JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
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Great MDM service for Mac
What do you like best about the product?
I like how I can directly add policies to Mac like restricting device upgrades. The interface is nicely laid out and enrollment is really easy. I love the ability to add a remote login for myself or my boss instead of the default local admin account we add. There's been a few times where the local account was there before I got hired on here and the password I have isnt working so I add my own account and am able to help the user.
What do you dislike about the product?
Sometimes Jumpcloud does not play nice with our BeyondTrust PMC software. This software prevents users from installing apps that are not company approved and instantly approves ones that we do like. It's easy to turn it off though, I open a command line and go into an authentication file and temporarily disable JumpCloud long enough for me to install a software, then re-enable it.
What problems is the product solving and how is that benefiting you?
When I don't know the password to the local admin account, I can use JumpCloud to add my remote account to the user's computer and login as an administrator. Also, I can add policies that restrict users from upgrading to the latest Mac OS before all the bugs have been worked out.
Best tool for remote/hybrid companies.
What do you like best about the product?
Secured, featured reach and without limitations. We've been using JC for 7 years now and we can't live without it. From Cloud directory (sync with EntraID and Google) to MDM, jumpcloud has it all and is constantly adding new features: SaaS management, Trusted devices, etc.
What do you dislike about the product?
It would be awesome if it would have a compliance section to consolidate evidence.
What problems is the product solving and how is that benefiting you?
Remote working security made easy. Secure controls with Trusted devices only. Passwordless logins. MDM for Mac, iOS, Windows, Androud and Linux. Patch management. conditional access policies.
Recommendations to others considering the product:
Go for it
A good all in one solution for IT Administrators
What do you like best about the product?
I like how I can centrally manage almost all facets of IT for my organization in an easy to use platform.
What do you dislike about the product?
There are some occasional bugs with software deployment but it usually fixes itself.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the issue of SSO making it very easy for me to manage and enforce SSO throughout my organization.
Useful and practical
What do you like best about the product?
We use JC at my organization to sync users' local credentials with their Google Workspace account. At the start we hit a few snags as we were learning to use the tool but the support provided by JumpCloud's team was instrumental in getting our users enrolled. Our organization mostly uses M365 so we only have a few users on JumpCloud but they are able to sign in every day and reset their passwords with little to no issue. The integration is very simple as well, all you have to do is send the user an invitation and have them click on a link.
What do you dislike about the product?
We accidentally synced every user in Google Workspace in Jumpcloud and were being charged for almost 200 licenses when we only needed 9. It would be nice if they were to implement a warning to prevent that from happening, and make it easier to remove users.
What problems is the product solving and how is that benefiting you?
Due to a merger, our organization is split into two, where one half of the users are on Microsoft 365 and the other half are on Google Workspace. Previously we were creating Microsoft accounts for everyone, even those who mostly used Google because it was the only way we knew to remotely manage and sync their logins. Once we discovered JumpCloud, we were able to reduce the licensing fees from Microsoft by offloading those accounts. Now the users in our other company can be onboarded with just a Google account. It reduces our workload and makes things easier on end users since they have fewer credentials to keep track of.
Very easy user and device management! User intuitive GUI
What do you like best about the product?
I love how easy it is to use, it is very user friendly. The GUI is very clean and concise. It also gives an easy way to track devices and update software as needed. I love how easy it is to run commands via JC.
What do you dislike about the product?
I do not have anything I can think of. I have been able to address any issues with the help of JC support.
What problems is the product solving and how is that benefiting you?
It allows us to have a single console that provides a way to manage and govern all of our devices, users, and their access to our softwares.
this is the best tool I've ever used.
What do you like best about the product?
The tool is exceptionally easy to navigate and use, and we consistently benefit from its continuous introduction of new features. It's a highly efficient solution, consolidating numerous services into a single platform, which has resulted in significant cost savings.
Our experience is further enhanced by our outstanding account manager and the highly responsive support team.
Our experience is further enhanced by our outstanding account manager and the highly responsive support team.
What do you dislike about the product?
A significant concern is the absence of a recovery mechanism for deleted items. Unlike competing systems, which typically offer a 30-90 day recovery window for such information, this system provides no similar safeguard.
What problems is the product solving and how is that benefiting you?
This MDM solution provides robust capabilities for tracking employee laptops and managing users. It allows for easy assignment and removal of users from permission groups. The tool offers seamless integration with various systems and is user-friendly. Additionally, it features JumpCloud Go, which enables monitoring of user application usage and the ability to block applications as needed. The solution also includes remote assistance functionality.
An easy to use Cloud-based LDAP software
What do you like best about the product?
It's very easy to use, and powerful. From one software i can manage identities, account creation on my devices, onboardings and softwares. I can deploy devices with zero-touch, instantly working out of the box. The customer service is available and ready to assist in every occasion
What do you dislike about the product?
The Software management section falls behind other competitors, as JumpCloud needs some particular file extensions for installers
What problems is the product solving and how is that benefiting you?
With jumpcloud we phased out the local Active directory, and integrated an MDM to easily manage our devices
It gave me a clear understanding of the platform's value proposition
What do you like best about the product?
Jumpcloud Directory its very great to replace AD
What do you dislike about the product?
One drawback of JumpCloud is its limited mobile device management (MDM) capabilities compared to more mature MDM solutions.
What problems is the product solving and how is that benefiting you?
Its good to automate if infra
Straightforward and Honest
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access policies from one central platform. I like that it works well across Windows, macOS, and Linux systems, which is great for a mixed environment. The SSO and MFA features are straightforward to implement, and I don’t need multiple tools for identity and device management anymore. The UI is clean, and the automation options (like Commands and Policies) save a lot of manual work.
What do you dislike about the product?
The reporting and analytics features could be more advanced. While the core functionality works well, sometimes it's hard to get detailed, customized reports or export data in the format I want. Also, the initial learning curve was a bit steep due to the number of features. More guided setup or onboarding help would be nice for new users.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us consolidate multiple tools into one unified platform, eliminating the need for separate solutions for directory services, MFA, SSO, and device management. Before JumpCloud, managing user access and devices across different operating systems was time-consuming and inconsistent. Now, we have centralized control over identities, access policies, and device security, which has improved our security posture and saved our IT team a lot of time. It's especially valuable for managing a remote or hybrid workforce, where centralized, cloud-based control is essential.
A great entry level all-device service
What do you like best about the product?
I can effectively manage all device types from a central place. Great integration with common IdPs and 3rd party applications. The simplified implementation compared more bespoke device specific solutions is the biggest draw. Specific solutions for windows and mac may have better overall controls, but JumpCloud is easier to manage for one person with multiple responsibilities. Customer support is also great, I can pretty quickly get help when I need it, either via the support portal or email.
What do you dislike about the product?
The documentation can sometimes be hard to find and/or follow. I can use the docs to get started but often find myself having to just experiment with the platform to get something done. That's not always bad, but sometimes can affect end users.
What problems is the product solving and how is that benefiting you?
I can cover a lot of of my Governance, Risk, and Compliance (GRC) requirements with Jumpcloud. For me, being a one man shop, it's the most effective way to support linux, mac, and windows devices without having to implement a solution for each platform or risk accepting low oversight.
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