JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Powerful Device Management, SSO, and Password Tools
What do you like best about the product?
User and hybrid device management
Password manager
SSO
Password manager
SSO
What do you dislike about the product?
Sometimes we struggle with JumpCloud agent on a device. Onboarding new users takes a bit more time than we expected and involvement of IT team. We're working on identifying common issues in order to improve our process or request support from JumpCloud
What problems is the product solving and how is that benefiting you?
We have introduced JC in order to resolve some of the requirements from ISO27001.
Smooth Setup, Needs Better MDM for Mac/Linux
What do you like best about the product?
I use JumpCloud for user management and find it makes support engineer work easier and better for management purposes. The MDM feature is also something I like, and I find the initial setup to be smooth.
What do you dislike about the product?
MDM for Mac and Linux needs to be improved well. I need robust solutions like Windows in Linux and Mac environments.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user and end device management, making support engineers' work easier and improving management purposes.
Easy, Secure VM Access Management with JumpCloud
What do you like best about the product?
JumpCloud makes it very easy to manage access to our VMs in a consistent and secure way. We've been able to restrict access to only via SSH keys, and the deployment takes very little time.
What do you dislike about the product?
It can be a little confusing at first to understand the different aspects of JumpCloud's UI, and how they link together, but once you've spend a bit of time understanding it, it becomes clearer.
What problems is the product solving and how is that benefiting you?
It is solving the problem of secure access for multiple different teams to our products resources. It makes deploying accounts to new VMs very simple.
Great for Combining IAM, Device Management, and Windows SSO
What do you like best about the product?
Great place to combine IAM, Device management and SSO for windows. It has cross platform support as well.
What do you dislike about the product?
Nothing bad as such, it has some depth limitations and I feel the UI could have been better
What problems is the product solving and how is that benefiting you?
A cross-platform, all-in-one IAM tool with SSO integration and MDM support.
Secure Cross‑Platform Management
What do you like best about the product?
I like how JumpCloud provides a single, intuitive console to manage identities and devices across Windows, macOS, and Linux, making daily IT work much simpler.
I also appreciate its strong security features like MFA and Zero Trust‑aligned controls, which significantly enhance organizational security
I also appreciate its strong security features like MFA and Zero Trust‑aligned controls, which significantly enhance organizational security
What do you dislike about the product?
I dislike that reporting and analytics feel limited, often requiring external SIEM/BI tools for deeper insights.
Some MDM features lack granularity, causing issues like policies impacting all profiles or apps becoming “orphaned.
Some MDM features lack granularity, causing issues like policies impacting all profiles or apps becoming “orphaned.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing identities and devices across mixed OS environments from one unified console, removing the need for multiple disconnected tools.
This benefits me by improving security with MFA and centralized access controls while streamlining daily IT operations and reducing complexity.
This benefits me by improving security with MFA and centralized access controls while streamlining daily IT operations and reducing complexity.
Comprehensive Security with Intuitive Monitoring
What do you like best about the product?
I like that JumpCloud has an intuitive dashboard that makes it easy to monitor my company's machines. The functionality offered is exactly what we need.
What do you dislike about the product?
The initial setup was a little difficult given that we already had machines running local accounts and there's no way for Jumpcloud to either take over or remove those accounts. For non-local employees, there's a bit of hassle to get machines set up for the first time. It's not easy to find and view the output from command history. Insights/logs could be a bit more granular and include some more items (for example, it would be nice to see the output from historical connection probes and not just login events).
What problems is the product solving and how is that benefiting you?
We use JumpCloud to monitor for compliance and ensure security in case of device loss or theft
Centralized Device Management with Automatic Policy Assignment
What do you like best about the product?
Manage remote devices in a central place, access management across different platforms, support Windows, macOS, and Linux from a single interface which reduces operational complexity a lot.
What do you dislike about the product?
The interface and policy structure can feel complex at times, need to navigating multiple areas of the console, slow down the initial setup for new administrators.
What problems is the product solving and how is that benefiting you?
Helped device management across different operating systems, and easy to assign and monitor device policies from a centralized interface.
Modern Cloud Directory Platform
What do you like best about the product?
What I like best about JumpCloud is its ability to unify identity, access, and device management into a single, cloud‑native platform. It simplifies IT operations by providing a single source of truth for users and devices, while enabling strong security through SSO, MFA, and automated onboarding/offboarding—especially valuable in hybrid and remote work environments.
What do you dislike about the product?
What I dislike about JumpCloud is that the initial setup and policy configuration can be complex, especially for organizations migrating from traditional Active Directory or managing advanced security use cases. Some integrations and advanced features also have a learning curve, which may require additional time, documentation, or support to fully optimize
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the problem of fragmented identity, access, and device management across cloud and on‑prem environments by bringing users, devices, and authentication into a single, cloud‑native directory. This benefits us by simplifying onboarding and offboarding, improving security with centralized SSO and MFA, and reducing operational overhead through a unified platform for managing a hybrid and remote workforce.
Powerful Cloud IAM Platform with Premium Pricing
What do you like best about the product?
I like JumpCloud’s ability to centralize identity, access, and device management across Windows, macOS, and Linux from a single cloud-based console. Strong features like SSO, MFA, and user lifecycle automation make it easy to manage secure access for distributed, cloud‑first teams.
What do you dislike about the product?
The main drawback of JumpCloud is its relatively high pricing, which can be a challenge for smaller or cost‑sensitive organizations. Additionally, some advanced configurations can feel complex and may require a learning curve for new administrators.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing user identities, devices, and access across multiple operating systems in a single, cloud-based platform. This benefits me by reducing administrative effort, improving security through SSO and MFA, and enabling consistent access control for remote and distributed users.
Multiple Products Under One Roof: User Management, LDAP, and Inventory Management
What do you like best about the product?
Multiple products "under one roof", such as user management, LDAP, inventory management.
What do you dislike about the product?
UI can be confusing at points, and requires multiple clicks to achieve something simple. Better API would be great, and would like to see libraries for popular languages.
What problems is the product solving and how is that benefiting you?
User management, inventory management.
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