JumpCloud
JumpCloud, Inc.External reviews
3,704 reviews
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Modern Solution for LDAP needs
What do you like best about the product?
It's easy to use, Just like plug and play and provides functionality of AD/LDAP.
What do you dislike about the product?
improvements such as plugins adaptable can be treated for upcoming releases
What problems is the product solving and how is that benefiting you?
integrations with devops ci/cd tools
JumpCloud is Diverse, intuitive, and innovative
What do you like best about the product?
Ability to link and connect multiple devices and operating systems; the price is fantastic (Free); integrations with other apps (Google Workspace & Office365); clean user interface.
What do you dislike about the product?
Difficult and overwhelming for first time users & non-IT business users; no Apple Touch ID; challenging to onboard new office staff and familiarize them with the software.
What problems is the product solving and how is that benefiting you?
Implementation of a basic Cloud-based directory over multiple OS and mail services without needing to invest in onsite hardware & infrastructure. With JumpCloud a small company no longer needs Windows Active Directory server on premises.
Recommendations to others considering the product:
Consider your level of training and understanding of IT concepts and terminology
Great Team Platform!
What do you like best about the product?
It's very easy to use, and the free account is plenty. with 10 users to an account. It has greatly speeded up team projects. Especially during COVID. It's been a life saver.
What do you dislike about the product?
I wish it had better mobile interaction. A lot of my guys love to work off their phones because they can work anywhere At any time. I like the user interface and everything.
What problems is the product solving and how is that benefiting you?
I've been able to have my team collectively work on projects during COVID-19, and haven't had a problem. Everyone has been able to keep up to date with their task.
Recommendations to others considering the product:
Great platform I think everyone should be using it.
Great alternative to Active Directory..
What do you like best about the product?
We were using Active Directory for authentication and SSO however JumpCloud does this simpler and better (even cheaper!) - would recommend to anyone who is looking for a simpler alternative to Active Directory or small businesses that don't have the funds for an IT department or someone hands-on diagnosing errors all day!
What do you dislike about the product?
Only downside is the caps on the free package, however for our use case we would just upgrade to the paid plan when needed - they've got to make their money somehow.
What problems is the product solving and how is that benefiting you?
Active Directory Alternative & SSO
Made MFA/SSO Easy for us
What do you like best about the product?
The interface is clean and simple to use. Also we are a Google Apps customer and due to JumpCloud have no need to use Microsoft Active Directory as it handles our user directory and SSO needs for all our apps.
What do you dislike about the product?
Nothing thus far, we are only using a small number of the features.
What problems is the product solving and how is that benefiting you?
MFA/SSO / Central Directory Service (AD replacement)
Cloud directory done right!
What do you like best about the product?
Many times requested features are included in future JumpCloud updates, the SSO is easy to configure, user management also very simple and intuitive. Constant quality of life updates.
What do you dislike about the product?
Sometimes the Agent can take a bit of time to push updates but usually, this comes from a system side rather than the JumpCloud side. There was some downtime recently but JumpCloud addressed it very quickly with both the reasons why it happened and the steps they were taking to make it less likely to happen in the futre.
What problems is the product solving and how is that benefiting you?
Our main use case for jumpcloud is cloud directory. Before deploying jumpcloud our user base was disorganized and disjointed, now it is a much more streamlined process to both onboard and offboard users.
good MDM with patch management
What do you like best about the product?
Jumpcloud works well with both Windows & Mac. The client installation is straightforward & rarely requires any troubleshooting.
It collects basic information about devices. The search is fast even with a few hundred of devices.
New features are added regularly, I had some interaction with the Product team that implemented and adjusted new features based on my feedback.
The patching policy is working pretty well, on average, we have less than 5% of devices that require manual check/intervention
Policy enforcement works perfectly (we use it to restrict USB mass storage and enforce disk encryption)
It collects basic information about devices. The search is fast even with a few hundred of devices.
New features are added regularly, I had some interaction with the Product team that implemented and adjusted new features based on my feedback.
The patching policy is working pretty well, on average, we have less than 5% of devices that require manual check/intervention
Policy enforcement works perfectly (we use it to restrict USB mass storage and enforce disk encryption)
What do you dislike about the product?
The reporting is lacking, System Insight feels largely useless (and it stores only 90 days of logs). Supposedly you can use the API to collect more information (but should I really have to play with API to get logs...).
Pushing commands/script is usually working but "command results" are not great (doesn't always work properly)
Pushing commands/script is usually working but "command results" are not great (doesn't always work properly)
What problems is the product solving and how is that benefiting you?
we use Jumpcloud as an MDM, making sure we can remotely wipe/lock lost devices. And we manage user's password.
We leverage patch management on +450 devices
We leverage patch management on +450 devices
Cloud-based AD
What do you like best about the product?
JumpCloud is a great cloud-based AD alternative with a flexible feature set and a clean, easy to use UI. We use this tool daily, it is very reliable and has a lot of options for carrying out administrative tasks.
What do you dislike about the product?
Sometimes we need to run PowerShell scripts on a user-level that is not currently possible with JumpCloud. If a script is deployed through JumpCloud, it is executed on the target machine with administrator privileges rather than on user-level.
What problems is the product solving and how is that benefiting you?
Our company is 99% cloud-based and JumpCloud provides our AD solution without us having to install AD servers on-prem. It makes all our assets accessible remotely.
Recommendations to others considering the product:
JumpCloud has a great documentation guide that can be followed step-by-step for all sorts of administrative tasks.
Intuitive, well designed and relatively inexpensive.
What do you like best about the product?
There are enough options for (likely) every admin. From LDAP, RADIUS, SSH, Samba, to Active Directory integrations and the ability to integrate 3rd party applications, you can do pretty much everything you want.
What do you dislike about the product?
This is a very solid product. Can't think of negative things to say.
What problems is the product solving and how is that benefiting you?
I'm currently using JumpCloud to run tests. Specifically the MDM solutions.
A great cloud directory
What do you like best about the product?
Auto redirection with a single sign-in option is a wonderful way to get access to all the softwares from only one log-in.
What do you dislike about the product?
1. Changes to the domain name are not possible.
2. Switch between user and administrator mode.
2. Switch between user and administrator mode.
What problems is the product solving and how is that benefiting you?
JumpCloud is utilised by everyone in the company. We needed a single sign-on solution that was both central and straightforward, with a good user experience and integration. After careful consideration, we chose JumpCloud above the other possibilities.
Recommendations to others considering the product:
Instead of having a separate user directory for each location, JumpCloud allows us to have a single user directory that spans all on-premise and hosted systems (local, one per AWS Region, GCP, etc). Trying to keep track of all the user directories and users' credentials was more work than it was worth. Within the JumpCloud interface, groups of users can easily be provided access to only the systems they need to perform their jobs. With the enforcement of password strength/renewal criteria, and multi-factor authentication (MFA) to the JumpCloud Portal to manage all of the users, JumpCloud also helps us satisfy PCI Level 1 requirements.
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