JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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JumpCloud as an alternative to Azure
What do you like best about the product?
We utilize JumpCloud as an alternative to Azure to run account based profile logins for all of our laptops and desktops in our work environment. The easability and management of this interface is the best. While we still integrate Microsoft accounts into the JumpCloud side we fullly utilize the interface on JumpCloud to push out all policies to windows devices, user accounts and SSO login for functionality to websites. Hands down they are a great alternative instead of going with an AD setup in Azure.
What do you dislike about the product?
This company is relatively new to the Windows environment itself as they mainly were Apple based when it first started. They are slowly rolling out new and great features but with new features come bugs and needed updates to fix those bugs. I would say that has been the most frustrating part when waiting on a fix.
What problems is the product solving and how is that benefiting you?
We do not run an active directory within our work environment. JumpCloud's solution to allow us to utilize their software to get around this has been helpful and cost effective. Their new and innovative features have also allowed us to push out policies for both devices and user's as well as push out patches via their new patching system. Their remote support feature integrated into the program also allows us to fully remote in and support users without having to install yet another program to do this.
I am generally please, not sure about how deep JumpCloud can go
What do you like best about the product?
It is pretty cheap and helps me for compliance with ISO 27001. Installation was easy, customer service was very responsive.
What do you dislike about the product?
I don't know how I can create custom policies (documentation). Also, don't think JumpCloud policies work well through the warnings I receive. At some points I just cannot resolve the warnings but the results are too cryptic to add on them.
What problems is the product solving and how is that benefiting you?
Compliance with ISO 27001
Easy Device management for MacOS
What do you like best about the product?
Provides easy onboarding and feature delivery for managing a fleet of Macs. The benefit for us was the ability to keep our existing device setups without formatting.
Customer support was really helpful with a great technical onboarding call.
Customer support was really helpful with a great technical onboarding call.
What do you dislike about the product?
The small user plan is no longer available and the device management features are mixed between two plans.
What problems is the product solving and how is that benefiting you?
Providing a secure way to manage our fleet of Macs
Cloud Directory Service with Great Integration Capabilities
What do you like best about the product?
Ease of Integration and implementation, User-Friendly Interface, Cross-Platform Support, Comprehensive Documentation and Support
What do you dislike about the product?
JumpCloud works great for unified user and device management, but I’d like to see more granular reporting and faster real-time syncs with directory changes. Those small gaps sometimes make large-scale administration slower, though the product is improving quickly
What problems is the product solving and how is that benefiting you?
JumpCloud provides a unified directory service that allows for centralized management of user identities across various applications and devices. This reduces the complexity of managing multiple user directories and streamlines user provisioning and de-provisioning. Its supports a wide range of operating systems including Windows, macOS, and Linux. This cross-platform compatibility ensures that all devices within an organization.
Multi OS MDM platform with most of available functionalities
What do you like best about the product?
User Friendly, works with the major OS systems, flexible functionality, API, and Great level of Support.
What do you dislike about the product?
There's no dark theme in the system, all the rest looks fine
What problems is the product solving and how is that benefiting you?
Software and configuration deployment. Patching Software and OS updates and restrict apps on the company laptops.
Overall a great alternative to more expensive MDM solutions
What do you like best about the product?
Ease of use and the ability to access from anywhere via the Cloud.
Ease of implementation of client machines.
Customer Support has been great for me for any issues I've had.
Easily integrated into the organizaition.
Ease of implementation of client machines.
Customer Support has been great for me for any issues I've had.
Easily integrated into the organizaition.
What do you dislike about the product?
Mobile app could offer more features.
A bit better patch management.
More detailed support of all GPO controls available in Windows 11 Pro/Enterprise
A proper desktop app of JumpCloud and not just a webapp/website.
A bit better patch management.
More detailed support of all GPO controls available in Windows 11 Pro/Enterprise
A proper desktop app of JumpCloud and not just a webapp/website.
What problems is the product solving and how is that benefiting you?
Mainly identity management and the ability to provision machines to the organization and manage those machines through JumpCloud.
Junpcloud makes it simple
What do you like best about the product?
Simple management in an easy to use interface. Partners nicely with Google Workspace.
What do you dislike about the product?
Very little to be honest. I feel the team have honed the feature set and the interface is quite slick.
What problems is the product solving and how is that benefiting you?
Made iAM management very simple compared to just going it alone with Google Workspace
Fantastic tool
What do you like best about the product?
- Simple, intuitive
- Always innovating
- Communication with customers is quick
- Connectivity with most of the shitty tools (SSO)
- Rapid implementation and distribution of software packages and commands
- Tool for daily use
- Always innovating
- Communication with customers is quick
- Connectivity with most of the shitty tools (SSO)
- Rapid implementation and distribution of software packages and commands
- Tool for daily use
What do you dislike about the product?
- Complex licensing
- There are not as many police options compared to others
- There are not as many police options compared to others
What problems is the product solving and how is that benefiting you?
I can have complete identity management, simplifying access controls and application security.
Streamlined Device Management, Needs Patch Management Refinement
What do you like best about the product?
I like that JumpCloud has been improving their services very quickly over the past year or two that I've been using them. They've added a ton more features, such as shadow IT detection and outside jump call asset management. They've also improved their API significantly with the version two launch and system insight, which has helped us make a lot of automations. These improvements have reduced our workload and the workload of everyone else on the team.
What do you dislike about the product?
I've noticed some issues with patch management. We still have some devices that are on pretty old versions of software, and I don't understand how they're still there when JumpCloud should be enforcing patching.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to ensure devices are healthy, enforce security policies, streamline onboarding and offboarding, maintain password complexity, and sync profiles. It also prevents device misuse and ensures devices are patched properly.
Effortless Multi-Platform Management with JumpCloud
What do you like best about the product?
I find JumpCloud incredibly easy to use. Once I learned how to navigate it, setting up and managing our systems became straightforward and convenient. I appreciate its versatility in allowing us to manage multiple operating systems, including Windows, Mac, and Linux, all from one platform. This cross-platform capability frees our employees to use their preferred systems without any restrictions. Moreover, JumpCloud's comprehensive policy options enable us to handle various administrative tasks without missing a beat, which is important for maintaining continuity across our systems. It's an all-in-one solution for our diverse tech needs, allowing for efficient management of our company's laptops and users. These features have greatly assisted in streamlining our processes.
What do you dislike about the product?
I find it limiting that JumpCloud lacks the capability to directly install or update existing software and view software or currently running processes inside systems.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage Windows, Mac, and Linux systems seamlessly, allowing users to choose their preferred platform while streamlining management into a single, convenient platform.
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