JumpCloud
JumpCloud, Inc.External reviews
3,696 reviews
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comprehensive cloud directory platform
What do you like best about the product?
single source of truth for user identities
What do you dislike about the product?
It takes time to fully understand and leverage
What problems is the product solving and how is that benefiting you?
reduced administrative burden, the onboarding and offboarding users easier
simple security
What do you like best about the product?
it simplifies my login authentication process across my corporate services.
What do you dislike about the product?
no issues to report. Jumpcloud has been an improvement.
What problems is the product solving and how is that benefiting you?
overly complicated manual authentication.
Good Cloud Tool
What do you like best about the product?
Device management so far but it need more improvement on the MDM
What do you dislike about the product?
Limited feature on the MDM, needs more improvement on that
What problems is the product solving and how is that benefiting you?
Managing the remote devices
very good product for all types of platforms
What do you like best about the product?
jumpcloud it will work for all types of platforms
What do you dislike about the product?
Compared to other MDM platforms like Jamf or Intune, JumpCloud’s policy catalog is more limited, especially for macOS-specific settings
What problems is the product solving and how is that benefiting you?
Cost and Complexity of Traditional Directory Services
Effortless User and Device Management Across Platforms
What do you like best about the product?
From a macOS administration perspective, the cross-platform device management is a standout feature. Being able to enforce security policies, deploy software, and manage local accounts across macOS, Windows, and Linux from one place is a huge time-saver.
Security-wise, features like MFA, conditional access policies, and SSH key management give us enterprise-grade control without the complexity.
Security-wise, features like MFA, conditional access policies, and SSH key management give us enterprise-grade control without the complexity.
What do you dislike about the product?
Limited Advanced macOS MDM Controls: For macOS environments, some advanced MDM capabilities—especially those around bootstrap tokens, kernel extension approvals, and declarative device management—are more limited compared to Apple Business Manager integrated solutions.
Reporting and Logging: While basic logging is available, detailed audit trails and event reporting (e.g., real-time login events, policy enforcement logs, or failed access attempts) could be more granular and customizable without requiring API workarounds..
Reporting and Logging: While basic logging is available, detailed audit trails and event reporting (e.g., real-time login events, policy enforcement logs, or failed access attempts) could be more granular and customizable without requiring API workarounds..
What problems is the product solving and how is that benefiting you?
umpCloud is solving the challenge of centralized identity and device management across a heterogeneous environment—macOS, Windows, and Linux—all without the need for on-prem infrastructure. This is particularly valuable in a hybrid or remote workforce where traditional domain-based management like Active Directory falls short.
Presales Manager
What do you like best about the product?
Combining a solid UEM (Unified Endpoint Management) solution like Jumpcloud with an IDP (Identity Provider) creates a powerful framework for secure, efficient access control.
What do you dislike about the product?
When it comes to Mac management, workflows can be improvised to give more flexibility for admin in targeting Mac groups or individual devices.
External directory service integration are not fully available.
Automatic Application patching using internal app catalog maintained by Jumpcloud
External directory service integration are not fully available.
Automatic Application patching using internal app catalog maintained by Jumpcloud
What problems is the product solving and how is that benefiting you?
Inventory of all the devices enrolled into JC, maintain visibility on the overall devices wrt compliance, software patching and OS Patching etc.
On-boarding is made easy with JC, helping us to reduce on-boarding time of a new employee.
On-boarding is made easy with JC, helping us to reduce on-boarding time of a new employee.
seamless & effective software
What do you like best about the product?
Easier user & device management, most effective way to have RBAC. can complete the onboarding & exit flows in short span
What do you dislike about the product?
It supports most of the use cases but still there are many opensource tools/browsers that are widely used in industry for which jumpcloud doesn't have documented support.
What problems is the product solving and how is that benefiting you?
Jumpcloud has replaced the dependency of multiple tools and complex work flows and it provides the best way to provision the access to anything in the organisation.
Jumpcloud is the perfect solution for small startups
What do you like best about the product?
We use JumpCloud is used on a daily basis, especially for user management, access requests, and device monitoring. It's a central part of our IT operations, especially during onboarding and offboarding processes or when rolling out policy updates.
You can say it's an all in one platform where you can have IdP, Password Manager, MDM all in one place.
Their customer support is fast and helpful, they keep you updated all the time.
Implementations and integrations can be frustrating sometimes since there are some limitations especially in IdM.
You can say it's an all in one platform where you can have IdP, Password Manager, MDM all in one place.
Their customer support is fast and helpful, they keep you updated all the time.
Implementations and integrations can be frustrating sometimes since there are some limitations especially in IdM.
What do you dislike about the product?
UI/UX is a bit messy in my opinion, it can be simpler or organized better and that would make the daily less frustrating.
Supporting more SaaS applications for SSO and SCIM integration would be amazing. Even why I know they're working on that and adding new ones frequently.
Supporting more SaaS applications for SSO and SCIM integration would be amazing. Even why I know they're working on that and adding new ones frequently.
What problems is the product solving and how is that benefiting you?
JumpCloud's made our lives a lot easier by helping us centralize user and device management without needing an on-prem Active Directory. Before, onboarding and offboarding meant a bunch of manual steps, which wasn’t just time consuming, it also left a lot of room for human error. Now we’ve got it hooked into BambooHR with a custom integration, so users are created or suspended automatically, which saves us tons of time.
One of the biggest wins has been using SCIM to manage access and licenses across our SaaS tools. Instead of jumping into each app to add or remove people, it’s all handled from one place. It’s also been super helpful for enforcing policies and managing devices across macOS, especially with people working remotely. Overall, it just gives us more control and frees us up to focus on bigger projects instead of repetitive admin stuff.
One of the biggest wins has been using SCIM to manage access and licenses across our SaaS tools. Instead of jumping into each app to add or remove people, it’s all handled from one place. It’s also been super helpful for enforcing policies and managing devices across macOS, especially with people working remotely. Overall, it just gives us more control and frees us up to focus on bigger projects instead of repetitive admin stuff.
Great Product
What do you like best about the product?
Easy to navigate, great customer service. We have happily used it for years
What do you dislike about the product?
We haven't had any issues with this product
What problems is the product solving and how is that benefiting you?
We user it for device management across all our softwares and it saves us a lot of time!
Jumpcloud for IT monitoring.
What do you like best about the product?
Jumpcloud assists system administrators in monitoring users' daily activities on their devices. One of the main advantages of Jumpcloud is that it enables IT administrators to check whether users and their devices are active during office hours.
What do you dislike about the product?
The main thing i don't like about Jumpcloud is it provides sudo priviliges to the account which i haven't given permission to. Other than that Jumpcloud is effective to use.
What problems is the product solving and how is that benefiting you?
Business problem that jumpcloud is helping me is to protect the data of our customers. Customer are satisfied that we use jumpcloud for our security control.
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