JumpCloud
JumpCloud, Inc.External reviews
3,703 reviews
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External reviews are not included in the AWS star rating for the product.
It just works. Very easy to start with it.
What do you like best about the product?
It's a universal tool. Works well with Mac, Linux and windows devices. iOS is also supported.
What do you dislike about the product?
Pricing model. It can be expensive for small companies. No self-hosting options.
What problems is the product solving and how is that benefiting you?
It's a replacement for Microsoft AD, LDAP and in some cases OKTA.
Good encryption and host management product
What do you like best about the product?
Easy interface, provides encryption policy for the bitlocker.
Easy to define policy and manage hosts with a single console.
Light weight agent which doesn't impact user workings.
Easy to define policy and manage hosts with a single console.
Light weight agent which doesn't impact user workings.
What do you dislike about the product?
In windows only c drive can be encrypted. If you have any other drives, it will not be encrypted.
Also, some integration with other tools doesn't work properly.
Also, some integration with other tools doesn't work properly.
What problems is the product solving and how is that benefiting you?
Encryption the drives,
Host management,
Host policy,
Posture management which helps organisation to be in compliance with the current regulations.
Also using it to have PAM in place.
Host management,
Host policy,
Posture management which helps organisation to be in compliance with the current regulations.
Also using it to have PAM in place.
Highly capable management platform for system access and policy enforcement.
What do you like best about the product?
It's been great to use for nondomain joined computers that we need to manage. It makes a workgroup setup to be centrally managed with policy enforcement. It's easy to setup the sync with the users and their Google Workspace or M365 accounts making the user experience more seamless. It is easy to setup and install on a computer using your RMM tool of choice. We use it every day internally and for selected customers.
What do you dislike about the product?
Using a service such as JumpCloud can also be a single point of failure. They have not had many problems, but no company is fault free. There have been a couple of times when users could not authenticate because of trouble on the JC side. The issues were usually fixed within a reasonable time, or we could work around the issue by temporarily disabling it. All in all, it using JC has been a positive experience.
What problems is the product solving and how is that benefiting you?
Ease of controlling access to resources and onboarding/offboarding new employees. It makes us more efficient at supporting our customers, which they appreciate.
Very Simple Directory System you can setup in minutes.
What do you like best about the product?
Ease of Use is Great! It is a great system!
What do you dislike about the product?
Nothing. There are some limitations, but once you learn its limits, Usually there are other avenues to achieve similar results.
What problems is the product solving and how is that benefiting you?
Needed a cloud-based Directory System, and that's what it provides remote authentication to local PCs
It’s a good solution for cloud based Active Directory
What do you like best about the product?
Cloud Active Directory solution. I think it's a great product and really helps to replace an on premises server that would need to be used for Active Directory and other resources
What do you dislike about the product?
No security module. I would like a solution that would show security threats and vulnerabilities in real time, out of date applications, applications reaching end of life, etc
What problems is the product solving and how is that benefiting you?
Account creation and management
Came as highly recommended on Reddit groups and it does not disappoint
What do you like best about the product?
The Knowledge base and support from the Jumpcloud community is fantastic. I would also highly recommend the "Best Practices" tutorial that I was pointed to as It was of great help - https://community.jumpcloud.com/t5/community-scripts/starting-with-jumpcloud-with-organizational-best-practices/td-p/836
What do you dislike about the product?
Not much to complain about except for recommending some features that could be included such as a License/Contract management module for setting up alerts for license renewals and storing of such information
What problems is the product solving and how is that benefiting you?
We required a new identity provider and Cloud radius solution which Jumpcloud is fulfilling. Areas such as MDM is proving to be a nice bonus for us as we need to manage a few Windows workstations
JumpCloud has a lot of features that make it very easy to use and a great all rounder product.
What do you like best about the product?
JumpCloud has basically everything you need. Yes, some of the stuff needs work but the company is actively working on making the product better.
What do you dislike about the product?
JumpCloud SSO is lacking compared to Google SSO. Setting up SSO in JumpCloud is far more confusing than Google's. If JumpCloud worked on improving its SSO integration to make it competitive with Google's, then it would take JumpCloud to the next level
What problems is the product solving and how is that benefiting you?
JumpCloud allows my team to manage and roll out packages, maintain devices, users, and passwords, and help remotely assist users. All of this saves us money, time, and upkeep. If we needed to go to other vendors for this stuff, it would make everything more congested, and we would waste a lot of time, but since everything is centralized, it allows the team to be more efficient.
Easy to setup and get going its the perfect software for the SSO bridge you need.
What do you like best about the product?
you have control of all the user accounts and are able to manage everything ranging from email to shared network drives in 1 simple interface. perfect for a company with over 5 users.
What do you dislike about the product?
You need to have IT background as a systems administrator to be able to setup and manage or you will be the one thats in the cloud instead of using the cloud to keep your job organized.
What problems is the product solving and how is that benefiting you?
Jumpcloud seems to easy integrate Active Directory users with email accounts and network storage so you could easily add and remove users and change permissions.
Great SSO with lots of added capability
What do you like best about the product?
A very friendly UI, along with a powerful service. It's incredibly easy to manage our users' credentials through jumpcloud, along with immediate control of their devices.
What do you dislike about the product?
I do wish the remote support didn't require so much work on the end user's side. They're often required to give authorization several times to allow any control, especially on Macbooks.
I also wish some security solutions for protecting devices were built in. You get the basics like "Lock Laptop, Remotely Erase" and stuff like that, but it would be nice to have antivirus's partner with them to protect devices that have the jumpcloud agent installed. With that partnership, it would also be great to have the ability as an admin to make mandatory scans and schedules.
I also wish some security solutions for protecting devices were built in. You get the basics like "Lock Laptop, Remotely Erase" and stuff like that, but it would be nice to have antivirus's partner with them to protect devices that have the jumpcloud agent installed. With that partnership, it would also be great to have the ability as an admin to make mandatory scans and schedules.
What problems is the product solving and how is that benefiting you?
Before jumpcloud, our device management was a mess. Not only were we having a very hard time keeping track of who was using each device, but we've also had devices that didn't have admin accounts on them as they were sometimes created in haste. It helped to know that we could always assign ourselves as admin users in any computer with a working wifi connection and jumpcloud agent.
SaaS amazing
What do you like best about the product?
Manager users in association with google workspaces, MFA authentication and remote access.
What do you dislike about the product?
Absence of a Linux software manager, need implement this feature
What problems is the product solving and how is that benefiting you?
Managing remote users from all over the country.
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