JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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External reviews are not included in the AWS star rating for the product.
All-in-One Directory Solution with Seamless Integration and Powerful Controls
What do you like best about the product?
JumpCloud provides a true all-in-one directory platform that centralizes identity, device, and access management without relying on a traditional on-prem AD. I especially like the seamless integration between user directory, MDM, SSO, and RADIUS — all managed through a single, clean admin console. The JumpCloud agent is lightweight yet powerful for enforcing password policies, MFA, and compliance controls across macOS, Windows, and Linux.
What do you dislike about the product?
The main downside of JumpCloud is that some workflows feel fragmented or limited compared to mature enterprise solutions. For example, the MDM and policy management capabilities are still evolving — they cover common use cases well, but lack the fine-grained configuration depth of platforms like Intune or JAMF. Reporting and audit exports could also be more flexible, especially for larger orgs that need granular historical logs or API access to raw event data.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing users, devices, and access across a hybrid SaaS environment without relying on legacy Active Directory or multiple disconnected tools. It consolidates directory services, MDM, SSO, and RADIUS into one platform — giving us unified visibility and control over user identities and devices.
This has reduced admin overhead, improved onboarding/offboarding speed, and strengthened our overall security posture by enforcing MFA, password policies, and device compliance consistently across macOS, Windows, and Linux systems.
This has reduced admin overhead, improved onboarding/offboarding speed, and strengthened our overall security posture by enforcing MFA, password policies, and device compliance consistently across macOS, Windows, and Linux systems.
Great SSH Key Management with SSO, But Interface Needs Improvement
What do you like best about the product?
The feature we rely on most is the ability to keep our SSH keys on the jump host synchronized with SSO. This functionality has significantly reduced the amount of manual work required in our process and has helped us maintain compliance.
What do you dislike about the product?
There are two separate logins or interfaces for admin and regular users, which can be confusing. I also noticed a strange glitch: if a password isn’t set before enabling federation for a user, their passwords won’t sync properly. Overall, I find the interface as a whole is not particularly user-friendly.
What problems is the product solving and how is that benefiting you?
The platform offers features for managing user access, including adding and removing users, as well as ensuring security compliance. These capabilities help maintain control over who can use the system and support adherence to security standards.
Intuitive UI and Seamless Access, but Setup Could Be Smoother
What do you like best about the product?
The user interface is clean, intuitive, and easy to navigate. I really appreciate the mobile app — it’s simple to use and allows me to log into my desktop without any hassle. Since I already have many passwords memorized, this platform is ideal for working across multiple computers and locations. The ability to create multiple folders has also been especially helpful (e.g., a personal folder, a shared folder with admin, and shared folders with other team members). It makes it easy to access exactly what I need, whether I’m on my personal laptop while traveling or on my work desktop. I haven’t explored all of JumpCloud’s capabilities yet, but I look forward to utilizing more of its features over time.
What do you dislike about the product?
The installation and initial setup process required a bit of extra navigation. This may have been due to compatibility issues, but once everything was configured, the platform ran smoothly.
What problems is the product solving and how is that benefiting you?
Our company works across multiple platforms, often with several accounts under the same system. Since our IT administrator now works PT and most of our team operates remotely, we frequently encountered issues such as login difficulties and password updates. JumpCloud has helped streamline this process by allowing us to manage and grant access to these accounts more efficiently, reducing downtime and minimizing the need to rely on IT for every access-related issue.
Honest & Open Feedback - Great System
What do you like best about the product?
The single pane of glass for both user & device management is great.
Base integrations work well.
Base integrations work well.
What do you dislike about the product?
The mobile admin capabilities need to be expanded, especially for user disablement and bitlocker recovery key access
Could also expand the attributes for SSO Samil to be more expansive and robust for non custom attributes specifically.
Could also expand the attributes for SSO Samil to be more expansive and robust for non custom attributes specifically.
What problems is the product solving and how is that benefiting you?
IT helps our general MDM and AD and SSO management as a platform
Effortless to Use and Invaluable for SaaS Experiments
What do you like best about the product?
It is easy to use. We use it for running an experiment for our SaaS client and it helped a lot. We did not use it within our own company.
What do you dislike about the product?
Because we just use it for our SaaS client, I cancelled JumpCloud. But they still send me a bill after cancellation. It is not a big issue as I emailed customer support and get that adjusted.
What problems is the product solving and how is that benefiting you?
In order to integrate with client for SSO, we signed up JumpCloud and tested it out. It is easy to use.
Great product! No complaints.
What do you like best about the product?
Its easy management interface. The auto enrollment was a breeze. And also to create groups and deploy via VPP. Super easy integration.
