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Excellent combination of open source tools and tough integrations
What do you like best about the product?
Users
- Easy to add and update users and their details
- Users can manage their own details including SSH keys
- Integration to Office365 helps on board and off board staff easily.
Servers
- Very simple to add servers to your fleet
- Good information with the additional module
- Grouping of servers makes access control easy
- Very fast updates to servers (key additions and revocations)
Integrations
- A wide range of apps for the users to be presented with but the LDAP and O365 integrations are most useful to us.
- Extensive and well documented API
Price
- Per user is great for us as we have a lot of servers with few people
- Easy to add and update users and their details
- Users can manage their own details including SSH keys
- Integration to Office365 helps on board and off board staff easily.
Servers
- Very simple to add servers to your fleet
- Good information with the additional module
- Grouping of servers makes access control easy
- Very fast updates to servers (key additions and revocations)
Integrations
- A wide range of apps for the users to be presented with but the LDAP and O365 integrations are most useful to us.
- Extensive and well documented API
Price
- Per user is great for us as we have a lot of servers with few people
What do you dislike about the product?
Users:
- Limited ability for LDAP groups
- Short login duration, seems to be about a day before reauth to SAML-enabled applications
Admin portal
- No audit logs without an additional module
- Some reliance on the API to get access to certain information, but that's improving over time
- Very limited admin permission sets, basically a full admin or a full admin without billing
Irritations
- Need a separate user to get admin access, you can't use the same email address for user and admin access
- Admin and user pages are on separate pages but the same URL
- Limited ability for LDAP groups
- Short login duration, seems to be about a day before reauth to SAML-enabled applications
Admin portal
- No audit logs without an additional module
- Some reliance on the API to get access to certain information, but that's improving over time
- Very limited admin permission sets, basically a full admin or a full admin without billing
Irritations
- Need a separate user to get admin access, you can't use the same email address for user and admin access
- Admin and user pages are on separate pages but the same URL
What problems is the product solving and how is that benefiting you?
We have realised massive reductions in user admin time and server deployments through user propagation. Previously we used Ansible scripts to deploy public keys, and user authentication was in several places that all needed updating. JumpCloud gives the users a single place that updates all of their credentials. It's great to be able to say "use your JumpCloud credentials" instead of "which password did you set?"
Their support has been very responsive when we've had an issue, and they have escalated quickly when required. We've got an active case regarding O365 integration and the engineers have kept us up to date throughout with regular emails and calls.
Their support has been very responsive when we've had an issue, and they have escalated quickly when required. We've got an active case regarding O365 integration and the engineers have kept us up to date throughout with regular emails and calls.
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Great alternative to self-hosted domain, especially in a mixed environment of Mac and Windows.
What do you like best about the product?
Cross platform management of users and devices. Allows us to centralize identity. We actually have JumpCloud's LDAP connected to our Okta instance, which allows us to leverage the more robust Okta capabilities. It plays nice with G Suite, and to a slightly lesser extent, Office 365. The powershell module is well developed, as are some of the other API's. Easy to create internal apps that leverage JC capablities. Linux support is nice, but we haven't really used it much. We dont install JC on production resources in AWS, though in theory you could. We're continuing to build onboarding scripts that automate what used to be quite the manual process.
What do you dislike about the product?
I dont like that they charge extra for Directory Insights. Seems pretty core to their business. Same goes for System Insights. Would like to see more development of the UI. For example, it would be nice to run commands on machines ad hoc, instead of assigning them to to the command and then running it. Honestly the pricing is pretty steep as well - we'd like to get more of our money's worth at times. Overall its still a great product.
I also dislike that when creating Mac users by assigning them to a system, they don't get Filevault unlock privs, even if they are admin.
I also dislike that when creating Mac users by assigning them to a system, they don't get Filevault unlock privs, even if they are admin.
What problems is the product solving and how is that benefiting you?
Enforcing policy compliance and simplifying IT mgmt. wins! The MDM for Apple is a great recent feature as well. Offboarding users ahs become much more automatic,.
The solution makes sense for mixed environments with PCs and MACs
What do you like best about the product?
Learning curve for our support staff. Easy to adopt and maintain. Also minimal disruption for users. The main problem was having an easy solution to secure and centralise the authentication of our Macs. Implementing 2fa is also a great help.
What do you dislike about the product?
Billing in currencies other than USD would be really helpful in reselling the product. We resell in AUD and the fluctuation in the dollar can hurt us at times.
What problems is the product solving and how is that benefiting you?
Ability to maintain 1 directory between all devices. MAC and PC. Secure access to devices which hasn't been possible to centralise in the past.
Easy to adopt and maintain. Also minimal disruption for users. The main problem was having an easy solution to secure and centralise the authentication of our Macs. Implementing 2fa is also a great help.
Easy to adopt and maintain. Also minimal disruption for users. The main problem was having an easy solution to secure and centralise the authentication of our Macs. Implementing 2fa is also a great help.
