JumpCloud
JumpCloud, Inc.External reviews
3,778 reviews
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Just works
What do you like best about the product?
MDM, IdP and RADIUS capabilities. I also love the remote support option and how easy it is to enroll devices and apply policies
What do you dislike about the product?
Lack of pki infrastructure. Sometimes device insights can be lacking
What problems is the product solving and how is that benefiting you?
Alternative to windows/microsoft infrastructure that is cost effective and simple
Empowering Small Teams to Move Fast by Eliminating IT Support Bottlenecks
What do you like best about the product?
JumpCloud makes onboarding new team members fast and frictionless, especially in distributed teams. It allows for custom software configurations to be deployed automatically across devices, eliminating manual setup errors and significantly reducing setup time. It also supports SSO integrations with all the SaaS tools we use at Datanomik, enabling centralized access management. When a team member leaves the company, their access can be revoked directly from JumpCloud, automatically removing their permissions across all internal tools. In addition, it eliminates the need for users to manually enter their JumpCloud password (via the User Portal), helping to prevent credential theft by supporting a passwordless system.
What do you dislike about the product?
So far, I haven’t found any aspects of JumpCloud that I dislike.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving several key problems for our team. It streamlines onboarding by allowing us to set up new team members in just a few minutes, which is especially valuable for our distributed workforce. It eliminates manual errors by enabling automated software deployments and configuration, reducing setup time and support overhead. With its SSO integrations, we can manage access to all our SaaS tools centrally, which simplifies user management and improves security. When someone leaves the company, we can revoke all their access from a single place. Additionally, JumpCloud supports a passwordless experience, which helps prevent credential theft and adds an extra layer of security. Overall, it helps our small team move faster with fewer IT distractions.
JumpCloud makes life easy
What do you like best about the product?
The way the console looks. Clean and smooth.
Along with...
Security
JumpCloud's security features include multi-factor authentication (MFA) and password policies to protect data and prevent unauthorized access.
Conditional access
JumpCloud offers conditional access capabilities, such as device conditions for disk encryption and OS version.
Authentication
JumpCloud IAM ensures that each resource has a method to connect to it, such as password management or web and networking protocols. JumpCloud Go is a phishing-resistant credential for passwordless authentication.
Directory integration
JumpCloud integrates with existing directories, such as Active Directory and LDAP, for user management.
Compliance
JumpCloud offers tools for compliance management and reporting.
Device management
JumpCloud offers built-in device management, and users can restrict services on specific devices.
HRIS integrations
JumpCloud integrates with popular HRIS systems for user onboarding and provisioning.
Along with...
Security
JumpCloud's security features include multi-factor authentication (MFA) and password policies to protect data and prevent unauthorized access.
Conditional access
JumpCloud offers conditional access capabilities, such as device conditions for disk encryption and OS version.
Authentication
JumpCloud IAM ensures that each resource has a method to connect to it, such as password management or web and networking protocols. JumpCloud Go is a phishing-resistant credential for passwordless authentication.
Directory integration
JumpCloud integrates with existing directories, such as Active Directory and LDAP, for user management.
Compliance
JumpCloud offers tools for compliance management and reporting.
Device management
JumpCloud offers built-in device management, and users can restrict services on specific devices.
HRIS integrations
JumpCloud integrates with popular HRIS systems for user onboarding and provisioning.
What do you dislike about the product?
Data collection
JumpCloud tracks authentication traffic, including when users log in to their devices and access SSO applications.
JumpCloud tracks authentication traffic, including when users log in to their devices and access SSO applications.
What problems is the product solving and how is that benefiting you?
They are working on an asset management integration which will benefit us in the future by making it simple and easy to track IT hardware.
Fantastic and prompt service
What do you like best about the product?
Support and ease of use. Great for small non profit.
What do you dislike about the product?
Nothing really. Things tend to be very easy and problems are easily corrected.
What problems is the product solving and how is that benefiting you?
Providing a unified log in system and ensuring that security features are cared for and a small non profit has a system that works.
JumpCloud is a Great Tool
What do you like best about the product?
I enjoy the ease of onboarding and offboarding with the JumpCloud tool and the multitude of features that can be used. I use it alot because of these features and the ability to perform support functions remotely.
What do you dislike about the product?
I would like the addition of the dark mode feature
What problems is the product solving and how is that benefiting you?
JumpCloud helps the team manage users and devices. We use it for user provisioning and access management.
Efficient and user-friendly platform for managing devices and users remotely
What do you like best about the product?
it offers seamless integration for managing users authentication, devices, policies and security compliance from one dashboard. THE ui is intuitive, and the documentation is very well structured.
What do you dislike about the product?
It's great over all. Although the agent can sometimes take a while to sync updates or commands, especially when devices are offline. A more granular scheduling controls for commands would be a useful addition.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user identities, enforce password and security policies, and maintain device compliance across our distributed workforce, all from a centralized cloud platform. It eliminates the need for on-prem directory services, streamlines onboarding and offboarding processes, and strengthens access control through SSO and MFA enforcement. This has significantly improved our operational efficiency, security posture, and remote IT management capabilities.
JumpCloud MDM-Simplifying Our IT Operations
What do you like best about the product?
One thing i like about about Jumpcloud is how its a one-stop IT solution down to HR directory management. i can easily manage and sync with directories on Google workspace, Azure AD or Hi Bob. coupled with the ability to manage users, their permission levels and devices. The fact that i can manage the devices and provide remote assist/troubleshooting has been really amazing which makes it an incredibly powerful and efficient tool for IT administrators.
What do you dislike about the product?
For some functions, particularly disk recovery scenarios, users might find there's a greater reliance on administrator intervention than they'd prefer, limiting self-service options. Also, Jumpcloud needs to have a feature where one can upload multiple config files for policy configuration of EDR tools for Multiple mac OS compatibility
What problems is the product solving and how is that benefiting you?
JumpCloud masterfully solves our IT fragmentation headache by providing a single, intuitive platform for MDM, SSO, and granular user/group management across all our directories like Google Workspace and M365. This unified control drastically simplifies user lifecycle management and device security, including remote troubleshooting, dramatically boosting our operational efficiency. Ultimately, it means less time wrestling with disparate tools and more time for strategic IT initiatives, while significantly enhancing our overall security posture.
JumpCloud has been Great!
What do you like best about the product?
First time user and I have felt that JumpCloud was very easy to use and understand, which is super handy since I'm using the admin portal daily. I have enjoyed the simplicity while still having a ton of features.
What do you dislike about the product?
It was a little hard getting in touch with customer support but that has since been resolved.
What problems is the product solving and how is that benefiting you?
JumpCloud has solved our MDM Android integration. Great success with our company.
Trusted IAM Solution with Strong Security Capabilities
What do you like best about the product?
User interface is clean, Like the SSO & MFA support and their customer support team is very responsive to any suggestions. Totally satisfied
What do you dislike about the product?
Some of our admins want more granular logs and easier export capabilities for compliance audits.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize IAM across a fully remote workforce. It eliminates the need for traditional on-prem Active Directory by providing a cloud-native directory platform that integrates user provisioning, device management, SSO, and MFA—all in one place.
Perfect product, simple to use
What do you like best about the product?
The simplicitiy of the product. It's just easy to use comparing to the compatitors.
What do you dislike about the product?
There are missing dynamic fields for device which is missing to define complex operations.
What problems is the product solving and how is that benefiting you?
Managing large type of devices with different OS.
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