JumpCloud
JumpCloud, Inc.External reviews
3,846 reviews
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User-Friendly MDM with Stellar Support
What do you like best about the product?
I like how simple and easy the interface of JumpCloud is. I really like how involved the team is too. The support team is very helpful and able to help troubleshoot and increase our efficiency. It's valuable for remote support and connecting with users, allowing us to see the specs and health of our Macs.
What do you dislike about the product?
One thing that I think JumpCloud could be better with is the hybrid AD join. We're trying to incorporate that into our environment, and it just seems to not work.
What problems is the product solving and how is that benefiting you?
JumpCloud solves our MDM needs, manages inventory, offers remote support, and helps us connect with users. It's useful for seeing Mac specs and health, similar to Jamf.
Lightweight Mac MDM that can grow with you.
What do you like best about the product?
Simple Mac MDM, truly makes it easy to manage these things without having to set up a heavier solution.
What do you dislike about the product?
The AD sync program doesnt have a good control panel, you have to like reinstall it to change anything.
What problems is the product solving and how is that benefiting you?
being blind to our Mac users, we have a small Mac footprint, and this is lightweight and easy enough that im glad to use it for this small amount of users. it was more of a pain we wouldnt bother.
Simplified Mobile Management with Real-Time Deployment
What do you like best about the product?
I like JumpCloud for mobile device management because it keeps all our devices managed in one platform. I find the custom commands and the ability to deploy in real time particularly valuable. We can create custom commands for our devices and send them on a trigger, a delay, schedule, or immediately. This leads to faster corrections, troubleshooting, and deployment. The setup of JumpCloud was easy and very well coordinated between the JumpCloud team and our team.
What do you dislike about the product?
The part that doesn't work well is actually something that is not JumpCloud, but Chocolatey. The inclusion of this feature is nice, but the binding of these community-managed software sometimes leads to errors in versions or updates, and we are less aware or involved as a result.
What problems is the product solving and how is that benefiting you?
JumpCloud keeps all our devices managed in one platform. Creating custom commands allows for real-time deployment and troubleshooting, leading to faster corrections.
Simplifies Device & User Management Seamlessly
What do you like best about the product?
I like the unified management console in JumpCloud that allows me to simplify all of the IT-related tasks. It also makes managing policies across different OS versions possible. I am getting excellent value out of JumpCloud as it is.
What do you dislike about the product?
pricing model is often unclear
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage a fleet of devices from different vendors, simplify IT tasks, and provide seamless authentication for users. It solves problems like user and device management, access controls, and security.
Easy-to-Navigate UI with Powerful Cross-Platform Device Management
What do you like best about the product?
The UI is easy to navigate, it offers many features to managing your devices, both for Mac and Windows. The administrative part of the job and deploying the agent is relatively straightforward.
What do you dislike about the product?
It could take some trial and error when it comes to deploying 3rd party apps through JumpCloud... remote commands, especially longer ones, take longer to deploy and could delay testing. We had some issues with agents stop communicating with the management console and had to do a full uninstall and install to get online again. When you run a fully remote business - that could be proven challenging.
What problems is the product solving and how is that benefiting you?
remote MDM, managing laptop fleet
Reliable Active Directory Solution with Competitive Pricing
What do you like best about the product?
I like JumpCloud for its ability to fulfill the active directory needs of the agency. It's very reliable and priced competitively compared to other similar companies. I appreciate how it helps keep our PCs secure and allows us to push companywide policies to all devices. The ability to remotely access our other office PCs for troubleshooting is a large time and money-saving tool that I really appreciate. Having our devices as part of an active directory allows us to manage security with password and MFA settings, lets us quickly check the status of devices, and quickly lock out a device if it is lost or stolen.
What do you dislike about the product?
At our agency all users are setup with at least two monitors, when remotely connected it would be nice to be able to have an option to view both monitors at the other end of the connection at the same time instead of having to switch back and forth between the monitors.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage security through password and MFA settings, push companywide policies, and remotely troubleshoot, saving time and money.
Easy Credential Management and Smooth Google Workspace Migration
What do you like best about the product?
I like the ease of credential management in the platform. Migrating the assets from Google Workspace to JumpCloud's platform was particularly simple. I also liked being able to manage access to computer devices.
What do you dislike about the product?
Writing and implementing scripts were not always the easiest or intuitive. I was never fully able to integrate the remote login function, either.
What problems is the product solving and how is that benefiting you?
Asset management and SSO-like features were the primary reasons we signed up for a contract.
Easy Adoption and Centralized Identity Management with Cloud Directory Services
What do you like best about the product?
umpCloud has been easy to adopt and provides a centralized way to manage users and authentication across different systems. I especially like the Cloud Directory Services because they simplify identity handling without maintaining on-prem infrastructure.
What do you dislike about the product?
Some advanced configurations are not always intuitive and require digging through documentation. Certain workflows could be streamlined, especially when troubleshooting sync or policy behavior.
What problems is the product solving and how is that benefiting you?
umpCloud helps centralize identity and access management, reducing the overhead of managing credentials across multiple platforms. This improves consistency in access control and lowers operational effort when provisioning or updating users.
IAM thrilled to be using jumpcloud
What do you like best about the product?
Jumpcloud works very well as an IdP for many of our systems. It's easy to set up any given system we have to use Jumpcloud as an IdP (with MFA to boot) which helps us greatly as a PCI-compliant shop. Furthermore, the API makes it easy to automate auditing the various groups we have setup in Jumpcloud.
What do you dislike about the product?
I honestly can't say there's been something I've disliked. My only (small) gripe, and this is more personal preference, is when viewing user groups associated with a user. When I view user details, and then select user groups, I'd like it to default to showing bound groups vs. me having to select the "show bound user groups" option. Again, not a big deal.
What problems is the product solving and how is that benefiting you?
The big thing for us is RBAC. We have a plethora of systems that you need to be authenticated into and it would be completely unmanageable without Jumpcloud. This is great from a security perspective, allowing us to follow the principle of least privilege. It also supports our PCI compliance efforts.
Comprehensive MDM and IAM Solution in One
What do you like best about the product?
I use JumpCloud as an MDM for macOS and iOS devices and for managing access to SaaS services and Linux servers. JumpCloud solved the problem of streamlining access to different users across many Linux servers. I like that JumpCloud is a unique entry because it combines an Identity Provider and an MDM into one offering. It's essentially a one pane of glass for managing people and devices.
What do you dislike about the product?
Because it does many things, they are sometimes slow to integrate new features. For example, they have still not implemented Apple's DDM feature.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage access on Linux servers and for MDM on macOS and iOS devices. It streamlines access management and combines an identity provider and MDM in one platform.
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