JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Go between authentication software
What do you like best about the product?
We use Jumpcloud to authenticate with google and it has really filled a need that we had to able to allow our teachers to authenticate in a simpler way. SSO is definitely the way to go when you have to service so many connections on wifi and teachers have so many passwords to remember. It is nice to make their job a little easier. The installation and deployment was very easy and the tech support was great. He are very satisfied.
What do you dislike about the product?
The price could be a little better but it isn't bad
What problems is the product solving and how is that benefiting you?
We have alot of teachers that connect to wifi everyday and we each year we have a big turnover in teachers, so we wanted a wifi authentication system that would allow our teachers to connect easy and not have to remember another password
JumpCloud has been an incredible solution to many long term problems
What do you like best about the product?
Compatibility:
JumpCloud works with our previously supported Operating Systems, both Windows and Mac
JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company.
JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar has a device agent, but it is limited to Windows and Mac Devices and may not always function as expected. JumpCloud integration allows us to cover those gaps as well as make sure the information stays consistent by providing additional redundancy.
Speed:
JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported.
Support:
JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out.
Our biggest support issue with out last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.
JumpCloud works with our previously supported Operating Systems, both Windows and Mac
JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company.
JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar has a device agent, but it is limited to Windows and Mac Devices and may not always function as expected. JumpCloud integration allows us to cover those gaps as well as make sure the information stays consistent by providing additional redundancy.
Speed:
JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported.
Support:
JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out.
Our biggest support issue with out last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.
What do you dislike about the product?
The lack of customization for Reporting. There is a very limited selection of reports that can be run and information that can be exported.
JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows).
For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account.
JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform.
Non-Standard features (Not a dislike but a possible improvement to consider):
JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information
JumpCloud doesn't have a quick method of accessing our integrated platform
JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows).
For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account.
JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform.
Non-Standard features (Not a dislike but a possible improvement to consider):
JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information
JumpCloud doesn't have a quick method of accessing our integrated platform
What problems is the product solving and how is that benefiting you?
Expanded Range of Device Deployment: JumpCloud gave us the ability to add Linux to our company offering
Decreased Asset setup times: Installing the JumpCloud agent fully takes hardly anytime at all
JumpCloud is extremely consistent with letting us know when an Device is Online/Offline or when an agent is not reporting
Decreased Asset setup times: Installing the JumpCloud agent fully takes hardly anytime at all
JumpCloud is extremely consistent with letting us know when an Device is Online/Offline or when an agent is not reporting
JumpCloud streamlines the management of users, identities, roles, and permissions
What do you like best about the product?
The JC platform offers broad device support, encompassing Windows, macOS, Linux, and mobile.Thus, This empowers IT administrators to monitor different devices in a single roof.
What do you dislike about the product?
JumpCloud don't have its own native email service like Microsoft 365 or Google Workspace.
What problems is the product solving and how is that benefiting you?
JumpCloud solves several common IT and security problems.
I am greatly impressed with JumpCloud, particularly its seamless SSO integration.
Furthermore, I find JumpCloud's policy creation for Windows, macOS, and Linux to be remarkably easy and straightforward, which is very beneficial for our team.
I am greatly impressed with JumpCloud, particularly its seamless SSO integration.
Furthermore, I find JumpCloud's policy creation for Windows, macOS, and Linux to be remarkably easy and straightforward, which is very beneficial for our team.
Out of the box very easy to setup MDM and SSO solution
What do you like best about the product?
It helped us accelerate our road to SOC2 compliance by its deployment simplicity
What do you dislike about the product?
I would love if more third party services supported JumpCloud SSO out of the box
What problems is the product solving and how is that benefiting you?
We choose JumpCloud as part of our SOC2 compliance journey, of the many solutions we evaluated it seemed to be the simplest one that could provide MDM for Apple devices and at the same time we got SSO for "free" in the same solution.
Seamless Device Management, User-Friendly Interface
What do you like best about the product?
I find JumpCloud very user-friendly and it offers a lot of capabilities that make our processes smoother. The integration with apps and devices helps us troubleshoot more seamlessly and manage how devices are used. The initial setup was very easy, especially because we worked with an IT company knowledgeable about JumpCloud's capabilities, making the process smooth.
