JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Cross-Platform Device Management with Helpful Support
What do you like best about the product?
JumpCloud makes it easy to manage all of our devices, both Windows and Apple/Macs. I also have had positive experience with their support when I run into questions/issues.
What do you dislike about the product?
I can't think of anything I dislike about JumpCloud. It does everything we need it to do.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage our devices, ensuring they are secure and configured according to our needs.
Feature-Rich, Easy to Use, and Always Accessible
What do you like best about the product?
Feature set, ease of use, readily accessible.
What do you dislike about the product?
UI seems to keep moving things around, sometimes for the worse. Issues around FileVault on Mac and password changes.
What problems is the product solving and how is that benefiting you?
Allowing us to manage our fleet of devices across Windows, MacOS, iOS, and Linux (Ubuntu). Scripting commands and mostly useful policies.
Constant Innovation and New Features That Keep Getting Better
What do you like best about the product?
JumpCloud is constantly innovating and releasing new features.
What do you dislike about the product?
Sometimes the offering is a little overwhelming due to all the features they offer
What problems is the product solving and how is that benefiting you?
They help small businesses manage the complexity of the everchanging cyber landscape
Robust Support and Usability, Needs Password Management Improvement
What do you like best about the product?
I like that JumpCloud has good support when needed, and it's mostly easy to use. Whenever I've reached out to support for an issue, they're quick to respond and knowledgeable. They join sessions to assist me in real-time and don't always try to force a chatbot instead of a human. I had an excellent technical account manager who helped make switching IDPs pretty straightforward. I like the consistent addition of features that bring JumpCloud up to par with other platforms, like the ability to 'nest' user groups, which was a big function from Okta that made migration easier.
What do you dislike about the product?
We have some admin accounts that can't have passwords managed by JumpCloud, which makes it difficult for our admins to stay compliant with elevated accounts. There are some functionalities that Okta did better. For example, the ability to 'nest' user groups was a big function in Okta, and it was difficult to migrate to JumpCloud because of the absence of that feature initially.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity management, access control, and mobile device management.
Simplified Device Management with JumpCloud
What do you like best about the product?
I like using JumpCloud for its simplicity in account management compared to other MDM solutions I've used. The admin side is organized sensibly and isn't bogged down by complexity. It's really easy to create new user accounts and grant necessary permissions. The interface is extremely simple to understand, making training new hires a breeze. I also appreciate how it helps keep our computers managed, secures our data, and provides remote support options and insight into computer details when needed.
What do you dislike about the product?
I would like to see a little more support and documentation easily available for deploying JumpCloud to new devices.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for managing devices across different platforms, securing data, offering remote support, and gaining insights into computers.
Good IAM
What do you like best about the product?
user device management and remote wipe capablities are good and user provision and deprovison
What do you dislike about the product?
UI is too clumsy and some time not viewable on small screen
What problems is the product solving and how is that benefiting you?
solves remote user onboarding
Intuitive, Cost-Effective Alternative to Active Directory with Helpful Support
What do you like best about the product?
the product is intuitive and easy to use. It's cheaper than using Active Directory, but offers similar capabilities. support is responsive and helpful. The remote connect feature is very helpful.
What do you dislike about the product?
Integration isn't as smooth as Active Directory. the provisioning package installation has some limitations, and sometimes the remote connect doesn't work properly. implementing group policy is also more challenging than with Active Directory. Configuring "domain" user accounts on the workstation is also more challenging
What problems is the product solving and how is that benefiting you?
As a user and device management tool it meets our needs at a cheaper cost than Active Directory.
Remote Control and Device Insights Shine, Compliance Needs Work
What do you like best about the product?
I like the device insights and remote control features of JumpCloud. The device insights are helpful for tracking device usage, ensuring compliance, and identifying when a device is not in use or out of order. Remote control is valuable for easy 1:1 debugging sessions, especially in IT support. The initial setup was fairly easy, especially with some support to guide us.
What do you dislike about the product?
The compliance tracking isn't fully supported properly with Vanta, and even though a device is compliant and has relevant policies, the JumpCloud agent couldn't report it correctly to Vanta, which results in automated tests to fail. A better Windows JumpCloud agent would be great.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for device compliance and tracking, providing insights to monitor usage and identify issues. Remote control aids easy 1:1 debugging for IT support.
Excellent Device & Identity Management with Smooth Access Requests
What do you like best about the product?
Device Management, Identity Management, Access request
What do you dislike about the product?
No strong patching and less features of remote monitoring
What problems is the product solving and how is that benefiting you?
Fragmented IT management,
user device and apps in single dashboard,
zero trust security
user device and apps in single dashboard,
zero trust security
Reliable Device Management and Support That Saves Hours
What do you like best about the product?
Their reliability, support and device management solution has saved us many hours in onboarding and support.
What do you dislike about the product?
Our users not understanding the purpose for this additional product. Outside of IT it is hard for end users to understand the need to constantly update their password on this system. This is not JumpCloud's issue, but more on the every day user to understand the need.
What problems is the product solving and how is that benefiting you?
Time-saved by device and software onboarding. Peace of mind by not worrying about everything separately. Also helps with security gaps and compliance scrambles keeping all devices updated.
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