JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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JumpCloud Does It All
What do you like best about the product?
The most helpful thing about JumpCloud is the ability to work in tandem with our IT firm to help get new computers up and working for new staff members quickly. As a predominant user of Apple Mac products, JumpCloud's end user interface is always so sleek and modern, and matches the Apple aesthetic. Since I predominantly am helping the end user at their computer, having the JumpCloud system be easy to use and work for the staff is paramount. I can honestly say that I have never run into a major or serious issue that has put our computers at risk or prevented us from working as usual while using JumpCloud's services.
What do you dislike about the product?
The only downside I have encountered with JumpCloud is that sometimes it takes longer than I would like for new systems to come online. There have been a few times with new computers/users that getting them set up for the first time or getting their computer to show their user login takes longer than I would like. It always ends up working out, but it sometimes makes the onboarding process take longer on my end.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us solve the management of our computers, as well as managing what users are assigned to what computer. Having the ability to add a user to any of our computers in the system almost instantly is a huge plus and makes swapping users if an incident with a computer appears much easier, and allows our users to continue working seamlessly.
Great Google Workspace Integration, Setup Takes Time but Worth It
What do you like best about the product?
The intergation to Google workspace and the way you can connect directly yo the device
What do you dislike about the product?
complex setup but once it is done it is easy to use
What problems is the product solving and how is that benefiting you?
management of all devices in one portal
MDM For OS Masters
What do you like best about the product?
It solves my day to day OS compliance task.
What do you dislike about the product?
Can't uninstall softwares which are already installed by old MDM.
What problems is the product solving and how is that benefiting you?
The integration between all my SaaS applications through webhooks and APIs works seamlessly — even better than I expected. It’s the simplest and most efficient MDM solution I’ve used in my entire career. Which save time so much.
Easy setup and installation and user management
What do you like best about the product?
Its easy to download and use, ITs easy to install and work with you can easily setup groups and access and give people the access they need.
What do you dislike about the product?
The thing i dislike about JumpCloud is there is no MFA on the laptop only the phone application.
What problems is the product solving and how is that benefiting you?
Its helping me have some security with my login account, and have MFA
Versatile and User-Friendly, Hoping for Better Remote and Mobile Access
What do you like best about the product?
The versatility, ease of use, and the organizing tools
What do you dislike about the product?
There is nothing to dislike about this software but I want to see an improvement for their remote access and mobile access too
What problems is the product solving and how is that benefiting you?
The Mobile Device Management feature is especially beneficial for us, as it allows for easy monitoring and addition of devices within the account set up in JumpCloud.
Easy to use, well supported and comprehensive cloud directory option with MDM Great for education.
What do you like best about the product?
JumpCloud is a very straight-foward to use program that allows for easy device deployment and management. Much easier to work with than other MDM's I worked with in the past. It is also available for Windows, Linux and Mac which is a benefit over some other options.
Deployment was easy with their integration team. Very dedicated and flexible in getting JumpCloud deployed. Good support as well.
Deployment was easy with their integration team. Very dedicated and flexible in getting JumpCloud deployed. Good support as well.
What do you dislike about the product?
One thing I would like to see improved is LDAP integration over a wider amount of vendors. I wanted to move away from AD completely and have not been able to federate one of my services yet.
What problems is the product solving and how is that benefiting you?
It is solving password policy as well as directory service and MDM for our organization. They have a good remote support tool that I have not used yet, but it appears to be a great feature from what I have tested.
Effortless User & Device Management with Excellent Support
What do you like best about the product?
I like that JumpCloud makes it easy to manage users and devices in one place and is easy to use and set up.It helps keep accounts secure with features like MFA, and it works well with other apps we use.
The customer support is helpful, and I use it often. It has many useful features.
The customer support is helpful, and I use it often. It has many useful features.
What do you dislike about the product?
Sometimes it can be a little confusing to find certain settings, especially for a beginner. Also, some features could be explained better with clearer instructions.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage users, devices, and passwords all in one place. It keeps our accounts secure, makes it easier to set up new users, and saves time by connecting with the apps we use every day
Robust Security Features for SMBs, But Some Features Need Refinement
What do you like best about the product?
Jumpcloud stands out as an excellent option for SMB organizations seeking a comprehensive set of features to manage the security of their identities, services, and endpoints. Its capabilities are particularly well-suited for small to medium-sized technology teams responsible for securing and overseeing a workforce that may be on-premise, remote, or a combination of both.
What do you dislike about the product?
Jumpcloud is quickly establishing itself as a strong challenger to established enterprise options in the IAM space, consistently rolling out new features to close the gap with its competitors. However, it can take some time and several iterations for certain features to be fully refined and ready for production use.
What problems is the product solving and how is that benefiting you?
Jumpcloud enables our team to deliver a consistent, compliant, and secure experience for both endpoints and users across our entire organization. As a remote-first company, we rely on Jumpcloud to confidently protect our employees while they work from a variety of locations across Canada, Europe and Central America
User-Friendly, Easy Setup, and Excellent Google Integration
What do you like best about the product?
Really user friendly, all clear.
Installation of JC is easy as admin and as end-user.
Features are good, maybe to develop more the "Asset Management".
The integretion with goole is perfect.
Installation of JC is easy as admin and as end-user.
Features are good, maybe to develop more the "Asset Management".
The integretion with goole is perfect.
What do you dislike about the product?
The AI assistant isnt work properly. while searching for user then it shows a lot of users that dont include the letters of what i searched.
I dont like that i dont have more data on registered machine, like external GPU etc.
I dont like that i dont have more data on registered machine, like external GPU etc.
What problems is the product solving and how is that benefiting you?
Installing applications automatically while installing new machine - time.
Manage our assets.
If machine stolen then we have great tools to erase machine.
Manage our assets.
If machine stolen then we have great tools to erase machine.
Effortless Integration and User Management Make It Stand Out
What do you like best about the product?
I find it easy to integrate a wide range of different resources, and managing users and devices is also relatively straightforward. I also appreciate that the Jumpcloud team regularly adds new features and makes improvements to their product.
Customer support has been helpful on the rare occasions we've needed assistance, but thanks to the platform's reliability, we've encountered very few issues that we couldn't resolve on our own.
Customer support has been helpful on the rare occasions we've needed assistance, but thanks to the platform's reliability, we've encountered very few issues that we couldn't resolve on our own.
What do you dislike about the product?
In my view, the menus would benefit from some refinement. It would also be helpful to have greater flexibility when customizing policies. Additionally, I find the lack of support for a wider variety of Unix and Linux distributions to be a limitation.
What problems is the product solving and how is that benefiting you?
Easy management of various platforms in the one spot.
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