JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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All-in-one Directory Platform
What do you like best about the product?
manage everything from the cloud
It’s especially valuable for remote or hybrid environments,
It’s especially valuable for remote or hybrid environments,
What do you dislike about the product?
Limited Reporting and Analytics
Group and Role Management Complexity
Group and Role Management Complexity
What problems is the product solving and how is that benefiting you?
Decentralized User Management
Multiple Tools for IAM and Device Management
Multiple Tools for IAM and Device Management
JumpCloud for marketing Analyst
What do you like best about the product?
As the company use numerous tools so JumpCloud helps to keep a centralized login for all tools. It's secure also effective. It's even beneficial for cross-teams. Best part is that it definitely reduces my time to keep me wait for IT permission.
What do you dislike about the product?
I feel a little bit of problem is with the integration that's a bummer. As I need continuous reporting there it could be more detailed. Also, support response can be better.
What problems is the product solving and how is that benefiting you?
It's helping me to manage too many loggins across marketing tools like CRM, Analytics program etc. Constantly needing permission from IT has been our main concerned. And I must say, it excels there. And exceptionally secured!
Incorrect password issue
What do you like best about the product?
JumpCloud makes it very straightforward to manage users across multiple systems without having to rely on an on-prem directory like Active Directory. The UI is intuitive, and I really like the way policies can be applied consistently across Windows, macOS, and Linux devices. The SSO integrations with popular SaaS apps (Google Workspace, Slack, AWS, etc.) save us a lot of setup time. The passwordless login options and MFA enforcement also make it easier to keep our environment secure while reducing friction for users. I also appreciate that their support team is very responsive and often provides practical fixes quickly.
What do you dislike about the product?
There are a few areas that could be improved. The reporting and audit logs, while functional, don’t always go as deep as I’d like when troubleshooting authentication issues. At times, syncing changes across all apps can take longer than expected, which can confuse end users waiting for access updates. I’ve also occasionally run into a situation where users see an “incorrect password” message even though credentials were correct — it usually resolves after a refresh, but it can cause unnecessary tickets. Pricing can also feel a bit high as your user base grows, especially if you need advanced features.
What problems is the product solving and how is that benefiting you?
JumpCloud allows us to consolidate identity and access management into a single platform. Before, we had to manage multiple tools for user provisioning, authentication, and device policies. Now, onboarding a new employee is much faster: we just create an account in JumpCloud, assign groups, and they instantly get access to the right apps with MFA enforced. Security compliance is easier since password policies and device controls are enforced centrally. It’s also been a big help for remote work — users can log in securely from anywhere, and we still maintain visibility and control over their devices. Overall, it saves our IT team significant time and gives leadership peace of mind about security.
Seamless MDM Integration with Competitive Pricing
What do you like best about the product?
I appreciate the ease of setup with JumpCloud and the supportive onboarding and customer success teams. The product effectively addresses compliance gaps, particularly with device encryption and overall IT management. The MDM functionality and the unified sign-in experience are invaluable, simplifying policy implementation and account management. Additionally, competitive pricing and a robust feature set make it a compelling choice to buy again.
What do you dislike about the product?
I dislike the current reporting capabilities in JumpCloud.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us meet compliance gaps by encrypting devices, provides better IT management, ensures compliance through MDM, and simplifies onboarding with a unified sign-in. It's competitively priced and offers valuable features.
A unified platform for secure access and user management
What do you like best about the product?
Plays nicely with SaaS apps,vpn, Wi-Fi authentication and productivity tools making it flexible for it team
What do you dislike about the product?
The interface isn't always intuitive for new admin and some advanced settings take time to master
What problems is the product solving and how is that benefiting you?
Users log in once and access all apps and services without repeated sign-in
Jumpcloud is one of the best MDM software
What do you like best about the product?
You can remote end-user with ease. You can add policy for devices such windows or Mac
What do you dislike about the product?
