JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Simple and user-friendly!
What do you like best about the product?
The user interface is clean, well-organized, and very beginner-friendly, making it easy to navigate and manage without a steep learning curve. Even for someone new to identity and access management, getting started with JumpCloud feels straightforward. It’s designed in a way that helps you find what you need quickly and get tasks done efficiently.
What do you dislike about the product?
I dislike about JumpCloud is that it’s still missing some integrations with other widely used technologies. While the platform covers many core features well, the lack of seamless integration with certain third-party tools can create extra steps or workarounds. Expanding native support for more external services would make it even more powerful and versatile in diverse IT environments.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping me centralize access to all my applications through a single identity provider (IdP), which simplifies user management and strengthens security. By having all users authenticate through one platform, I gain much more control over who has access to what, and I can monitor user logins more effectively. This centralized approach not only improves visibility but also reduces the complexity of managing multiple authentication systems.
Jumpclud evaluation
What do you like best about the product?
I like the possibility of enrolling different types of devices easily.
What do you dislike about the product?
I think it would be better to have an easy-to-see enrollment link (like JAMF provides) instead of having a copy at the bottom.
What problems is the product solving and how is that benefiting you?
Jumpcloud allow me to management windows and linux devices easily.
Comprehensive MDM and SSO Solution with Stellar Support
What do you like best about the product?
I use JumpCloud as my one-stop solution for MDM, SSO, and asset management. I find the UI very simple to understand. As an admin, having access to 24/7 live support is great because whenever I have issues with any functionality or other issues, I always get help from the support team and links to their documentation. The initial setup was pretty smooth with the help of JumpCloud's implementation engineers.
What do you dislike about the product?
I think the asset management can be improved to ensure that apps like Vanta report the asset owner field appropriately. I have had issues with this mismatch previously.
What problems is the product solving and how is that benefiting you?
JumpCloud is my go-to for MDM, SSO, and asset management. It helps me track asset and user lifecycle, manage access with user groups, and enforce security compliance policies effectively.
Simple to implement from day 1
What do you like best about the product?
From the initial demo and kick off calls, the JumpCloud team was super supportive. They provided resources and personal touch points to ensure I was getting the most out of my demo. Even through the negotiations and agreement process they were understanding and supportive throughout.
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
What do you dislike about the product?
The JCADMU tool isn't perfect, and even working with their support we couldn't find a solution to the issue I was seeing (active profile despite the fact that the PC was shutdown and the account never accessed) but I found a workaround using Safe Mode (not ideal but did work in the particularly stuck cases) to resolve those on my own.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
What problems is the product solving and how is that benefiting you?
Single platform for managing and deploying Mac, Linux and Mac devices. We also use it for software deployment to ensure all new laptops receive the same software, and ad-hoc requests can be handled with 1 to zero touch. This also allows us to limit the amount of administrative access we need to to provide to our users lowering our potential for other IT issues.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
Good to implement and ease of use, needs to improve Apple MDM section
What do you like best about the product?
Really complete platform, great to set users in the center of the management, great variety of modules and implementation, also good to have a single product for protect and SSO automatically deployment. Perfect to mange different platform of clients and apply easily configurations and policies. We also received support for first implementation.
What do you dislike about the product?
Lacks of functions in the Apple MDM section, missing ChromeOS management.
What problems is the product solving and how is that benefiting you?
Managing different client solutions, centralizing user management, enforcing security rules and delivering compliances, easily delivering SSO.
Wonderful System!
What do you like best about the product?
Jumpcloud's features are fantastic and I find to be the most advanced MDM tool in the market! I particularly like the user and device management tools, makes it very easy to manage our devices.
What do you dislike about the product?
Waiting for some updates to roll out- great features but would just like sooner
What problems is the product solving and how is that benefiting you?
JumpCloud is an all in one product, does everything you need.
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
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