JumpCloud: Identity-First Control and Unified Device Management Made Simple
What do you like best about the product?
What I like most about JumpCloud is that it gives strong control to IT teams without making things complicated. It feels designed for modern environments where users, devices, and access need to be managed from one place.
The identity-first approach is a big advantage. Instead of relying on networks or VPNs, JumpCloud focuses on users as the main security layer, which works very well for remote and hybrid teams.
Another thing I really appreciate is the ability to manage macOS, Windows, and Linux devices from a single console. Having one platform for all operating systems makes daily administration much easier.
JumpCloud also brings directory services, device management, access control, SSO, and MFA together in one system. This reduces the need for multiple tools and avoids integration issues.
Automation is another strong point. Running scripts, enforcing policies, and executing commands across devices saves a lot of manual effort and helps maintain consistency and compliance.
Being cloud-native is a major benefit. There is no need to maintain on-prem servers or domain controllers, which makes it ideal for cloud-first and distributed teams.
Overall, JumpCloud scales well as organizations grow and provides a clean, practical admin experience. It helps IT teams stay secure, organized, and efficient without the complexity of traditional directory systems.
What do you dislike about the product?
I dislike about JumpCloud is that some advanced features can feel complex at first, especially for administrators who are new to identity-based management. There is a learning curve when setting up policies, permissions, and integrations correctly.
Troubleshooting can also be challenging at times. When something does not work as expected, the logs and error messages are not always very clear, which can make root cause analysis take longer.
Another drawback is limited depth in certain areas compared to specialized tools. For example, while JumpCloud handles device management well, it may not be as deep or mature as dedicated MDM solutions for very advanced use cases.
Some configurations still require scripting, which is powerful but can be time-consuming if you are managing many edge cases. Better built-in templates and clearer guidance would help reduce this effort.
What problems is the product solving and how is that benefiting you?
MDM is good
Seamless Google/Microsoft Sync and RADIUS Authentication
What do you like best about the product?
Synchro with google and Microsoft and radius authentication,
What do you dislike about the product?
No EAP-TLS, using chocolater to update software, SSO price is expensive.
What problems is the product solving and how is that benefiting you?
Central ahtentication
Works Really Well for Mac Environments with Built-In Admin Elevation Tools
What do you like best about the product?
It works really well for a Mac environemnt. It has built in tools for admin elevation
What do you dislike about the product?
It does not have the granularity of Entra, but, it still great for Macs.
What problems is the product solving and how is that benefiting you?
Jump cloud is helping us with identity management on Macs. It also enables us to elevate users when admin is needed.
Centralized Identity Management That Simplifies MDM, SSO, and Directory Control
What do you like best about the product?
What I like best is the centralized approach to identity management. Having a single point of control for device management (MDM), SSO, and user directory simplifies the workflow significantly. It reduces the 'tool sprawl' usually required to manage a hybrid workforce.
What do you dislike about the product?
While the platform is powerful, the pricing structure has become a concern. The per-user costs add up quickly as we scale, especially when adding specific modules like MDM or Cloud RADIUS. It would be helpful to have more flexible, 'cafeteria-style' licensing rather than being pushed into higher-tier bundles for just one or two advanced features.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing a distributed, multi-OS workforce. It benefits us by consolidating identity, MDM, and SSO into a single pane of glass, which has streamlined our onboarding process and eliminated 'identity sprawl' for our users.
Review of JumpCloud Based on 1.5 Years of Usage
What do you like best about the product?
What I appreciate most about JumpCloud is its centralized and streamlined management of users and devices. It facilitates smooth onboarding, straightforward access control, and uniform security policies across all platforms. The interface is user-friendly, and implementing changes across various systems is both quick and dependable. Its cloud-based directory removes the necessity for complicated on-premises configurations, thereby simplifying administration and enhancing efficiency for IT teams.
What do you dislike about the product?
I most dislike in jumpcloud is the Serial number not updating in the admin portal.
What problems is the product solving and how is that benefiting you?
JumpCloud addresses asset management, user management, and software management while facilitating SSO with MDM. With this tool, we can efficiently take remote control of the system to diagnose and resolve issues.
Jump cloud Simplifies User, Device, and Access Management Across Platforms
What do you like best about the product?
jump cloud is ability to manage users, devices, and access from a single cloud-based platform making IT administration simple more secure across Windows macOS and Linux environments
What do you dislike about the product?
Jump cloud can be limited in advanced device control compared to other enterprise tools its policy and configuration options are not deep as something like Intune or Group policy in active directory support response time can vary
What problems is the product solving and how is that benefiting you?
Jump cloud centralizes identity device and access management making it easier to control user access and reduce manual IT work.
