specific use case, we started with a few users to understand how it works, and all other users dropped out of their Gmail accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping and fixing two major problems that we had: concentrating users in one platform avoiding the need to create the same user on different platforms and creating a new layer of security, that makes it simple to onboard and offboard new users. Also, we can set and force MFA, and passwords with good complexity and rotation of this.
Easy to use
What do you like best about the product?
- Friendly dashboard
- Integrations with major 3rd parties
- Easy to use
- Lots of online documentation available
- Reasonable price
- Integrations with major 3rd parties
- Easy to use
- Lots of online documentation available
- Reasonable price
What do you dislike about the product?
Jumpcloud could cover the Windows servers as well for software management.
What problems is the product solving and how is that benefiting you?
To verify the Wifi users before they connect with the Corp APs.
JumpCloud is a great alternative to Active Directory and add greater security to any network
What do you like best about the product?
2 Factor authentication to the desktop and a more secure replacement for Active Directory.
What do you dislike about the product?
The pricepoint for a school district is higher than we would like but they said that they might be able to give us a discount.
What problems is the product solving and how is that benefiting you?
This product is going to help us do single sign-on and multi-factor authentication for a diverse MAC and PC environment.
Competent UI Makes Management Easy
What do you like best about the product?
When you use Active Directory or other platforms it's easy to lose track of who you placed where and in what group. Jumpclouds UI is simple, pleasing to look at, and intuitive. It makes a world of difference to have a UI that makes itself comprehensible. Managing my devices has never been easier.
What do you dislike about the product?
Jumpcloud is great but it is not perfect. There are times when it has created issues on both our user and administrative accounts. However, I would take into consideration two things: First that they have always kept open communication about these issues and resolved them, and Second, Azure and Active Directory are a little more than 10 years ahead of them. Given time, Jumpcloud will be a strong competitor if it isn't already.
What problems is the product solving and how is that benefiting you?
We had an issue that would restrict the administrator's account with the same parameters that we set for the user. However, we were able to work around it and have not encountered the issue since then.
Jumpcloud is a good cloud directory platform
What do you like best about the product?
Jumpcloud makes it possible to have people work all over and be managed by a small team
What do you dislike about the product?
I wish it had more functionality, like remote desktop, third party patching
What problems is the product solving and how is that benefiting you?
We do not have to have Azure AD, or another directory
Ease of access and management
What do you like best about the product?
Jumpcloud makes it so easy to manage all of your users, sync with active directory, and provision anything you might need to workstations. Takes all of the guess work out of administration.
What do you dislike about the product?
Sometimes changes in JumpCloud (password, user, etc.) can take a bit of time to apply; sometimes takes 2 restarts of the workstation in order for the changes to register. Other than that, great piece of software.
What problems is the product solving and how is that benefiting you?
JumpCloud keeps all of my users centralized and makes ease of access a breeze. No longer do I need to go into the server to add a guest user - I can do that straight from the dashboard.
Highly Modular Offerings, Top Notch API
What do you like best about the product?
The modular options for their services. You can buy what you need, and not pay for what you don't need. Their API is also top notch. Well documented and works great.
What do you dislike about the product?
Application updates (e.g. Zoom client etc) could be better supported. Right now only OS and web browser updates are supported. I'd also like to the option of forcing an OS update via policy, not just pestering a user after the continue to ignore the update.
What problems is the product solving and how is that benefiting you?
Provding a multi-OS MDM product, with the addition of a Cloud LDAP service we can use for VPN authentication. I also appreciate their Command feature so we can write script to deploy software.
Great MFA software for teams
What do you like best about the product?
This is a very simple to use product that allows you to add users to different teams based on their need to access information.
What do you dislike about the product?
I've not had any issues thus far to make me dislike the product.
What problems is the product solving and how is that benefiting you?
We are assisting a client that had a data breach and this product is helping tighten up their security.
Very good overall experience with JumpCloud
What do you like best about the product?
Documentation. All features are well documented, with detailed and accurate walkthroughs for the most important tasks.
Customer support is very quick.
Customer support is very quick.
What do you dislike about the product?
Some logs are not very user-friendly (for example, device agent logs have errors that are irrelevant, and some logs with user actions are not always clear, which makes it harder for troubleshooting).
What problems is the product solving and how is that benefiting you?
It helps us obtain SOC2 compliance, as it covers many SOC2 requirements.
Device management made easy
What do you like best about the product?
We use JumpCloud for active device management in a single platform. The tool has been easy to implement and provides a much-needed service for our IT management team!
What do you dislike about the product?
Nothing so far! We found the initial onboarding period to take a little bit longer than anticipated but otherwise very easy.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for unified device management across our entire company to streamline on and off boarding for new users.
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