JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A one-stop shop with plenty of potential
What do you like best about the product?
I have been utilizing JumpCloud for several years across different organizations, primarily for identity management and federated auth (SSO). The cloud LDAP and RADIUS features are probably my favorite part of the product: I find the core functionality to be executed very well. Setting it up is relatively straightforward, with no significant hiccups during initial implementation. I appreciate how JumpCloud acts as a one-stop shop for directories and users. Remote Assist stands out as a reliable alternative to previous solutions like TeamViewer, and has been a pretty big value add since it was released.
What do you dislike about the product?
I found the documentation for Mobile Device Management (MDM) with iOS somewhat lacking, especially during transitions between versions such as iOS 17 to iOS 18... though it seems to have since improved. I found that the SaaS management feature, while useful, still needs enhancement to better match the versatility offered by other vendors. I also found the password manager lacking in comparison to established alternatives like Bitwarden and Dashlane, particularly in terms of UI/UX.
What problems is the product solving and how is that benefiting you?
The primary problem we solve with it is identity and directory management. It reduces overhead with cloud-based user management, eliminating the need for on-premise solutions. It also offers SSO via SAML and OIDC, and, via cloud LDAP, allows us to offer robust, secure auth on systems that would otherwise be reliant on UNAP. We also use JumpCloud as an MDM provider on iOS, Android, and macOS devices.
Great platform and responsive support
What do you like best about the product?
We've found the best thing about JumpCloud is the ease of use and implementation provided by the configurable user, policy, and device groups. It makes managing large groups of users in different departments and different device platforms very manageable, both in terms of seeing an overview of everything and in terms of only viewing details of a given subset.
What do you dislike about the product?
The main downside is the lack of clarity around risks and caveats of certain features. There is plenty of documentation, but we've found that when looking for information on a particular feature, different help articles will contain different info. This has made some integrations significantly more difficult, though customer support was always responsive and helpful in these scenarios.
What problems is the product solving and how is that benefiting you?
JumpCloud is allowing us to consolidate the administration of our clients' devices, and hardening access to the various services they use. It's also enabling us to deliver much faster support via the system information provided in the JumpCloud portal, and the remote commands we're able to run.
Jumpcloud is a must have a cloud-based directory platform
What do you like best about the product?
The Jumpcloud UI is very user-friendly. Adding users, user groups, and SSO applications is easy. Jumpcloud has a wide range of integrated applications, making adding applications super easy.
What do you dislike about the product?
There are many great out-of-the-box security policies for MDM devices. However, I wish some of these would allow for a bit more customization.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps us with secure identity management, provisioning access to Cloud applications securely via user groups, and enforcing MFA.
One of the best cloud directory
What do you like best about the product?
Easy to register and easy to use of identity management features in single platform along with the MFA features
What do you dislike about the product?
Limited customization options
Dependence on Internet Connectivity
no option for onpremise
Dependence on Internet Connectivity
no option for onpremise
What problems is the product solving and how is that benefiting you?
builtin features, Centralized Identity Management, Traditional directory services require significant IT overhead. JumpCloud is cloud-native which allow us to work from different locations
Jumpcloud is a robust cloud-based directory platform.
What do you like best about the product?
I enjoy the seamless SSO integration as well as the ability to run wireless commands and support systems without having to impact end users. We use it everyday in place of a traditional Active Directory. Easy to implement quick fixes. Customer support is very responsive.
What do you dislike about the product?
I come from a Microsoft background, so missing traditional AD is the only downside I found. Maybe a group policy feature?
What problems is the product solving and how is that benefiting you?
JumpCloud solves for an enterprise environment that doesn't leverage traditional Active Directory. It is easy to manage and has a lot of flexibility in what services it can provide. Our environment is almost exclusively in the cloud and this was a big part in making that happen.
Highly Recommend
What do you like best about the product?
The user interface is extremely user friendly and helpful when trying to get the jump on things.
I learned a great deal by just poklng around and even more when I did the training that JumpCloud also provides.
I learned a great deal by just poklng around and even more when I did the training that JumpCloud also provides.
What do you dislike about the product?
The pricing is the only thing keeping my company from doing more with jumpcloud. Right now a lot of Saas based systems are doing everything they can to milk as much as possible out of clients and some clients are small businesses that need more of a break.
What problems is the product solving and how is that benefiting you?
MDM policies being pushed out to end users remotely.
Ease of Access Control
What do you like best about the product?
Access control & mobile device management options
What do you dislike about the product?
nothing comes to mind for what to dislike - though the MDM bit could use a facelift
What problems is the product solving and how is that benefiting you?
being able to quickly shut down accesss
Great interface and UX
What do you like best about the product?
Very intuitive for users of all IT disciplines both new and seasoned to the industry.
What do you dislike about the product?
Jumpcloud can be buggy sometimes when you toggle between menu selections.
What problems is the product solving and how is that benefiting you?
Solving IT initiatives across different time zones and countries.
cover most of features
What do you like best about the product?
Most of the users connect with Google, it is a good jump cloud support Google Workspace
What do you dislike about the product?
The price is too high, Please make it affordable or all users
What problems is the product solving and how is that benefiting you?
Single sign on
Go to tool for all in one solution for small and medium sized companies
What do you like best about the product?
1. It is easy to use
2. superfast customer support responses
3. All-in-one feature-packed product, including - IAM, MDM, RADIUS, Password Manager, and Remote Assist.
4. It supports directory integration like Workday, O365/M365
5. Easy to deploy
6. Lifecycle management is much better now.
2. superfast customer support responses
3. All-in-one feature-packed product, including - IAM, MDM, RADIUS, Password Manager, and Remote Assist.
4. It supports directory integration like Workday, O365/M365
5. Easy to deploy
6. Lifecycle management is much better now.
What do you dislike about the product?
1. Device management is complex
2. Jumpcloud Agent Lacks remediation- e.g. if the agent is not contacting the console it doesn't remediate itself
3. Issue with Bitlocker key not found or it is unable to fully encrypt the device.
4. Patch is there but reporting is not at par
5. You need to know scripting to be able to write scripts to pull reports
2. Jumpcloud Agent Lacks remediation- e.g. if the agent is not contacting the console it doesn't remediate itself
3. Issue with Bitlocker key not found or it is unable to fully encrypt the device.
4. Patch is there but reporting is not at par
5. You need to know scripting to be able to write scripts to pull reports
What problems is the product solving and how is that benefiting you?
It supports multi-platform, Windows and MAC - MDM, JC has Radius Server with is a big Plus
showing 461 - 470