JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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All-in-One Identity Management with Seamless Security and Effortless Network Protection
What do you like best about the product?
he greatest value proposition of JumpCloud lies in its robust identity management capabilities. By acting as a single source of truth for user identities, it dramatically simplifies complex tasks like provisioning, de-provisioning, and enforcing security policies across Windows, macOS, and Linux endpoints. The integration of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) is seamless and highly effective, providing strong security without crippling the end-user experience. It consolidates functions that traditionally required separate Active Directory, LDAP, and device management tools into one clean, manageable interface.
Furthermore, the Cloud RADIUS-as-a-Service feature is a clear standout. This component makes it incredibly easy to secure Wi-Fi networks and VPNs using the same central JumpCloud credentials. It eliminates the hassle of deploying and maintaining on-premise RADIUS servers, instantly boosting network security by enforcing individual user credentials (and optional MFA) rather than relying on shared passwords. This is a massive win for remote and distributed teams.
Furthermore, the Cloud RADIUS-as-a-Service feature is a clear standout. This component makes it incredibly easy to secure Wi-Fi networks and VPNs using the same central JumpCloud credentials. It eliminates the hassle of deploying and maintaining on-premise RADIUS servers, instantly boosting network security by enforcing individual user credentials (and optional MFA) rather than relying on shared passwords. This is a massive win for remote and distributed teams.
What do you dislike about the product?
Where the platform shows its limitations is generally in the depth of specialized features, specifically within its Remote Assist tool.
While JumpCloud's Remote Assist functionality provides basic, necessary features for troubleshooting—screen sharing and remote file access—it often feels like a checkbox feature when compared directly to dedicated remote access products. In contrast to best-of-breed solutions like ConnectWise Screen Connect, the performance, user interface fluidity, and feature depth of JumpCloud’s remote access feature tend to pale in comparison.
While JumpCloud's Remote Assist functionality provides basic, necessary features for troubleshooting—screen sharing and remote file access—it often feels like a checkbox feature when compared directly to dedicated remote access products. In contrast to best-of-breed solutions like ConnectWise Screen Connect, the performance, user interface fluidity, and feature depth of JumpCloud’s remote access feature tend to pale in comparison.
What problems is the product solving and how is that benefiting you?
JumpCloud stands out as an excellent directory platform, truly fulfilling its promise of unified identity and device management. Its IAM core, along with the Cloud RADIUS feature, offers both enterprise-level security and straightforward usability.
Easy to Use with Powerful Features, but Can be Frustrating at Times.
What do you like best about the product?
Managing JumpCloud is very easy to get into even if you haven't done much administration in the past. JumpCloud has a very good interface for the most part, and has lots of powerful features.
What do you dislike about the product?
Lack of documentation on some things makes it difficult to get into specifics at times. One big frustration I've faced is with the AD integration, which while it might have a decent amount of docs written for it, still gave me some trouble setting up. I think the issue here is the verbosity of errors (or lack thereof), but this is a very specific example.
What problems is the product solving and how is that benefiting you?
From an administration standpoint, JumpCloud has been a saint when it comes to Directory and SSO. JumpCloud helps make onboarding and offboarding new employees extremely easy; and when it comes to device deployment and management, the JumpCloud Agent is easy to integrate into our lite-touch deployment system which makes everything super automatic and easy to use.
Centralized Control and Seamless Integration Make Management Effortless
What do you like best about the product?
The centralized control it gives over users, devices, and policies. It makes managing authentication and access across systems simple and consistent. Integration with M365 and Google Workspace works smoothly, and the agent deployment is reliable even in remote environments.
What do you dislike about the product?
The reporting and audit features are still limited. Some logs take too long to update, and deeper event correlation requires external tools. The UI could also be faster when handling large device inventories.
What problems is the product solving and how is that benefiting you?
It unifies user and device management under one platform. Before JumpCloud, we had fragmented systems for identity, access, and endpoint control. Now authentication, policies, and provisioning are centralized, reducing admin time and improving compliance. Remote onboarding and offboarding are faster, and security standards are easier to enforce company-wide.
Centralized Management, Easy to Use
What do you like best about the product?
