JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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External reviews are not included in the AWS star rating for the product.
Core features function smoothly, yet remote assist lacks reliability. The pricing is somewhat steep.
What do you like best about the product?
I like multitude of features consolidated into one platform. The user interface surpasses that of other tools, and the support is consistently excellent.
What do you dislike about the product?
JumpCloud's cost may be higher when compared to alternative options. Additionally, the reliability of its remote assist feature is at a mere 50%, making it an unreliable solution.
What problems is the product solving and how is that benefiting you?
The management of all users and devices is seamlessly organized in one comprehensive central portal. This includes a range of advanced security features such as Single Sign-On (SSO) authentication and conditional access.
Easy to use and quick to learn + deploy
What do you like best about the product?
Very simple to set up, both on the backend and also on devices.
Easy and quick to define policies using the pre-set options, and support for doing policies and scripts the manual way.
Useful as an IAM solution with many partially pre-filled SSO app templates.
Easy and quick to define policies using the pre-set options, and support for doing policies and scripts the manual way.
Useful as an IAM solution with many partially pre-filled SSO app templates.
What do you dislike about the product?
Some of the more deeper information (System Insights) is only available via the JumpCloud API/Powershell tools, not through the web portal.
What problems is the product solving and how is that benefiting you?
MDM - Main purpose so we can ensure our fleet of devices will be secure and up-to-date with update policies and can enforce updates in case of high risk vulnerabilities in OS or applications.
IAM - As an IdP and SSO tool
IAM - As an IdP and SSO tool
Application of JumpCloud as an IDP for a SAAS print management solution
What do you like best about the product?
Ease of Integration
Ease of Use
Customer Support
Ease of Use
Customer Support
What do you dislike about the product?
Nothing to dislike about using Jumpcloud.
What problems is the product solving and how is that benefiting you?
Independent source of IDP
Great tool for multiple OSes
What do you like best about the product?
Handles macOS, Windows and Linux
Easy to navigate portal
Easy to navigate portal
What do you dislike about the product?
Can be cumbmersome to package applications
What problems is the product solving and how is that benefiting you?
Managing our Linux devices
JumpCloud Operates Fairly Well
What do you like best about the product?
I like how JumpCloud can conntect to all kinds of devices, ranging from Mac, Windows, and Linux. JumpCloud makes it easy to automate many features, such as running scripts to install softwares. It is easy to connect various policies as well. Customer support responds quickly as well.
What do you dislike about the product?
The main issue I have is the 'commands' feature. When running commands individually, it is difficult to determine if a command is still running or pending. JumpCloud also does not provide support for scripts. Sometimes JC level 1 customer support are not helpful.
What problems is the product solving and how is that benefiting you?
JumpCloud allows me to manage all users devices with ease, such as resetting user passwords. JC also helps ensure that user devices are secured by binding users to their provided devices. The directory insights has been useful to ensure users are in compliant. SSO makes it easy for users to login to various applications without having to remember passwords for them.
A useful tool in the sysadmin toolbelt
What do you like best about the product?
Very simple to use to administer a collection of machines. In my case on a small scale where it isn't worth spinning up a more complex AD setup. It's as easy as sign up for an account, install the tool on each endpoint, and away you go.
What do you dislike about the product?
Nothing much I can think of at this point. I think it's once uninstalled the endpoint management tool on a rarely used system but that was easily resolved by installing it again.
What problems is the product solving and how is that benefiting you?
Small scale user management and SSO for endpoints in a charity.
A great cloud hosted User Directory and Device management solution for businesses
What do you like best about the product?
Its a great cloud based solution for managing endpoint devices (macOS and windows) and user authentication. Its very easy to create a user and assign them to device(s). Device insights is also very helpful as well for endpoint troubleshooting. Works very well for a mixed environment of windows and macOS devices. Decently cost efficient for small to medium size businesses if you're looking for a cloud directory service and an MDM in one platform.
RADIUS service works as expected as well with little issues.
RADIUS service works as expected as well with little issues.
What do you dislike about the product?
Subscription/pricing model has changed significantly over the years so depending on your needs, you really got to figure out exactly what you want/need from them. Its priced per user. Its efficient if you use both their directory service and device management together.
What problems is the product solving and how is that benefiting you?
RADIUS authentication for wireless network access
Very good
What do you like best about the product?
Simplicity in initial application configurations
What do you dislike about the product?
Lack of ready-made applications for deployment or already built models
What problems is the product solving and how is that benefiting you?
Management of corporate equipment wherever they are
Easy to achieve compliance
What do you like best about the product?
Simple and straighforward setup to become security compliant
What do you dislike about the product?
In our implementation, we could't find any significant downsides
What problems is the product solving and how is that benefiting you?
We've been looking for a simple device management solutiuon as a part of ISO 27001 implementation
Jumpcloud
What do you like best about the product?
Having a constanly updating and improving tool is very nice. The support is good and the KB articles are very helpful. Implementation was easy when we changed from On-Prem to a cloud based solution.
What do you dislike about the product?
The infancy of it is just part of the game with this tool. The lack of more Linux support is one thing but that is coming along.
What problems is the product solving and how is that benefiting you?
It has solved us going remote and having the ability to manage devices and users across the US and UK without having a domain. The Single Sign on is very helpful is well.
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