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A clear structure, mostly
What do you like best about the product?
The Overview of Server structures is clear and easy to navigate.
What do you dislike about the product?
The point of entry is quite high for a first time user.
What problems is the product solving and how is that benefiting you?
Easy way to connect remotely to my clients.
Good product
What do you like best about the product?
The remote control features and the ones that let you see what is on a computer without having to remote control it.
What do you dislike about the product?
Finding what you want, for instance setting a computer to do a back up in under administration ,organization,"your org" backup, slected devices if i look at a machine and it does not have a back up policy there should be a link there to turn it on.
What problems is the product solving and how is that benefiting you?
Cloning from one machine to another, remotely solving user issues and check on devices remotely
Good product, lot of place for improvement
What do you like best about the product?
general management of the devices, easy implementation, easy UI, great after sales support,
What do you dislike about the product?
Missing key features from other RRM's, a bit slow in adding them. need more options and features, in many things, dashboard,reporting, automation,intergration, accessing multiple cmd/powershell in devices.
What problems is the product solving and how is that benefiting you?
remote access to the device is easy, jumping from ticketing, to devices, to applications is easy, and fast. multiple device management, run scripts/applications, patch management,systray options and the whole branding options that are available is really good.
Conclusion Ninja
What do you like best about the product?
Functionality and the ability to create reports
What do you dislike about the product?
Change management is not yet in the program
What problems is the product solving and how is that benefiting you?
Report, patch management
It has been a overall good experience
What do you like best about the product?
The intuitiveness of most items. It deosn't take much more than a quick search to figure most things out.
What do you dislike about the product?
The overwhelming feeling of setting up all the policies and rules from scratch. It's nice to have this much control, but difficult for a single person MSP.
What problems is the product solving and how is that benefiting you?
Keeping up with and managing a large number of PCs.
Using NinjaOne RMM makes it easy to streamline workflows and automate tasks which boosts efficiency
What do you like best about the product?
NinjaOne is user-friendly and straightforward, and I appreciate the variety of automation and scripting possibilities it offers, along with its comprehensive monitoring capabilities, intuitive interface, and seamless integration with other tools.
What do you dislike about the product?
Unfortunately, the patch management is still a disaster, with too many errors and the lack of a way to acknowledge warnings and errors often leading to a "cluttered" dashboard. Additionally, customer support generally lacks knowledge, and my past experiences with their support have been catastrophic.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me tackle several key issues as an MSP. Its dashboard provides a clear and organized view of all systems, making it easier to monitor and manage our clients' IT environments. The automation and scripting capabilities streamline routine tasks, saving time and reducing manual errors. The intuitive interface simplifies managing updates, deployments, and monitoring, which enhances overall efficiency. However, challenges like patch management errors and limited customer support can occasionally complicate things, but overall, NinjaOne significantly boosts our ability to manage and support clients effectively.
Quiet and effective user system monitoring.
What do you like best about the product?
As a user of NinjaOne, I like that it is invisible and out of sight on my system. I also like that it makes system update reminders easier for my system administrator to provide to the team.
What do you dislike about the product?
Since installing NinjaOne, I have noticed slower performance which did not happen before NinjaOne.
What problems is the product solving and how is that benefiting you?
Allowing our system administration team to provide remote security updates to user sytstems.
Effective RMM Software
What do you like best about the product?
Lots of features, good price point, easy enough to set up for a smaller organisation, but sophisticated enough for a larger one
What do you dislike about the product?
User interface can always be streamlined, it can take awhile to find certain things - more integration between Antivirus service would also be good.
What problems is the product solving and how is that benefiting you?
Policy compliance, remote support, an all in one endpoint managed service which helps an IT dept. keep on top of our devices easily.
Easy to manage
What do you like best about the product?
Usefull for applying settings and updates across a large number of PCs quickly without manually needing to go to each PC to adjust the settings.
What do you dislike about the product?
Missing the ability to select multiple PCs (or predifined groups) and run an automation across all of them at once.
What problems is the product solving and how is that benefiting you?
Keeping track of PC service number and lifespans.
Seeing health of all remote PCs at once.
End devices do not need to be on the same network like LanSweeper
Seeing health of all remote PCs at once.
End devices do not need to be on the same network like LanSweeper
Intuitive remote management with good features.
What do you like best about the product?
I like that I can quickly search by machine ID, last loged in user, or serial number in order to access user machines.
What do you dislike about the product?
I am not a huge fan of the splashtop software but the way NinjaRMM handles it has slowly won me over.
What problems is the product solving and how is that benefiting you?
The integrated Splashtop remote software allows me to service users even when they are in other states.
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