We use the solution for centralized management of PCs and user accounts.
JumpCloud
JumpCloud, Inc.External reviews
3,923 reviews
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Centralized identity management
What do you like best about the product?
Jumpcloud is a powerful solution for organisation looking to streamline identity and access management processes especially in multi platform environment.
What do you dislike about the product?
Initially i found this little complex but now I am very much use to it.
What problems is the product solving and how is that benefiting you?
Jumpcloud provide a single pane of glass for managing user identity, access and control.
A great alternative to MS Entra id
What do you like best about the product?
It is a simple to use alternative to Microsoft Azure AD and I picked it up in seconds
The UI is well laid out and very fast.
The UI is well laid out and very fast.
What do you dislike about the product?
I can't think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
We wanted a simple alternative to using Microsoft Azure which is over complex and expensive.
Enables device management and remote installations and has a small learning curve
What is our primary use case?
How has it helped my organization?
We tried other tools, but sometimes the user interfaces of other tools are a little bit difficult to understand.
What is most valuable?
The product enables device management. It is one of the reasons why we chose it. We can remotely help people. We can also do installation remotely. We needed LDAP and RADIUS server. The website is pretty straightforward. We have users, devices, and groups. It's easy to understand. It has a small learning curve. The product provides multi-factor authentication. We needed that.
What needs improvement?
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in JumpCloud.
For how long have I used the solution?
I have been using the solution for half a year.
How are customer service and support?
I reported an issue. The support person contacted me. However, they didn’t come up with a solution yet. Support is not good enough.
Which solution did I use previously and why did I switch?
We were using internal Linux tools before. They were pretty old. Now, we are migrating to JumpCloud.
How was the initial setup?
The initial setup is straightforward. Many helpful tools are available on the web, and there is a lot of helpful documentation. We will need knowledge of Windows and Linux. The product can be deployed in half a year. Our plan is to deploy it completely by the end of the year.
What's my experience with pricing, setup cost, and licensing?
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can get premium support, too.
Which other solutions did I evaluate?
We also considered Okta. It is more suitable for Windows. If someone wants a tool for Windows, then Okta is pretty good. However, we want a solution for Windows and Linux. We also wanted LDAP. JumpCloud stands out in those things. Okta can do it, but not in the way that we would like it to.
What other advice do I have?
The tool can be improved. I will recommend the solution to others. Overall, I rate the product an eight out of ten.
Reviewing for better presences
What do you like best about the product?
It has better user authentication methods, device management capabilities, application integrations, security features, and scalability.
What do you dislike about the product?
It has Dependency on Internet Connectivity, limited premise support.
What problems is the product solving and how is that benefiting you?
JumpCloud helps in managing user identities, devices, and access controls in modern IT environments, including those faced by organizations utilizing Macs, Windows, and Linux devices and remote support needs
Efficient identity and access management
What do you like best about the product?
JumpCloud has streamlined our identity and access management processes effectively, enhancing security and efficiency.
JumpCloud's ability to unify identity, access and device management simplifies operations and ensures a cohesive tech ecosystem, improving productivity.
JumpCloud's ability to unify identity, access and device management simplifies operations and ensures a cohesive tech ecosystem, improving productivity.
What do you dislike about the product?
JumpCloud's complex configurations may pose a challenge initially l, requiring time and effort for mastery.
What problems is the product solving and how is that benefiting you?
JumpCloud benefits organization by improving security posture. Streamlining operations and reducing costs associated with identity and access management.
Onboarding Jumpcloud tools has been a great initiative in terms of user management.
What do you like best about the product?
I like user management from Jumpcloud where i can manage the users assigning different devices and application based on the OU.
What do you dislike about the product?
Initially i flet this coud be tough to implement but it was done smoothly
What problems is the product solving and how is that benefiting you?
I can see all the details about the the remot users. What device they are using, which app they are using and how many devices they have assigned for. It is very easy to track
Great Interface
What do you like best about the product?
How features are clearly stated with steps on how to perform the tasks. It was my first time setting up Jumpcloud for a lab setup and it was easy for me to understand the instuctions to get it up using the basic configurations.
What do you dislike about the product?
More integration with some products that i have used and maybe lacking some overciew analytics portion to have visibility for troubleshooting or just for knowledge purposes.
What problems is the product solving and how is that benefiting you?
Some products has a steep learning curve and takes a little too long to setup to test features. Jumpcloud allowed me to use the basics to get it up and runnnig first and then add on any other features that i would like to use. It was faster and cleaner especially for lab setups or for small organisations.
Streamlining User Management: A Review of JumpCloud's Cloud Directory Platform
What do you like best about the product?
JumpCloud is its comprehensive and centralized approach to user management.By offering a single platform for managing user identities, access controls, and devices across different operating systems and cloud environments, JumpCloud streamlines IT administration tasks and helps businesses maintain better control over their digital assets. Additionally, features like Single Sign-On (SSO) and Multi-Factor Authentication (MFA) contribute to enhanced security and user experience, making JumpCloud a preferred choice for organizations seeking robust identity and access management solutions.
What do you dislike about the product?
JumpCloud can have a steep learning curve, particularly for the users who are not familiar with cloud directory services or identity management concepts. Additionally, while JumpCloud offers a comprehensive set of features, I personally find the pricing to be relatively high compared to other solutions, which could be a potential drawback for smaller businesses or startups with limited budgets. Furthermore, like any software platform, JumpCloud may encounter occasional technical issues or downtime, which can disrupt operations and cause frustration for users relying on its services.
What problems is the product solving and how is that benefiting you?
Jumpcloud is solving MDM problem for us. We are using Jumpcloud to manage of clients devices remotely.
Great product, need a few more features
What do you like best about the product?
Has tons of features. Contains mdm, sso
What do you dislike about the product?
Still missing any form of real asset management tool other than ones that can use an agent to connect into the dashboard. Have additional asset management feature that tracks hardware that's manually created and does not have an agent would be crucial
What problems is the product solving and how is that benefiting you?
Single platform that meets more standard needs.
JumCloud PoC Feedback
What do you like best about the product?
Great customer support, they supported the PoC from start to finish with good advice, best practices and online sessions to integrate the tool with our environment.
What do you dislike about the product?
Not all features are utilized if you are looking for an MDM solution instead of a whole solution.
What problems is the product solving and how is that benefiting you?
We are looking for a solution to replace google mdm default service.
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