JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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External reviews are not included in the AWS star rating for the product.
Unified IT Management Made Easy with JumpCloud—Reliable, Evolving, and User-Friendly
What do you like best about the product?
What I like best about JumpCloud is how it brings together user identity, device, and policy management into a single, unified platform. It has drastically simplified our onboarding and offboarding processes, reduced manual IT overhead, and given us complete visibility into our endpoints. The MDM capabilities work flawlessly across macOS and Windows devices, and features like patch management, conditional access, and directory integrations have strengthened our overall security posture. The platform’s clean interface, regular feature updates, and responsive support team make it a reliable choice for any modern IT environment.
What do you dislike about the product?
There’s nothing major to dislike at this point. JumpCloud has consistently evolved with regular updates and new features that address most IT management needs. The only area I’d like to see improved is deeper SaaS application visibility and a dedicated asset management module — both of which I understand are already on the product roadmap.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us centralize and automate critical IT operations that were previously managed across multiple tools. It has streamlined user onboarding and offboarding, device enrollment, and policy enforcement — all from a single console. Managing patch updates, enforcing security baselines, and ensuring compliance across macOS and Windows devices has become far more efficient.
With JumpCloud, we’ve also reduced dependency on multiple MDM or identity platforms, improving overall visibility and control across users, endpoints, and access policies. This unified approach saves time, enhances security, and allows our small IT team to manage a large, fully remote workforce effectively.
With JumpCloud, we’ve also reduced dependency on multiple MDM or identity platforms, improving overall visibility and control across users, endpoints, and access policies. This unified approach saves time, enhances security, and allows our small IT team to manage a large, fully remote workforce effectively.
Admin Portal Makes Management a Breeze
What do you like best about the product?
The manageability that we get in the admin portal.
What do you dislike about the product?
the A.I. search bar is my biggest complaint, and it's just a small annoyance,e then anything else
What problems is the product solving and how is that benefiting you?
Being able to download the file to make a provisoning package makes it easy to set up new computers
Versatile and useful for IT and its ability to review multiple servers
What do you like best about the product?
its versatility and its ability to solve problems such as reviewing various machines, which helps us check if the other IT colleagues are in service, and likewise, being able to remotely access the machines to deploy agents is great.
What do you dislike about the product?
the remote connection tends to be somewhat slow but after that everything is excellent
What problems is the product solving and how is that benefiting you?
At the moment, I haven't seen any problems with JumpCloud yet.
Easy Implementation and Excellent Integrations
What do you like best about the product?
It is easy to implement and we all tools that I need. The integration with other platforms it's so good!
What do you dislike about the product?
I think the logging and policy aspects are lacking. Logs on integration issues or failures contain little information; they're more useful to the end user than the administrator. As for policies, they have few templates compared to Active Directory, for example.
What problems is the product solving and how is that benefiting you?
In my opinion, where it shines the most would be in hybrid environments or remote workforces.
Simplified Device Management and High Usability
What do you like best about the product?
I have been using JumpCloud for over two and a half years as our primary active directory management system, and I've found it to be very effective. Setting it up was straightforward, and deploying jumpcloud to endpoints is not difficult at all, despite it not having a one-touch deployment system. I particularly appreciate how JumpCloud has resolved issues related to a divided device management system by managing both our Macs and Windows devices seamlessly. This integration means we don't need to rely on separate systems like Intune. Another aspect I love is the command and policy management functionalities, as well as the localized, well-organized user interface that makes managing devices easy. Moreover, JumpCloud's robust connection to platforms like AWS and Azure allows it to manage our bastions and services efficiently. The SSO authentication feature and software management are also standout elements that would make me consider purchasing JumpCloud again. Overall, JumpCloud delivers exceptional functionality that merits a top recommendation score of 10 out of 10 from me.
What do you dislike about the product?
I would add the ability to deploy the background remote JumpCloud software to just one device instead of forcing it to be to all devices.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies device management by unifying Macs and Windows management, eliminating the need for multiple systems like Intune. It offers organized command and policy management, integrating with AWS and Azure, providing a comprehensive user interface for managing devices efficiently.
Excellent Support and User-Friendly Dashboard
What do you like best about the product?
Support and Easy usage of dashboard and Windows MDM is good.
What do you dislike about the product?
MDM to Other platforms linux and MAC should be better
What problems is the product solving and how is that benefiting you?
MDM for windows
I’m the Head Bookkeeper, and I use Salesforce to create contracts and send out invoices.
