JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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External reviews are not included in the AWS star rating for the product.
Jumpcloud's effect is seen by the people who use our organization
What do you like best about the product?
Easy for admins to manage. Pros: JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.
What do you dislike about the product?
As of now, I have not found any disadvantages in using JumpCloud.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for daily tasks such as creating and deleting users, resetting passwords, and enabling multi-factor authentication (MFA). We can create a user within minutes and schedule account activations or suspensions. Additionally, we can manage application access by adding or removing it as needed
Awesome product.
What do you like best about the product?
Jumpcloud is a very active application and user-friendly and feels like an awesome product.
Easily getting application access.
Good thing is MFA is there for security reason.
Very good for customer support.
Easily getting application access.
Good thing is MFA is there for security reason.
Very good for customer support.
What do you dislike about the product?
There is no dislikes as per my perception.
What problems is the product solving and how is that benefiting you?
I was implementing the SSO policy.
Great tool for IdM, MDM, and more.
What do you like best about the product?
Coming from organizations using older technologies like Active Directory, using Jumpcloud now is very refreshing. It is a feature-rich solution for identity management, mobile device management and more. It has made internal workflows within my organization much easier than ever, and there is no need for a wide range of applications anymore (and their associated upkeep) when Jumpcloud is able to perform the duties of all of them. Customer support has been good too, as I have opened a few tickets for some technical issues and received assistance in a timely manner.
What do you dislike about the product?
The MDM support for Mac is not great, but is currently being improved. I am also waiting on better support for mobile devices running iOS and Android.
What problems is the product solving and how is that benefiting you?
It makes managing IT resources much easier and effective, and the use of SSO makes workflows much easier for our end-users as well. The MDM functionality is allowing us to offboard other SaaS applications we use at my organization which saves us a lot of money as well as time as we don't have to watch multiple services to administer our diverse fleet of devices.
Jump Cloud is very helpful in terms of security and easier to manage
What do you like best about the product?
I absolutely loved the Single Sign-On (SSO) feature in JumpCloud
What do you dislike about the product?
Desktop application management is currently unavailable and i dont like the webconsol for admin and if by mistakly removed users from group, account will deactivate/suspend which i didt like in jumpcloud.
What problems is the product solving and how is that benefiting you?
The single sign-on (SSO) feature helps to solve user-end issues by allowing users to remember only one password instead of multiple passwords. Mobile Device Management (MDM) is a valuable feature from a security standpoint. Additionally, self-password reset will be a major advantage that requires zero tech support at the user end.
All in One - Jump Cloud
What do you like best about the product?
Easy to aceess and manageable. Its functions are very useful to manage large machines. Its all in one customer support tool with ease of integartion.
What do you dislike about the product?
Sometimes take more time to sync like their passwords and other commands which is hit from admin portal.
What problems is the product solving and how is that benefiting you?
Now we are using Jump cloud so no need to manage AD. Its a cloud base tool which give your system dependency.
Seamless SSO with Strong Security and Support
What do you like best about the product?
I have been using JumpCloud for almost two years and it has streamlined our identity management by providing SSO configurations, managing user accounts, and updating password policy. I appreciate that it acts as a cloud-initiated, scalable, and secure platform, enhancing security and making my work more efficient. With features like SSO, MFA enforcement, and centralized user management, JumpCloud has simplified our operations significantly. I particularly enjoy the streamlined access for platforms like GitLab, Clockify, and Bitwarden, and how it enhances security with MFA and conditional policies. The setup process was straightforward, although it required careful planning, especially with directory synchronization. I appreciate that any challenges we face, such as with access requests and SSO configurations, are swiftly handled by JumpCloud's support team who are receptive to feedback. With JumpCloud, the automated user provisioning and audit logs offer clear visibility into user activity and compliance, further enhancing our workflow. The seamless integrations with tools like Google Workspace and the robust security enforcement stand out as major advantages. Overall, JumpCloud offers a centralized, secure, and user-friendly solution, contributing to a more secure and efficient operating environment.
What do you dislike about the product?
I have encountered challenges with new features like Access Requests and SSO configuration. Although I am in constant touch with the JumpCloud support team, and they do take feedback, these areas require ongoing attention and improvements to fully meet our needs.
What problems is the product solving and how is that benefiting you?
I find JumpCloud enhances security with MFA and streamlines user management through SSO and automated provisioning, simplifying access control, reducing manual effort, and strengthening compliance.
Jumpcloud MDM is a good way to keep your IT fleet controlled and secured
What do you like best about the product?
