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1 year of usage thus far, no problems
What do you like best about the product?
Centralized cloud based directory allowing us to provision users across services.
What do you dislike about the product?
Lack of ldap fields on InetOrgUser objects
What problems is the product solving and how is that benefiting you?
linking all our identities (gsuite, office 365...) under one roof
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Easy Ldap without extra overhead
What do you like best about the product?
It is extremely simple to set up and get running in a very short time. Installing on servers is what attracted me to the service as not many other providers make it as easy as jump cloud.
What do you dislike about the product?
Would like to see even more "one click" integrations made available
What problems is the product solving and how is that benefiting you?
Single sign on across many different applications used by employees, account provisioning, wifi authentication, and server ssh key distribution.
Replaced my Domain Controller/Active Directory entirely - with such ease!
What do you like best about the product?
I like the integration with so many different work-relevant platforms that makes JumpCloud my choice for managing devices in different locations through an online portal. The GSuite integration alone sold me on JumpCloud. I am a "lone-ranger" IT support professional so a lot of what I do, I do by myself. I believe that JumpCloud has made my job and the experience supporting my organization even better, and with more control from any web browser.
What do you dislike about the product?
I haven't discovered anything I do not like as of yet.
What problems is the product solving and how is that benefiting you?
I replaced my entire Active Directory server, which just happened to be my last physical server onsite. Now, I can manage my entire business online, including my physical workstations at all of our locations. Creating access and deleting access has almost been completely done from the JumpCloud portal.
Recommendations to others considering the product:
I would recommend this product for anyone with multiple locations with physical workstations to manage. This product really brings the best part of LDAP to the cloud, and then some!
Multiplatform Active Directory Alternative that works great
What do you like best about the product?
Jumpcloud actively improves their service. The management portal is full featured and straightforward. Great documentation provides easy learning of new features. JumpCloud has made setting up new users simpler for us. Third party account integrations allows password updates to propagate and the system management makes controlling user access to systems simple.
What do you dislike about the product?
Nothing to dislike, this tool works and has many features.
What problems is the product solving and how is that benefiting you?
Setting up users and providing a more unified user access experience. Managing users access to systems is excellent.
Recommendations to others considering the product:
Take advantage of as many features as you can, jump in wholeheartedly you won't be disappointed.
Excellent product
What do you like best about the product?
Easy to get started, first 10 users free :)
What do you dislike about the product?
Missing several cloud services we are using and usually, in order to use SSO integration you need to upgrade your third-party product subscription to Enterprise/Business level.
What problems is the product solving and how is that benefiting you?
no more AD
Recommendations to others considering the product:
Just give it a try, especially if you are a startup - first 10 users are free
2 years with JumpCloud
What do you like best about the product?
Simple interface, easy to install agent and powerful commands. Pricing is simple to understand and easy to plan for each year.
What do you dislike about the product?
Customization for niche needs seems to be impossible to add as it would affect their other customers. However, we have made use of Commands that have helped solved most of our needs. There is no real time tracking for number of users logged in. There is no report like module for running analytics on our systems. Again, we can use commands for this but would be nice to have something built in.
What problems is the product solving and how is that benefiting you?
We are multi facility business with locations 100s of miles apart from each other. We did not want to setup domain controllers at each location and maintain them. We also wanted to make use of our Google Apps for Business to keep it simple and clean for our employees logins. Although there are many features we would like, JumpCloud does exactly what they say they do perfectly. We have never had downtime where we could provision a user to a system or had a command fail to run. We have been savings $1000s of dollars in equipment and maintenance costs and therefore have no plans to move away,
Recommendations to others considering the product:
If you don't need the bells and whistles that a true domain controller provides and just need user management with system provisioning, JumpCloud is perfect.
I love jumpcloud and will never go back to Active Directory
What do you like best about the product?
I love the ease of administration, rolling out new users, handing out machines, and remotely managing our workforce that is across the country. The tie in to G Suite and Office 365 make managing usernames/passwords so easy for our team. I also really like how easy it was to establish a RADIUS server using JumpCloud and Meraki AP's.
What do you dislike about the product?
I have trouble getting the "Commands" to work consistently (think Group Policies with AD), though I suspect it is with my skill writing scripts than something fundamentally not working. I would like more access to reports to help troubleshoot. It seems you have to utilize the API, which is not overly difficult using Powershell, but I wish it were built in. I've had some false positive lockouts on users that I had a hard time troubleshooting where it was coming from.
I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.
Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.
Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
What problems is the product solving and how is that benefiting you?
Lower cost of ownership, and ease of use so we don't have to spend time making configuration changes. No reliance on hardware makes it easier to manage both on-site and off-site workers. Allowing users to manage a single username and password across their PC logins, G Suite, Office 365, RADIUS wifi access, and just about everything else.
Recommendations to others considering the product:
Try it out. One of the things that made it easy to choose was how easy it was to test out without committing 100%. I was sold pretty quickly.
Works as advertised.
What do you like best about the product?
We don't have a traditional IT setup; all of our employees use local non-admin accounts. Jumpcloud gives us the ability to have admin accounts on every machine and allows us to recover a machine when someone leaves. Previous to Jumpcloud every employee used the local admin account to access their computer.
What do you dislike about the product?
I'd like to see more security policies that could be applied to Windows machines.
What problems is the product solving and how is that benefiting you?
We don't have a traditional IT setup; all of our employees use local non-admin accounts. Jumpcloud gives us the ability to have admin accounts on every machine and allows us to recover a machine when someone leaves. Previous to Jumpcloud every employee used the local admin account to access their computer.
Cloud based directory-as-a-service
What do you like best about the product?
JumpCloud gives us a single place to manage and provision all of our users.
What do you dislike about the product?
Documentation could be better. For example, I wish the SAML documentation were more complete (list of additional attributes that I can add to the assertion, etc)
What problems is the product solving and how is that benefiting you?
Single point for provisioning/de-provisioning both for efficiency but also compliance.
Excellent alternative to hosting your own Directory
What do you like best about the product?
The fact that JumpCloud has become a one-stop-shop for all my Authentication, Authorisation and System management.
What do you dislike about the product?
It not really a dislike but I wish JumpCloud would support MFA with LDAP. I've seen it implemented before where the MFA token is simply appended to the end of the password when using LDAP.
What problems is the product solving and how is that benefiting you?
Recently we started using JumpCloud Software Management feature to push applications to Windows notebooks (we are currently moving our SOE from MacOS to Windows because of Apple's shift to M1 chips); what a seamless feature it worked beautifully. Also start using their Directory and System Insights; within the first hours of using Directory Insight I found some misconfigured servers that were actively being attacked with a brute force login attack.
Recommendations to others considering the product:
For small-to-medium organisation, using JumpCloud is so ease and the migration path is simple and straightforward. I feel that the lack of group heirachies would concern larger organisations.
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