I really appreciate how JumpCloud provides a centralized platform for managing devices, which replaces the need to use multiple platforms. This is particularly helpful as it allows for managing a variety of operating systems such as Macs, Windows, and Androids in one place. The centralized approach simplifies our operations significantly. Furthermore, I find JumpCloud easy to use, making the management process straightforward and efficient. This ease of use, combined with the centralized management capability, truly stands out and makes me more inclined to choose JumpCloud again.
What do you dislike about the product?
I found it somewhat challenging to start with JumpCloud as we needed to devise a method for creating kiosk modes, which was not straightforward.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized device management across different platforms, simplifying what was previously handled by multiple platforms.
Easy Deployment and Use, But Logging Needs Improvement
What do you like best about the product?
The facility to deploy and usage. The interface is clean and easy to wor.
What do you dislike about the product?
The logs from application are so poor. They need to develop something better.
What problems is the product solving and how is that benefiting you?
SSO is highly practical and well-suited for its intended purpose. On the other hand, integrating logs and establishing connectivity with other SIEM platforms can present some difficulties. Additionally, there is room for improvement in access management.
Reliable Platform with Automation Capabilities, But Pricey
What do you like best about the product?
I find JumpCloud's platform to be robust and reliable, providing a dependable solution for managing endpoints, automating tasks, and proactively monitoring systems. The endpoint automation and monitoring features are particularly useful in efficiently managing our clients' computers and networks. After overcoming initial setup challenges, I appreciate that it has been smooth sailing since then, indicating a stable and user-friendly experience. The platform's automation and monitoring capabilities make it a strong contender for continued use and future consideration.
What do you dislike about the product?
I had some problems initially with setting up JumpCloud, particularly when migrating the account to our tenant. Additionally, I would prefer if the cost was reduced.
What problems is the product solving and how is that benefiting you?
I find JumpCloud provides a reliable platform for managing endpoints, automating tasks, and proactively monitoring systems, enhancing our operations.
Outstanding Asset Management and Automation Features and software installation automation etc.
What do you like best about the product?
Best part of asset management, Remote control, software automation and many more.
What do you dislike about the product?
Some time we facing application down issue and feel slowness some times.
What problems is the product solving and how is that benefiting you?
System performance, remote handling, software installation automation etc.
Effortless User Management, Minor Delays in Sync and Reporting
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access from a single cloud platform. I love that it supports Windows, macOS, and Linux equally well — no need for separate tools. The SSO and MFA integrations work seamlessly, and onboarding/offboarding users takes just a few clicks. The interface is clean, intuitive, and well-documented, which saves a ton of time for IT and security teams.
What do you dislike about the product?
ometimes policy updates or device syncs can take a few minutes to reflect, especially on remote endpoints. The reporting features are good but could be more detailed and easier to filter for audits.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centralize user and device management across Windows, macOS, and Linux systems. It eliminates the need for on-prem Active Directory, simplifies SSO and MFA setup, and enforces security policies remotely. This has significantly reduced our administrative overhead and improved onboarding speed and overall compliance.
Unified Cross-Platform Management Made Simple
What do you like best about the product?
Cross-platform identity and device management allows you to control user access, manage devices across Windows, macOS, and Linux, and oversee applications all from a single location.
What do you dislike about the product?
The console UI is difficult to navigate, and the system still relies on an agent-based approach. Additionally, geo-fencing policy triggers and location tracking are not available for Apple devices, likely because of this agent-based dependency.
What problems is the product solving and how is that benefiting you?
Privilege Access management and Cross platform support
We unlocked our remote team's productivity
What do you like best about the product?
I like most that JumpCloud helps manage our varied fleet of devices running a variety of operating systems. Enforcing uniform security policies on both company issued and employee personal laptops they use to carry out work is incredibly useful and does not require complex scripting. Our small IT team saves a lot of time because it is possible to onboard new hires with pre-configured access quite easily.
What do you dislike about the product?
The extent of customization of access to certain applications can be a little opaque at times. More user-friendly wizards that help to create highly niche permissions on specific software would be a wonderful thing. Besides, although it works well with core access, it has taken a little more manual work than expected to integrate with some very specialized internal tools.
What problems is the product solving and how is that benefiting you?
We had difficulty with providing access to our expanding remote workforce in a secure manner. Employees frequently needed to await manual IT intervention to receive the tools and data they required. Today, using JumpCloud, new team members will be operational on day one with the necessary access and our IT department is no longer spending time responding to access requests.
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