Recommendations to others considering the product:
Learning curve for our support staff. Easy to adopt and maintain. Also minimal disruption for users.
Excellent manage solution and ease of Use.
What do you like best about the product?
I like know simple is to connect the computer in the Jumpcloud system, excellent integration with SSO Google and Active Directory the first Directory-as-as-Service, Adding application made it simpler for the IT department to be able to help the users when they need it remotely adding splashtop have been an excellent help . Also the addition of MDM solution made it more simple to manage mac laptops to our environment. Their technical support is excellent very quick not much of a waiting time . They are customer oriented and they are ready to help. I have the option to add users manually or adding them thru the google console or active directory. Excellent policy management made it simpler to manage what you want the users be able to do in the computer. You can also add groups and add the users as well. In the command you are able to set a background so the users wont chnage it,
What do you dislike about the product?
They can improved installing application such as Office among other application. Other than that is a winner.
What problems is the product solving and how is that benefiting you?
When users are in their house , I wasn't able to manage their laptops, now is very simple. Best thing integrating the remote assistance of splashtop with jumcloud. Allowing me help the users durring work at home.
Recommendations to others considering the product:
If you are looking for a Directory-as-as-Service Jumpcloud is excellent I encourage any IT department to try it. You have a lot of options to set it up how you want it. They customer service is excellent response time is fast compare to other companies.
Great DAAS
What do you like best about the product?
Very easy to use and integrate with the Mac OS X environment. Makes life so much easier. Great platform to use assuming your organization has a budget for it
What do you dislike about the product?
A little pricy for a large organization but sort depends on budget I suppose
What problems is the product solving and how is that benefiting you?
Solving directory and authentication / identity management
Strong, Stable Platform
What do you like best about the product?
How simple the UI is. Everything is laid out nicely and easy to find.
What do you dislike about the product?
The only thing I could recommend is making the admin console a little more mobile-device friendly so when you’re on the go and need to do an unlock for a user, it is efficient.
What problems is the product solving and how is that benefiting you?
We were able to get rid of our onsite Active Directory and saved us the headache during hurricane season.
Recommendations to others considering the product:
Test it on a sample computer and you make sure to follow instructions
JumpCloud is easy to use and works perfectly. It is "the right tool for the job".
What do you like best about the product?
I like that I was able to eliminate our AD server. Technical support is outstanding.
What do you dislike about the product?
Maybe the color scheme on the JumpCloud website. Nothing significant.
What problems is the product solving and how is that benefiting you?
Our primary use-case was to implement Multi-factor Authentication. The benefits are that we have been able to eliminate our Microsoft AD Server and now we have a single point for user decommissioning.
An additional benefit is the ability to centrally log and audit user activity.
An additional benefit is the ability to centrally log and audit user activity.
Recommendations to others considering the product:
Don't think about it - just go try now the trial version...now...
I think JumpCloud is a must have for any size business.
What do you like best about the product?
I like how easy and straight forward the user interface is. It also solves many problems that business struggle to find solutions to all in one solution. Radius, Mac and PC, MDM, SSO, Policy enforcement. Ect..
What do you dislike about the product?
I don't like how you cant customize the search fields very much.
What problems is the product solving and how is that benefiting you?
It has solved Radius, SSO, and Policy enforcement across all of our Platforms.
Recommendations to others considering the product:
It is a must for all business small or large
Great interface, rapid deployment, easy to use.
What do you like best about the product?
The interface and the ease of deployment
What do you dislike about the product?
Needs better reporting and logging functionality. Could do with Oauth supprt.
What problems is the product solving and how is that benefiting you?
Centralised user management of all our Linux, Mac and Windows boxes. SSO for our web based apps that support it. Key issues were O365, RingCentral, AWS, HubSpot, Lucidcharts auth. All solved easily.
Recommendations to others considering the product:
Go for it. You'll be surprised at how quickly and easily you can deploy it and get central management for your whole team.
JumpCloud Review
What do you like best about the product?
That I can use SSO, MDM, LDAP, RADIUS, and patching all from one place.
Also the interface is very intuitive and easy to use.
Lastly, System and Directory Insights is a data gold mine that have very useful analytics.
Also the interface is very intuitive and easy to use.
Lastly, System and Directory Insights is a data gold mine that have very useful analytics.
What do you dislike about the product?
My only complaints thus far are that there is no Gov Cloud instance for organization who need FedRAMP certifications.
Also, it would be nice to have a way for JumpCloud to manage folder sharing permissions at the domain level.
Also, it would be nice to have a way for JumpCloud to manage folder sharing permissions at the domain level.
What problems is the product solving and how is that benefiting you?
Dealing with the fallout form COVID has been much easier with JumpCloud as I can provision user accounts and computers remotely.
This also enables me to do remote software installs and patches via commands.
This also enables me to do remote software installs and patches via commands.
Recommendations to others considering the product:
It is much easier to use than traditional AD setup and has more features in one place.
Also cost is very very competitive.
Also cost is very very competitive.
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