Today we use Jumpcloud to manage our MacOS and Windows worksations.
Mac and Windows are managed the same way with no need to use different products.
And we even tried to manage a few Android devices with success.
It is a great way to apply security policies on our devices, ensure they are allways up to date and deploy software remotely. It is easy to use and the support is very helpful.
Jumpcloud API is very powerfull and permits to automate some tasks (such as alerting in Slack for example)
Mac and Windows are managed the same way with no need to use different products.
And we even tried to manage a few Android devices with success.
It is a great way to apply security policies on our devices, ensure they are allways up to date and deploy software remotely. It is easy to use and the support is very helpful.
Jumpcloud API is very powerfull and permits to automate some tasks (such as alerting in Slack for example)
What do you dislike about the product?
We import our users from Google Workspace and the configuration was quite tought the first time.
Today it is not possible to automaticly filter the users we are importing.
As a result we have some users in Jumpcloud that are in fact services accounts and not real people.
The API despite being powerfull is very fragmented (2 versions)
But the product is imporving months after months
Today it is not possible to automaticly filter the users we are importing.
As a result we have some users in Jumpcloud that are in fact services accounts and not real people.
The API despite being powerfull is very fragmented (2 versions)
But the product is imporving months after months
What problems is the product solving and how is that benefiting you?
As a full remote company, gaining full control on our devices is not easy.
In a few months with Jumpcloud we were able to gain access to 90% of our devices (integration is easy, chasing people to install Jumpcloud is less)
As a security engineer I was very happy to enforce security policies.
We enforced the usage of our antivirus, of the drives encyption and session lock.
But more important:
all our devices are now up to date in less than 3days (even for the browsers)
In a few months with Jumpcloud we were able to gain access to 90% of our devices (integration is easy, chasing people to install Jumpcloud is less)
As a security engineer I was very happy to enforce security policies.
We enforced the usage of our antivirus, of the drives encyption and session lock.
But more important:
all our devices are now up to date in less than 3days (even for the browsers)
JumpCloud: Streamlining IT Management
What do you like best about the product?
JumpCloud offers a comprehensive cloud directory platform that simplifies user management and enhances security across devices. Ideal for IT admins looking for a streamlined, scalable solution.
What do you dislike about the product?
JumpCloud's password manager needs work; the search feature lacks an 'Add All' button, forcing time-consuming one-by-one item additions. This oversight slows down workflow efficiency.
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines user management across devices, boosting security and efficiency. It simplifies IT operations, saving time and enhancing system control for admins.
Good tool for MDM and SSO solution
What do you like best about the product?
"Device management and user management features in the MDM are very nice."
What do you dislike about the product?
"Software patch management and OS update features are not up to the mark."
What problems is the product solving and how is that benefiting you?
User management is very smooth. application installation and executing commands are very nice.
Seamless Device Management With Full Control
What do you like best about the product?
The way it's integrated with Windows, MAC, and Linux including all the running editions.
The best thing is you don't need to rely on the other vendors for Directories As you will get the Cloud Directory from Jumpcloud itself. Implementation of Jump Cloud is very easy also, you will find a decent user-friendly console.
The best thing is you don't need to rely on the other vendors for Directories As you will get the Cloud Directory from Jumpcloud itself. Implementation of Jump Cloud is very easy also, you will find a decent user-friendly console.
What do you dislike about the product?
The limitations it is having with BYOD Devices. This is the only missing feature that puts Jump Cloud into a separate window from vendors.
What problems is the product solving and how is that benefiting you?
In an earlier stage, we were evaluating a single umbrella where we could get IAM, Cloud Directory services, MDM, and SSO. Compliance, and ITIL governance for our hybrid environment.
We face multiple challenges with different leader products available in the market as someone is having 3 things and for the remaining use case, we have to go for a separate OEM or console.
It is quite difficult for us to manage the multiple OEM consoles and suddenly someone suggested checking for Jump Cloud. Believe it or not, we evaluate the product for more than 2 months before concluding as before this we have many disappointments from other vendors. And finally, we found that Jump Cloud is offering us 95% of the features that meet our use case.
We face multiple challenges with different leader products available in the market as someone is having 3 things and for the remaining use case, we have to go for a separate OEM or console.
It is quite difficult for us to manage the multiple OEM consoles and suddenly someone suggested checking for Jump Cloud. Believe it or not, we evaluate the product for more than 2 months before concluding as before this we have many disappointments from other vendors. And finally, we found that Jump Cloud is offering us 95% of the features that meet our use case.
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