JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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External reviews are not included in the AWS star rating for the product.
Top-Tier MDM and Device Security with Jumpcloud!
What do you like best about the product?
Jumpcloud truly stands out as a top-tier solution for MDM and device security. It has become an essential tool for admins, IT staff, and security engineers alike, making their work much more manageable.
What do you dislike about the product?
Nothing immediately comes to mind. Jumpcloud is an excellent product suitable for enterprises of any size.
What problems is the product solving and how is that benefiting you?
Jumpcloud is an awesome product that truly supports IT admins and staff with its excellent features and dedicated support team. In addition, they offer partnerships with reputable IT vendors, which adds even more value to their service.
Jumpcloud from an Administrator
What do you like best about the product?
I like the ability to manage users and client devices in a single action pane, the integration with other applications such as Microsoft's o365 was very instrumental in our use. Also being able to apply computer policies across the machines to make a cohesive experience for all users has been fantastic.
What do you dislike about the product?
Jumpcloud is always innovating which is excellent, But sometimes they have new features on the dashboard and the notifications continually pop up and are distracting to the admins. We have trialed a few pieces of the software and once the "trial" period is over there is a constant reminder that we are past due on it, Talk to our account rep and they said we are under the number of users and it was free to use, but the reminders keep popping up.
I think a more cohesive way to trial a product and then fall into the free category so that there isn't a constant pop up about paying for something that is free would be excellent.
I think a more cohesive way to trial a product and then fall into the free category so that there isn't a constant pop up about paying for something that is free would be excellent.
What problems is the product solving and how is that benefiting you?
Primary one is AD and just handling user creations and removal along with making sure everyone can login across workstations without having custom local logins, Also not having any server hardware on site that needs to be kept up to date or secured is fantastic.
User-Friendly Navigation, Needs More Market Presence
What do you like best about the product?
The navigation is simple and designed to be accessible for everyone.
What do you dislike about the product?
They should work on increasing their visibility in the market compared to their competitors.
What problems is the product solving and how is that benefiting you?
This is an all-in-one solution for managing and administering users and devices efficiently in a single platform.
Effortlessly Easy to Use
What do you like best about the product?
Easy to use for non tech competent users
What do you dislike about the product?
No dislikes this product does what it says on the tin
What problems is the product solving and how is that benefiting you?
Additional layer of security
Easy Setup and Versatile Features
What do you like best about the product?
Ease of setup/implementation, wide variety of features. support for Windows and Mac devices
What do you dislike about the product?
Some features require manual work to implement, can be difficult to transition from another MDM (not that bad)
What problems is the product solving and how is that benefiting you?
JumpCloud has helped to standardize MDM services across our hybrid windows/mac workspace. SSO and IAM help to speed up our workforce, and minimize troubleshooting steps
All-in-One Device Management Made Easy
What do you like best about the product?
A single pane of glass for all my devices. Ability to manage various policies on those devices.
What do you dislike about the product?
None I can think of. So far I am happy with the feature set.
What problems is the product solving and how is that benefiting you?
Ability to see all my company's devices in one place and managing them efficiently.
Time-Saving Solution with Room for Endpoint Enhancements
What do you like best about the product?
I have been using JumpCloud for four and a half years, primarily for setting up users on machines and endpoint management. I find it easy to set up, as initially, we had some issues with clients not updating on machines, but those have been resolved. I appreciate how JumpCloud allows us to limit access to machines without being a part of the Azure directory, which saves us a significant amount of time. Among the most useful features and capabilities is its ability to limit what users can be installed on a machine. This functionality is crucial for us, and it's a primary reason why I would choose JumpCloud again. In terms of recommendation, I believe for an environment like ours, JumpCloud is an excellent fit, and I would rate it a solid nine out of ten.
What do you dislike about the product?
{"The JumpCloud endpoint management is not as robust as I would like it to be.","JumpCloud remote access lacks the ability for unattended access, which is critical for my needs.","Initially, we faced issues with the JumpCloud client on machines not updating."}
What problems is the product solving and how is that benefiting you?
JumpCloud lets me control who can access machines, saving time by not needing Azure directory integration, and simplifies endpoint management.
Reliable solution with excellent support and usability
What do you like best about the product?
The platform allows me to apply policies to large groups of machines simultaneously, which saves a lot of time. I can also run commands on specific machines when needed. Additionally, the dashboard is intuitive and easy to use, and the support team is very helpful and polite.
What do you dislike about the product?
One thing that could be improved is the Commands Results tab — it should allow me to refresh the results without having to exit and reopen it. Additionally, there could be a better way to display the results to make them easier to review and analyze.
What problems is the product solving and how is that benefiting you?
This platform has helped us address several key challenges. It has significantly improved our security posture by enforcing password length and complexity requirements, hardening machines, applying consistent policies, and maintaining secure desktop environments. Additionally, it has improved user management and provided an efficient way to maintain a complete and accurate inventory of our systems.
Reliable Remote Desktop, Occasional Device Glitches
What do you like best about the product?
remote desktop services work really well
What do you dislike about the product?
on some devices it sometimes errors out and stops reporting requiring a reinstall.
What problems is the product solving and how is that benefiting you?
patching and remote support primarily.
Effortless Management and Cross-Platform Power
What do you like best about the product?
I appreciate how easy it is to manage, along with its strong cross-platform capabilities.
What do you dislike about the product?
I've experienced occasional problems with software deployment and policy enforcement, and I also find the pricing to be somewhat on the higher side.
What problems is the product solving and how is that benefiting you?
This platform enables junior team members to provision access easily, thanks to its minimal learning curve. It also lets us efficiently manage Windows, Mac, and Linux systems all within a single platform.
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