Centralized user management has simplified access control and streamlined multi-device onboarding
What is our primary use case?
I have been managing all the users across the organization with JumpCloud, where I have been accessing their devices and their access to different portals like AWS and other applications as well.
I had a lot of users, and for the laptops, some users were using Mac and some users were using Windows machines, so I was able to assign that there itself.
With the Terraform provider and some automations, I was able to put every user directly into JumpCloud itself.
In terms of managing JumpCloud or users, I was able to manage 300 people with just two people.
What is most valuable?
The good thing about JumpCloud is having something where in a single tool, I can manage everything: users, groups, their permissions, their different applications, integrations, and the devices.
I think JumpCloud positively impacts the organization because all employees just need to remember one credential, not more than that.
For user positivity, I noticed that the users don't need to log in to all different tools.
What needs improvement?
There is always room for improvements.
For how long have I used the solution?
I have used JumpCloud for more than a year.
What do I think about the stability of the solution?
The user interface was good.
Customer support was good; I was able to get prompt responses from them.
What do I think about the scalability of the solution?
Scalability was good; I never found an issue in terms of scalability.
How are customer service and support?
Customer support was good; I was able to get prompt responses from them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before JumpCloud, I checked Okta, AWS single sign-on and other tools as well.
How was the initial setup?
It was a direct purchase.
What about the implementation team?
It was managed directly with JumpCloud itself, so it was all being managed with JumpCloud.
Which other solutions did I evaluate?
If you are using JumpCloud, then do not use any other tool.
What other advice do I have?
I think I have covered everything and I am all covered. I think this was the first one I used directly. I would rate this review an 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Unified identities have simplified onboarding and significantly improved access security
What is our primary use case?
Our main use case for JumpCloud is unified identity and device management. Since Mensa Brands continues to grow, we need one central platform to handle everyone's access and ensure all devices are secure across different brands.
A good example of how I use JumpCloud for unified identity and device management in my day-to-day work is during onboarding. When a new employee joins one of our brands, we can set them up with a single identity in JumpCloud, which automatically provisions their access to various apps and grants them the right permissions for their devices, streamlining that process significantly.
What is most valuable?
The best features that JumpCloud offers are Single Sign-On, which is probably the strongest feature as it lets everyone access all their apps with just one login, saving them considerable time and hassle, and conditional access, which is critical as it helps us ensure only trusted devices can connect.
Conditional access has helped our team by blocking a contractor who attempted to access sensitive data from an unmanaged personal device, eliminating that potential security risk before it could become a problem.
Patch management in JumpCloud has been quite helpful as it ensures everyone's systems are updated, providing another layer of security for Mensa Brands.
JumpCloud has positively impacted our organization by drastically improving our security posture with better control over access, and we are definitely saving considerable time with automated onboarding and device management, allowing us to focus more on strategic projects.
What needs improvement?
I think the reporting in JumpCloud could be improved as it takes a while to pull the exact data you need sometimes. I notice the Linux agent still has some quirks compared to the Mac and Windows ones.
More granular controls for specific policies and better third-party integrations with some of the niche tools we use would help to make my daily work even smoother.
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
For how long have I used the solution?
I have been using JumpCloud for the last 1.5 years.
What do I think about the stability of the solution?
JumpCloud has been very stable in my experience. We have found it to be quite reliable with minimal interruptions, and any small issues are usually addressed quickly.
What do I think about the scalability of the solution?
The scalability of JumpCloud is really good. We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
How are customer service and support?
The customer support for JumpCloud is generally helpful. They have different channels and respond quickly when we need assistance.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used a mix of on-premises Active Directory and some cloud tools. The switch to JumpCloud was mainly to achieve a unified platform for better security and scalability for our remote teams.
What was our ROI?
We have definitely seen a return on investment. The time saved on onboarding and device management is significant, probably a 75% reduction, and our security incidents have dropped close to zero, which is a huge positive.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing is that it is competitive, though licensing can get a little complex with different tiers and add-ons. Setup costs are mainly tied to the time and resources needed for the initial deployment.
Which other solutions did I evaluate?
Before choosing JumpCloud, we evaluated other options such as Microsoft Azure ID and Okta, but JumpCloud felt like the best fit for our specific cross-platform needs and zero-trust approach.
What other advice do I have?
We have seen specific outcomes since implementing JumpCloud, cutting our onboarding time significantly, probably by about 75%, and security incidents related to unauthorized access have dropped close to zero.
More granular controls for specific policies and better third-party integrations with some of the niche tools we use would help to make my daily work even smoother.
My advice to others looking into using JumpCloud would be to clearly define your specific priorities, especially for cross-platform management and security, and ensure to thoroughly test the setup with your existing tools to ensure smooth integration. I would rate this product an 8 out of 10.
