JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Perfect for Remote Work, with Room for Improvement
What do you like best about the product?
I like JumpCloud for the transparency and ease of use it offers. It provides great insights on devices and syncs effortlessly with Google Cloud Directory for our user base. I also appreciate how users were able to install the application with ease. The remote assistance, along with patch and operating system deployment features, stand out for their utility.
What do you dislike about the product?
Some of the single sign on options are all or none. We can't deploy them in tiers.
What problems is the product solving and how is that benefiting you?
JumpCloud gives us visibility into our end user fleet of computers, allowing for fast, efficient troubleshooting in a remote work environment.
Standardization of onboardings and management of SaaS/machines with efficient SSO
What do you like best about the product?
Standardization of onboardings and offboardings, SSO with services, mapping of SaaS services that employees use, management of machines
What do you dislike about the product?
the password vault is still very raw, it needs more refinement, many things only work on the mobile app and not on the browser extension
What problems is the product solving and how is that benefiting you?
Standardization of an IDP/MDM for all types of operating systems, environments with Linux, Windows, and Mac can be organized with business users in a much better way.
Platform-Agnostic IT: Secure, Configure, and Ship Laptops Anywhere with JumpCloud
What do you like best about the product?
JumpCloud's "killer feature" is its platform agnosticism, treating Mac and Linux users on par with Windows users. It transforms a chaotic, multi-vendor IT stack into a single, clean dashboard, effectively acting as a "force multiplier" for small teams. It’s the best choice if you want to ship a laptop anywhere in the world and have it fully secured and configured without ever physically touching the device.
What do you dislike about the product?
Its primary drawbacks are feature shallowness compared to specialized tools, such as the lack of deep macOS controls in Jamf or the advanced identity governance in Okta.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of fragmented IT by consolidating identity, device management, and security into a single cloud-native platform.
Smooth, Hassle-Free Access to All My Apps in One Place
What do you like best about the product?
I can log in to all my apps in one place, which makes access simple and consistent. Adding or removing apps is straightforward, and it fits well into my daily use. Overall, the login experience is smooth and hassle-free.
What do you dislike about the product?
The admin login is separated from the user login. As an admin, this forces me to sign in differently, using a separate MFA app, which makes things more complicated and makes my life harder.
What problems is the product solving and how is that benefiting you?
SOC 2 compliance. Easy onboarding and offboarding for team members.
Has the Functionality We Need and Is Easy to Operate
What do you like best about the product?
It has the functionality that I want for our needs, and is fairly easy to operate
What do you dislike about the product?
Withing what we use of JumpCloud nothing comes to mind that I dislike
What problems is the product solving and how is that benefiting you?
Identity management, remote support
Now we can manage our employees and devices without extra risk
What do you like best about the product?
JumpCloud acquires proper shine regarding the maintenance of security policies in the business. I rely on it to store user credentials and access to the device in accordance with the company policies. It is integrated with such tools as Google Workspace that can be used to maintain compliance. I am also a frequent user of it as it helps to minimize the violation of the policies and prepare the audits. The effect is important to my business as the more security gaps there are the more there will be surprises in the future.
What do you dislike about the product?
What I do not appreciate about JumpCloud is the inflexibility of certain settings when in place. Internal requests may take time because of additional validation procedures involved in the process of change. There are also loopholes that need third-party tools which add overhead. Customer support performs its work, but delays may influence the access of the employees. All in all, these problems cause tension when updating and sometimes they can cripple regular activities.
What problems is the product solving and how is that benefiting you?
The greatest issue JumpCloud addresses is user access control that does not require constant cleaning up. It assists in avoiding archaic accounts and dangerous permission. My colleagues do not waste as much time asking something to be fixed and day-to-day operations are more stable. It is helpful to the business as it minimizes the mistakes and increases internal confidence. That uniformity makes the task of anyone simpler and reduces the stress levels when handling the accounts.
A powerful all-in-one platform that simplifies IT management
What do you like best about the product?
I like how JumpCloud simplifies identity, device, and access management into one platform. It feels impactful because it directly helps IT teams work smarter and more securely.
What do you dislike about the product?
Like any growing platform, JumpCloud can feel a bit complex at first, especially for new users. But that also comes from how powerful and feature-rich the product is.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access across different systems from one place. That makes work more efficient, secure, and less time-consuming for teams like mine.
Centralized Control with Great Automation
What do you like best about the product?
