JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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External reviews are not included in the AWS star rating for the product.
IT Management for the Rest of Us
What do you like best about the product?
I love that I can use JumpCloud to manage user access to our physical devices. It's great that I can pair it to our existing Office 365 services, which ensures our team regularly resets their passwords, but also that they have one less password that they need to remember. It also helps us stay in line with regulatory compliance for the higher education industry.
What do you dislike about the product?
Using JumpCloud through a third-party intermediary has caused some problems for our organization. We haven't been able to perform certain administrative functions for our organization without involvement from this third-party.
What problems is the product solving and how is that benefiting you?
JumpCloud is making sure that only our staff have access to company-owned devices and adds a layer of digital security to our systems.
Works with everything.
What do you like best about the product?
JumpCloud is a comprehensive cloud-based directory service that offers a modern alternative to traditional Active Directory (AD) and Lightweight Directory Access Protocol (LDAP) solutions. It's designed to provide secure, frictionless access management and identity services across various devices, applications, and networks. The platform stands out for its flexibility, scalability, and ease of integration with a wide range of IT environments.
What do you dislike about the product?
No solution is without its drawbacks. Learning curve when transitioning from traditional AD/LDAP systems to JumpCloud, particularly in terms of understanding the platform's full range of capabilities and best practices for implementation. Additionally, while the platform is highly scalable, cost considerations may arise as organizations grow and their needs evolve.
What problems is the product solving and how is that benefiting you?
Cross-Platform Device Management, Remote Workforce Support, Identity and Access Management Security Compliance, Integration Challenges
Excellent service with great user management and security controls
What do you like best about the product?
Flexibility and security controls/integrations
What do you dislike about the product?
Would like to see more integrations and better machine and asset management
What problems is the product solving and how is that benefiting you?
Central user control and management
JumpCloud allowed us to pivot from AD and Okta with ease
What do you like best about the product?
JumpCloud allowed us to get off of Active Directory and no longer require connecting over VPN to keep computer accounts active. Once we were fully migrated over to JumpCloud, it doesn't take much maintenance to keep devices and users working as expected.
What do you dislike about the product?
JumpCloud isn't as granular as Microsoft Group Policy when pushing policies to Windows devices. Also, better reporting features would be a big help.
What problems is the product solving and how is that benefiting you?
We were able to move off of on-prem Active Directory for users and devices; most specifically not requiring remote users to connect in via VPN to keep their computer account active. We were able to migrate off of Okta for SSO and move to JumpCloud, which made sense for our business.
Simplify your user management process!
What do you like best about the product?
Integrating with major platforms as Slack and Google Workspace is really simple and fast, allowing to streamline user deployment and SSO access. JC Password manager also helps a lot for those services that won't work out of the box with SSO. Device management works great once everything is set up. We used Jumpcloud's profesional services to kick off our implementation and it was a great choice, going far beyond regular customer support.
What do you dislike about the product?
Device enrollment and management can have quite a steep learning curve at first and some (minor) risks. Mobile device management is not top tier yet compared to other tools.
What problems is the product solving and how is that benefiting you?
We needed a solution to manage users and their access to tools and devices.
Jumpcloud Gets the job done!
What do you like best about the product?
Jumpcloud is a great product that gets the job done you need. I love the admin dashboard on jumpcloud, it gives you a high level overview of what is important and you're able to find what you need quickly and monitor what is important to you. Really easy product that is simple and effective.
What do you dislike about the product?
Jumpcloud doesn't connect with Microsoft home computers.
What problems is the product solving and how is that benefiting you?
It is helping us make our users lives easier by providing a landing page of all the tools they'll need, while providing our back-end team opportunities to fix and monitor user activity to make this a seamless process for all.
Simply Fantastic
What do you like best about the product?
It has helped us tame the beast of ID. We have moved away from the "what's the password to that computer" to simply logging in.
What do you dislike about the product?
I'd like to see a more unattended GUI remote access platform
What problems is the product solving and how is that benefiting you?
One of the biggest problems we had was sharing of computer passwords and unapproved software installations. Now with jumpcloud we can grant and deny admin privileges on the fly and remotely
Jumpcloud World
What do you like best about the product?
You can manage all devices around the World-wide.
What do you dislike about the product?
Filtering needs improvement. We can't filter as we want.
What problems is the product solving and how is that benefiting you?
We can manage all devices. It helps us. Jumpcloud always improve something and I like this.
JumpCloud streamlines identity management for organizations
What do you like best about the product?
One of the best features of JumpCloud is the ease of use, centralized control over access, and robust security features for managing identities across devices and applications.
What do you dislike about the product?
Some users may find JumpCloud's pricing to be on the higher side, and others may experience occasional complexity in setting up and configuring certain features.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us address identity issues by providing a centralized platform for managing user access to devices, applications, and networks, streamlining authentication processes, and enhancing security through features like single sign-on and multi-factor authentication
Ease of Deployment, with great concept
What do you like best about the product?
Ease of deployment and uptime make it a great product.
What do you dislike about the product?
Support can at times be "slower" but the need to reach out to support rarley happens.
What problems is the product solving and how is that benefiting you?
Keeping all devices and user database togetehr
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