JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized Management, Easy to Use
What do you like best about the product?
I really appreciate how JumpCloud provides a centralized platform for managing devices, which replaces the need to use multiple platforms. This is particularly helpful as it allows for managing a variety of operating systems such as Macs, Windows, and Androids in one place. The centralized approach simplifies our operations significantly. Furthermore, I find JumpCloud easy to use, making the management process straightforward and efficient. This ease of use, combined with the centralized management capability, truly stands out and makes me more inclined to choose JumpCloud again.
What do you dislike about the product?
I found it somewhat challenging to start with JumpCloud as we needed to devise a method for creating kiosk modes, which was not straightforward.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized device management across different platforms, simplifying what was previously handled by multiple platforms.
Easy Deployment and Use, But Logging Needs Improvement
What do you like best about the product?
The facility to deploy and usage. The interface is clean and easy to wor.
What do you dislike about the product?
The logs from application are so poor. They need to develop something better.
What problems is the product solving and how is that benefiting you?
SSO is highly practical and well-suited for its intended purpose. On the other hand, integrating logs and establishing connectivity with other SIEM platforms can present some difficulties. Additionally, there is room for improvement in access management.
Reliable Platform with Automation Capabilities, But Pricey
What do you like best about the product?
I find JumpCloud's platform to be robust and reliable, providing a dependable solution for managing endpoints, automating tasks, and proactively monitoring systems. The endpoint automation and monitoring features are particularly useful in efficiently managing our clients' computers and networks. After overcoming initial setup challenges, I appreciate that it has been smooth sailing since then, indicating a stable and user-friendly experience. The platform's automation and monitoring capabilities make it a strong contender for continued use and future consideration.
What do you dislike about the product?
I had some problems initially with setting up JumpCloud, particularly when migrating the account to our tenant. Additionally, I would prefer if the cost was reduced.
What problems is the product solving and how is that benefiting you?
I find JumpCloud provides a reliable platform for managing endpoints, automating tasks, and proactively monitoring systems, enhancing our operations.
Outstanding Asset Management and Automation Features and software installation automation etc.
What do you like best about the product?
Best part of asset management, Remote control, software automation and many more.
What do you dislike about the product?
Some time we facing application down issue and feel slowness some times.
What problems is the product solving and how is that benefiting you?
System performance, remote handling, software installation automation etc.
Effortless User Management, Minor Delays in Sync and Reporting
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access from a single cloud platform. I love that it supports Windows, macOS, and Linux equally well — no need for separate tools. The SSO and MFA integrations work seamlessly, and onboarding/offboarding users takes just a few clicks. The interface is clean, intuitive, and well-documented, which saves a ton of time for IT and security teams.
What do you dislike about the product?
ometimes policy updates or device syncs can take a few minutes to reflect, especially on remote endpoints. The reporting features are good but could be more detailed and easier to filter for audits.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centralize user and device management across Windows, macOS, and Linux systems. It eliminates the need for on-prem Active Directory, simplifies SSO and MFA setup, and enforces security policies remotely. This has significantly reduced our administrative overhead and improved onboarding speed and overall compliance.
Unified Cross-Platform Management Made Simple
What do you like best about the product?
Cross-platform identity and device management allows you to control user access, manage devices across Windows, macOS, and Linux, and oversee applications all from a single location.
What do you dislike about the product?
The console UI is difficult to navigate, and the system still relies on an agent-based approach. Additionally, geo-fencing policy triggers and location tracking are not available for Apple devices, likely because of this agent-based dependency.
What problems is the product solving and how is that benefiting you?
Privilege Access management and Cross platform support
We unlocked our remote team's productivity
What do you like best about the product?
I like most that JumpCloud helps manage our varied fleet of devices running a variety of operating systems. Enforcing uniform security policies on both company issued and employee personal laptops they use to carry out work is incredibly useful and does not require complex scripting. Our small IT team saves a lot of time because it is possible to onboard new hires with pre-configured access quite easily.
What do you dislike about the product?
The extent of customization of access to certain applications can be a little opaque at times. More user-friendly wizards that help to create highly niche permissions on specific software would be a wonderful thing. Besides, although it works well with core access, it has taken a little more manual work than expected to integrate with some very specialized internal tools.
What problems is the product solving and how is that benefiting you?
We had difficulty with providing access to our expanding remote workforce in a secure manner. Employees frequently needed to await manual IT intervention to receive the tools and data they required. Today, using JumpCloud, new team members will be operational on day one with the necessary access and our IT department is no longer spending time responding to access requests.
Great UI and Product Management, Needs More Market Visibility
What do you like best about the product?
I liked the UI of the JC with having easy access and managing the products all in one place
What do you dislike about the product?
I believe they don't have visibility in the market
What problems is the product solving and how is that benefiting you?
Getting the all in one place access with easy deployment
Reliable and Scalable
What do you like best about the product?
As a smaller company managing nearly 50 devices, JumpCloud has been reliable and easy to use. While we haven’t encountered any major issues yet with our employees, it’s reassuring to know support is available if needed. We’re confident the platform will scale with us as our company continues to grow.
What do you dislike about the product?
For smaller teams, JumpCloud can feel a bit more complex than necessary at first. Some of the advanced features may take time to learn, but the platform is well-documented and support is available.
What problems is the product solving and how is that benefiting you?
As our team grows, managing access to multiple devices and applications can become challenging. JumpCloud’s centralized user and device management makes it easy to control who has access to what, helping prevent security issues and saving time on IT administration.
JumpCloud – A Powerful, User- and Admin-Friendly Platform
What do you like best about the product?
JumpCloud stands out as a versatile and secure directory platform that delivers an excellent experience for both users and administrators. Its intuitive interface makes it easy to manage users, devices, and access policies without unnecessary complexity. The environment is highly configurable, allowing IT teams to fine-tune security and compliance settings to meet their organization’s specific needs.
One of JumpCloud’s strongest points is its emphasis on security. Features such as multi-factor authentication, conditional access, and a built-in password manager help ensure that user credentials and company data remain protected at all times. Administrators benefit from centralized control and visibility, reducing the overhead typically associated with managing diverse systems.
In terms of compatibility, JumpCloud offers seamless support for all major operating systems, including macOS, Windows, and Linux, making it an ideal solution for mixed-device environments. This cross-platform flexibility enables consistent policy enforcement and streamlined user management across the entire organization.
Overall, JumpCloud combines ease of use, strong security, and extensive configurability into a single unified platform—making it a top choice for businesses seeking a reliable identity and access management solution.
One of JumpCloud’s strongest points is its emphasis on security. Features such as multi-factor authentication, conditional access, and a built-in password manager help ensure that user credentials and company data remain protected at all times. Administrators benefit from centralized control and visibility, reducing the overhead typically associated with managing diverse systems.
In terms of compatibility, JumpCloud offers seamless support for all major operating systems, including macOS, Windows, and Linux, making it an ideal solution for mixed-device environments. This cross-platform flexibility enables consistent policy enforcement and streamlined user management across the entire organization.
Overall, JumpCloud combines ease of use, strong security, and extensive configurability into a single unified platform—making it a top choice for businesses seeking a reliable identity and access management solution.
What do you dislike about the product?
Lack of some functionality on linux flavours in comparison to Windows and macOS
What problems is the product solving and how is that benefiting you?
Endpoints and servers management in one place, with high security and SSO, acting also as LDAP and RADIUS for different use scenarios.
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