JumpCloud
JumpCloud, Inc.External reviews
3,736 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All in all I'd say Jumpcloud provided me with a pretty reliable enterprise management tool
What do you like best about the product?
It's a good value for money solution for user management. The initial installation was also a breeze.
What do you dislike about the product?
Out helpdesk team had quite a few problems using the product, for the most part stemming from mediocre UX and UI. Not wholly a fault of the product, since usually it has whichever features they're looking for, but they struggle to find them.
What problems is the product solving and how is that benefiting you?
Our org uses both Mac and Windows laptops for our work computers, so Jumpcloud lets us have a single pane of glass management for user identities and password enforcement that would otherwise be filled by a windows domain (if we didn't have many Macbooks in our env)
JumpCloud Review
What do you like best about the product?
JumpCloud has password management and SSO, MFA.
What do you dislike about the product?
Heavy learning is required for a JumpCloud user.
What problems is the product solving and how is that benefiting you?
Remote wipe and lock devices, so that we can prevent bad leavers.
Multiple OS MDM
What do you like best about the product?
JumpCloud has a lot of integrations it's very easy to use and it supports all the main operating systems Windows, Mac, Linux
What do you dislike about the product?
When using "Device trust" with Okta you need to verify that the JumpCloud agent is installed on the computer and it takes 2 more clicks to login.
Device trust has only 4 conditions and is shoud have more and custom ones.
There is no buit in option to deploy a certificate on Windows & Ubuntu.
Device trust has only 4 conditions and is shoud have more and custom ones.
There is no buit in option to deploy a certificate on Windows & Ubuntu.
What problems is the product solving and how is that benefiting you?
controling my workstations and making sure they are all updated and my security standards is a must on every workstation.
Enhance security of your organization with Jumpcloud
What do you like best about the product?
Jumpcloud Password Manager, which is more secure than any other Password manager.
What do you dislike about the product?
Jumpcloud Remote access is not as smooth like others platform.
What problems is the product solving and how is that benefiting you?
Jumpcloud is solving many problems for our organization. During user onboard and user management, securing user devices, remote support, Policy enforcement for the users, less privilege for users, offboarding users and secure password share by utilizing password manager.
Platform agnostic SSO and MDM with ever increasing value by the year
What do you like best about the product?
We love that it is platform agnostic meaning we can manage Windows and Mac, Android and iOS with a level of consistency whilst implementing zero trust features like for example no access to Dropbox unless you have a JumpCloud account using it on a JumpCloud managed device. We also use the integrated Password Manager which is a huge bonus and we are able to restore user password vaults without ever having access to the user data.
What do you dislike about the product?
Needs integrations with HaloPSA, Hudu and or similar core MSP centric tools. Could use some meaningful PDF reporting.
What problems is the product solving and how is that benefiting you?
Platform agnostic MDM. Identity management. Password management.
JumpCloud has been a game changer for our security and remote device management.
What do you like best about the product?
We are a small organization, but it has reduced risk, and provided so many needed tools in one subscription. When we ooked it was hard to find an MDM, Password vault, Sofware maintenance, and remote access tool all in one for MACs, PCs, Phone and Tablets. All in the budget for our growing Non Profit. The Support team is personal and friendly, and is willing to jump on a share to get you through the issues quickly. As a newbie to the MDM world, they have been generous with their time and assistance.
What do you dislike about the product?
I need more training and video time to actually use this application to its fullest.
What problems is the product solving and how is that benefiting you?
We needed a tool above and beyond the Google MDM solution that also offered MAC devices and Phones. Google also at the moment doen not support as many policies around software updates and pushing software with the same level of inventory control. As a remote Support person and administrator I cna in many cases set my policies and I know they will emain consitent across all out devices.
Cloud Native active directory
What do you like best about the product?
JumpCloud offers a highly convenient and user-friendly administrative experience. It incorporates the majority of essential components necessary for technical security and regulatory compliance. By eliminating the need to create and manage a traditional Active Directory domain, it significantly simplifies deployment and reduces administrative overhead. The lightweight agent installation delivers comprehensive functionality comparable to that of an on-premises Active Directory. Additionally, JumpCloud supports integration with a wide range of IT solutions, enabling efficient and streamlined access control management on a daily basis.
What do you dislike about the product?
Thus far, the product has aligned well with the organization’s requirements, and no significant issues have been encountered. However, there is room for improvement in the quality and responsiveness of customer support.
What problems is the product solving and how is that benefiting you?
There is no need to establish on-premises directory services or hire specialized personnel to manage them. JumpCloud offers a one-time deployment solution that delivers the full range of Active Directory services, while extending compatibility across various operating systems. It enables comprehensive identity and access management, including the enforcement of password policies, through a centralized platform—effectively serving as a single pane of glass for our organizational needs.
Single Pane of Glass
What do you like best about the product?
Everything is in one place, the team actually loves and utilizes feature requests to develop JC into something that people actually want. We actively see the changes we request becoming a reality and it is great. Implementation was very easy and the path to implement is straight forward.
What do you dislike about the product?
chat and phone are not available for standard support, only the ticketing system.
What problems is the product solving and how is that benefiting you?
it is a one stop shop for user, device, and authentication management. We create users in Jumpcloud and they propagate out to our other applications and their access is automatically configured. greatly simplified on and off boarding.
Easy to roll out and Secure
What do you like best about the product?
Jumpcloud is quick to roll out to all the users in the organization. They are constantly working on new features, which makes the application more inclusive for the IT department. Great customer support and troubleshooting. Integration of features into the organization is quick and easy.
What do you dislike about the product?
Pricing is super competive but has been increasing quickly. New features should be part of the platform and not add-ons.
What problems is the product solving and how is that benefiting you?
Access for users, security and monitoring for the IT staff.
Robust tool to manage our identities and machines.
What do you like best about the product?
The simplicity of the tool helped us a lot to manage our devices and identities, jumpcloud was compatible with all the scenarios we needed, including compatibility with the OpenID protocol, something standard in the systems we use.
What do you dislike about the product?
I believe it can improve greater compatibility with OpenID, even going with the implicit flow. But, by allowing the authorization code, it already serves us well.
What problems is the product solving and how is that benefiting you?
Managing the identities of the systems we have in the company, we are able to centralize everything within the tool, in a simple way and with the expected audit.
showing 571 - 580