Reliable Automation and Patching with Top-Notch Support
What do you like best about the product?
The powerful automation and patching is very reliable with NinjaOne. It’s very easy to deploy scripts. It’s a modern OS with great customer support. The training was also top notch. We felt very comfortable with NinjaOne.
What do you dislike about the product?
The reporting and dashboard aspect of NinjaOne is not the best. It’s not as flexible as we would like. Overall, these issues are not significant or major issues.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for monitoring, patching, scripting, and remote access. We can do all of this in a single platform.
A Powerful All-in-One IT Management Solution
What do you like best about the product?
The interface is clean and straightforward, making it easy to navigate and quickly find what you need without wasting time.
Another key advantage is its all-in-one design features like remote monitoring, patch management, remote access, and scripting are all available in a single platform, which helps reduce the need for multiple tools and keeps everything in one place.
What do you dislike about the product?
One drawback of NinjaOne is that some of its advanced features can feel a bit limited compared to more robust enterprise tools, especially when it comes to deeper customization and reporting.
The reporting, in particular, could be more flexible and detailed, which can make it a bit challenging when you need very specific insights for clients or internal use.
What problems is the product solving and how is that benefiting you?
One of the main challenges it solves is managing endpoints across different locations. Instead of switching between multiple tools or systems, everything can be monitored and managed from a single dashboard, which saves a lot of time and effort.
It also makes it easier to automate routine tasks like patching, updates, and basic troubleshooting. This reduces manual work and helps keep systems secure and up to date without needing constant attention.
Easy Setup, Fast Connections, and Effortless Remote Scripting
What do you like best about the product?
Easy to use, easy to install on client end points, fast connection no need for codes, easy to run scripts, and power shell commands without having to log onto the end points
What do you dislike about the product?
Search function is not the best, also even if ninja is installed on a end point it does not always show the icon which can confuse end users.
What problems is the product solving and how is that benefiting you?
Allows me to remote on to client end point to troubleshoot there issue, with minimal fuss also easy for the end user to install the software.
Centralized patching has streamlined updates and now improves remote device support efficiency
What is our primary use case?
My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for operating systems and applications.
What is most valuable?
The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have.
Day-to-day, NinjaOne helps me control everything across my devices as the service desk can jump onto a PC remotely regardless of location. They can see what is using memory, what is using RAM, and what is using hard drive space. It is just Intune, but only better.
NinjaOne impacts my organization positively because it makes things faster. It is a lot quicker for the team to be able to jump onto a machine and solve a problem.
Previously, we were using another application to be able to jump onto another user's machine, but it usually meant that they had to download the software, run the software, and send across the access details to the service desk team, which would take up to an hour. This shows how much time NinjaOne saves our team.
What needs improvement?
NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.
For how long have I used the solution?
I have been using NinjaOne for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Which solution did I use previously and why did I switch?
I did not previously use a different solution; we were doing everything manually before, and this was to automate as much as we possibly could.
How was the initial setup?
Before choosing NinjaOne, we did not evaluate other options; we trialed NinjaOne and decided to stay with it.
What was our ROI?
I have seen a return on investment as considering that we bought NinjaOne for a different purpose and it is now used really across the entire operations footprint of our tech team, I would say it is both time and money. Time-wise, it is probably saving the service desk a day a week. Money-wise, we cannot even calculate that because it is expenditure that we would have had to pay, but we do not know how much that would have been.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What other advice do I have?
The advice I would give to others looking into using NinjaOne is to trial it first and make sure it is right before you invest in the system. I would rate this review an 8 out of 10.
Fast, Always-Available Customer Support for Technical Questions
What do you like best about the product?
Customer service is very fast and always available to help with technical queries.
What do you dislike about the product?
More pre-created scripts would be great, but it’s not a deal-breaker.
What problems is the product solving and how is that benefiting you?
We use it to manage both Mac and Windows desktops. It gives us an all-in-one MDM, helps keep our systems up to date, and makes it easier to monitor and stay on top of issues.
Easy to Use and Gets the Job Done
What do you like best about the product?
Ease of use, ease of implementation, and number of features.
What do you dislike about the product?
For some reason, the introduction to Ninja wasn’t what I expected. We were largely left on our own to handle the initial setup and implementation.
What problems is the product solving and how is that benefiting you?
Remote and software deployment and overall device management
Comprehensive API Powers Fast, Reliable Automation and solid patching
What do you like best about the product?
We focus quite heavily on automation, so we really like Ninja’s comprehensive API, as well as the speed and reliability of our scripts and automations.
What do you dislike about the product?
I’d like to have more control over NinjaRemote through policy-based settings, instead of relying on its built-in, app-style permissions. I’d also like to see more policy-based options for location settings.
What problems is the product solving and how is that benefiting you?
We had issues with OS patching with other RMMs, but Ninja seems to be much better. With the added Vulnerabilities option, we’re in a much better place when it comes to patching compliance.
Frequent Updates and New Features That Keep Getting Better!!!
What do you like best about the product?
They keep releasing updates and new features very frequently.
What do you dislike about the product?
Maybe that there are less integrations compare to other rmm but I feel like that this is changing.
What problems is the product solving and how is that benefiting you?
The Ninja Remote Tools allow to work faster and the mobile app is very helpful.
ITAM Solution with NinjaOne
What do you like best about the product?
The user interface is extensive and user friendly. It is quite easy to navigate to better manage IT assets.
What do you dislike about the product?
I don't use it often so can't offer an opinion.
What problems is the product solving and how is that benefiting you?
End point management (inventory, discovery, updates, device health).
Many features, easy handling, and customer-friendly service
What do you like best about the product?
Many built-in features. Easy handling. Absolutely customer-friendly and courteous service! Software distribution and patch management can be almost 100% automated.
What do you dislike about the product?
Certain updates do not always run smoothly. After updates, there are changes in the application that do not always lead to improvements.
What problems is the product solving and how is that benefiting you?
Keep an eye on e.g. warranty status of the devices, software status, and management of all devices.
