JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Our IT team is finally able to focus on what matters
What do you like best about the product?
The administration of user identity and access management becomes streamlined through JumpCloud since the platform allows unified control of our complete IT infrastructure. User access permissions can be managed quickly through a simple step-by-step process that the system provides. MFA operates as a security measure by confirming that authorized staff members maintain access to protected information. Moreover this solution allows our IT personnel to work efficiently while managing both on-premises and cloud resources through its intuitive interface.
What do you dislike about the product?
Creating the system needs dedicated time but it mainly affects organizations which operate extensive technological infrastructure. System users must dedicate time to learn all capabilities that the software delivers. Users must learn how to use advanced system tools through an initial assistance program to master them. The brief data synchronization delays between different platforms have simple solutions that support teams can handle quickly.
What problems is the product solving and how is that benefiting you?
At the time when we had not implemented JumpCloud our user identity management and access handling procedures were difficult to manage. Each system used different tools which caused security complications and operation irregularities. The entire system has migrated to one unified centralized storage point. JumpCloud delivers automated access management functions which simultaneously reduces system performance errors and enhances security protection needs. JumpCloud enables our operations to function more efficiently since its data protection security features give us comfort regarding information security.
JumpCloud is very good cloud directory product but need to improve on dashboard navigation
What do you like best about the product?
The best about JumpCloud is very practical, easy to use and good for managing large organization directory. As the product is Cloud solution, it is really easy to use it remotely especially for internal IT support like me. I can solve several people's issue without having to meet them face to face. Additionally, it is really convenient for us to offboard talents from company and making sure that the access security is always on top.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
What do you dislike about the product?
JumpCloud might need to improve on the dashboard navigation.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a remote support cloud solution which solve my main problem, the needs to meet each of users in my organization when it come to troubleshooting devices or access problem. It also provides a all in one solution where it has Cloud Directory Services, MDM and SSO rather than purchasing each feature with several products/vendors.
Very good and intuitive UI, I love the product, but it’s still lacking some key features.
What do you like best about the product?
Nice UI, easy to find what you are looking for.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
What do you dislike about the product?
The navigation can be better, for example, to be able to open a device as a tab and minimize it instead of Closing it and going back and forth to the same place.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
What problems is the product solving and how is that benefiting you?
MDM is easy to install, and Apple BM integration works well.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
Ease of use, user friendly and I like the simplicity. Great UI also.
What do you like best about the product?
Great for Identity and access management
What do you dislike about the product?
Not sure i have one for now, it’s been great so far
What problems is the product solving and how is that benefiting you?
Having to manage devices and users in a central location.
JumpCloud SSO is very functional
What do you like best about the product?
User Directory, Device Monitoring, SSO Application, OS Patching Policies
What do you dislike about the product?
Android Interface that did not give me enough information
What problems is the product solving and how is that benefiting you?
SSO Application. Using One password for all application
It has been good and intuitive
What do you like best about the product?
I really like that JumpCloud simplifies user and device management in a single platform. The ability to manage identities, enforce security policies, and control access across different environments (Windows, Mac, Linux) is super convenient. Also, the integration with various apps and SSO support makes authentication seamless. Plus, the UI is clean and easy to navigate.
What do you dislike about the product?
The UI can feel slow at times, and some integrations lack flexibility. Also, troubleshooting errors isn’t always straightforward.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user and device management, enhances security with SSO and MFA, and reduces the need for on-prem directories. It saves time and improves access control.
A great solution for SME's looking for AD-like features without the on-prem requirement
What do you like best about the product?
Being able to manage users remotely, as well as have the best parts about AD without the downsides of an on-prem setup
What do you dislike about the product?
It's a bit expensive in the upper tiers, but you do get what you pay for ultimately.
What problems is the product solving and how is that benefiting you?
It allows us to effectively synchronise our machine users with our 365 Users.
Easy and secure access to everything I need
What do you like best about the product?
Authentication. Is fast and reliable, making password management much easier.
What do you dislike about the product?
The option to enable MFA should become mandatory as soon as you log in and it is disabled.
What problems is the product solving and how is that benefiting you?
The possibility of changing the password directly on the web portal or through the user's own password manager in Windows.
Feedback Regarding JumpCloud
What do you like best about the product?
It integrates identity, access, and device management into one platform. It gives us easiness of control.
It supports Windows, macOS, Linux, and cloud environments on a single platform.
We efficiently utilize SSO for approximately 500 applications, including our proprietary tools.
Zero Trust Security is a great feature that we are trying to implement. It includes rigorous access controls, ensuring top-tier security.
Strengthens user authentication with an additional layer of security.
It scales easily without any infrastructure issues.
Enforces policies effectively and enables remote device wiping, which works tremendously in User/Device Off-boarding.
Achieves seamless synching with existing Active Directory environments.
It supports Windows, macOS, Linux, and cloud environments on a single platform.
We efficiently utilize SSO for approximately 500 applications, including our proprietary tools.
Zero Trust Security is a great feature that we are trying to implement. It includes rigorous access controls, ensuring top-tier security.
Strengthens user authentication with an additional layer of security.
It scales easily without any infrastructure issues.
Enforces policies effectively and enables remote device wiping, which works tremendously in User/Device Off-boarding.
Achieves seamless synching with existing Active Directory environments.
What do you dislike about the product?
Pricing is a bit high.
Lacks deep customization and adaptive authentication.
Limited Office 365 integration.
Support is slow with inconsistent documentation. Maximum times it goes with Feature request.
Lacks deep customization and adaptive authentication.
Limited Office 365 integration.
Support is slow with inconsistent documentation. Maximum times it goes with Feature request.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies identity, access, and device management across multiple platforms, enabling secure SSO, Zero Trust security, seamless scaling, policy enforcement, and smooth AD integration—all in one unified solution.
JumpCloud streamlines user management and enhances security for our business.
What do you like best about the product?
I rely on JumpCloud daily—it’s a critical tool for our business operations. Setting up applications is straightforward, and managing user accounts is even simpler. The role-based permission management significantly reduces complexity, allowing us to handle user access quickly and easily. As a SecOps engineer, I particularly value how effortlessly I can access the machines needed for evidence collection during audits. We have hundreds of users, more than 50 applications, and 15 teams, so managing authentication without JumpCloud would be a nightmare. JumpCloud simplifies the process, making user permissions easier to manage and audit. I also appreciate the API, which allows us to integrate Jumpcloud into our log management, SIEM/XDR, GRC, and audit evidence-gathering scripts.
What do you dislike about the product?
I have a few minor suggestions. Making it easier to manage ingress logs and forward them to our SIEM and log management platform—ideally without having to depend so much on the API—would improve the overall experience. Additionally, the structure can get a bit tangled. For example, users are assigned to user groups, which are then linked to device groups, and at scale, it becomes challenging to trace which user is associated with which device group. While this complexity is probably inevitable for large organizations, it would be helpful if there were a more straightforward way to manage these relationships.
What problems is the product solving and how is that benefiting you?
JumpCloud really simplifies the process of managing user access and permissions across all our applications and teams. With the large number of users and apps we have, handling authentication manually would be extremely difficult, but JumpCloud streamlines the whole process. It also saves me a significant amount of time when I need to access machines for audits, and the role-based access controls help us maintain security without unnecessary complications. Everything stays organized and secure, but without the usual complexity. Since we are required to comply with PCI-DSS, trying to meet those standards without the JumpCloud platform would be a real challenge.
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