Have a friendly GUI and able to sync in Microsoft office
What problems is the product solving and how is that benefiting you?
On-boarding and off-boarding
Our network sprawl settled into an orderly calm with JumpCloud's oversight
What do you like best about the product?
The accuracy we obtain by specifying particular scripts to operate on selected users or bundles of devices is invaluably useful to our development cycles. It implies that we could have customized instrument updates or security patches push out only to where they are necessary with little or no collateral effect. The in-depth audit logs concerning user logins and device health are surprisngly intelligent, either. This provides a clean historical illustration that is excellent to use in a compliance check or to trace down a thorny access problem.
What do you dislike about the product?
I do wish that searching in the search bar in the JumpCloud admin console was a bit more flavorful; searching out an ultra specific policy in a grid of many generated policies can be a bit of a chore when you have a great many polices created. The generation of contextualized reports that cannot be done by the provided standard templates is less intuitive than it should and frequently results in us exporting data in order to analyse it elsewhere. And minor inconstancies in naming conventions in some of the settings tabs that can lead to minor confusion to a new member learning the system.
What problems is the product solving and how is that benefiting you?
We used to have the biggest headache in making sure that all the developers had exactly the right access and environmental configuration to new projects dedicated test servers and internal proprietary tools. We were in the manual configuration/rendering permission to crank lot of time. Completely transforming how we manage these custom project environments was through JumpCloud. This ability, now, to define very highly specific user groups and can afford to load policies that will provide access to specific internal IPs or application endpoints directly, to circumvent the works on my machine excuses and get new project teams up and productive nearly immediately now knowing that they have special access pre-configured and pre-validated.
JumpCloud simplifies managing logins and security, making it straightforward and dependable.
What do you like best about the product?
The best thing I find in JumpCloud is how it creates a single secure login that combines everything. I’m not required any more to juggle dozens of bookmarks and remember 20 different passwords. Just one passphrase I use to get into all my apps. And multiple factors, password rotation, and role mapping don’t make me think twice about the security of the access but without being overly complicated.
What do you dislike about the product?
Sometimes outages are just annoying since they bring my entire workflow to a standstill. Last month, for example, an all-day downtime caused real disruption across business apps. The support can sometimes be slower than I would like, especially in comparison to some of the bigger players in the IAM space. The mobile MFA app can also just feel a bit buggy at times, which makes me really nervous since it's so central to my login process.
What problems is the product solving and how is that benefiting you?
JumpCloud has freed me from password fatigue, enhancing both my productivity and my security and certainly by not worrying about shadow IT or poor password practices, I confidently can give my team a single platform that spans desktops, VPNs, and cloud apps. It’s gotten us to our SSO and IAM goals without a cobbled-together set of tools.
Lead IT Security Engineer
What do you like best about the product?
Best UI. Capability to support Mix of OS Platform which is very rare and Jumpcloud could be the only SAAS MDM solution that supports multiple OS client 2) Inbuilt Radius service which is another plus point for any SME doesnt want to maintain infrastructure and cost efficient as well.
What do you dislike about the product?
Nothing major but would like to see improvement in security alerts by email or different channel.
What problems is the product solving and how is that benefiting you?
Supporting mixed OS clients like windows , linux and macsOS. This benefits SME and reduce the overall management,maintenance and licensing overall cost efficient.
JumpCloud identy management that drives production
What do you like best about the product?
I like it because it makes it easier to manage identities and access in a diverse manufacturing facility. I love managing the office and plant computers and controlling everything from one place, and its truly amazing because it greatly simplifies my work.
What do you dislike about the product?
My disappointment at the moment is that integration with some software solutions could be tricky.
What problems is the product solving and how is that benefiting you?
Everything is going well because we benefit from reducing administrative time and improving security. From intellectual property to product control systems. Everything is now well managed and identity-based, and we implement consistent security policies across the company, in short, were doing a great job.
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