I like JumpCloud for its strong login protection through multi-factor authentication. I appreciate how it solves the problem of scattered identity and access management tools with its centralized control. User access, device management, and login security are all handled from one dashboard, which saves time and makes security enforcement consistent across the organization. The automation works really well, as onboarding, offboarding, and access control happen quickly with very little manual effort. Also, the initial setup was fairly straightforward, and once configured, it worked smoothly.
What do you dislike about the product?
Overall it works well, but the interface can feel a bit complex at first, especially for new admins. Some advanced configurations also take time to understand.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for strong login protection with multi-factor authentication, solving the issue of scattered identity and access management tools. I love its centralized control, as it handles user access, device management, and login security from one dashboard, saving time and ensuring consistent security.
Simple Cloud Directory That Makes Cross-Platform User & Device Management Easy
What do you like best about the product?
Jump cloud is its simple cloud-based directory that makes managing users' devices and access across platforms very easy and efficient.
What do you dislike about the product?
Jump cloud can feel limited in advanced features and can become expensive as the number of users and devices grows.
What problems is the product solving and how is that benefiting you?
Jump Cloud solves identity and device management problems by centralizing users access device control and authentication across platforms which benefits me by simplifying administration improving security and reducing manual IT work.
JumpCloud: Identity-First Control and Unified Device Management Made Simple
What do you like best about the product?
What I like most about JumpCloud is that it gives strong control to IT teams without making things complicated. It feels designed for modern environments where users, devices, and access need to be managed from one place.
The identity-first approach is a big advantage. Instead of relying on networks or VPNs, JumpCloud focuses on users as the main security layer, which works very well for remote and hybrid teams.
Another thing I really appreciate is the ability to manage macOS, Windows, and Linux devices from a single console. Having one platform for all operating systems makes daily administration much easier.
JumpCloud also brings directory services, device management, access control, SSO, and MFA together in one system. This reduces the need for multiple tools and avoids integration issues.
Automation is another strong point. Running scripts, enforcing policies, and executing commands across devices saves a lot of manual effort and helps maintain consistency and compliance.
Being cloud-native is a major benefit. There is no need to maintain on-prem servers or domain controllers, which makes it ideal for cloud-first and distributed teams.
Overall, JumpCloud scales well as organizations grow and provides a clean, practical admin experience. It helps IT teams stay secure, organized, and efficient without the complexity of traditional directory systems.
The identity-first approach is a big advantage. Instead of relying on networks or VPNs, JumpCloud focuses on users as the main security layer, which works very well for remote and hybrid teams.
Another thing I really appreciate is the ability to manage macOS, Windows, and Linux devices from a single console. Having one platform for all operating systems makes daily administration much easier.
JumpCloud also brings directory services, device management, access control, SSO, and MFA together in one system. This reduces the need for multiple tools and avoids integration issues.
Automation is another strong point. Running scripts, enforcing policies, and executing commands across devices saves a lot of manual effort and helps maintain consistency and compliance.
Being cloud-native is a major benefit. There is no need to maintain on-prem servers or domain controllers, which makes it ideal for cloud-first and distributed teams.
Overall, JumpCloud scales well as organizations grow and provides a clean, practical admin experience. It helps IT teams stay secure, organized, and efficient without the complexity of traditional directory systems.
What do you dislike about the product?
I dislike about JumpCloud is that some advanced features can feel complex at first, especially for administrators who are new to identity-based management. There is a learning curve when setting up policies, permissions, and integrations correctly.
Troubleshooting can also be challenging at times. When something does not work as expected, the logs and error messages are not always very clear, which can make root cause analysis take longer.
Another drawback is limited depth in certain areas compared to specialized tools. For example, while JumpCloud handles device management well, it may not be as deep or mature as dedicated MDM solutions for very advanced use cases.
Some configurations still require scripting, which is powerful but can be time-consuming if you are managing many edge cases. Better built-in templates and clearer guidance would help reduce this effort.
Troubleshooting can also be challenging at times. When something does not work as expected, the logs and error messages are not always very clear, which can make root cause analysis take longer.
Another drawback is limited depth in certain areas compared to specialized tools. For example, while JumpCloud handles device management well, it may not be as deep or mature as dedicated MDM solutions for very advanced use cases.
Some configurations still require scripting, which is powerful but can be time-consuming if you are managing many edge cases. Better built-in templates and clearer guidance would help reduce this effort.
What problems is the product solving and how is that benefiting you?
MDM is good
showing 71 - 80