JumpCloud
JumpCloud, Inc.External reviews
3,923 reviews
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Effortless SSO and Password Management with Stellar Support
What do you like best about the product?
I like how JumpCloud makes it easy to manage users and groups and create SSO applications. The customer support is great; they helped us solve an issue with one of our cloud provider's SSO. It's convenient to have one provider for managing all users by dividing them into groups and assigning them to relevant applications. I also appreciate the ability to share passwords using JumpCloud's password manager. The initial setup was very easy, and we finished the integration in just a few hours.
What do you dislike about the product?
for now all works as expected
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user credentials for third-party apps with a single sign-on, eliminating multiple credentials. It simplifies managing users and groups, assigning them to apps, while offering a password manager. Great customer support adds value by resolving SSO issues.
Intuitive Access Management with Robust Features
What do you like best about the product?
I like the groups feature in JumpCloud because it makes managing access intuitive. The commands are great; they run flawlessly across the fleet of laptops we have. We use the reporting a lot; it's awesome. Reporting gives us what we need in a very compact format and yet allows us to pull detail when necessary. It's great for visibility and compliance, as well as details, and it's easy to use. The setup seemed to be pretty easy, and for the most part, JumpCloud walks us through the process pretty well.
What do you dislike about the product?
I would like JumpCloud to be more robust on the local computer side. A lot of the time is spent trying to get the computers reporting again or they pop up saying they need review, and I find I have to reinstall JumpCloud. Sometimes users might break JumpCloud in some way, or devices might be in storage so long that JumpCloud no longer trusts them, requiring a rewipe. I'd love a way for JumpCloud to be easier to install beforehand and set aside, ready to send out to users on short notice.
What problems is the product solving and how is that benefiting you?
I like JumpCloud for its intuitive group management and flawless commands across our laptops. The reporting feature provides compact visibility while allowing detailed insights, which is great for compliance. The ability to write and roll out scripts for specific business requirements has been very beneficial.
Simple Setup and Deployment with Solid OS Support
What do you like best about the product?
Ease of use and deployment. Setup is simple. OS support.
What do you dislike about the product?
Sometimes queue times are slow for deployment.
What problems is the product solving and how is that benefiting you?
Cloud based AD and MDM support. Makes it easy to remote access and deploy systems.
Centralized Cloud Directory That Simplifies Identity Management
What do you like best about the product?
What do you like most about JumpCloud?
What I like most about JumpCloud is its centralized cloud directory structure. This allows us to manage many things from a single platform without needing local infrastructure. The interface is clean and integration with other systems is easy. It greatly simplifies identity management, especially for growing organizations.
What I like most about JumpCloud is its centralized cloud directory structure. This allows us to manage many things from a single platform without needing local infrastructure. The interface is clean and integration with other systems is easy. It greatly simplifies identity management, especially for growing organizations.
What do you dislike about the product?
Pricing can also become significant as the number of users increases.
What problems is the product solving and how is that benefiting you?
What problems does JumpCloud solve, and how does it benefit you?
JumpCloud eliminates the need for traditional on-premises Active Directory infrastructure by providing a cloud-based directory service. It helps us centralize identity management and securely manage user lifecycle processes. This reduces administrative burden, improves security posture, and saves on infrastructure costs.
JumpCloud eliminates the need for traditional on-premises Active Directory infrastructure by providing a cloud-based directory service. It helps us centralize identity management and securely manage user lifecycle processes. This reduces administrative burden, improves security posture, and saves on infrastructure costs.
Simplicity and Centralized Management with a Few UI Hiccups
What do you like best about the product?
I use JumpCloud for managed authentication and appreciate it as a singular management portal for our clients' users, streamlining changes without needing to visit each individual computer. I like its simplicity, particularly in automating the installation process, and it doesn't add bloat to our computers. I think it's a great and simple product, and the initial setup was really easy.
What do you dislike about the product?
I feel like even with the new UI for their website, it's a bit annoying to have to go to a devices management section, then devices, then devices again just to get to what computers we manage. There's no shortcut for it that makes it easy. I access that page the most. If the user setup can be simplified a little bit, that would help a lot. It seems to have too many fields to fill out. Maybe if it could autofill a username or display name field instead of making you manually do it.
What problems is the product solving and how is that benefiting you?
JumpCloud serves as a singular management portal, making user management efficient by allowing changes without accessing each computer individually. It's simpler and often better than Intune, streamlining processes and saving time.
Secured VPN Connectivity with Intuitive UI
What do you like best about the product?
I appreciate JumpCloud for its smart token renewal process, which ensures that the VPN connectivity is secure. The combination of the user password and auth code provides complete security, making it 100% secure when accessing the company's network. I really like the user interface, which is pretty straightforward and facilitates entering the combination of the code and password, connecting within a few seconds. It also visually indicates the connection status, which is a significant improvement over legacy UIs. The setup was very easy and I'd rate it a nine out of ten. The support from the JumpCloud team was also good.
What do you dislike about the product?
I think it would be better if JumpCloud could send authenticator notifications directly to the phone instead of having to enter information on the keyboard. This would really help in approving notifications quickly.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a fully secure VPN solution without third-party involvement, ensuring 100% security. It smartly renews tokens, enhancing security, and requires both a password and an auth code, making network access more secure.
Comprehensive IAM/MDM Solution with Excellent Support
What do you like best about the product?
I like that JumpCloud's support is solid and always quick to help. The solution really offers a lot on the security front, which I find valuable. The cloud directory sync feature works really well for syncing over our users, and I appreciate the zero-touch enrollment for Apple devices. It's great.
What do you dislike about the product?
Policy management for devices has been a little tricky, especially on the Windows and macOS side. I would like to see a better flow for macOS.
What problems is the product solving and how is that benefiting you?
JumpCloud handles access management and mobile device management, integrates app access with major tools, and offers strong security support. Cloud directory sync is effective, and zero-touch enrollment for Apple devices is a standout feature.
Effortless SAML Login with JumpCloud
What do you like best about the product?
I appreciate JumpCloud's ease of use. The initial setup was easy, and I don't need to store passwords in the app database, which is great.
What do you dislike about the product?
nothing like that
What problems is the product solving and how is that benefiting you?
I use JumpCloud for SAML login, so I don't need to store passwords in the app database.
Powerful Management Features Backed by Outstanding Customer Support
What do you like best about the product?
The features like asset management, user management and software management but just as much their customer support service.
What do you dislike about the product?
I haven't run into anything that I dislike so far being a year into my journey.
What problems is the product solving and how is that benefiting you?
Being a team of one, it helps the automating of device deployments as well as onboarding users and applications.
Efficient MDM with Room for Improvement
What do you like best about the product?
I use JumpCloud for MDM for PCs, and I appreciate that it helps with patching and remotely supporting our devices. I also like JumpCloud's ability to create custom reports and policies, allowing us to remove and add columns from the reports. This customization lets us structure the reports to our business needs. Additionally, I found the initial setup to be pretty simple.
What do you dislike about the product?
I would like it if they supported more auto updates for applications. They also seem confused on what product their focus is on. When you login there are things about SSO that make it confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with patching and remotely supporting our devices. I like the ability to create custom reports and policies, which lets us structure reports to our business.
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