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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,693 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Paul M.

Jumpcloud for everyone

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
I love being able to deploy users on the fly to multiple different machines. It's easy to give and limit permissions based on your end-user. With Jumpcloud, there is no need for an Active Directory server.
What do you dislike about the product?
The cost of Jumpcloud is a little high to implement on a large scale. Especially for smaller institutions. Just a little. All around it's pretty affordable.
What problems is the product solving and how is that benefiting you?
Mixed environments. I have several different Operating systems I support and I didn't want to have to manage several different authoritative servers. (Active Directory, Open Directory, Linux)
Recommendations to others considering the product:
Try it out. It's worth a good hard look and I think you'll be impressed.


    Computer Software

Jumpcloud Review

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
Simplification of managing users, systems and VPN
What do you dislike about the product?
No iPhone app for management console. Would be nice if have an app like AWS console.
What problems is the product solving and how is that benefiting you?
Single Sign On, systems view manafement
Recommendations to others considering the product:
Know what you need/want!


    Steven J.

A lot of great features with room to grow

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
Easy and clear configuration of users, systems, and services. Lots of directory tie-ins. Lots of SAML applications supported. It's made knowing who is on which computer and adding new/temp users to computers much easier.
What do you dislike about the product?
Hard to manage on mobile devices if you need to make changes away from the office.
What problems is the product solving and how is that benefiting you?
Asset management via user per computer, policy changes, and hardware restrictions.


    Computer Networking

JumpCloud is Disrupting User Directories with the Cloud

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
100% Cloud-managed service. No installs. No up-front investment. Pay-as-you-go
What do you dislike about the product?
The service can be expensive relative to some alternatives, though it is fair to say it’s comparing apples to oranges
What problems is the product solving and how is that benefiting you?
Completely removed on-premise equipment for managing users and desktops
Recommendations to others considering the product:
Radius service is great for Wi-Fi authentication


    Information Technology and Services

Great directory server in the cloud

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
Replacement of our in-house LDAP infrastructure
What do you dislike about the product?
Mac client password change complexity. SAML support is spotty for some third party apps. Inability to organize User portal tiles. Lack of centralized agent logging.
What problems is the product solving and how is that benefiting you?
Migration of corporate Directory/Identity services to the cloud. A *mostly* singular identity has added to our security stance as well as user experience.
Recommendations to others considering the product:
Check all 3rd party applications for SAML requirements during the trial period.


    Kelvie T.

Recently implemented

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
I like the ability to bind users to Office365 and GSuite
What do you dislike about the product?
We really struggled getting the product implemented. We needed a great deal of support in doing so.
What problems is the product solving and how is that benefiting you?
Everyone is a local admin on their system. Most people were using personal logins instead of company-issued credentials. We can also do inventory


    Real Estate

Dependable SSO

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
JumpCloud makes centralization of users very easy
What do you dislike about the product?
While the 10 free users is good, the pricing gets expensive quickly.
What problems is the product solving and how is that benefiting you?
SSO, desktop management


    Nathan P.

Completely replaced our on-site Windows Active Directory

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
We were able to create a cost-effective single-sign-on replacement for our Windows Active Directory.
The preset SAML integrations coupled with the custom SAML integration made it really easy to join all of our SAML based technologies together!
What do you dislike about the product?
Currently, Jumpcloud has a user authentication cache issue that prevents the user credentials from being cached longer than 1 hour. This means you have to constantly log back in to jumpcloud throughout the day.
Jumpcloud has assured us that this issue is in development and should be fixed soon. But it's almost been a year of the same message.
What problems is the product solving and how is that benefiting you?
We were able to eradicate windows active directory from our system.
We can now have single sign-on for our computers, cloud services, etc.
Recommendations to others considering the product:
It's good, but the user session issue is very frustrating. Once that clears up, this will be a great alternative to Duo, Okta, etc.


    Eri J.

JumpCloud saves me a ton of money and resources

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
I like that I can jump start my AD in a snap and not know much of the complexities involved. It is highly likely that we will be using the service in the long run because of its very hard to beat price to service ratio. But when you have Jump Cloud at your disposal, t feels like you are a large company. Price-wise, it has a very low upfront cost and with very little risk involve for many startup and small-medium business owners.
I also like that integration being implemented across many services and 3rd party plugins. It saves me a lot of programming skills while making sure data is properly channeled. Security-wise, since services are in the cloud I feel secure knowing my data is safe with JC as they employ the best in the business.

Thank you!
What do you dislike about the product?
Initial setup and install could be better. But once I got hold of the jitters it was pretty easy after all. I used my trial period extensively and I am very, very impressed.
I also didn't like security leaks happening almost everyday - I wish JumpCloud is more transparent in telling us where our data is stored an who is/are their cloud partners.
What problems is the product solving and how is that benefiting you?
The initial setup was a bit clumsy but once you get the feel of it, it was all easy. The AD part was the best and setting up SSO was a breeze.
Recommendations to others considering the product:
Just jump in to JumpCloud! I think they are the absolutely easiest, low-cost upfront fees, and support is top-notch!


    Hospital & Health Care

Simple Cloud User Federation

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
JumpCloud makes replacing user directories simple and efficient. Set them up in one place and then enable and share credentials across multiple platforms.
What do you dislike about the product?
While JumpCloud has done a good job of solving for some of the more common needs, there is room for growth in the services JumpCloud integrates with.
What problems is the product solving and how is that benefiting you?
We’ve been completely removing on-prem Active Directory environments without sacrificing the kind of policies and controls businesses expect.