What do you like best about the product?
It provides a centralized system, it's easier to maintain up-to-date records.
What do you dislike about the product?
Some features can be a bit complex, the interface could be more intuitive, at first it seems a bit complicated.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user access and device security in one place. It integrates smoothly with NetSuite, which makes user authentication and access control much easier to manage. This helps keep our financial data secure and ensures the right people have the right access.
Comprehensive and Secure, but Needs Faster Sync and Smoother Device Management
What do you like best about the product?
What I appreciate most about JumpCloud is its cohesive platform that allows for secure management of users, devices, and access from a single dashboard.
It streamlines identity and access management across various systems, facilitating smooth integration with both cloud and on-premises environments.
The zero-trust security framework, automated user provisioning, and centralized policy enforcement not only save time but also enhance compliance and control.
Moreover, its comprehensive reporting, support for multiple platforms, and integration with tools such as MDM, SSO, and MFA render it a complete solution for IT administrators.
The user-friendly interface and robust automation features boost productivity and assist in maintaining security standards effectively throughout the organization.
It streamlines identity and access management across various systems, facilitating smooth integration with both cloud and on-premises environments.
The zero-trust security framework, automated user provisioning, and centralized policy enforcement not only save time but also enhance compliance and control.
Moreover, its comprehensive reporting, support for multiple platforms, and integration with tools such as MDM, SSO, and MFA render it a complete solution for IT administrators.
The user-friendly interface and robust automation features boost productivity and assist in maintaining security standards effectively throughout the organization.
What do you dislike about the product?
JumpCloud has room for improvement, particularly in its reporting and real-time monitoring features, as data updates and synchronization can sometimes be delayed. While the user interface is generally intuitive, it tends to become sluggish when managing a large number of users or devices. After installing the JumpCloud agent on a device, there are occasions when the device does not appear correctly in the admin dashboard, with the serial number or service tag often displaying as “–”. Even when the system is online, attempting to establish remote access can result in long loading times, and sometimes the connection fails altogether. Some advanced integrations or automation options also require more manual configuration than what is typical on other platforms. Although the mobile device management (MDM) features have improved, they still do not offer the depth needed for enterprise-level use. Overall, JumpCloud is a solid and reliable solution, but enhancements in device synchronization accuracy, connection speed, and dashboard responsiveness would make it even more effective.
What problems is the product solving and how is that benefiting you?
JumpCloud is assisting us in centralizing user management, authentication, and device control across various systems and locations. It streamlines the onboarding and offboarding processes, enforces security policies, and integrates effectively with other tools such as SentinelOne and VPNs. By managing users, access, and devices from a unified console, it significantly saves time for the IT team, minimizes manual effort, and improves overall security compliance. Furthermore, it offers seamless remote access and monitoring, which is essential for supporting distributed teams and ensuring efficient operations throughout our infrastructure.
Centralized Device Management Made Easy with JumpCloud
What do you like best about the product?
JumpCloud fully meets the requirements for managing devices across multiple locations and countries. It allows us to centralize device policies, user management, software compliance, and more in one platform.
It also provides outstanding integration capabilities.
It also provides outstanding integration capabilities.
What do you dislike about the product?
We've noticed that the erase function intermittently fails.
What problems is the product solving and how is that benefiting you?
Some of the key problems it helps us solve include:
- Single Sign-On: JumpCloud serves as a secure identity provider, allowing users to safely sign in to multiple web applications.
- Device Management: It enables seamless device management across different locations and countries.
- Software Compliance: JumpCloud makes it easy to identify installed applications and deploy or remove software as needed.
- Single Sign-On: JumpCloud serves as a secure identity provider, allowing users to safely sign in to multiple web applications.
- Device Management: It enables seamless device management across different locations and countries.
- Software Compliance: JumpCloud makes it easy to identify installed applications and deploy or remove software as needed.
JumpCloud: A Strong Solution for Modern, Hybrid IT Environments
What do you like best about the product?
I like how JumpCloud unifies identity, access, and device management into one easy-to-use cloud platform. It’s powerful, secure, and reduces administrative overhead.
What do you dislike about the product?
There’s a bit of a learning curve at the start, and some features could be more flexible, but overall it’s a strong and reliable platform.
What problems is the product solving and how is that benefiting you?
JumpCloud has simplified user access management and reduced manual IT tasks. I can easily manage accounts, passwords, and device policies from a single dashboard, which makes support faster and more efficient for both users and admins.
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