JumpCloud
JumpCloud, Inc.External reviews
3,742 reviews
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JumpCloud was our unified gateway to a multitude of apps
What do you like best about the product?
Streamlined, convenient, easy login process
What do you dislike about the product?
The tile format of apps resulted in a somewhat clunky interface
What problems is the product solving and how is that benefiting you?
JumpCloud was great at being my one-stop shop to access most of the apps that I use on a daily basis.
Jumpcloud just works
What do you like best about the product?
It gives me the information and power to administrate my network and users without having to fight the application simultaneously. The new features also significantly improve workflow, and I look forward to their implementation.
What do you dislike about the product?
At this point, I don't have anything that currently stands out as being frustrating with the application; at times, the performance isn't always what I'd like, but it's nothing debilitating.
What problems is the product solving and how is that benefiting you?
Jumpcloud is helping me administrate my users and keep track of my assets. It also assists me with MDM and my macOS devices which can be harder to administrate.
Use the cloud for efficient directory services and systems administration
What do you like best about the product?
We are extremely pleased with the cost-saving solutions that JumpCloud offers. Its ease of use is perfect for small businesses, while its powerful policy and security settings make it an ideal solution for larger organisations. What we particularly like about JumpCloud is its ability to mandate encryption on our connected devices, giving us a much-needed extra layer of protection that increases security and peace of mind in today's digital world. All in all, it was clear to us early on that JumpCloud could effectively meet all of our organisation's requirements.
What do you dislike about the product?
I do not like that the JumpCloud interface has a limited ability to observe how policies interact. A study of user and device setups, as well as easy-to-follow instructions with visuals demonstrating the sequence of events leading up to an account being suspended, would have been very helpful as I set everything up. Comprehensive explanations would also make for a smoother user experience overall.
What problems is the product solving and how is that benefiting you?
As a user, Jumpcloud helps protect my identity by enforcing password policies that secure all of my accounts in the same way.
Directory services in the cloud
What do you like best about the product?
I am in awe of how Jumpcloud has enabled us to take our software and security practices to the next level. The onboarding process was understandably daunting, but we have now reaped the rewards. With this innovative platform at our fingertips, data protection is a priority for us - something that didn't exist before. It provides great insight into where digital trails are hidden, making it easy to protect actionable information both locally and remotely. This is particularly important when dealing with confidential legal documents, as a law firm like ours does, so Jumpcloud is now an invaluable asset to our organisation.
What do you dislike about the product?
I do not appreciate the lack of customisation available in Jumpcloud for generating reports and visualisations. As it does not come with built-in tools, you have to use its API, which can be overwhelming for those without programming experience. In addition, the output log format is very difficult to understand, as it requires a great deal of processing before the data can be accurately interpreted.
What problems is the product solving and how is that benefiting you?
As a user, Jumpcloud simplifies identity and policy management across my entire IT environment. Not only does it reduce the burden of managing multiple passwords for different services, but it also gives me more control over securing encryption keys and setting lockout limits.
An efficient and secure solution for your business
What do you like best about the product?
Jumpclod makes it easy to remotely configure and manage computer security settings effortlessly. I appreciate the addition of Apple's Mobile Device Management (MDM) control, which further simplifies administration. PC management has been greatly improved and new features have been added, making user account maintenance such as adding users, resetting passwords or granting software access a breeze! The ability to set up users in other applications is particularly helpful during my onboarding process, as it greatly streamlines this activity.
What do you dislike about the product?
I don't like that the mobile admin console doesn't have its own application yet. The interface can be difficult to work with on my iPhone, as web pages and icons are often cropped or too small for comfortable use. I'm hoping that JAMF will continue to expand its feature set by adding automated reporting, increased software hosting capacity and easier OS upgrades through its MDM programme.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of continuing to use an outdated server rather than upgrading it, while also migrating data to the cloud.
JumpCloud Access Control Management System
What do you like best about the product?
We are so grateful for JumpCloud's access management technology. It has allowed us to manage all of our organisation's resources with a single set of credentials. What we really like about it is that the cloud infrastructure allows us to manage everything in real time from anywhere - something that other systems don't always offer. What's more, things run smoothly and do exactly what they're supposed to! It really is a relief to know that this device is with us every step of the way.
What do you dislike about the product?
I find JumpCloud's usability a little confusing and unreliable. It's easy to accidentally delete an account during initial setup, and updates made in Office.com can take a while to show up in your JumpCloud profile. Entering these updated credentials also proved tricky, as it took several attempts for them to register properly in the menu bar client within JumpCloud.
What problems is the product solving and how is that benefiting you?
JumpCloud provides us with reliable and secure access control. We're able to protect our systems, processes and software from unauthorised use, while ensuring that only the right people have access.
Really good mdm with a great support team and frequent new releases but missing some must have tool
What do you like best about the product?
The support (fast and efficient) easy to use and quite easy to understant. The power of the new command running feature and deployment (polices, soft, access)
What do you dislike about the product?
UX is sometime not intuitive. i.e when you are into a submenu you need to close the tab in order to come back on this menu.
The fact that we can't update any software from the admin console without unninstalling the software.
The fact that we can't update any software from the admin console without unninstalling the software.
What problems is the product solving and how is that benefiting you?
Easily manage and privide mdm profiles on our infrastructure. Manage and block devices if needed on our remote users and deploy application remotely and sync directories bettwen JC and Google
Use Jump cloud in our own organization also as for our clients and its a great tool that implements
What do you like best about the product?
I like the dashboard and usability of JC
What do you dislike about the product?
Navigating through can be a little confusing since so many features
What problems is the product solving and how is that benefiting you?
The slowness issues with have with onsite domain controllers. An easier way to onboard and offboard clients. Having control over permissions in the organization
Jumpcloud usage
What do you like best about the product?
It's a reliable SSO option and I like that they add new features. They keep improving,
What do you dislike about the product?
Sometimes it can have some issues and it can take some time to solve it but after all they give their best and help us in solving the bugs that they may have and issues that we might face
What problems is the product solving and how is that benefiting you?
Security and all of that as we have SSO implemented with thwm
Nice pricing but various bugs
What do you like best about the product?
It contains almost everything for an MDM software. The best part is that it gives you certain number of devices to be integrated for free so that you can try it out. Also, multiple devices can be added to same user.
What do you dislike about the product?
Some of the options on their dashboard are a little confusing. For example, I couldn't find any way to block websites. I had to contact their support team to check whether it is even possible on their software or not. Also, the support team is very slow to respond. A major issue found was that if a person sync google worskpace from theirgoogle account, any activity done on jumpcloud by any user is said to be done by that admin user in audit logs of google workspace.
What problems is the product solving and how is that benefiting you?
I can control what all our employees can access and quickly get remote access to solve the problems they are facing. The support team is helpful and got on a call to solve the queries.
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