JumpCloud
JumpCloud, Inc.External reviews
3,736 reviews
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JumpCloud is a great identity provider
What do you like best about the product?
Hard to pick 1 thing; user & device management is great, and SSO capabilities with other third party applications
What do you dislike about the product?
There are currently limited reporting options available
What problems is the product solving and how is that benefiting you?
JumpCloud is serving as a centeralized system for user identity and device management.
Very effective solution
What do you like best about the product?
JumpCloud's strength is it's ease of use and it is intuitive.
What do you dislike about the product?
There is noting to dislike with this amazing solution.
What problems is the product solving and how is that benefiting you?
It allows our IT team to administer updates easily for all our staff.
All in 1
What do you like best about the product?
Converging End point and App Services Identities
What do you dislike about the product?
No SandBox profiling in Apple IOS devices
What problems is the product solving and how is that benefiting you?
It solves Identity management and Privilege access issues with ease.
Good mdm solution
What do you like best about the product?
Managing devices, users, mobiles and policies
What do you dislike about the product?
You need to improve the agent and how it installed to enroll devices
What problems is the product solving and how is that benefiting you?
Managing devices and users
So much better than any options for AD or SSO
What do you like best about the product?
I was introduced to JumpCloud when we won a client and I had to deploy an SRE team. I was sitting in an airport on my way to a datacenter to assess the stacks and I had some time to research tools to secure the stack we had inherited. JumpCloud was EXTREMELY easy to use and very easy to setup and understand. We have since deployed JC as our single source of SSO/AD for not only that project, but every SRE project we do now. We have multiple JC accounts for various customers and our internal teams.
What do you dislike about the product?
The biggest issue I had took some learning curve to figure out, but the use of different users for the admin and user side can be a bit confusing.
What problems is the product solving and how is that benefiting you?
Consolidating various directory services into a fully functional, feature rich solution.
Jump Cloud Makes Managing SSO and Large Organizations with Multiple Applications Very Manageable
What do you like best about the product?
Jump Cloud interface is very intuitive and it is easy to find things. It is also easy to find answers on the web on how to do things with their knowledge base items. Also, adding users. intergrating apps, assigning apps and everything it does it so easy to do!
What do you dislike about the product?
If you are a new IT user it may be a bit confusing, but it is something that can be learned and there are always resources!
What problems is the product solving and how is that benefiting you?
It allows our clients who use DOZENS of complicated apps to be able to use ONE portal to SSO onto any and all of their apps and allows for a seamless integration. It also makes providing and revoking access very easy to many different company resources when onboarding or offboarding partner employees.
Robust cloud directory, MDM management, and SSO solution
What do you like best about the product?
• General ease of use and setup
• Extremely flexible with robust options to manage Macs, PCs, and Linux machines as well as iOS and Android mobile devices
• Fantastic customer support with the ability to both chat with someone and call someone. Chat now support ChatGPT style results (so you can chat at anytime of day), which works surprisingly well.
• Constantly introducing new features and solutions
• Integrates well with existing workflows, including Active Directory and Googel Workspace
• Supports different forms of SSO integration including SAML and JIT provisioning
• Extremely flexible with robust options to manage Macs, PCs, and Linux machines as well as iOS and Android mobile devices
• Fantastic customer support with the ability to both chat with someone and call someone. Chat now support ChatGPT style results (so you can chat at anytime of day), which works surprisingly well.
• Constantly introducing new features and solutions
• Integrates well with existing workflows, including Active Directory and Googel Workspace
• Supports different forms of SSO integration including SAML and JIT provisioning
What do you dislike about the product?
• Initial setup can be a bit daunting, but customer support is helpful
• Current password manager, while functional and secure, leaves a lot to be desired. Speciifcally: the user interface is a bit clunky; there is no native Apple Silicon version of the password manager; search, while functional, is extremely clunky because it doesn't allow you to view a static list of search results, but only a small drop down menu that disappears the minute you click on a result; the browser extension mostly works well, but fails pretty spectacularly on certain websites.
• No easy way to manage printers without either a dedicated on-site print server or a cloud based solution. This means you need either to keep an on-site server (one reason to use JumpCloud is to eliminate the need for any kind of on-site server), or pay for another cloud-based service.
• Current password manager, while functional and secure, leaves a lot to be desired. Speciifcally: the user interface is a bit clunky; there is no native Apple Silicon version of the password manager; search, while functional, is extremely clunky because it doesn't allow you to view a static list of search results, but only a small drop down menu that disappears the minute you click on a result; the browser extension mostly works well, but fails pretty spectacularly on certain websites.
• No easy way to manage printers without either a dedicated on-site print server or a cloud based solution. This means you need either to keep an on-site server (one reason to use JumpCloud is to eliminate the need for any kind of on-site server), or pay for another cloud-based service.
What problems is the product solving and how is that benefiting you?
• JumpCloud is replacing an existing Windows 2008 server that is acting as a Domain Controller, Active Directory Controller and print server
• Used for both Mac and Windows device management (MDM), making it easy to push out profiles and execute remote commands on a computer.
• Password management
• Single Sign-On solution, integrating directly with Google Workspace
• Used for both Mac and Windows device management (MDM), making it easy to push out profiles and execute remote commands on a computer.
• Password management
• Single Sign-On solution, integrating directly with Google Workspace
Great point solution to compliment Workspace
What do you like best about the product?
Google Workspace has a few feature gaps regarding an enterprise productivity and collaboration solution when being compared to Microsoft o365. Universal directory, single sign on, and mobile device management (specifically for end user computing) are 3 key areas that JumpCloud delivers to fill these gaps.
I also enjoy working with the JumpCloud team members. While the solution is solid, so is their team - I find they are knowledgeable, reliable, and responsive.
I also enjoy working with the JumpCloud team members. While the solution is solid, so is their team - I find they are knowledgeable, reliable, and responsive.
What do you dislike about the product?
There are some large organizations (5000 users and above) where JumpCloud does not scale as well as an enterprise solution. There are also competitors in the MDM and SSO space that claim to offer similar functionality for less cost.
What problems is the product solving and how is that benefiting you?
Jumpcloud provided and integrated and unified experience for our admins and end users alike. It's helpful to have an administration console that plugs and plays seamlessly to allow us to make confident changes in bulk and establish set-it-and-leave-it configurations.
JumpCloud review
What do you like best about the product?
We have been happy with how Jumpcloud works for our organization. It has seemed to be pretty easy to implement and use. We are able to have decent control over out devices, which are mostly Macbook Pro's and iPads.
What do you dislike about the product?
First level of support isn't always the best experience from JumpCloud, but we have been able to get the solutions we need, for the most part, in the end.
What problems is the product solving and how is that benefiting you?
Managing our devices and users. We have a unique environment with multiple users on multiple different machines. We have been able to make it work very well for us.
Jumpcloud's SSO has helped us streamline access management
What do you like best about the product?
Jumpcloud is relatively easy to use as an identity provider, and integrates well with most 3rd party apps you'd expect to interact with in a professional environment. It was easy to setup, and I haven't experienced any outages.
What do you dislike about the product?
Centralizing your auth to one app has security concerns, but so does managing user authentication across dozens of apps by hand. Ultimately we decided Jumpcloud was a better solution.
What problems is the product solving and how is that benefiting you?
Jumpcloud is allowing us to manage access to all of our apps in a central location without needing to interact with dozens of apps directly.
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