JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Excellent Platform
What do you like best about the product?
JumpCloud has mad my life as the IT Admin of a small accoutning firm much more simplistic in my day to day management. I love the fact that the platform includes Remote Desktop support, which normally costs an arm and a leg.
What do you dislike about the product?
As of this point in my use of JumpCloud, I have not found anything I dislike.
What problems is the product solving and how is that benefiting you?
For one, it has allowed me to manage all the PC devices on my network without having to use a third party remote software. JumpCloud has also allowed me to start utilizing remote commands for issues like restarting a computer each day.
Smooth Onboarding, Reliable Performance
What do you like best about the product?
I find JumpCloud extremely beneficial in terms of its mobile device management and identity management capabilities, especially for our employee computers. It was recommended to us by a friend in a similar educational environment, and I'm glad we switched from our previous vendor to JumpCloud as it offered all the features we needed. I am particularly impressed with how smooth and efficient the onboarding process was, thanks to the specialist who assisted us. JumpCloud plays a crucial role in identity management and enforcing password policies, providing a comprehensive full-stack solution that ensures compliance across our organization. The system's ability to enforce our policies for all employees is a significant advantage. I really value the MAC agent feature that automatically updates local user account passwords when changes occur via JumpCloud, which streamlines our operations on a macOS level. The ease of use and reliability of JumpCloud make it stand out, contributing positively to our daily operations. I would definitely choose JumpCloud again for its user-friendly nature and dependability, and I highly recommend it with a perfect score of 10 out of 10.
What do you dislike about the product?
I think pricing is an issue, especially since we're in an education environment where budget constraints are often a concern.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity and mobile device management, enforcing our password policy and ensuring compliance, which simplifies managing employee computers.
Excellent Product for mixed OS Environments!
What do you like best about the product?
Jumpcloud has been an excellent product for providing SSO and MDM in our mixed Windows/Linux/macOS environment. We have several subsidiaries with IT Staff who have found it simple to deploy and straightforward to manage post-rollout. Our users are happy with the integration and simplicity.
What do you dislike about the product?
I don't have many negatives to report. Our environment is a unique use case. Jumpcloud support has been extremely responsive to our support requests!
What problems is the product solving and how is that benefiting you?
Jumpcloud provides a single platform for cloud directory services, SSO, and MDM for our mixed OS environment.
Simple Device and Resource Management
What do you like best about the product?
JumpCloud offers us everything we need to maintain device controls for SOC-2 compliance.
What do you dislike about the product?
This is the smallest thing, but I do find myself searching around a bit each time I need the instructions to send a new employee for MDM.
What problems is the product solving and how is that benefiting you?
Mobile device management for SOC-2 compliance. It has helped us succeed with compliance for 3 years in a row.
An administrators dream
What do you like best about the product?
Jumpcloud allows us to seemlessly deliver new Macs directly from Apple to employees and have them completely and automatically configured enabling new joiners to hit the ground running on their first day. The setup was quick and simple and highly customisable.
What do you dislike about the product?
At the current time I haven't had any issues
What problems is the product solving and how is that benefiting you?
It solves new employee setup entirely meaning that Macs are configured appropriately and correctly for all new joiners
Easy Asset Security
What do you like best about the product?
Very easy to setup and manage access controls and policies for various devices and servers.
What do you dislike about the product?
It works really well, so I don't really have any complaints.
What problems is the product solving and how is that benefiting you?
Centralized access control management and asset tracking.
Jumpcloud makes it easier to manage and maintain
What do you like best about the product?
We have been using Jumpcloud for more than 7-8 years now and it satisfies all the needs and requirements. We have been using it for AD needs and no issues so far. We are using other tools as well to accommodate our infrastructure and planning to continue using it. As an admin, it is much easier for me to manage the users and permissions. The jumpcloud user interface also makes it easier for a new person. Overall I rate this tool very highly.
What do you dislike about the product?
There is nothing major that I don't like about it. However, switching from non-admin to admin portal for those who have access to it could be better.
What problems is the product solving and how is that benefiting you?
Jumpcloud is managing our user group and permissions. It is a very good IAM solution for us.
Fast implementation, simple solution.
What do you like best about the product?
Simple but right to the point. SSO solution to group all users and make the supervision much more simple. Fast integration and with a good customer support.
What do you dislike about the product?
I would like to see more control on computers. Faster way to connect and control remote devices.
What problems is the product solving and how is that benefiting you?
It has helped us a lot to simplify the SSO. We had accounts on many systems independant and now we have users associated to groups and they have directly access to all their applications with the same JumpCloud user. No domain needed any longer to open sessions in computers, we can grant the control to JumpCloud, so they have also same user to unlock the computer.
JumpCloud Perfect for our Small Business
What do you like best about the product?
It provides us the ability to have access control across everything in our small tech organization of about 60 people. Including computer logins, server access, Wi-Fi access and more. It's incredibly helpful in rolling out new employees and removing access instantly when someone is no longer working with the company. I would highly recommend it as the interface is easy to use and any System Admin will feel right at home navigating and using the JumpCloud product.
What do you dislike about the product?
They have acquired a password manager and it continues to get better but it is still at times a bit slow.
What problems is the product solving and how is that benefiting you?
The biggest thing is access management and making it easy to rollout server access to over 300 different servers to users based on their role and authority level.
Easy to Use Easy to Manage
What do you like best about the product?
Ease of use to manage Macs and PCs. Can run commands easily from the console
What do you dislike about the product?
Some issues not sure if its related to Jump Cloud or our Mac provider, but not every mac has been completely hands off. But getting it installed is still easy too.
What problems is the product solving and how is that benefiting you?
We are able to manage our devices and retreive or wipe if we let the users keep. We can also deploy our security systems remotely for all of our devices
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