What do you dislike about the product?
There isnt much to complain about. Sometimes its slow but that might be our internet.
What problems is the product solving and how is that benefiting you?
Auto enrollments. So easy to order Apple devices and have it auto enrolled and pre configured. Saves us time and money.
Effortless Device Management, But Needs More Advanced Features and Faster Sync
What do you like best about the product?
JumpCloud’s MDM features make managing company devices much easier and more consistent. The ability to remotely configure, update, and secure macOS and Windows devices from a single dashboard saves a lot of manual effort. I really like how straightforward it is to push policies, enforce security baselines, and deploy software without needing users to bring their devices in.
It’s also reliable for monitoring device compliance, we can quickly see which machines are out of date, missing updates, or have security settings that need attention. The integration with user management is seamless, so devices automatically stay tied to the right users. Overall, JumpCloud provides a simple, centralized way to manage and secure our endpoints without a heavy infrastructure footprint.
It’s also reliable for monitoring device compliance, we can quickly see which machines are out of date, missing updates, or have security settings that need attention. The integration with user management is seamless, so devices automatically stay tied to the right users. Overall, JumpCloud provides a simple, centralized way to manage and secure our endpoints without a heavy infrastructure footprint.
What do you dislike about the product?
ome of the MDM features feel a bit limited compared to larger platforms. Updates and policy syncs can take a little while to apply, and a few settings require extra steps to configure. Reporting could also be more detailed, but overall it still gets the job done well for most needs.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage and secure all company devices remotely without needing a complex on-prem setup. It simplifies provisioning new laptops, enforcing security policies, and keeping systems up to date. This saves a lot of time during onboarding and ensures devices stay compliant even when users work remotely. Overall, it reduces manual IT tasks and gives us better visibility into our device fleet.
Support Department Manager
What do you like best about the product?
I like the remote control from a bird's eye view, but also can tailor individual needs as well. I can manage groups of policy and users all in one place and make it easy to get things done. Integrations are working well with Okta.
What do you dislike about the product?
Jump Cloud has a tendency to be manual and front loading
What problems is the product solving and how is that benefiting you?
Ease of SSO for multiple platforms that feed into JC
Exceptionally User-Friendly IT Management with Seamless Setup
What do you like best about the product?
JumpCloud offers an exceptionally clean and user-friendly interface, ensuring that all essential features are readily accessible. The platform strikes an impressive balance by providing a wide range of IT management settings and modifications, yet everything remains easy to locate thanks to its logical organization.
Installing the agent on new devices is straightforward, and applying policies is a seamless process. Users management cannot be made simpler and makes frequent tasks such as binding accounts, password resets, staging, super simple.
Installing the agent on new devices is straightforward, and applying policies is a seamless process. Users management cannot be made simpler and makes frequent tasks such as binding accounts, password resets, staging, super simple.
What do you dislike about the product?
One of my main frustrations with JumpCloud has been the reliability of its local agent. While the agent is supposed to quietly enforce policies and keep systems in sync with JumpCloud, my experience has been inconsistent. On some Windows machines, it performs perfectly, but on others, it unpredictably stops applying policies or fails to update user credentials. Troubleshooting these issues can be challenging, as the logs are often unclear, and JumpCloud’s support usually suggests reinstalling the agent rather than providing an explanation for the failure. Although this isn’t a dealbreaker, if you’re planning to deploy JumpCloud across many endpoints, be prepared to spend extra time monitoring and managing the agent to ensure it’s functioning as intended.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the headache of managing users and devices across multiple platforms and locations. Instead of juggling Active Directory for Windows, separate tools for Macs, and another for SaaS apps, JumpCloud brings everything under one roof. From an IT support perspective, that means faster onboarding, fewer password reset tickets, and consistent policy enforcement no matter where a user is working. It’s especially beneficial in hybrid or remote environments where you can’t rely on traditional domain joins but still need secure, centralized control over identities and access.
Essential for Account Management with Outstanding Support
What do you like best about the product?
JumpCloud has proven to be extremely helpful for setting up and managing our customers and their accounts. The support team is consistently available and responsive whenever we need assistance. The platform also provides a variety of tools that enhance security and allow for seamless integration with our clients' environments. We rely on JumpCloud every day to ensure that both our technicians and clients can work as efficiently as possible.
What do you dislike about the product?
We wish JumpCloud had more options for supporting MacOS, as well as increased scalability when dealing with larger enterprise customers
What problems is the product solving and how is that benefiting you?
JumpCloud has provided us with a single platform to manage both our IAM and password management needs. It also excels at supporting zero-trust security principles and streamlining our user lifecycle management, covering everything from onboarding to offboarding.
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