Unified directory and device management has streamlined remote workforce security and onboarding
What is our primary use case?
My main use case for JumpCloud is as an MDM tool. JumpCloud is essential for my team in mobile device management, and I also use it as an Active Directory solution. I use JumpCloud to provide admin access, enable specific application sideloading, manage all software, and handle inventory management. My primary use case for JumpCloud involves application management and Active Directory functionality. I use JumpCloud for monitoring devices and providing specific access controls, including administrative access and application-specific controls, as well as resource sharing. I can track or lock out systems in case of loss or other security concerns.
An excellent use case for JumpCloud is addressing the management of a remote or hybrid workforce. A unique use case involves rapidly deploying devices to new employees without requiring them to come into the office. My team leverages pre-configured policies and zero-touch deployment to ship devices directly to employees, already configured and secure. This eliminates geographical limitations and ensures compliance from day one.
What is most valuable?
In a day-to-day context, the best features JumpCloud offers for my organization are the unified directory and device management. The ability to consistently manage user access and security policies for a diverse fleet of devices from a single pane of glass is critical for daily operations. It simplifies routine tasks including onboarding and offboarding and significantly strengthens security.
Integration capabilities are a key component of JumpCloud. JumpCloud integrates seamlessly with many common cloud applications through SSO and SCIM provisioning, which streamlines access and enhances security. For reporting, JumpCloud provides detailed audit logs and reports on user activity, device status, and policy compliance, which is crucial for security and regulatory compliance.
A key positive impact JumpCloud has on my organization is significant time savings. By centralizing user and device management, IT teams can reduce the time spent on manual tasks, potentially freeing up 20 to 30 percent of their time. Security is also improved, with specific metrics showing a reduction in security incidents due to enforced MFA and conditional access. Employee productivity benefits through seamless SSO and faster onboarding.
What needs improvement?
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases.
From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility.
Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
For how long have I used the solution?
I have been using JumpCloud for one and a half years.
What do I think about the stability of the solution?
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management. Any occasional incidents are typically addressed promptly.
What do I think about the scalability of the solution?
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts. It allows for seamless expansion without major disruptions to management or security.
How are customer service and support?
Customer support is generally responsive and helpful, with various channels available. However, faster response times and more comprehensive or specialized documentation would be beneficial, particularly for complex queries.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used a combination of on-premises Active Directory and several disparate cloud tools. The switch to JumpCloud was primarily driven by the need for a unified management platform, improved security with zero-trust capabilities, and better scalability for a growing remote workforce.
What was our ROI?
I have seen a significant return on investment. Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent. Time saved on onboarding and offboarding users is also measurable, leading to improved employee productivity.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that pricing can be considered competitive with similar cloud platforms, though licensing can become complex with different tiers and add-ons for various features. Setup costs are mainly tied to the time and resources needed for the initial deployment and migration, which can vary depending on the organization's complexity.
Which other solutions did I evaluate?
Before choosing JumpCloud, I evaluated other options, such as Microsoft Azure Active Directory and Okta. JumpCloud was ultimately chosen due to its comprehensive cross-platform management capabilities and its native zero-trust approach.
What other advice do I have?
JumpCloud is typically deployed as a pure cloud solution, functioning as a public cloud-based directory and management platform. It is designed to replace or complement legacy on-premises systems, facilitating a hybrid model during transition, but its core functionality is cloud-native.
JumpCloud operates on its own cloud infrastructure rather than being deployed directly on a specific AWS, Azure, or Google Cloud platform by the customer.
I rate JumpCloud an 8 out of 10 overall, balancing its strong unified management and security features with the potential for initial configuration complexity. I choose 8 out of 10 because this rating primarily reflects the areas for improvement, such as the initial complexity and the desire for more granular reporting and specific integrations. While it excels in its core functions, addressing those specific pain points would push it closer to a 9 or 10.
Effortless Multi-OS Management with Powerful Remote Assist
What do you like best about the product?
There are many reasons I appreciate this product, but the ability to manage different operating systems from a single platform is especially helpful. I also find the remote assist feature to be excellent. Additionally, the option to use Commands has proven to be extremely useful on several occasions.
What do you dislike about the product?
At times, I find the help resources difficult to follow. I do understand, though, that maintaining them so they remain current and user-friendly is truly a Herculean task.
What problems is the product solving and how is that benefiting you?
I manage a wide range of devices and operating systems, including phones, Windows 10 and 11, Mac, Linux, iOS, Android, and Windows Server. As the sole IT department, I am responsible for keeping everything running smoothly. In addition to my IT duties, I also serve as a housing director and grant administrator. I truly appreciate anything that can help me handle the demands of managing this mid-sized company more efficiently.