What do you dislike about the product?
The MFA can sometimes be a bit glitchy
What problems is the product solving and how is that benefiting you?
I use JumpCloud for device management, ensuring cohesion in company policy rollout and streamlining processes. It's user-friendly, integrates well with apps and devices, and helps troubleshoot seamlessly while managing device usage.
A Game-Changer for Modern IT and Identity Management
What do you like best about the product?
JumpCloud has become an essential part of our IT stack. It simplifies identity and access management with a user-friendly UI, robust policy enforcement, and seamless device management. We’ve significantly improved our onboarding and off-boarding workflows through JumpCloud’s MDM, SSO, and user lifecycle features. The platform’s flexibility allows us to manage macOS, Windows, and Linux devices, apply conditional access, and enforce security controls—all from a single dashboard. Zero-touch deployment and integrations with tools like Google Workspace, Microsoft 365, Slack, and Zoom have made remote support and compliance a breeze. Their customer support is also always a great help!
What do you dislike about the product?
While JumpCloud is incredibly powerful, some features like reporting and user activity logs could benefit from deeper granularity and better export options. Additionally, the learning curve for setting up advanced policies or SSO mappings can be a bit steep for first-time users. That said, the documentation is improving and their support team is always available to help.
What problems is the product solving and how is that benefiting you?
JumpCloud has allowed us to consolidate multiple tools into one secure platform. We’ve eliminated the need for legacy Active Directory setups and significantly improved visibility and control over endpoints, users, and app access. It supports our compliance efforts and gives us peace of mind with its Zero Trust architecture. Onboarding now takes minutes instead of hours, and IT can scale securely without added complexity.
Wonderful
What do you like best about the product?
I like how JumpCloud simplifies user and device management across different systems, it’s especially handy for managing remote teams securely without needing a bunch of separate tools.
What do you dislike about the product?
It can be a bit complex to set up at first, especially for smaller teams or those new to directory platforms. Some features also feel limited unless you’re on a higher-tier.
What problems is the product solving and how is that benefiting you?
JC is solving the challenge of managing users, devices, and access across different platforms from one place. It’s helped streamline onboarding, improve security with centralized policies, and reduce the need for multiple tools—all of which saves time and keeps things more organized
Greatest tool
What do you like best about the product?
Device management at our fingertips has never been better or easier to implement. The mobile device onboarding is easy to integrate, and if there are ever any issues, we know their customer support has our back. There are many great features to list, but our most used is their password manager. It is our day-to-day tool for our customers' device management.
What do you dislike about the product?
When it comes to Apple backup, we sometimes struggle since there is no backup management for these devices. It is difficult to ensure these devices have a backup with JC. We often have to use a different tool to get backups done.
What problems is the product solving and how is that benefiting you?
Helping us manage our customers devices and passwords.
First time using JumpCloud
What do you like best about the product?
I'm a first time Administrator using JumpCloud. I've used many Endpoint management toolsets in the past including InTune, Ninja, ScaleFusion, ManageEngine and have to say that I'm impressed with JumpClouds intuitive interface and straightforward setup. I've inherited the setup of JumpCloud and find it to be far simpler of a learning curve than previous systems. It is easy to navigate and I was able to get up to speed and running very quickly, which has been very valuable in a fast growing organisation. The JumpCloud University is an absolute game changer! Don't change it, you are onto something great at JumpCloud. Others will need to play catchup with you.
What do you dislike about the product?
My initial experience as a first time admin on JumpCloud has been overwhelmingly positive. At this stage, I have no dislikes to mention.
What problems is the product solving and how is that benefiting you?
Currently IM, AM, MFA, UEM. We are also setup as an MSP and in the early stages of offering this to clients.
Jumpcloud from IT manager's perspective
What do you like best about the product?
MDM support is the feature we most use, and find the connection to apple mdm servers to work very well.
What do you dislike about the product?
The change from person to person chat support to AI chat bot was disappointing, in the prior system I would have pointed that the support was one of the major benefits of the platform.
What problems is the product solving and how is that benefiting you?
MDM support of all end user machines. As well as security policy enforcement and code pushing.
showing 271 - 280