JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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External reviews are not included in the AWS star rating for the product.
Smooth Setup with Effective Access Management
What do you like best about the product?
I use JumpCloud for a standardized login experience for shared workstations in factories, labs, or training centers. I appreciate the uncontrolled access management after internal role changes as permissions automatically adjust. I like that JumpCloud allows for faster policy troubleshooting because changes are traceable and reversible. I also enjoy having minimal dependency on VPNs, which is excellent for everyday access management. Additionally, the initial setup was smooth.
What do you dislike about the product?
Smarter default settings
What problems is the product solving and how is that benefiting you?
I use JumpCloud for standardized login experiences and managing access. It solves uncontrolled access issues after role changes and allows faster policy troubleshooting since changes are traceable and reversible, with minimal VPN dependency.
Fast Setup and Enhanced Security with JumpCloud
What do you like best about the product?
I like JumpCloud because it provides a consistent experience across IT teams, which is really helpful. The initial setup was fast, which is always a plus.
What do you dislike about the product?
I think the Identity Change Simulation feature could be better. It would be nice to have a preview of the impact of user or group updates and built-in rollback history.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to improve security posture and solve inconsistent login experiences across departments. It provides a consistent experience across IT teams.
JumpCloud handles Users & Devices; does its job
What do you like best about the product?
Prior to using JumpCloud our user account information was spread out everywhere, Active Directory for some items, Google Workspace for others and local user accounts on various machines and no one really knew who had access to what. Now we can view and administer all users and devices through a single dashboard and control user access levels without having to switch between multiple systems. This makes it much easier to remove access to an ex-employee by being able to lock them down everywhere simultaneously as opposed to hoping we were able to eliminate all possible avenues of access.
What do you dislike about the product?
Typing this on my phone waiting for the bus that is late again, as usual. The interface gets cluttered and has too many menus and settings hidden in weird places, making it take a long time to find what you are trying to accomplish unless you have used it every day. Additionally, the mobile application is very limited, I tried to accomplish something on my phone once and gave up. Also, the search function does not work correctly, it will often fail to find what you are searching for even though you know it is there.
What problems is the product solving and how is that benefiting you?
The Directory Service piece is somewhat useful in that you can administer user accounts from one area (across multiple systems) as opposed to logging into 5-6 different admin consoles to add/remove users and I also like how it can connect to both Mac and PC machines, thus eliminating the need for individual tools for each OS, making the process of adding new users/users resetting passwords easier.
A Cloud-Based Active Directory Replacement That Removes Barriers
What do you like best about the product?
I liked that it works as a cloud-based Active Directory replacement, and not only that, but its also a very useful tool for invoice consolidation. I also liked that it provides a common language regardless of the operating system, which is why its been so successful. We not only saw fewer closed tickets, but we also removed many barriers to getting everything working perfectly.
What do you dislike about the product?
So far, so good. Sure, I’ll admit not everything is perfect, but it works, and that’s exactly what we wanted.
What problems is the product solving and how is that benefiting you?
It’s been very good, especially in our environment. It benefits us enormously thanks to its agility in unified endpoint management and password enforcement, and so far it has been excellent. I hope it continues this way.
Very Secure and Reliable
What do you like best about the product?
I really like how secure and centralized JumpCloud is. It simplifies identity, device, and access management in one platform, while maintaining strong security, scalability, and reliability for growing teams.
What do you dislike about the product?
While JumpCloud is powerful, the platform can feel complex for first-time users. The learning curve and initial setup may require time and guidance to fully utilize all features effectively.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing users, devices, and access across multiple systems by bringing everything into one secure, centralized platform. This reduces security risks, simplifies IT operations, and improves productivity by making access management more efficient and reliable.
One Login for All Accounts—Simple, Secure, and Hassle-Free
What do you like best about the product?
You don’t need multiple passwords.
Having a single username and password for all your accounts is a blessing. It also helps secure your device and your data.
Having a single username and password for all your accounts is a blessing. It also helps secure your device and your data.
What do you dislike about the product?
If you don't have your phone on you you might not be able to log in .
What problems is the product solving and how is that benefiting you?
Having multiple passwords and forgetting them is no longer a problem. I don’t end up getting logged out of my account in the middle of something important.
Seamless Access Control, Efficient and Fast
What do you like best about the product?
I like that JumpCloud has no dependency on legacy infrastructure and the initial setup is fast. I also appreciate its secure API access control by tying the service account to identity-based authentication, and the enforcement of least privilege access across the system, which helps address inconsistent admin privilege.
What do you dislike about the product?
I think JumpCloud could really benefit from having simpler policy templates for common security and access scenarios.
What problems is the product solving and how is that benefiting you?
JumpCloud helps by securing API access and tackling inconsistent admin privileges through enforcing least privilege access, without needing legacy infrastructure.
Centralized Identity Made Simple with Fast Setup
What do you like best about the product?
I like JumpCloud for providing a single identity across everything. I find the initial setup fast.
What do you dislike about the product?
I find the guided onboarding path lacking as it is not tailored to my company's size and industry.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized SSH key management and controlling Linux server access without sharing credentials, reducing local account chaos by replacing unmanaged users with a central identity. I like having a single identity across everything.
Seamless Integration, Expands with Ease
What do you like best about the product?
I like how JumpCloud scales smoothly with my company's growth without needing to redesign the IT environment. I also appreciate that the initial setup was quick.
What do you dislike about the product?
I don't like that admins can't always preview how a policy change will affect users.
What problems is the product solving and how is that benefiting you?
JumpCloud connects legacy systems with modern cloud applications and scales smoothly with company growth without redesigning the IT environment.
JumpCloud’s Single Pane of Glass Makes Identity & macOS Device Management Efficient
What do you like best about the product?
What I like best about JumpCloud is the centralized identity and device management. Its single pane of glass approach for identity, device, and access management. Managing macOS devices, enforcing security policies like FileVault, and controlling user access across systems from one platform makes day to day IT operations much more efficient.
What do you dislike about the product?
JumpCloud is a solid platform overall, but it does come with a learning curve, and a few workflows could be more streamlined. Clearer UI cues, stronger reporting, and more thorough troubleshooting documentation would go a long way toward improving the day-to-day admin experience and making common tasks easier to manage.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes identity, device, and access management into a single platform. This helps us streamline onboarding/offboarding, enforce security policies consistently, and manage devices more efficiently, especially in a remote or hybrid environment.
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