JumpCloud
JumpCloud, Inc.External reviews
3,778 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Useful and practical
What do you like best about the product?
We use JC at my organization to sync users' local credentials with their Google Workspace account. At the start we hit a few snags as we were learning to use the tool but the support provided by JumpCloud's team was instrumental in getting our users enrolled. Our organization mostly uses M365 so we only have a few users on JumpCloud but they are able to sign in every day and reset their passwords with little to no issue. The integration is very simple as well, all you have to do is send the user an invitation and have them click on a link.
What do you dislike about the product?
We accidentally synced every user in Google Workspace in Jumpcloud and were being charged for almost 200 licenses when we only needed 9. It would be nice if they were to implement a warning to prevent that from happening, and make it easier to remove users.
What problems is the product solving and how is that benefiting you?
Due to a merger, our organization is split into two, where one half of the users are on Microsoft 365 and the other half are on Google Workspace. Previously we were creating Microsoft accounts for everyone, even those who mostly used Google because it was the only way we knew to remotely manage and sync their logins. Once we discovered JumpCloud, we were able to reduce the licensing fees from Microsoft by offloading those accounts. Now the users in our other company can be onboarded with just a Google account. It reduces our workload and makes things easier on end users since they have fewer credentials to keep track of.
Very easy user and device management! User intuitive GUI
What do you like best about the product?
I love how easy it is to use, it is very user friendly. The GUI is very clean and concise. It also gives an easy way to track devices and update software as needed. I love how easy it is to run commands via JC.
What do you dislike about the product?
I do not have anything I can think of. I have been able to address any issues with the help of JC support.
What problems is the product solving and how is that benefiting you?
It allows us to have a single console that provides a way to manage and govern all of our devices, users, and their access to our softwares.
this is the best tool I've ever used.
What do you like best about the product?
The tool is exceptionally easy to navigate and use, and we consistently benefit from its continuous introduction of new features. It's a highly efficient solution, consolidating numerous services into a single platform, which has resulted in significant cost savings.
Our experience is further enhanced by our outstanding account manager and the highly responsive support team.
Our experience is further enhanced by our outstanding account manager and the highly responsive support team.
What do you dislike about the product?
A significant concern is the absence of a recovery mechanism for deleted items. Unlike competing systems, which typically offer a 30-90 day recovery window for such information, this system provides no similar safeguard.
What problems is the product solving and how is that benefiting you?
This MDM solution provides robust capabilities for tracking employee laptops and managing users. It allows for easy assignment and removal of users from permission groups. The tool offers seamless integration with various systems and is user-friendly. Additionally, it features JumpCloud Go, which enables monitoring of user application usage and the ability to block applications as needed. The solution also includes remote assistance functionality.
An easy to use Cloud-based LDAP software
What do you like best about the product?
It's very easy to use, and powerful. From one software i can manage identities, account creation on my devices, onboardings and softwares. I can deploy devices with zero-touch, instantly working out of the box. The customer service is available and ready to assist in every occasion
What do you dislike about the product?
The Software management section falls behind other competitors, as JumpCloud needs some particular file extensions for installers
What problems is the product solving and how is that benefiting you?
With jumpcloud we phased out the local Active directory, and integrated an MDM to easily manage our devices
It gave me a clear understanding of the platform's value proposition
What do you like best about the product?
Jumpcloud Directory its very great to replace AD
What do you dislike about the product?
One drawback of JumpCloud is its limited mobile device management (MDM) capabilities compared to more mature MDM solutions.
What problems is the product solving and how is that benefiting you?
Its good to automate if infra
Straightforward and Honest
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access policies from one central platform. I like that it works well across Windows, macOS, and Linux systems, which is great for a mixed environment. The SSO and MFA features are straightforward to implement, and I don’t need multiple tools for identity and device management anymore. The UI is clean, and the automation options (like Commands and Policies) save a lot of manual work.
What do you dislike about the product?
The reporting and analytics features could be more advanced. While the core functionality works well, sometimes it's hard to get detailed, customized reports or export data in the format I want. Also, the initial learning curve was a bit steep due to the number of features. More guided setup or onboarding help would be nice for new users.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us consolidate multiple tools into one unified platform, eliminating the need for separate solutions for directory services, MFA, SSO, and device management. Before JumpCloud, managing user access and devices across different operating systems was time-consuming and inconsistent. Now, we have centralized control over identities, access policies, and device security, which has improved our security posture and saved our IT team a lot of time. It's especially valuable for managing a remote or hybrid workforce, where centralized, cloud-based control is essential.
Capable but easy to setup.
What do you like best about the product?
The implementation was straightforward, most policies are well described and I have to very rarely use a custom script or policy. The number of features is not overwhelming either so the admins have quite easy time to orient in the UI. Integration with GWS works smoothly as well, if only the password sync worked both ways.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
What do you dislike about the product?
There is no mobile app and the admin console GUI is not responsive which makes it hard to use on a small screen.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
What problems is the product solving and how is that benefiting you?
Deployment of new devices, pushing security policies and measures, updating the OS and applications of our endpoints, generating report for audits
Jumpcloud Making Identity and Access Management Easier
What do you like best about the product?
The new AI-powered search is a great improvement, making it faster to locate assets and relevant information. It streamlines management tasks and enhances overall efficiency.
What do you dislike about the product?
While the platform is improving, some troubleshooting steps are still not well-documented. Expanding the official documentation with clearer guides and examples would be helpful.
What problems is the product solving and how is that benefiting you?
JumpCloud helps centralize identity and device management across our organization, reducing the need for multiple tools. It simplifies user provisioning, enforces strong password policies, and gives us secure SSO access to critical apps. Managing remote devices and users is now far easier, saving time and increasing security. It’s also helped us improve compliance by centralizing governance and access controls in one place.
Excellent Cloud Directory & MDM Platform
What do you like best about the product?
Its an entirely cloud based solution. No need to self host anything. Its very easy to manage users and devices and apply general group policies. If you need a simple solution to manage devices (both windows and macOS) and users and their device login authentication, JumpCloud is a great solution.
What do you dislike about the product?
There's no Apple ADE or Intune Autopilot deployment equivalent feature so the out of the box experience for a user/new device is a little of an inconvenience.
What problems is the product solving and how is that benefiting you?
I needed a solution so my Google Workspace users can log into their computers using their Google Workspace credentials.
JumpCloud: A Versatile and Scalable Cloud Directory Platform
What do you like best about the product?
JumpCloud offers a powerful cloud-based directory platform that simplifies identity and access management across diverse IT environments. With support for Windows, Mac, and Linux, as well as seamless integration with popular cloud apps, VPNs, and networks, JumpCloud provides IT admins with a centralized solution to manage user access securely and efficiently.
The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.
Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.
Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
What do you dislike about the product?
One area of improvement is the occasional lag in the admin console, especially during high activity periods. Additionally, some advanced features require deeper configuration knowledge, which might challenge teams new to identity management.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing identities, devices, and access across a distributed workforce—especially in hybrid or cloud-first environments. By centralizing user authentication, device management, and directory services into one cloud-based platform, it eliminates the need for multiple point solutions like traditional Active Directory, VPNs, and MDM tools. For our team, this has significantly reduced IT overhead, improved security through stronger access controls (like MFA and conditional access), and made onboarding/offboarding much faster and more consistent—no matter where employees are located.
showing 221 - 230