JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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External reviews are not included in the AWS star rating for the product.
Good Chrome Upgrade Feature, But Limited App Support
What do you like best about the product?
The ui and specifically, the users and devices see options. Really easy to use.
Good costumer support.
Good costumer support.
What do you dislike about the product?
There are not enough apps that can be upgraded automatically.
Not updated on the minute for the most part.
Not updated on the minute for the most part.
What problems is the product solving and how is that benefiting you?
mdm
Reliable Remote Desktop, Occasional Device Glitches
What do you like best about the product?
remote desktop services work really well
What do you dislike about the product?
on some devices it sometimes errors out and stops reporting requiring a reinstall.
What problems is the product solving and how is that benefiting you?
patching and remote support primarily.
Easy to Use and Secure, But Faces Strong Competition
What do you like best about the product?
Ease of use, ability to replace a full server for user security
What do you dislike about the product?
Other products on the market also work well and cost effective
What problems is the product solving and how is that benefiting you?
Clients have aging servers and want alternatives to replacement
Effortless Management and Cross-Platform Power
What do you like best about the product?
I appreciate how easy it is to manage, along with its strong cross-platform capabilities.
What do you dislike about the product?
I've experienced occasional problems with software deployment and policy enforcement, and I also find the pricing to be somewhat on the higher side.
What problems is the product solving and how is that benefiting you?
This platform enables junior team members to provision access easily, thanks to its minimal learning curve. It also lets us efficiently manage Windows, Mac, and Linux systems all within a single platform.
Great Multi-Platform Support, But Navigation Needs Improvement
What do you like best about the product?
Multi-platform support, focus on identity
What do you dislike about the product?
Challenging to navigate, especially when looking for specific functionality
What problems is the product solving and how is that benefiting you?
Good tools for managing software and configurations on Windows PCs; we didn't have a good tool to do this before (was using Meraki Systems Manager).
Intuitive and User-Friendly with Smooth Experience
What do you like best about the product?
It was easy to use, intuitive, the UX is good
What do you dislike about the product?
So far, we have not encountered any issues.
What problems is the product solving and how is that benefiting you?
The initial reason we decided to implement JumpCloud was a recommendation from our external auditor. Since then, it has made managing our personnel devices much simpler.
Powerful and Handy Tool That Delivers
What do you like best about the product?
Powerful and handy. I started using it for cross platform utilization of my company's system.
What do you dislike about the product?
Nothing I dislike to be honest. All my colleagues love it.
What problems is the product solving and how is that benefiting you?
Managing the user login credential.
User-Friendly, But Password Manager UI Needs Improvement
What do you like best about the product?
Ease of use, central control, software management
What do you dislike about the product?
Password manager UI is awful, need to rewrite the entire thing from scratch.
What problems is the product solving and how is that benefiting you?
User management
Sleek Design and User-Friendly Interface with Rich Features
What do you like best about the product?
The design is incredibly sleek and the interface is very user-friendly, providing a feature-rich experience right from the beginning.
What do you dislike about the product?
Currently, I have no issues—everything is functioning as it should.
What problems is the product solving and how is that benefiting you?
This solution helps keep devices safe and secure while also empowering end users by providing a set of policies that allow them the freedom to be more productive within a secure environment.
Reliable SSO and Stellar Support, But Needs Better Global Performance
What do you like best about the product?
JumpCloud has been a reliable and efficient solution for managing SSO across all our applications. We especially appreciate its wide range of integrations with major apps and its strong device posture enforcement, which helps us maintain a secure environment. The platform’s support for Linux PCs is a big plus — most competitors fall short in that area, but JumpCloud stands out by providing seamless management and user access for Linux systems.
Their customer support is exceptional. We faced issues while integrating JumpCloud LDAP with SonicWall, and the JumpCloud team was extremely responsive and proactive in helping us troubleshoot and configure SonicWall properly — even when SonicWall’s own team was unresponsive. That level of commitment really builds confidence in the platform.
Their customer support is exceptional. We faced issues while integrating JumpCloud LDAP with SonicWall, and the JumpCloud team was extremely responsive and proactive in helping us troubleshoot and configure SonicWall properly — even when SonicWall’s own team was unresponsive. That level of commitment really builds confidence in the platform.
What do you dislike about the product?
One area that could be improved is the global performance, especially when using real-time identity checks. In our organization—operating across India and the U.S.—we have onboarded NetBird ZTNA with JumpCloud as the IdP. The ZTNA solution validates each and every request against JumpCloud in real time. While the US-based users see acceptable latency, our users in India experience noticeably higher latency. For a system that performs frequent live authentication checks, this delay impacts the experience and could be improved through additional regional infrastructure or edge-deployment optimizations.
What problems is the product solving and how is that benefiting you?
JumpCloud has unified identity and access management across our organization where employees use Linux, macOS, and Windows systems. With seamless integration to Google Workspace (Gsuite), users now have a single password for everything — from email to desktop login and SSO for all applications. Password rotations, onboarding, and offboarding have become significantly easier and more secure. This centralization has greatly reduced manual IT tasks and improved user experience across platforms.
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