JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Best IAM and Password manager tool.
What do you like best about the product?
Jump Cloud comes with lots of features. Ease of use and Implementation. Also, they have 24/7 nice customer support.
What do you dislike about the product?
Nothing to dislike about Jumpcloud. All features are satisfying.
What problems is the product solving and how is that benefiting you?
Centrally password manager and Cloud directory implementation.
Making Identity Management Easy and Scalable
What do you like best about the product?
JumpCloud really set itself apart from other identity providers, it is great to start small and scale with your employees over time and get more and more controls through the extensive feature list. The number of integrations is a major differentiator.
What do you dislike about the product?
It was a bit navigating how to get the most value out of it quickly if you're not an IT user, a partner helped this process
What problems is the product solving and how is that benefiting you?
Moving away from the legacy Active Directory
Simple to set up and manage
What do you like best about the product?
JumpCloud is simple to set up and manage. The features covers all that we require. Support is great.
What do you dislike about the product?
Available logs aren't very useful. It is not easy to export and integrate with our log monitoring tool.
What problems is the product solving and how is that benefiting you?
All in one tool for user and device management.
Quick setup, extremely responsive support, and effective leadership
What do you like best about the product?
The single best thing about JumpCloud is going to have to be how they handle new client implementation / onboarding. Not only do they provide a live chat support free of charge for your intro period, you receive several follow-ups from actual implementation specialists who will help you get JumpCloud working with your environment.
Beyond that, they do not require user minimums for any of their tiers, so if you only have a couple users, you don't have to pay for licenses you won't use. They also offer an incredible range of security features that integrate (or can be made to integrate) with pretty much any environment. From legacy RDP, to Proxmox, to cloud services, you can integrate it with JumpCloud easily.
Beyond that, they do not require user minimums for any of their tiers, so if you only have a couple users, you don't have to pay for licenses you won't use. They also offer an incredible range of security features that integrate (or can be made to integrate) with pretty much any environment. From legacy RDP, to Proxmox, to cloud services, you can integrate it with JumpCloud easily.
What do you dislike about the product?
The higher end features do cost quite a bit per month, but they are definitely the kind of features that aren't required at my level, like compliance, auditing, password management, etc features.
What problems is the product solving and how is that benefiting you?
It's allowing me to use push notification MFA for applications that do not support it natively, like Windows and Linux logins.
Wonderful Cloud Radius
What do you like best about the product?
Jumpcloud has a wonderful pricing with a free tier. Jumpcloud has a cloud radius solution which is useful for our network.
What do you dislike about the product?
The premium support should be offered to registered nonprofits.
What problems is the product solving and how is that benefiting you?
We do not have a server on-site to use as a radius network server, JumpCloud has a cloud-radius solution which affects us with a solution that we can use for our network authentication.
Fantastic Tool for Large Company
What do you like best about the product?
I really love the access control & the way it can be easily integrated - the alerts for tokens expiring give you plenty of time to avoid service disruption
What do you dislike about the product?
I wish there was an ability to sort users into locations
What problems is the product solving and how is that benefiting you?
They make everything seamless - our users only need to remember a few passwords instead of many
Eeasy Radius Integration and Robust MacOS management
What do you like best about the product?
The interface is easy to understand and navigate unlike most other MDM solutions such as WorkSpaceOne or JAMF. The password and bitlocker/filevault management is the most follproof and robust that I have experience thus far in my time with MDM rollout.
What do you dislike about the product?
I think the Chocolatey reliance holds the solution back a bit, it would be quite nice to be able to upload your own packages into JumpCloud to deploy using internal tools.
What problems is the product solving and how is that benefiting you?
Our biggest pain point was having to run Azure directory and Azure services to solve RADIUS login and user credentialing acros a variety of separate device groups. For us all of this is conveniently solved by the services offered in our JumpCloud instance. We were also able to add a second layer of security to our VPN by allowing user logins protected by 2FA thus removing a reliance on managing individual accounts from the firewall.
Working great so far
What do you like best about the product?
Still getting started, but so far everything is working beautifully. It was easy to setup and get started. We use it daily to SSO into multiple platforms.
What do you dislike about the product?
Haven't had any issues so far, though we haven't gotten into any of the more advanced features like device management.
What problems is the product solving and how is that benefiting you?
JumpCloud is allowing us to cost effectively build a cloud directory and to manage our SSO integrations. It is also a key step forward in our checklist to be SOC2 ready.
Excellent Product, with great support
What do you like best about the product?
Continual stream of updates and new features, excellent access to support, we have encountered very few bugs or issues - any that arise are resolved very quickly.
What do you dislike about the product?
Can't think of anything - Its a great platfiorm with excellwent and easily accessible support.
What problems is the product solving and how is that benefiting you?
An excellent alternative to Azure AD,m with powerful integration features
Easy, intuitive, reliable
What do you like best about the product?
very easy to use and setup. Customer service has been great with helping me get everythign up and running
What do you dislike about the product?
Havent found any yet. Customer service has been great.
What problems is the product solving and how is that benefiting you?
Single MDM for all platforms has been wonderful.
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