JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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Excellent Cross Platform Cloud based Directory Platform
What do you like best about the product?
The support for macOS and Linux devices with Policies, Software Management and Insights without expensive on-prem macOS server.
What do you dislike about the product?
Unable to remotely initiate major macOS version upgrades (such as Catalina to Big Sur). Such upgrade has to be started on the device which makes compliant and deployment for remote devices more troublesome logistically.
What problems is the product solving and how is that benefiting you?
The ability to manage business-owned devices in different platforms (Windows, macOS, Linux) anywhere without on-prem infrastructure. Our business manages a fleet of Windows and macOS devices in multiple countries.
In 2020 as the world moving from office to remote working, the fact that we were already using JumpCloud had made the logistics of transitioning our workforce to remote working so much easier (effectively no extra effort required).
JumpCloud also allows us to ensure enterprise level policy compliance on business-owned devices (especially on macOS) effortlessly.
In 2020 as the world moving from office to remote working, the fact that we were already using JumpCloud had made the logistics of transitioning our workforce to remote working so much easier (effectively no extra effort required).
JumpCloud also allows us to ensure enterprise level policy compliance on business-owned devices (especially on macOS) effortlessly.
Great platform with potential
What do you like best about the product?
RADIUS as a Service which we use with Meraki is great.
As well as LDAP as a Service which we use with Synology NAS. The Multi Tenant Portal is great as well for MSP's.
As well as LDAP as a Service which we use with Synology NAS. The Multi Tenant Portal is great as well for MSP's.
What do you dislike about the product?
User lifecycle management is not great or sometimes missing. Which means you often still need to delete users in the linked services. Also the fact that you still pay for suspended users is not great, Okta does that better.
What problems is the product solving and how is that benefiting you?
A very flexible identity management system, so we only have to manage user identity in a single place. All the systems are cloud based, which means we do not have to manage and secure on prem servers.
Best Cloud based Directory as a service
What do you like best about the product?
Directory as a service, software management, user self service portal
What do you dislike about the product?
Would need option to check the logs in Cloud directory,Ad integration on Jumpcloud Console.
What problems is the product solving and how is that benefiting you?
Active directory replacement, Patch management,MDM, Zero trust
Recommendations to others considering the product:
Jumpcloud have free 5 user forever. So you can easily test it out before getting it.
continuously improving
What do you like best about the product?
Integrates with our tools and allows us to enforce security requirements with little extra setup.
What do you dislike about the product?
I would love to be able to automate the enforcement of SSH key rotation after a set period.
What problems is the product solving and how is that benefiting you?
ssh key management in AWS EC2 instances and MDM for apple and windows laptops
JumpCloud Hosted RADIUS actually works!
What do you like best about the product?
I really liked how speedy the hosted authorization servers were when our employees were logging into our network.
What do you dislike about the product?
We're a small business and it was hard for me to set up JumpCloud
What problems is the product solving and how is that benefiting you?
Our business doesn't have any servers on-site so we needed a hosted database that we could securely authenticate our employees against
Recommendations to others considering the product:
Set some time aside for setup, you'll need it.
Great experience so far!
What do you like best about the product?
The availability of the support team and the massive amount of documentation.
What do you dislike about the product?
The inability to share resources and the lack of a password management functionality.
What problems is the product solving and how is that benefiting you?
We are centralizing all of the different LDAP/AD/Google Workspace solutions we previously had into one.
Looking to replace AD, look no more!
What do you like best about the product?
The way it helps me to control and secure my users and a simple and friendly way
What do you dislike about the product?
So far no issues or dislikes for this product is just do what it advertises.
What problems is the product solving and how is that benefiting you?
A secure way for my users to reset and change their pass from a centralized portal, and no more trying to convince them to enable MFA.
Great product for IT support professionals
What do you like best about the product?
The customer support service is beneficial with instructions and answers. The product is constantly adding new services with security, ease of access, and deployment. It's easy to set up and use for an entire organization, and the console is very straightforward—lots of information and training for both admins and users.
What do you dislike about the product?
I think this is based on the needs of customers. There are so many features that admins might not use all of it and would require some time to set up in the beginning. I think it's best for customer support to walk through the system based on customers' needs since it's always helpful than just watching videos and articles.
What problems is the product solving and how is that benefiting you?
We are solving with adding user's accounts remotely to our computers. It's secure and will lock user account with multiple failed attemps.
It's also helpful with deploying software remotely for new devices.
It's also helpful with deploying software remotely for new devices.
Simple and effective
What do you like best about the product?
Simplicity. JumpCloud's interface is simple, easy to navigate, and clean.
Pricing is great, compares very well against the competition, and feature set is complete AND growing.
Pricing is great, compares very well against the competition, and feature set is complete AND growing.
What do you dislike about the product?
Very little! There's not much to dislike in Jumpcloud. The free tier is awesome for small organizations, and the pricing is competitive as you grow.
As a MacOS admin, I've been glad to see that MacOS and iOS management options are expanding, and that JumpCloud is investing solidly in the Apple ecosystem. In the broader support realm, MDM support in general has expanded greatly since I first became a JumpCloud customer.
As a MacOS admin, I've been glad to see that MacOS and iOS management options are expanding, and that JumpCloud is investing solidly in the Apple ecosystem. In the broader support realm, MDM support in general has expanded greatly since I first became a JumpCloud customer.
What problems is the product solving and how is that benefiting you?
Simple cross-platform logins lured me in. I'm a MDM administrator by day, and started using JumpCloud for my personal/family systems, then quickly realized that it could compete with any of the systems I administer for a living. Now happily using it for my small .org and looking for additional ways to leverage it.
Recommendations to others considering the product:
Try it. Free to try, what isn't to like?
Still top of the list in my opinion
What do you like best about the product?
There are so many cool features with JumpCloud. One coolest by far is the directories. Syncing users and credentials across platforms makes management so easy for this two-man team! AND! They've added mobile device management!
What do you dislike about the product?
I'm finding fewer and fewer things to put on my con list... MacOS can be a bit of a bear at times BUT that isn't JumpCloud's problem, it's the way they have to implement with macOS.
What problems is the product solving and how is that benefiting you?
We are going domainless! Removing all local domain controllers. The ease of deployment is so nice. We've finally decommissioned our on-site domain controller thanks to JumpCloud!
Recommendations to others considering the product:
Don't worry about checking elsewhere... Great People, great support, great product!
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